Apr 1, 2016, 1:44 pm
Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
Mar 22, 2019, 7:41 am
#258
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
Are you using the free service or do you have a subscription? The paid service definitely allows you to include or exclude paid/premium/blocked seats.
Mar 22, 2019, 9:37 am
#259
Join Date: Nov 2018
Posts: 1,285
Mar 22, 2019, 3:10 pm
#260
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Same for Premium/Paid seats. If you want to know if a seat goes from Blocked/Occupied to Premium or Paid, then turn those options on. Otherwise Seat Alerts will only alert you if the seat becomes simply Available. The exception is if you use the Select Specific Seat option to select the seat, then you'll be alerted about any status other than Blocked or Occupied by default.
Mar 22, 2019, 3:16 pm
#261
Join Date: Nov 2018
Posts: 1,285
Not a bug. If you don't want a Blocked seat status to alert you, then don't turn on the option to be alerted by Blocked seats. If you want to know when a Blocked seat goes from Blocked -> Available, then leave that option off.
Same for Premium/Paid seats. If you want to know if a seat goes from Blocked/Occupied to Premium or Paid, then turn those options on. Otherwise Seat Alerts will only alert you if the seat becomes simply Available. The exception is if you use the Select Specific Seat option to select the seat, then you'll be alerted about any status other than Blocked or Occupied by default.
Same for Premium/Paid seats. If you want to know if a seat goes from Blocked/Occupied to Premium or Paid, then turn those options on. Otherwise Seat Alerts will only alert you if the seat becomes simply Available. The exception is if you use the Select Specific Seat option to select the seat, then you'll be alerted about any status other than Blocked or Occupied by default.
Mar 26, 2019, 8:42 am
#263
Join Date: Dec 2010
Location: PHX
Posts: 323
Mar 26, 2019, 9:30 am
#265
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,039
ExpertFlyer.com Help Desk Thread
I've generally found them to be pretty responsive when issues like this arise.
Regards
Mar 28, 2019, 2:28 am
#267
Join Date: Jul 2013
Programs: Mileage Plus, AAdvantage, Executive Club
Posts: 198
Doing a search for domestic awards on AA (for which I plan on using AAdvantage miles), I'm finding that EF results match perfectly with results on BA.com, and vary wildly from results on AA.com. Is this how it's always been, or has something gone awry?
Mar 28, 2019, 10:41 am
#268
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
EF and likely BA are using live data from the host system whereas AA.com may be using cached data. However more specifics would help.
Mar 28, 2019, 2:54 pm
#269
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Apparent inconsistency between availability search and alert for same availability
I had an odd experience the other day with EF availability search and Alerts..
The J cabin was full (AA 314 on 3/24), and I had queries for availability and seat map, and an alert for J >=2.As a side note the seat map (and we wll know that seat maps are not a good guide, but this is typically than an apparently open seat does not imply availability) showed completely full at all times. This was not Blocked, but Occupied. Usually that does mean occupied.
Pursued the with the EF team, but no ideas of what could have happened.
In the end, I guess the message is "believe the alerts even if the other data sources reported by EF seem inconsistent/" Worked for us here as we grabbed that second seat.
Cheers.
Mar 29, 2019, 4:16 pm
#270
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I had an odd experience the other day with EF availability search and Alerts..
The J cabin was full (AA 314 on 3/24), and I had queries for availability and seat map, and an alert for J >=2.As a side note the seat map (and we wll know that seat maps are not a good guide, but this is typically than an apparently open seat does not imply availability) showed completely full at all times. This was not Blocked, but Occupied. Usually that does mean occupied.
Pursued the with the EF team, but no ideas of what could have happened.
In the end, I guess the message is "believe the alerts even if the other data sources reported by EF seem inconsistent/" Worked for us here as we grabbed that second seat.
Cheers.
There is no difference between the Flight Availabiltiy search and the alerts if you are searching for the same airport pair as the same flight number of the alert.