Apr 1, 2016, 1:44 pm
Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
Jan 29, 2016, 4:11 pm
#16
Join Date: Aug 2009
Posts: 171
Expertflyer can't show seat map close to flight departure
Has anybody else noticed this lately?
I always use EF to check for open seats right before the flight closes and try to score a free seat next to me, but today I can't show the seat map for flight departing within 1 hour. EF shows the message: "AIRPORT CHECKIN ONLY"
Maybe a feature of the new AA or just a glitch by EF? Thoughts?
I always use EF to check for open seats right before the flight closes and try to score a free seat next to me, but today I can't show the seat map for flight departing within 1 hour. EF shows the message: "AIRPORT CHECKIN ONLY"
Maybe a feature of the new AA or just a glitch by EF? Thoughts?
Jan 29, 2016, 4:30 pm
#17
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Has anybody else noticed this lately?
I always use EF to check for open seats right before the flight closes and try to score a free seat next to me, but today I can't show the seat map for flight departing within 1 hour. EF shows the message: "AIRPORT CHECKIN ONLY"
Maybe a feature of the new AA or just a glitch by EF? Thoughts?
I always use EF to check for open seats right before the flight closes and try to score a free seat next to me, but today I can't show the seat map for flight departing within 1 hour. EF shows the message: "AIRPORT CHECKIN ONLY"
Maybe a feature of the new AA or just a glitch by EF? Thoughts?
Jan 29, 2016, 4:41 pm
#18
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The best place to ask questions like this is http://www.flyertalk.com/forum/trave...sk-thread.html.
Thank you,
/Moderator
Thank you,
/Moderator
Mar 3, 2016, 11:17 am
#19
Join Date: Apr 2010
Programs: AA Platinum, Hyatt Platinum
Posts: 731
GF disappearing P (Business) availability on ExpertFlyer?
I am trying to book a Europe - India award using AA miles to fly GF as a way to avoid BA's awful YQ (no availability on AY, EY, or QR and 9W doesn't service the European cities I want to fly from - too many connections to use AB).
When I was looking on EF, I saw P (Business) = 4 and T (Economy) = 4. I was booking for 3 pax and all of a sudden the AAgent tells me there are only 2 seats available in Business (P) so I grabbed 2 there and split the reservation up to grab 1 in Economy on the other.
I went back on EF and now P = 0.
Any idea what's going on here? I've sent an alert but not feeling hopeful that an additional seat opens up.
When I was looking on EF, I saw P (Business) = 4 and T (Economy) = 4. I was booking for 3 pax and all of a sudden the AAgent tells me there are only 2 seats available in Business (P) so I grabbed 2 there and split the reservation up to grab 1 in Economy on the other.
I went back on EF and now P = 0.
Any idea what's going on here? I've sent an alert but not feeling hopeful that an additional seat opens up.
Mar 3, 2016, 12:15 pm
#20
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I am trying to book a Europe - India award using AA miles to fly GF as a way to avoid BA's awful YQ (no availability on AY, EY, or QR and 9W doesn't service the European cities I want to fly from - too many connections to use AB).
When I was looking on EF, I saw P (Business) = 4 and T (Economy) = 4. I was booking for 3 pax and all of a sudden the AAgent tells me there are only 2 seats available in Business (P) so I grabbed 2 there and split the reservation up to grab 1 in Economy on the other.
I went back on EF and now P = 0.
Any idea what's going on here? I've sent an alert but not feeling hopeful that an additional seat opens up.
When I was looking on EF, I saw P (Business) = 4 and T (Economy) = 4. I was booking for 3 pax and all of a sudden the AAgent tells me there are only 2 seats available in Business (P) so I grabbed 2 there and split the reservation up to grab 1 in Economy on the other.
I went back on EF and now P = 0.
Any idea what's going on here? I've sent an alert but not feeling hopeful that an additional seat opens up.
Mar 3, 2016, 12:37 pm
#21
Join Date: Apr 2010
Programs: AA Platinum, Hyatt Platinum
Posts: 731
All good points JDiver but the time frame was like this:
T-0: Search EF, confirm availability.
T+2: Get AAgent on hold, she says there are only 2 seats available in Y and grabs them.
T+2.1: Refresh EF, see that P has gone from 4 to 0.
The flight is over 300 days out and has full availability in every fare class and has only one other passenger with an assigned seat (not in J).
I am guessing GF RM has some function to drop P if it sees it's being gobbled up quickly?
T-0: Search EF, confirm availability.
T+2: Get AAgent on hold, she says there are only 2 seats available in Y and grabs them.
T+2.1: Refresh EF, see that P has gone from 4 to 0.
