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FAQ: What's a Systemwide Upgrade / SWU / eVIP / VIP? (Master thread)

FAQ: What's a Systemwide Upgrade / SWU / eVIP / VIP? (Master thread)

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Old Jul 10, 19, 8:03 pm   -   Wikipost
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FAQ: What's a Systemwide Upgrade SWU (ex-VIP / VIPOW / "eVIP") 2017 on
Please read this wiki for important information not documented elsewhere.
NOTE: CHANGES

NOTE: Upgrade waitlist priority is 1) Status, followed by 2) type of upgrade, 3)Rolling EQD earning for last 365 days as of 20 May 2017. Link to FT thread.
  • Executive Platinum members automatically earn four SWU when they earn 100,000 EQM (these expire at the end of the following status year).

  • Executive Platinum members will automatically earn two further SWU at 150,000 and 200,000 EQM
(No further SWUs are forthcoming at 250,000 EQM or after, though CK often have access to two more.)

Remember: EQM earning will vary from 0 to 3.0 EQM per base mile, based on eligible fare class and marketing airline, on EQM earning fares.
NOTE: As of January 2017

"The way your upgrade request is prioritized is you'll be listed according to your elite status level followed by (the type of upgrade - SWU and Upgrade Award, aka miles + copay), the number of EQD (Elite Qualifying Dollars) earned in the (rolling) last 12 months."

Upgrades are prioritized first by the following elite status levels:

Concierge Key SM . (up to 120 hours out)
Executive Platinum (up to 100 hours out)
Platinum Pro . . . . (up to 72 hours out)
Platinum . . . . . . . (up to 48 hours out)
Gold . . . . . . . . . . (up to 24 hours out)

After status tier, upgrades are prioritized by the type of upgrade (SWU and miles + copay before 500 Mile e-upgrades / UDU; your last 12 months' Elite Qualifying Dollar spend on AA. See FAQ: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on) (EQD will include the EQD offset one might earn from spend on their Barclaycard Aviator Red or Silver card, as announced elsewhere in this forum.)

Date of request has no bearing on upgrade priority other than after all other priorities have been met and there’s a highly unlikely tie.

From AA.com... "Before you get to the airport, requests for systemwide and mileage award upgrades are processed independently from 500-mile upgrade requests.

At the airport, upgrades requested will be prioritized in this order:
  1. Status tier (CK, EXP, PPRO, PLT, GLD, no status)

  2. Upgrade type
    • Systemwide and mileage + copay upgrades
    • 500-mile upgrades on purchased tickets
    • 500-mile upgrades on award tickets for eligible status tiers
  3. Rolling last 12 month EQD spend

  4. Fare booking code (highest to lowest )

  5. Date/time of the request

  6. Load Factor Based Upgrades (after all other upgrade requests have been fulfilled)
See: https://www.aa.com/i18n/aadvantage-p...am-updates.jsp

Systemwide Upgrade FAQ:

Q. What are Systemwide Upgrades, exactly?


Electronic Systemwide Upgrades, abbreviated SWU, also previously referred to as eVIPs or VIPs, are electronic instruments earned as stated previously. SWU generally allow the owner to upgrade up to three segments, more or less in the same direction, on any flights AA flies with their own aircraft (not valid on partners or codeshares - must be marketed and operated by AA), on most paid, published fares to the next class of service. (Successful upgrades on a single SWU include EZE-MIA-JFK-LHR, NRT-LAX-DFW-LHR.)

Q. When do SWU clear?

Upgrades can clear immediately if the appropriate inventory is available (e.g., Coach to Business (and domestic First on two class aircraft) requires "C" class to be available, Business to First requires "A" class to be available). Otherwise, SWU may be waitlisted in priority of AAdvantage status, followed by last 12 months EQD spend (and within those, by fare class if they are full fare Y).

Q. Can I use SWU on codeshares operated by AA?

No. (Though 001 AA ticketing is not a requirement), the flight must be marketed and operated by AA.

