Apr 1, 2016, 1:44 pm
Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
Nov 14, 2016, 10:56 am
#91
Join Date: Apr 2014
Location: DFW/LAX
Programs: HH Diamond, AA EXP
Posts: 534
Meanwhile, here's a big question:
Is this caching only affecting aa.com, or does it also affect what agents see? If it's not affecting what agents see, is the agent booking fee waived when the agent can book something that aa.com can't at the moment (even though it's something that aa.com could book in "normal times")?
Is this caching only affecting aa.com, or does it also affect what agents see? If it's not affecting what agents see, is the agent booking fee waived when the agent can book something that aa.com can't at the moment (even though it's something that aa.com could book in "normal times")?
Nov 14, 2016, 11:23 am
#92
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
...Is this caching only affecting aa.com, or does it also affect what agents see? If it's not affecting what agents see, is the agent booking fee waived when the agent can book something that aa.com can't at the moment (even though it's something that aa.com could book in "normal times")?
Nov 14, 2016, 10:29 pm
#95
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Had an issue today where Qantas could see AA U availability. I then checked with Expertflyer and it didn't see it (I had a U alert set and was curious why it didn't trigger), then checked aa.com and it did see it. Called AA to book and they didn't see anything (so I guess it corresponded with ExpertFlyer).
Nov 15, 2016, 1:10 pm
#96
Join Date: Nov 2016
Posts: 17
more info below:
https://www.flyertalk.com/forum/27484336-post467.html
Nov 15, 2016, 7:35 pm
#97
Join Date: Nov 2005
Location: WAS
Posts: 1,626
I had a similar experience on Sunday. Probably 2/3 of TATL routes were briefly showing a ton of business class saaver availability. It was showing all day on ExpertFlyer and BA, then briefly for a couple of hours on aa.com and alaskaair.com, then totally gone everywhere by Monday morning). I managed to successfully ticket 4 business class milesaaver tickets online from SEA-DFW-LHR-LIS for April.
more info below:
https://www.flyertalk.com/forum/27484336-post467.html
more info below:
https://www.flyertalk.com/forum/27484336-post467.html
Dec 16, 2016, 4:31 pm
#98
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
C Inventory - AA.com vs EF
I believe something is terribly wrong with EF.
Didn't show any C space at all for some of the flights we looked, but in AA.com C inventory is available. Anybody noticed that?
Not sure if AA is trying to restrict C inventory to EF at all. A inventory, however, is available in EF.
Didn't show any C space at all for some of the flights we looked, but in AA.com C inventory is available. Anybody noticed that?
Not sure if AA is trying to restrict C inventory to EF at all. A inventory, however, is available in EF.
Dec 16, 2016, 5:35 pm
#99
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,543
I believe something is terribly wrong with EF.
Didn't show any C space at all for some of the flights we looked, but in AA.com C inventory is available. Anybody noticed that?
Not sure if AA is trying to restrict C inventory to EF at all. A inventory, however, is available in EF.
Didn't show any C space at all for some of the flights we looked, but in AA.com C inventory is available. Anybody noticed that?
Not sure if AA is trying to restrict C inventory to EF at all. A inventory, however, is available in EF.
Dec 16, 2016, 6:22 pm
#100
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
You can search any flights you want in AA.com. In the flight options and details, pick 'Systemwide upgrades', next to 'Details', and 'Seats', then you can see whether you can be upgraded to Business/First. If there's a green tick next to the upgrade option, then you are good; otherwise, then you have to waitlist.
You have to login as EXP in order to see 'Systemwide Upgrades' as an option when you pick the flights. You will not see them without login.
You have to login as EXP in order to see 'Systemwide Upgrades' as an option when you pick the flights. You will not see them without login.
Dec 17, 2016, 12:22 am
#101
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I believe something is terribly wrong with EF.
Didn't show any C space at all for some of the flights we looked, but in AA.com C inventory is available. Anybody noticed that?
Not sure if AA is trying to restrict C inventory to EF at all. A inventory, however, is available in EF.
Didn't show any C space at all for some of the flights we looked, but in AA.com C inventory is available. Anybody noticed that?
Not sure if AA is trying to restrict C inventory to EF at all. A inventory, however, is available in EF.
Results from ExpertFlyer.com
Code:
Awards & Upgrades Search
Departing LGA on 01/22/17 12:00 AM for ATL
Flying AA on booking class C
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
AA 1818 0 LGA ATL E90 Su Business - Upgrade (also Domestic Firs C 2
01/22/17 6:10 AM 01/22/17 8:44 AM 89% / 12m t starting Jan 11
0 Connections
AA 4607 0 LGA ATL E75 Su Business - Upgrade (also Domestic Firs C 2
01/22/17 8:55 AM 01/22/17 11:41 AM NA / NA t starting Jan 11
0 Connections
AA 4682 0 LGA ATL E75 Daily Business - Upgrade (also Domestic Firs C 2
01/22/17 12:00 PM 01/22/17 2:48 PM 92% / 8m t starting Jan 11
0 Connections
AA 1678 0 LGA ATL E90 Daily Business - Upgrade (also Domestic Firs C 2
01/22/17 1:35 PM 01/22/17 4:16 PM 85% / 28m t starting Jan 11
0 Connections
AA 1819 0 LGA ATL E90 Su,M,T,W,Th,F Business - Upgrade (also Domestic Firs C 0
01/22/17 5:20 PM 01/22/17 8:06 PM 73% / 36m t starting Jan 11
0 Connections
AA 1687 0 LGA ATL E90 Su,M,T,Th Business - Upgrade (also Domestic Firs C 1
01/22/17 7:59 PM 01/22/17 10:40 PM 70% / 46m t starting Jan 11
Mar 4, 2017, 7:13 am
#102
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Ok there's definitely something going on. Wife and I are flying XXX-DFW-PEK tomorrow. Didn't get an alert but I got on EF this morning and when I check for awards/upgrades from our origin to PEK, it shows C3 (for the PEK flight). However when searching just DFW-PEK sure enough it's C0. Maddening to say the least! FWIW I never got an alert. I feel bad for the agent I just called who insisted it was C0. I was going to HUCA until I decided to check DFW-PEK alone and saw that sure enough it's C0.
Mar 4, 2017, 8:53 am
#104
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,671
Ok there's definitely something going on. Wife and I are flying XXX-DFW-PEK tomorrow. Didn't get an alert but I got on EF this morning and when I check for awards/upgrades from our origin to PEK, it shows C3 (for the PEK flight). However when searching just DFW-PEK sure enough it's C0. Maddening to say the least! FWIW I never got an alert. I feel bad for the agent I just called who insisted it was C0. I was going to HUCA until I decided to check DFW-PEK alone and saw that sure enough it's C0.
