Apr 1, 2016, 1:44 pm
Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
Feb 6, 2019, 3:36 pm
#226
Join Date: Apr 2004
Programs: AA EXP, HH Gold,MR Gold, Avis CHM
Posts: 2,300
Is there any way around married segments for upgrades? I'm looking at a ticket booked into J HKG-LAX-JFK. HKG-LAX and LAX-JFK both have "A" upgrade space individually; however, not when you search HKG-JFK via LAX. Is there a way to book so that they appear to be separate segments and not "married?"
Feb 6, 2019, 5:27 pm
#227
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
Has AA even said you can’t upgrade those legs? Word is married segments only really apply to award flights not upgrades.
You could try asking them to just upgrade LAX-HKG first and see if that works.
You could try asking them to just upgrade LAX-HKG first and see if that works.
Feb 6, 2019, 8:34 pm
#228
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
I don't have much experience with AA award availability and have a question. I'm seeing availability on AA metal via AA search but on EF those seats are not coming up. Is it typical that AA would offer more seats to AA members vs EF or BA or other partners?
Feb 6, 2019, 8:56 pm
#229
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
The inventory is the same. If the option that AA.com is showing you has a long connection then that might be the issue. You can add a connecting city in the EF award search and change the time of day. If you need further help email us the specifics because without them we're just guessing.
Feb 21, 2019, 7:51 pm
#230
Join Date: May 2018
Location: Chicago
Programs: AA Plat Pro, HH Gold, Marriott Gold
Posts: 124
I'm currently paid First (I) domestic and I'm hoping to same day flight change, however the ideal flight is currently sold out. It's showing 8 available F seats, but it's a 788, so with the ongoing refit, AA isn't releasing those seats until close in to departure.
What inventory alert should I set in this situation?
What inventory alert should I set in this situation?
Feb 22, 2019, 10:31 pm
#232
Join Date: Nov 2015
Location: Midcontinent
Programs: AA Platinum Pro
Posts: 82
Odd ExpertFlyer F seat sale information AA5 DFW-HNL 5 Jun 2019
Am travelling DFW-HNL on June 5th on AA5. Was fiddling about with it and noticed this:
J0 D0 I0 W3 P0 Y7 B7 H7 K7 M7 L7 G7
V7 S0 N7 Q0 O0
Yet when I pull up the seat map, the cabin is half empty.
Should I be concerned, or are there a bunch of "First" passengers who don't have an assigned seat yet?
J0 D0 I0 W3 P0 Y7 B7 H7 K7 M7 L7 G7
V7 S0 N7 Q0 O0
Yet when I pull up the seat map, the cabin is half empty.
Should I be concerned, or are there a bunch of "First" passengers who don't have an assigned seat yet?
Last edited by Gildas; Feb 22, 2019 at 10:33 pm Reason: added image
Feb 22, 2019, 10:49 pm
#233
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
Feb 23, 2019, 1:02 am
#234
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
It's also possible that Y and/or W are oversold. But that's also unlikely.
The most likely explanation here is that revenue management has a much more intricate reason for restricting J inventory at this time, and you'll probably never find out what that reason is. I'd bet big bucks that you'll see additional J open up at some point prior to the day of departure.
Feb 23, 2019, 1:04 am
#235
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,225
Is it possible that they're downgaging it to the retrofitted 787 with a lower number of J seats, but haven't loaded the equipment swap yet?
Feb 23, 2019, 1:25 am
#236
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
Possibly, but seems like something else is going on here... there aren't just 8 seats open on the map (28 to 20J), there are 22 open.
Feb 23, 2019, 4:50 am
#237
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,454
It's married segment availability on paid tickets. There have been several examples of this posted on here over the past few months, for DFW in particular, where DFW-XXX is J0 but if you're connecting the flight is J7. On 6/5, the early DFW-HNL is J7 while the later flight in question is J0. AA is basically restricting DFW originating pax that want to buy J to the early flight. However if you're not originating in DFW then the flight is J7, below I searched RDU-HNL for example.
Mar 9, 2019, 6:59 am
#239
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
BA Award Availability not properly showing on EF
Not sure if this properly belongs in AA or BA, so please move if appropriate.
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
Any thoughts?
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
Any thoughts?
Mar 9, 2019, 7:20 am
#240
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Not sure if this properly belongs in AA or BA, so please move if appropriate.
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
Any thoughts?
I am trying to book LHR-CDG on BA using AAdvantage. Currently, the only flight available is the evening flight, both in coach and business (same availability shows on aa.com and ba.com). However, EF doesn't show availability on any flights that day in X or U. I want to set up an EF alert for the earlier flights, but I don't have confidence that EF will show the availability since it doesn't see the available space on the evening flight. I am EXP (though I don't think that matters here since I can see the availability on aa.com even if not logged in).
You can try yourself to see the issue - June 1 LHR-CDG
Any thoughts?