Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
#196
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Well I have certainly seen J5C2 and yet when I called in nothing was available - the agent was very sweet and tried multiple times (she quite accepted that I could see something implying C2, without ever asking me why I believed that). After the call I looked on aa.com at booking the flight anew and no 'Systemwide Upgrades' flag appeared. EF continued to show C2 for about 24 hours. My upgrade cleared another 24 hours later.
So, I don't know how it happens but it is definitely possible for EF to show C2 when C is actually 0 - over a long period. Personally I blame bugs in AA's married segment logic (which also seems to play merry hell with Premium Economy availability, but that's a different thread).
So, I don't know how it happens but it is definitely possible for EF to show C2 when C is actually 0 - over a long period. Personally I blame bugs in AA's married segment logic (which also seems to play merry hell with Premium Economy availability, but that's a different thread).
But I don't think travel agencies have any means to act on C class.
So AA may "publishing" C capacity in a non-useful-to-us way. C2 may for example simply mean "2 C seats either are either available or are tied up in pending upgrades". For true availability "transparency", you would need a separate count of upgrades still available and a separate count of upgrades at pending status and a separate count of upgrades processed, but AA does not have enough letters (witness how they had to repurpose "B" about a year ago because they were out of letters), and so they cannot publish full details of the upgrade process through the flight availability bucket code letter method.
#197
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Keep in mind that what AA sends to EF is the same thing it sends to travel agencies.
But I don't think travel agencies have any means to act on C class.
So AA may "publishing" C capacity in a non-useful-to-us way. C2 may for example simply mean "2 C seats either are either available or are tied up in pending upgrades". For true availability "transparency", you would need a separate count of upgrades still available and a separate count of upgrades at pending status and a separate count of upgrades processed, but AA does not have enough letters (witness how they had to repurpose "B" about a year ago because they were out of letters), and so they cannot publish full details of the upgrade process through the flight availability bucket code letter method.
But I don't think travel agencies have any means to act on C class.
So AA may "publishing" C capacity in a non-useful-to-us way. C2 may for example simply mean "2 C seats either are either available or are tied up in pending upgrades". For true availability "transparency", you would need a separate count of upgrades still available and a separate count of upgrades at pending status and a separate count of upgrades processed, but AA does not have enough letters (witness how they had to repurpose "B" about a year ago because they were out of letters), and so they cannot publish full details of the upgrade process through the flight availability bucket code letter method.
very excited about getting a C space alert because it may not guarantee an upgrade !!
#198
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
I don't believe this explanation, precisely because of this response. If C were being reported to EF even when it isn't actually accessible, then there would be many reports of erroneous data. My experience is that 99% of the time EF's reporting of C>0 availability is accurate - the fact that I quoted an example of it being wrong is to show that it can indeed be wrong, but it doesn't change my basic trust in EF.
#199
Join Date: Jan 2019
Posts: 26
Rarity of C Spots in ExpertFlyer Searches for US to Asia/NZ/Aus
Am I doing something wrong or are those C upgrades for USA to Asia/Australia/NewZealand extremely rare? I searched from 1-6 months out from today and only found maybe 5 total (except Seoul had more), so I wanted to check that I am not doing the search wrong and that they are truly that rare.
For this sort Do most people just roll the dice and hope it upgrades at some point after booking?
For this sort Do most people just roll the dice and hope it upgrades at some point after booking?
#201
Join Date: Jan 2019
Posts: 26
Thanks. That's lame. now I feel bamboozled by AA
1) Whereas it seems most EF subscribers have only a small window to look at, my schedule is very flexible (although I can't travel less than 3 weeks out) so that's months of possible flights and therefore hundreds of alerts to make on EF... is there a better way to do this search for these rare C spots at booking?
2) Alternatively, is there a way to know which days are the most likely to clear? I'd guess Tue or Wed departures offhand but I'm a noob. DFW/ORD to NRT/HKG seem to be the most common longhaul segments for my route.
1) Whereas it seems most EF subscribers have only a small window to look at, my schedule is very flexible (although I can't travel less than 3 weeks out) so that's months of possible flights and therefore hundreds of alerts to make on EF... is there a better way to do this search for these rare C spots at booking?
2) Alternatively, is there a way to know which days are the most likely to clear? I'd guess Tue or Wed departures offhand but I'm a noob. DFW/ORD to NRT/HKG seem to be the most common longhaul segments for my route.
Last edited by noobalert; Jan 20, 2019 at 12:11 pm
#202
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Nothing to feel bamboozled about. I used six SWU's in 2018 and all six cleared on long haul international routes.
I tend to book at last minute to see what they have. If you're booking far out, you should read the threads on FT for specific routes that have more information. It's obviously easier to read the loads on flights closer in.
