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-   -   Barclaycard AAdvantage Aviator Silver and Red Cards (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1623794-barclaycard-aadvantage-aviator-silver-red-cards-master-thread.html)

FlyerBeek Jan 11, 2018 6:09 am


Originally Posted by G.RAES (Post 29278550)
I received a reply from AAdvantage confirming that the bonus EQD for mileage earned in late 2017 be posted towards 2017 qualification; however, they appear to have been posted dating to my statement closing date, counting for the 2018 qualification year. I have asked if this could be revised.

Please update us here on your progress. I was waiting for my final $3000 EQD for spend made in early-Dec (posted well before my Dec credit card statement closed). I was assured by AA and Barclay that it would count for 2017, but I just had $6000 EQD post for 2018.

-FlyerBeek

tennessetom Jan 11, 2018 6:11 am

Mine too were counted towards 2018 even though they were earned in early dec 2017 and I was told they would count towards 2017. Hopefully they can be revised

pubsmeister Jan 11, 2018 9:06 am


Originally Posted by FlyerBeek (Post 29278598)
Please update us here on your progress. I was waiting for my final $3000 EQD for spend made in early-Dec (posted well before my Dec credit card statement closed). I was assured by AA and Barclay that it would count for 2017, but I just had $6000 EQD post for 2018.

-FlyerBeek

Had exact same thing happen to me today. Will call AA later today. If anyone calls earlier please let us know the outcome, and give advice on how to proceed- what number to call, what to say, etc. to expedite correction. Thanks.

dekeuk Jan 11, 2018 9:40 am

EQD Dating Issues with barclaycard
 
I have suffered from the same issue. My last purchase on December 29, 2017 crossed the $25,000 threshold. The Barclaycard website shows that I achieved the goal for 2017, My EQDs posted to AA's website today and it shows 3,000 EQD for 2018. Reading the rules, it should not work this way, but will be curious to hear if others manage to correct this situation. Will try calling later.

lkar Jan 11, 2018 9:48 am

This is hilarious -- my EQD posted today to 2017, but unlike you guys I wanted them to count for 2018 and was hoping to time things so that what happened to you guys would happen to me. But they didn't! Anyway, here's my datapoint.

12/30/17 -- crossed $50,000.
1/3/18 -- the charge that crossed the $50,000 posted to my barclays account
Today (1/11/18) -- the EQD posted to aa.com, with a posting date of 12/31/17. My EQD for this year remain the same, but my EQD for 2017 has increased $3,000.

FlightNurse Jan 11, 2018 9:55 am


Originally Posted by lkar (Post 29279494)
This is hilarious -- my EQD posted today to 2017, but unlike you guys I wanted them to count for 2018 and was hoping to time things so that what happened to you guys would happen to me. But they didn't! Anyway, here's my datapoint.

12/30/17 -- crossed $50,000.
1/3/18 -- the charge that crossed the $50,000 posted to my barclays account
Today (1/11/18) -- the EQD posted to aa.com, with a posting date of 12/31/17. My EQD for this year remain the same, but my EQD for 2017 has increased $3,000.

I think others besides myself told you that the spend in 2017 will not count towards 2018. since everything is reset at 2018.

lkar Jan 11, 2018 10:54 am


Originally Posted by FlightNurse (Post 29279533)
I think others besides myself told you that the spend in 2017 will not count towards 2018. since everything is reset at 2018.

Yeah, you did and I assumed you'd be right -- but there was no downside to trying it. And, from the datapoints above, it seems like it did credit for many in 2018. Whether it will be reversed or not, who knows.

But there was virtually no downside to my waiting and giving it a shot.

dekeuk Jan 11, 2018 11:56 am

I emailed Barclaycard and they responded that they are aware (as is American) that this is a problem and they opened a case for me. It sounds like it could take a while to resolve. They also indicated that it could impact my earning of EQD in 2018 for the calendar year - however, I assume that will be corrected once the error is reversed.

I also spoke to American who said that I needed to resolve this with Barclaycard by asking them to send American instructions to treat the award as a 2017 award.

BookerNYC Jan 11, 2018 12:11 pm


Originally Posted by dekeuk (Post 29280062)
I emailed Barclaycard and they responded that they are aware (as is American) that this is a problem and they opened a case for me. It sounds like it could take a while to resolve. They also indicated that it could impact my earning of EQD in 2018 for the calendar year - however, I assume that will be corrected once the error is reversed.

I also spoke to American who said that I needed to resolve this with Barclaycard by asking them to send American instructions to treat the award as a 2017 award.

I also had 2017 EQDs post for 2018, which is fine with me (didn't need them for 2017 requalification). So now I have to wait and hope they don't fix it? LOL.

tennessetom Jan 11, 2018 1:14 pm

I was told that it will be fixed for everyone and it should take no more than a week

G.RAES Jan 11, 2018 2:39 pm

Very helpful AAdvantage agent said that I was the second person to call about this problem on her shift today. She started a ticket, took some information about the Barclaycard account, and advised that they would have to go back to Barclaycard and request that the bonus EQD be re-sent. She suggested that a resolution should come within 7-10 business days.

I separately reached out to Barclaycard, who did not appear to understand the question and merely copy-pasted the terms of the EQD offer as given in the card application.

pubsmeister Jan 12, 2018 5:56 am


Originally Posted by G.RAES (Post 29280831)
Very helpful AAdvantage agent said that I was the second person to call about this problem on her shift today. She started a ticket, took some information about the Barclaycard account, and advised that they would have to go back to Barclaycard and request that the bonus EQD be re-sent. She suggested that a resolution should come within 7-10 business days.

I separately reached out to Barclaycard, who did not appear to understand the question and merely copy-pasted the terms of the EQD offer as given in the card application.

At least for me this was fixed overnight. Date of credit changed to 12/31/17 (from 1/8/18) and EQD amount changed to $3000, instead of $6000. Info now correct on-line.

jdgarrido Jan 12, 2018 6:44 am


Originally Posted by pubsmeister (Post 29283241)
At least for me this was fixed overnight. Date of credit changed to 12/31/17 (from 1/8/18) and EQD amount changed to $3000, instead of $6000. Info now correct on-line.

Mine was also fixed overnight. The EQDs where change to 2017 instead of 2018

flyingmusicianlax Jan 12, 2018 6:58 am

Same here. 3k EQD and 5k EQM now posted in 2017. The beautiful thing is I had 145k EQMs in 2017, so now I have 150k and two extra SWUs. :D

FlyerBeek Jan 12, 2018 7:17 am

My EDQ issues also appears to have been fixed overnight. The EQDs that were showing in my 2018 tracker have now been moved to 2017. The January 8th EQD entry in my AAdvantage account activity has been removed, and there's now a December 31st EQD entry.

-FlyerBeek


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