Apr 1, 2016, 1:44 pm
Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
Oct 14, 2016, 11:56 am
#76
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
Oct 16, 2016, 12:03 pm
#79
Join Date: Mar 2013
Location: SF + PHX
Programs: AA EXP, UA 1k, Marriott Gold, HH Gold, X Elite+
Posts: 262
Was helping a relative try to book upgrade space to Hawaii. EF was showing a5 and A7, but multiple agents denied availability with cash+miles and/or biz extra upgrade certs. Since they are 2 class flights coded with F/Y...there should have been space, no?
Nov 13, 2016, 10:24 am
#80
Join Date: Dec 2012
Location: Buf
Programs: AA EXP, Marriott PP, Hilton Diamond, Hertz PC
Posts: 46
Expert Flyer vs AA.com? (Award bucket change issues Nov 2016)
Has anyone experienced discrepancies here? I set up an alert for 2 F or J Saver awards for AA44, JFK-CDG on 7/14/17. EF emailed me they opened up, I checked EF to confirm and went to aa.com, but it only lets me book anytime awards, not saver level, except for using BA and paying those insane fees.
Thoughts?
Thoughts?
Nov 13, 2016, 10:34 am
#81
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
I'm seeing issues with EF showing T availability on flights that don't show on AA.com. Interestingly, BA.com is showing availability on those flights.
Greg
Greg
Nov 13, 2016, 10:35 am
#82
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Apparently nothing new:
And just today:
And just today:
Nov 13, 2016, 11:57 am
#85
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Apparently nothing new:
And just today:
And just today:
http://www.flyertalk.com/forum/27474773-post457.html
Nov 13, 2016, 3:41 pm
#86
Join Date: Nov 2001
Location: DFW - DL MM/SM, AA 5MM/CK, MR LT Titanium
Posts: 827
+1 on the discrepancy experience. EF sent me a flight alert for T2 availability CLT-SEA nonstop on 4/25/17 for my sister...nothing but connections showing on AA.com. Called EXP desk and confirmed T inventory was available on the nonstop; was able to book the ticket and get the phone booking fee waived.
Definitely call to check. It seems as though the problem is with AA.com, not EF.
Definitely call to check. It seems as though the problem is with AA.com, not EF.
Nov 13, 2016, 10:51 pm
#88
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Hi folks. AA.com uses cached data for the award search, which is accurate most of the time but can get out of sync, especially during updates (like happened today with the cabin code changes).
ExpertFlyer shows live data direct from the AA host and will match what partners and the AA call center will see.
ExpertFlyer shows live data direct from the AA host and will match what partners and the AA call center will see.
Nov 13, 2016, 11:05 pm
#89
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Hi folks. AA.com uses cached data for the award search, which is accurate most of the time but can get out of sync, especially during updates (like happened today with the cabin code changes).
ExpertFlyer shows live data direct from the AA host and will match what partners and the AA call center will see.
ExpertFlyer shows live data direct from the AA host and will match what partners and the AA call center will see.
Nov 14, 2016, 9:40 am
#90
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I disagree, it is new--as in today:
http://www.flyertalk.com/forum/27474773-post457.html
http://www.flyertalk.com/forum/27474773-post457.html
Meanwhile, here's a big question:
Is this caching only affecting aa.com, or does it also affect what agents see? If it's not affecting what agents see, is the agent booking fee waived when the agent can book something that aa.com can't at the moment (even though it's something that aa.com could book in "normal times")?