Q. Are any fare classes ineligible / invalid for SWU upgrades?

Some government and consolidator fares may not be upgraded; Basic Economy flights may not be upgraded. Award flights may not be upgraded with SWU. See post #683 by JonNYC:

Invalid (for SWU upgrade)
  • Basic Economy tickets, regardless of status level
  • Military fares*
  • Government fares*
  • Agency/industry discounts
  • Employee travel booked in E
  • AAdvantage/promotion free or companion tickets
  • Ticket designators that require a certificate (CEN20, etc.) - contact MSD to verify
  • MSD Site products (ticket designator SITE)
  • CAT25/CAT25 Group Fares for MCLA
  • Charter flights
  • Infant tickets
  • Purchased extra seats (one passenger)
  • Opaque fares
  • Award tickets
*The reason for not allowing SWU / eVIP upgrades to be used in conjunction with a military/government fare is not based on the fare level (although they are discounted), but rather it is based on the full flexibility those fares provide. Military/government fares provide a huge benefit to the customer already in that they can be booked at the last minute and canceled or changed with no advance notice and no penalties. As such, they are not allowed to be used in conjunction with a SWU.

Can I still make use if my SWU and credit the flight(s) to another airline?

You are not supposed to. If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).

From the AAdvantage Terms and Conditions (link)

Q. Can I see SWU eligible flights on aa.com? If not, where?

aa.com will also reflect if a SWU can be used as you book - not that there is availability. One can see required inventory (A or C) using ExpertFlyer or other tools.

Q. What is the priority order for SWU wait list clearing?

Priority for wait listing is based first on AAdvantage status of requestor, then by rolling EQD earning during las 12 months; within those criteria, full fare (J or Y) trumps discounted fares.

NOTE: once the booking goes to airport control you may have to request your SWU request be reactivated. Those travel companions previously prioritized by the sponsor's status no longer revert to their own status at airport control.

Q. How do I know if my SWU request has been waitlisted?

You can see it online only 2-3 days prior to your depature. It will say "Systemwide Upgrade Requested". Otherwise, there is no way to know unless you call AA again and ask. In AA app you can see upgrade waiting list from 4 hours prior to the departure. Thank you (link) MrJBoy for clarifying).

If my SWU clears on AA but the flights is cancelled or delayed, and I get put on another AA or partner flight, will my Upgrade be preserved / honored?

On AA and Joint Business Venture partners (AY, BA, IB, JL, QF), AA will attempt to honor the upgrade. On other airline partners it is unlikely.

Q. Can I gift SWUs to others, and will my or their status apply?

You may certainly gift SWU to others. They will have to provide you their information, including PNR, and you will have to call it in. Your status can carry over to one traveling companion (on your itinerary) until the SWU passes to airport control; otherwise, SWU priority will depend on the user's AAdvantage status followed by date of upgrade request.

Q. What if I apply a SWU to a traveling companion?

That traveling companion "borrows" your status in terms of priority on the upgrade waitlist until the waitlisted passes to airport control.

Q. Can I sell or purchase SWUs to / from others (e.g. on eBay or CraigsList)?

While SWU may be gifted to others, AAdvantage rules prohibit selling / purchasing, trading or bartering various instruments, including SWU. A sold SWU will, if caught by AA Corporate Security AAdvantage Fraud (and they actively seek these out), cause SWU / upgrade cancellation at minimum and may even include closing the seller's account with forfeiture of miles, upgrade instruments and even elite status.



Further useful details about using SWU

. . . . Four SWUs are earned by Executive Platinum AAdvantage members when they cross the threshold to EXP, and their expiration is essentially the same as the earned status - January 31 of the ensuing status year (e.g. earn May 5 2017, the status and SWUs are good through 31 Jan 2019).

. . . . Two SWUs are earned by Executive Platinum AAdvantage members when they cross the 150,000 and 200,000 EQ EQ Miles; their expiration is essentially the same as the earned status as described above. (Further increments of 50,000 EQM past 200,000 earn no more SWU.)

. . . . Two SWUs (more) are earned by Concierge Key members.

. . . . Four SWUs are earned by those crossing Million Miler thresholds of 2MM and every Million Miles milestone thereafter.

