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-   -   AA and ExpertFlyer "Expert Flyer" issues, questions (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1638770-aa-expertflyer-expert-flyer-issues-questions-master-thread.html)

JJeffrey Sep 21, 2023 7:48 am


Originally Posted by FrankMorris (Post 35600125)
So, is it possible inventory was opened up, then reflected in EF, but upgrades were auto-processed almost immediately, resulting in an an almost-immediate move back to C0?

I also got tons of alerts, none of which are still available. It's hard to believe that there are so many folks with EF alerts out there at 2am that suddenly jumped on all of these opportunities. By contrast, I spent 2 hours yesterday combing through EF C availability and was able to take advantage of every single opening I found, often an hour after finding them. So, last night at 2am seems like something automatic - either an error that was corrected, or people processed that had already submitted SWU's for auto-clearance if available.

Update: I'm now seeing that literally every single one of my alerts triggered. I think it's highly unlikely that all of my flights (across multiple continents) happened to be released at one time. But, if it were true, take note of this data point!

This is like the 5th or 6th time this has happened, AA dumps tons of C space in the middle of the night only to remove it minutes/hours later.

This is not AA feeling generous but rather just an inadvertent byproduct of some kind of overnight inventory updates going on within their systems.

That the C space is all gone by the morning is not waitlisted upgrades clearing or folks with EF all calling in but rather AA just pulling it all within minutes typically once whatever process or update they're running is complete.

If you happen to be awake and can call AA right then and there then you might be able to grab it, although based on the above and some data points in other threads it seems like it's 50/50 on whether an agent can actually confirm it or not.

ConstellationClass Sep 21, 2023 9:09 am

If I’m waitlisted to use an SWU, and C space becomes available, won’t I get upgraded automatically (assuming I’m at the head of the waitlist)? Even if AA clAAws back the C space shortly after?

platbrownguy Sep 21, 2023 9:16 am


Originally Posted by ConstellationClass (Post 35600388)
If I’m waitlisted to use an SWU, and C space becomes available, won’t I get upgraded automatically (assuming I’m at the head of the waitlist)? Even if AA clAAws back the C space shortly after?

It isn't instant. There's probably a more technical explanation, but the computer sweep that clears upgrades into C isn't triggered by the sudden availability of C. So if the C comes and goes before the computer sweeps, you're out of luck. That's why many of us set alerts: you can call in to get an AAgent to push it through manually.

I have never had this happen on such a wide scale in my 20 years of flying AA (or, more relevantly, in however many years of that ExpertFlyer has been a thing).

JJeffrey Sep 21, 2023 9:17 am


Originally Posted by ConstellationClass (Post 35600388)
If I’m waitlisted to use an SWU, and C space becomes available, won’t I get upgraded automatically (assuming I’m at the head of the waitlist)? Even if AA clAAws back the C space shortly after?

Yea, the process by which AA releases C space is separate from the process by which AA clears waitlisted upgrades. It's not an instantaneous process.

When you're waitlisted the reservation system checks for C space every so often at whatever intervals are programmed. If you happen to get really lucky and the system does its batch check right at the exact moment one of the overnight C space dumps occur, then yes, you would get the upgrade, even if AA removed all the C space minutes later as it usually does.

ConstellationClass Sep 21, 2023 9:27 am

Thanks for being the bearer of bad news, JJeffrey!

platbrownguy Sep 21, 2023 10:22 am


Originally Posted by ConstellationClass (Post 35600454)
Thanks for being the bearer of bad news, JJeffrey!

To make it even worse, ExpertFlyer's alert function isn't instant either. Sometimes there is a delay of seconds to minutes between the availability of upgrade-C (or a seat or whatever) and the transmission of the alert.

