FlyerTalk Forums - IDB / Involuntarily Denied Boarding on AA & Compensation (master thread)

NOTE: See AA Bump Rates; compensation for VDB / Voluntary Denied Boarding (consolidated) for VOLUNTARY denied boarding.

Passengers involuntarily denied boarding on AA are denied usually after calls for volunteers to accept vouchers (and occasionally variable other benefits), usually beginning at $200 or $300 but possibly going significantly higher, depending on passenger response. See more below, from AA Conditions of Carriage.

Link to AA Conditions of Carriage, "Oversales"

"DBC" (involuntarily) denied boarding compensation is governed in the USA by "14 CFR 250.5 - Amount of denied boarding compensation for passengers denied boarding involuntarily".

Link to CFR §250.5

Quote:

CFR §250.2b Carriers to request volunteers for denied boarding.

(a) In the event of an oversold flight, every carrier shall request volunteers for denied boarding before using any other boarding priority. A “volunteer” is a person who responds to the carrier's request for volunteers and who willingly accepts the carriers' offer of compensation, in any amount, in exchange for relinquishing the confirmed reserved space. Any other passenger denied boarding is considered for purposes of this part to have been denied boarding involuntarily, even if that passenger accepts the denied boarding compensation.

(b) Every carrier shall advise each passenger solicited to volunteer for denied boarding, no later than the time the carrier solicits that passenger to volunteer, whether he or she is in danger of being involuntarily denied boarding and, if so, the compensation the carrier is obligated to pay if the passenger is involuntarily denied boarding. If an insufficient number of volunteers come forward, the carrier may deny boarding to other passengers in accordance with its boarding priority rules.

14 CFR §250.9 Written explanation of denied boarding compensation and boarding priorities, and verbal notification of denied boarding compensation.

(a) Every carrier shall furnish passengers who are denied boarding involuntarily from flights on which they hold confirmed reserved space immediately after the denied boarding occurs, a written statement explaining the terms, conditions, and limitations of denied boarding compensation, and describing the carriers' boarding priority rules and criteria. The carrier shall also furnish the statement to any person upon request at all airport ticket selling positions which are in the charge of a person employed exclusively by the carrier, or by it jointly with another person or persons, and at all boarding locations being used by the carrier.

Link to US Dept. of Transportation Aviation Consumer Protection Division's "Fly-Rights - A Consumer Guide to Air Travel" section on Overbooking

In the European Union, EC261/2004 governs denied boarding compensation.

Link to EC261 / EC 261/2004 complaints and AA (master thread)

On American Airlines, you are sometimes ineligible for IDB as allowed by the USDOT:

Code:

If a flight is oversold (more passengers hold confirmed reservations than

there are seats available), no one may be denied boarding against his or her will

until airline personnel first ask for volunteers who will give up their reservation

willingly, in exchange for compensation of the airline’s choosing. If there are not

enough volunteers, other passengers may be denied boarding involuntarily in

accordance with the following boarding priority of American. In such events,

American will usually deny boarding based upon check-in time, but we may also

consider factors such as severe hardships, fare paid, and status within the

AAdvantage® program.



If you are denied boarding involuntarily, you are entitled to a payment of

‘‘denied boarding compensation’’ from the airline unless:



- You have not fully complied with the airline’s ticketing, check-in and

reconfirmation requirements, or you are not acceptable for transportation

under the airline’s usual rules and practices; or



- You are denied boarding because the flight is canceled; or



You are denied boarding because a smaller capacity aircraft was substituted

for safety or operational reasons; or



- On a flight operated with an aircraft having 60 or fewer seats, you are denied

boarding due to safety-related weight/balance restrictions that limit payload; or



- You are offered accommodations in a section of the aircraft other than

specified in your ticket, at no extra charge (a passenger seated in a section

for which a lower fare is charged must be given an appropriate refund); or



- The airline is able to place you on another flight or flights that are planned

to reach your next stopover or final destination within one hour of the

planned arrival time of your original flight.

The previous thread is http://www.flyertalk.com/forum/ameri...solidated.html