. . . . ● SWUs may be transferred or gifted (not bargained, bartered or sold) to anyone the owner chooses - the owner must authorize the transfer and provide at minimum the designated person's name, frequent flyer #, and PNR. Note fees and taxes may be due, such as APD / Air Passenger Duty due for flights originating in the UK (or with connections exceeding 23:59).

. . . . ● AA tends to protect passengers granted upgrades with SWUs if IROPS move them to other oneworld flights, particularly JBV partners (AA, AY, BA, IB, JL, preserving already granted upgrades (not waitlisted).

. . . . ● N.B. AA will no longer attach expiring (31 Jan 2017 or -18) SWUs to be attached to existing upgrade inventory 1 Feb and after unless one is a very high value customer; AA now has software in place to prevent this, but if you consider yourself a high value customer, you can ask. Speculatively, EXP through 31 Jan 2018 with Concierge Key and / or 4 or 5 Helix / "Eagles" rating and lots of D and above revenue. See FAQ: New changes 90%+ eliminate post-expiration SWU use (Jun 2014)

. . . . ● If you don't want to wait list your SWU so that it automatically encumbered when a domestic segment becomes available for upgrade, but only want the domestic segments to clear if the international segment clears, ask the AA EP agent to waitlist the international portion but "DSR" the domestic segments; that way, the domestic segments will only clear if the international segment clears.

. . . . ● SWU application can include co-terminals: JonNYC, post #601: "This is the current list of MAC airports, and, as far as I understand it, are generally recognized for revenue tickets including SWU application to same:
  • WAS (DCA, IAD)
  • DFW (DFW, DAL)
  • HOU (HOU, IAH)
  • NYC (JFK, LGA) (I think there is a separate rule that says EWR is always part of NYC for this purpose as well)
  • LON (LGW, LHR, STN)
  • SLU (UVF, SLU)
  • TYO (HND, NRT)"
. . . . UK Air Passenger Duty / APD for LHR/UK departures: (Often incorrectly called "Luxury tax"): Departing from the UK (or on a layover of 24:00 or longer via the U.K.), you'll be charged the full APD (the lowest cabin class - usually economy - pays only half APD). This applies for upgrades to business only. Upgrading business to first doesn't incur this, (since your business ticket already included the full APD). This does not apply TO the U.K. or to connecting in under 24:00 in the U.K. Other airports may impose other taxes, e.g. HKG is USD $2.80.

. . . . ● Through (two flights with the same flight number, or through flights with stops) flights pose challenges insofar as upgrade availability must exist on all sectors. You may have to call AA to use a SWU on through flights.


Suggested reading:

aa.com: SYSTEMWIDE UPGRADES AND FAQS

FlyerTalk: Upgrades / SWUs / eVIPs and UK APD / Air Passenger Duty questions

New *internal* changes will 90%+ eliminate post-expiration use of SWUs by JonNYC

This post in the thread entitled "Reversing Use of SWU. Is this possible?" (it is not. AA no longer allows cancelling a SWU and substituting "stickers".)


MODERATOR NOTE

Archived posts from 2017 may be read here.

Posts prior to 2016 may be read here: ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions

NOTE: This thread is for the discussion of the mechanics of AA systemwide upgrades. For "chance of upgrade clearing" questions, please use this thread: 2015 Chances of Upgrade Clearing and Upgrade Availability Discussion (consolidated)

Please note there is a separate thread discussing lost / missing/ misappropriated SWUs:

Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)

American AAdvantage Forum Moderator Team
FAQ: Internal IT changes eliminate 90+% of post-expiry SWU use 26 Jun 2014
Q. I've been able to encumber expiring SWU past their expiration date if I find the proper upgrade inventory available prior to that date. Is this feature still available to Executive Platinum members?