SWU's are hard to clear to SYD and AKL. Lots of demand on those flights for paid business. But, my SWU's cleared both ways on a SYD trip. DFW-HKG is a tough route. LAX-HKG is way better. LAX to LHR is tough but I've cleared on that. DFW/ORD to LHR are better.
And ... welcome to FT!
I tend to book at last minute to see what they have. If you're booking far out, you should read the threads on FT for specific routes that have more information. It's obviously easier to read the loads on flights closer in.
SWU's are hard to clear to SYD and AKL. Lots of demand on those flights for paid business. But, my SWU's cleared both ways on a SYD trip. DFW-HKG is a tough route. LAX-HKG is way better. LAX to LHR is tough but I've cleared on that. DFW/ORD to LHR are better.
And ... welcome to FT!
#204
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
OP: SWU trends is a guessing game. DFW-HKG is generally believed to be one of the toughest routes in the system. DFW-NRT might be slightly better than ORD-NRT, if only because there are more seats DFW-NRT (2x AA, 1x JL) than ORD (1x JL, non-daily AA). Your rolling EQD total is a key factor here.
#205
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Rolling EQD is definitely a factor. I had $35K in 2018 so I think that has me generally at the top of the upgrade list.
Unless you're a higher spend EXP, DFW-HKG is a long shot. Much better to go LAX-HKG. There are definitely threads here on different routes and its worth reading through FT for ideas and info.
Unless you're a higher spend EXP, DFW-HKG is a long shot. Much better to go LAX-HKG. There are definitely threads here on different routes and its worth reading through FT for ideas and info.
#206
Join Date: Apr 2001
Location: Austin
Posts: 4,629
Its completely reasonable to want and expect upgrades to clear far enough in advance to make a purchase choice based on the inventory. That used to be the way it worked. In fact, long ago the upgrades were not even capacity controlled.
Its not like AA makes that transparent. If anything they lead new customers to believe the opposite. From your comment above I read that their scheme worked. They got you to be a loyal customer without having to deliver what you thought was going to be valuable in exchange. They get what they want before you even realize that you will not get what you want. That is very definition of the Aadvantage program these days.
Its not like AA makes that transparent. If anything they lead new customers to believe the opposite. From your comment above I read that their scheme worked. They got you to be a loyal customer without having to deliver what you thought was going to be valuable in exchange. They get what they want before you even realize that you will not get what you want. That is very definition of the Aadvantage program these days.
#207
Join Date: Nov 2009
Location: DFW
Posts: 270
I don’t see why you feel “bamboozled”. Did AA say they clear when you want? Do any of their correspondence say this?
OP not to dog on you, but I am going to dog on you. You did not read the rules. You “assumed” something and are now disappointed. The older I get the more I read everything closely so I am not disappointed. I have never been the most detail oriented person but I keep trying.
OP not to dog on you, but I am going to dog on you. You did not read the rules. You “assumed” something and are now disappointed. The older I get the more I read everything closely so I am not disappointed. I have never been the most detail oriented person but I keep trying.
#208
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Its completely reasonable to want and expect upgrades to clear far enough in advance to make a purchase choice based on the inventory. That used to be the way it worked. In fact, long ago the upgrades were not even capacity controlled.
Its not like AA makes that transparent. If anything they lead new customers to believe the opposite. From your comment above I read that their scheme worked. They got you to be a loyal customer without having to deliver what you thought was going to be valuable in exchange. They get what they want before you even realize that you will not get what you want. That is very definition of the Aadvantage program these days.
Its not like AA makes that transparent. If anything they lead new customers to believe the opposite. From your comment above I read that their scheme worked. They got you to be a loyal customer without having to deliver what you thought was going to be valuable in exchange. They get what they want before you even realize that you will not get what you want. That is very definition of the Aadvantage program these days.
But ... all my trips are clearing, just close in. I did have a couple in 2017 that didn't clear. But ...going from the US to Europe in the summer ....
#209
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
This is not new and barring a major shift at AA, will not likely be changing anytime soon.
Even advanced confirmation SWUs domestically can be a challenge depending on the route.
Even advanced confirmation SWUs domestically can be a challenge depending on the route.
#210
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
I don’t see why you feel “bamboozled”. Did AA say they clear when you want? Do any of their correspondence say this?
OP not to dog on you, but I am going to dog on you. You did not read the rules. You “assumed” something and are now disappointed. The older I get the more I read everything closely so I am not disappointed. I have never been the most detail oriented person but I keep trying.
Aadvantage marketing is BS and I understand why the OP feels bamboozled. They came as close to lying about awards as possible.
Last edited by beachfan; Jan 21, 2019 at 10:29 am