All I can say is I'm glad I was up past 3am last night, I'm glad I had a stash of unredeemed RDM to burn on mileage upgrades, and I'm glad I remembered my AA credit card info so I didn't have to go dig the card up (I use it only for AA tickets).

ijgordon Sep 21, 2023 2:55 pm

It’s more than seconds or minutes from availability to alert because EF only polls periodically. They don’t disclose the frequency, but I believe it increases the closer to departure you get (same for seat alerts) but is likely at least a couple of hours in between inquiries well in advance.

robertablake Sep 22, 2023 5:50 am


Originally Posted by PHL (Post 35599981)
I woke up to a slew of EF text alerts as well. The downside is that now I have to go reactivate them all. :(

​​​​​Oh, I never realized that these alerts become inactive ("Notified") once an alert is sent out. I just reactivated all of mine.

HofstraJet Sep 22, 2023 8:00 am

I was up and received a bunch of alerts for various DFW-OGG flights. Called as soon as the alert hit and couldn't get the space confirmed, so YMMV when this happens. C7s across the board seemed suspicious so I wasn't very hopeful.

Grmaht Sep 23, 2023 12:08 pm


Originally Posted by HofstraJet (Post 35603121)
I was up and received a bunch of alerts for various DFW-OGG flights. Called as soon as the alert hit and couldn't get the space confirmed, so YMMV when this happens. C7s across the board seemed suspicious so I wasn't very hopeful.

i called and there was an inquiry open for the corporate IT team to look into this. I did get a follow up this was a system glitch. It’s happened twice to me

betmowinmo Oct 2, 2023 9:14 pm

Is there any reason why the seat map shows only 2 open seats in FC but the availability shows C3? It’s been like this for 2+ hours so I’m thinking it’s not an update error.

JJeffrey Oct 3, 2023 1:20 am


Originally Posted by betmowinmo (Post 35631640)
Is there any reason why the seat map shows only 2 open seats in FC but the availability shows C3? It’s been like this for 2+ hours so I’m thinking it’s not an update error.

C3? What is the flight? You say FC but C is the business class upgrade. Just making sure you're looking at EF properly.

If you're trying to figure how many seats are left for sale in business then J is what you need to search, not C.

Regardless of that it could be on that particular flight AA is willing to oversell business.

betmowinmo Oct 3, 2023 5:11 am


Originally Posted by JJeffrey (Post 35631954)
C3? What is the flight? You say FC but C is the business class upgrade. Just making sure you're looking at EF properly.

If you're trying to figure how many seats are left for sale in business then J is what you need to search, not C.

Regardless of that it could be on that particular flight AA is willing to oversell business.

My mistake. It was FC on a two cabin US (business class). And EF or AA was just slow to update. About 3 hours later it went to 2. Thanks.

NickRivas Oct 3, 2023 11:11 am

If EF flyer shows 7 seats available (white) and one seat blocked (x) but on AA website it says “1 seat available” does that mean the other available seats on AA are already bought just with no seat assignment? Or is AA releasing them later? I did notice yesterday it said no seats available for booking then today it changed to 1 seat available but the number of seats shown as available on EF didn’t change.
I’ve always thought seats that have been bought but not assigned were marked as blocked on EF.

VegasGambler Oct 3, 2023 12:08 pm


Originally Posted by NickRivas (Post 35633162)
If EF flyer shows 7 seats available (white) and one seat blocked (x) but on AA website it says “1 seat available” does that mean the other available seats on AA are already bought just with no seat assignment? Or is AA releasing them later? I did notice yesterday it said no seats available for booking then today it changed to 1 seat available but the number of seats shown as available on EF didn’t change.
I’ve always thought seats that have been bought but not assigned were marked as blocked on EF.

How can EF mark a seat as blocked if they don't know which seat will be selected?

Instead of looking at the seat map on EF to guess at inventory, I would suggest doing a flight availability search to see the actual inventory.

AA may choose to sell more or less tickets in a certain class of service than they have seats available, for a variety of reasons. This is why we look at inventory directly. The seat map is useful to be able to determine which seat you can select -- that's it.


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