A. Not for most. The option was possible due to software limitations. New software, AAcoRN, put into place 26 June 2014, will prevent this from occurring for "unqualified" members; only "qualified" members will be allowed to encumber SWU past their expiry date in the future. (See post #1)

Q. How do I know if I am a "qualified" member?

A. You can try to call and encumber expiring SWU past their expiry. If you are not allowed to, you aren't.

Q. So, exactly who does AA consider "qualified"?

A. A very high value AAdvantage member, as measured by the internal "Helix" system, which assigns an "Eagles" ranking from 1 to 5 (the more, the better).

Q. I've never heard of this. When did it start?

A. AA's rating system was originally based on three colors, green, yellow and red, which changed to 1-3 Eagles and was later expanded to 1-5 Eagles.

Q. How are Eagles scores assigned? Are they static, or do they change?

A. It has been said spend and fare classes (think lots of annual travel in fare classes of D and above) may affect your Eagles score, as well as OSO and negative incidents you have experienced that might result in your moving your custom to another airline. It is also said your Helix score is updated periodically, perhaps even nightly.

Q. How can I find out my Helix score / how many Eagles I have?

A. You can't. AA employees are not empowered to discuss the Helix system with customers. If you normally get extra SWU once you've made EP, are allowed to extend SWU use and find EP desk agents are willing to bend rules for you often, speculative, you might have 4-5 Eagles rating.

Q. So, this is a hidden tier higher than Executive Platinum?

A. No, because it doesn't give you privileges beyond EP beyond those mentioned, e.g. courtesy Club membership or additional priority for boarding or upgrades, like Concierge Key may.

Q. Do others than Executive Platinum have Helix / Eagles scores?

A. It can be safely assumed all AAdvantage members have such scores.

For further information, see discussions on:

JonNYC's Traveing Better

The Boarding Area

Thanks to JonNYC for most of the information available to the public on this topic.

Updated 6 Oct 2016 - JDiver
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Old Jul 11, 19, 8:18 pm
  #646  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,502
Originally Posted by PHLGovFlyer View Post
Question somewhat related to the previous posts:

I have a TATL flight on an A330 upcoming in about 3 weeks and I applied SWUs to both the outbound and return legs. The outbound reservation recently changed on-line and I was allowed to select a seat in biz class. However, I never received an email about the upgrade clearing, and my reservation still shows "Systemwide Upgrade - Requested" for the outbound leg.

I'm assuming that the upgrade cleared but the ticket needs to be re-issued, right?
I would certainly call AA and see.
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Old Jul 12, 19, 2:47 am
  #647  
 
Join Date: Aug 2002
Location: New York, NY, USA
Programs: AA EXP, Admirals Club, Hilton Diamond, Priority Pass Select, TSA Pre-Check, US Global Entry
Posts: 319
Originally Posted by anabolism View Post
If you do not call, normally what happens is your reservation remains with the confirmed upgraded segment, while your ticket remains with the old unupgraded segment. Thus your reservation and ticket won't match. That prevents doing online checkin. When you get to the airport to checkin, an agent will need to manually reissue your ticket and pull an SWU, or will issue you a BP without reissuing your ticket, using a process as for gate upgrades. That adds extra time to checkin. However, if there is a schedule change or delay, you're much less likely to be protected in the upgraded cabin, because AA normally protects you in your ticketed cabin, not the cabin of your reservation.
This is very useful information. Thank you very much. When I was added in the SWU waitlist, the EXP agent told me (assuming I understood her correctly) that there is no need to call when the waitlist clears. My credit card will be charged automatically for the Luxury tax and the upgrade will work similarly like the domestic EXP automatic upgrades. Clearly, it was a misinformation.

Anyway, here is my strange experience today: I have another trip JFK-CDG-JFK coming-up in August. SWU waitlist cleared for this trip (both legs) as well. So I called the EXP desk to reissue the tickets for both (1) next week's LHR-JFK leg (use 1 SWU), and (2) August's JFK-CDG-JFK trip (use 2 SWU). I felt the EXP agent wasn't well-experienced on the SWU upgrade process (!!!). She put me on hold for about 50+ minutes before charging me $119.20 as the Luxury tax for LHR-JFK leg and $45.40 for the CDG-JFK. She told me that the ticketing department insisted her to charge $119.20 for the CDG-JFK leg as well, but she remembered that Luxury tax of France is much less than UK, and it took about 50 minutes for them to figure out the correct amount, that is, $45.40. I was speechless! I am not sure if either of these amounts are correct.