The flight is over 300 days out and has full availability in every fare class and has only one other passenger with an assigned seat (not in J).
I am guessing GF RM has some function to drop P if it sees it's being gobbled up quickly?
Mar 23, 2016, 7:33 am
#22
Join Date: May 2007
Location: SFO/MSP
Programs: 1K, Diamond
Posts: 171
AA/ExpertFlyer seat map differences
Attempted a search but couldn't find an answer, and this isn't the first time I've seen something similar. What's happening here?
Flying to LIH with some friends in June. AA map shows nothing available in rows 5, 6, or 7.
EF shows plenty of availability, and all 5 of us have status.
.
Flying to LIH with some friends in June. AA map shows nothing available in rows 5, 6, or 7.
EF shows plenty of availability, and all 5 of us have status.
.
Mar 23, 2016, 11:18 am
#23
Join Date: Apr 2010
Location: CUR
Posts: 2,170
The AA seatmap corresponds with the EF seatmap. This is a glitch with AA. They're showing you MCE for $44, which should be 0 as you're an EXP, but are showing preferred as $0. (As if you were a gold.) But even if it thought you were a gold, it should show all the P (elite) seats. I would call AA and have them assign your seats for you.
Mar 24, 2016, 9:34 pm
#24
Join Date: Mar 2015
Location: ORD
Programs: AA ExPlat, Hilton Diamond, Hyatt Plat
Posts: 71
I've seen something similar before with EF on a 737 and row 7. AA was making an A/C swap and the new map wasn't loaded, but somehow AA.com knew to block out seats in row 7 which wouldn't exist after the swap (some of which were sold before they were removed from availability on AA.com). There are something like 5 versions of 757 seating on AA and some don't have Y seats in those rows. My best guess is they are keeping their options open for A/C swaps.
Mar 24, 2016, 10:42 pm
#25
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
If you aren't logged in, it won't show the preferred seats.
Attempted a search but couldn't find an answer, and this isn't the first time I've seen something similar. What's happening here?
Flying to LIH with some friends in June. AA map shows nothing available in rows 5, 6, or 7.
EF shows plenty of availability, and all 5 of us have status..
Flying to LIH with some friends in June. AA map shows nothing available in rows 5, 6, or 7.
EF shows plenty of availability, and all 5 of us have status.
.
Mar 25, 2016, 8:02 am
#26
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,970
When I want to see real seat availability I use EF, not AA.com. AA.com does not distinguish between an occupied and a blocked seat, and what seats it shows as available depend on your status.
Mar 25, 2016, 9:40 am
#27
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 636
Keep in mind that not all seat block types show up as an X within Expert Flyer. Its not uncommon to have seats blocked on a flight but still show as available in EF.
With your flights, they have started blocking out seats in the first few rows of coach just in case the flight gets swapped to the new Hawaii configuration.
With your flights, they have started blocking out seats in the first few rows of coach just in case the flight gets swapped to the new Hawaii configuration.
Mar 25, 2016, 11:55 am
#28
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
That makes sense. AA did the same with rows 10-12 in the 737 when they were reconfigured (again) to 144 seats in economy.
Mar 29, 2016, 1:33 pm
#29
Join Date: Apr 2001
Location: Philadelphia, PA
Posts: 344
Expert Flyer seat maps differ from AA
Hi:
I've not seen this before. For about a week, the seat maps on Expert Flyer show seats 6A and 6B on #700 10/14 (PHL-FRA) as unoccupied while the AA seat map shows them occupied. I called AA and was told they are occupied.
The seats were originally shown as occupied on EF and I submitted a seat alert. A few days later I was notified they were now open (and still are according to EF), but they aren't. Since I presume EF's data comes from AA, I wonder how this could happen.
Any ideas?
I've not seen this before. For about a week, the seat maps on Expert Flyer show seats 6A and 6B on #700 10/14 (PHL-FRA) as unoccupied while the AA seat map shows them occupied. I called AA and was told they are occupied.
The seats were originally shown as occupied on EF and I submitted a seat alert. A few days later I was notified they were now open (and still are according to EF), but they aren't. Since I presume EF's data comes from AA, I wonder how this could happen.
Any ideas?
Mar 29, 2016, 3:32 pm
#30
Join Date: May 2007
Location: SFO/MSP
Programs: 1K, Diamond
Posts: 171
FWIW... This is the response I got from EF after inquiring:
"The seats are not assigned. We are seeing data that they are available, paid and blocked, and we’re showing them as Available Paid/Premium, we should probably be showing them as blocked (as we have not seen that combination of attributes before)"
Multiple AA agents absolutely insist they are assigned but one did say something seemed strange.