Anyway, here is the next strange part. My reservations (both) went to the "Ticket Pending" cycle. After a while the tickets were issued. But I have not received the e-ticket e-mail. I see in aa.com (and in AA app) that the upgrades are confirmed, and the trips are ticketed. But, since I haven't received the e-ticket e-mail, I don't have the ticket numbers. I cannot download the receipt with ticket number from the aa.com. That link always disappear from the reservation webpage whenever a SWU is used to re-ticket an upgrade. In fact, that link is replaced by another link which just prints the reservation webpage without the ticket number. I am not sure why I haven't received the e-tickets via e-mail (never happened before). Now I am wondering if the agent made any mistake in upgrade process. Is there a place to find the ticket number in aa.com or in the AA app? Any other feedback on this?

I will call the EXP desk tomorrow. But, in these days, finding a well-trained or well-experienced EXP agent is a matter of luck.

Last edited by Tintin; Jul 12, 19 at 2:53 am
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Old Jul 12, 19, 3:43 am
  #648  
 
Join Date: Nov 2017
Location: Charlotte
Programs: AA CK (as of April 2019)
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Originally Posted by Tintin View Post
...finding a well-trained or well-experienced EXP agent is a matter of luck.
Ain't that the truth.
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Old Jul 12, 19, 10:17 am
  #649  
 
Join Date: Apr 2005
Programs: AAdvantage EP 1.8MM; Bonvoy LT-Plat; Hilton Diamond
Posts: 117
Always been curious. Do SWUs automatically clear if you're already waitlisted (by status/EQDs pecking order) or is possible for someone to grab it once AA releases award inventory for upgrade?

Tks
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Old Jul 12, 19, 5:24 pm
  #650  
 
Join Date: Aug 2002
Location: New York, NY, USA
Programs: AA EXP, Admirals Club, Hilton Diamond, Priority Pass Select, TSA Pre-Check, US Global Entry
Posts: 319
Originally Posted by bl393 View Post
Always been curious. Do SWUs automatically clear if you're already waitlisted (by status/EQDs pecking order) or is possible for someone to grab it once AA releases award inventory for upgrade?

Tks
Once you are on the waitlist, SWU clears automatically. You will see this in AA app. You can select seat (in app or web) and pre-order meal (web). But, as anabolism pointed out, you must have to call EXP desk to apply the SWU and have your ticket reissued. Until you call, your SWU sticker availability balance will not change. After you call, AA will issue you a new ticket (with new number) and your SWU balance will drop appropriately.
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Old Jul 12, 19, 9:42 pm
  #651  
 
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, Hilton Diamond
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Originally Posted by bl393 View Post
Always been curious. Do SWUs automatically clear if you're already waitlisted (by status/EQDs pecking order) or is possible for someone to grab it once AA releases award inventory for upgrade?

Tks
The answer is: yes.

Both of these happen. SWUs clear automatically when C space becomes available. But there is often some sort of lag or gap between opening of space and clearing, so it is possible to jump the queue.
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Old Jul 13, 19, 7:30 pm
  #652  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,040
Originally Posted by Tintin View Post
When I was added in the SWU waitlist, the EXP agent told me (assuming I understood her correctly) that there is no need to call when the waitlist clears. My credit card will be charged automatically for the Luxury tax and the upgrade will work similarly like the domestic EXP automatic upgrades. Clearly, it was a misinformation.
Well, I suppose what the agent said was technically correct but not helpful. You don't need to call after your upgrade clears, but as I explained it is to your benefit to do so. If you don't call, then it is similar to a segment upgrade, since those do not cause a ticket reissue. With a segment upgrade, you remain ticketed in coach and hence usually can't be protected in first when there's a cancellation, delay, or schedule change.

Originally Posted by Tintin View Post
Anyway, here is my strange experience today: I have another trip JFK-CDG-JFK coming-up in August. SWU waitlist cleared for this trip (both legs) as well. So I called the EXP desk to reissue the tickets for both (1) next week's LHR-JFK leg (use 1 SWU), and (2) August's JFK-CDG-JFK trip (use 2 SWU). I felt the EXP agent wasn't well-experienced on the SWU upgrade process (!!!). She put me on hold for about 50+ minutes before charging me $119.20 as the Luxury tax for LHR-JFK leg and $45.40 for the CDG-JFK. She told me that the ticketing department insisted her to charge $119.20 for the CDG-JFK leg as well, but she remembered that Luxury tax of France is much less than UK, and it took about 50 minutes for them to figure out the correct amount, that is, $45.40. I was speechless! I am not sure if either of these amounts are correct.
It is normal for the EXP agent to put the caller on hold when processing an SWU upgrade, as the agent needs to call the tariff department to have them update the fare quote so ticketing can proceed. It's a very manual process that can take a long time. However, it sounds like your agent reached some inexperienced tariff agents. I haven't flown out of CDG in decades, but my understanding is that there is a luxury tax of about $45 that would apply. A far cry from the UK one (which is based on the distance from London to the capital of the country of destination or stop-off).

Originally Posted by Tintin View Post
Anyway, here is the next strange part. My reservations (both) went to the "Ticket Pending" cycle. After a while the tickets were issued. But I have not received the e-ticket e-mail. I see in aa.com (and in AA app) that the upgrades are confirmed, and the trips are ticketed. But, since I haven't received the e-ticket e-mail, I don't have the ticket numbers. I cannot download the receipt with ticket number from the aa.com. That link always disappear from the reservation webpage whenever a SWU is used to re-ticket an upgrade. In fact, that link is replaced by another link which just prints the reservation webpage without the ticket number. I am not sure why I haven't received the e-tickets via e-mail (never happened before). Now I am wondering if the agent made any mistake in upgrade process. Is there a place to find the ticket number in aa.com or in the AA app? Any other feedback on this?
I would call in and verify that the tickets have been issued, and have the agent read you the ticket numbers. Unfortunately, AA has removed TripCase access, which used to provide visibility to the underlying PNR and the e-tickets themselves. You can still access TripCase for itineraries created by an agency, even if AA takes them over and reissues the ticket. But you can't for itineraries created by AA.

Originally Posted by bl393 View Post
Always been curious. Do SWUs automatically clear if you're already waitlisted (by status/EQDs pecking order) or is possible for someone to grab it once AA releases award inventory for upgrade?
It depends. The upgrade waitlist process is an old mechanism built long before there was any such thing as upgrades. It was designed for situations where a passenger desired a flight or cabin that was sold out. They'd be added to the waitlist, and if anyone cancelled their flight, the system would return the cancelled space to inventory and process the waitlist. For classic sold out flights, inventory becomes available when someone cancels. But with upgrades (and discount booking inventory), inventory can also become available when revenue management algorithms decide to release some. The waitlist isn't processed when space "magically" becomes available. SWU inventory (C and A) can become available when someone cancels a paid booking (e.g., in D, I, J, F, or A), and the waitlist will get automatically processed when this happens. But it can also become available based on how the flight is selling at specific points, and the waitlist will not get processed in those events. So, there are times when C (or A) space is sitting there for the taking and people are on the waitlist. I've seen instances of flights sitting with C space and seen that the waitlist wasn't processed for over 24 hours.
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Old Jul 13, 19, 7:31 pm
  #653  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,040
Originally Posted by Tintin View Post
Once you are on the waitlist, SWU clears automatically.
Originally Posted by bse118 View Post
SWUs clear automatically when C space becomes available.
In many cases, yes, but not in all cases; see post immediately above.
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Old Yesterday, 6:44 pm
  #654  
 
Join Date: Nov 2016
Location: NY
Programs: Delta Plat, AA EXP, Hertz Pres, Marriot Ambassador
Posts: 100
Expertflyer,
1. Set alert
2. Forget about it
3. Receive alert C is available.
4. WIN!
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