Mar 20, 2016, 9:00 pm
Last edit by: JDiver
Award Reinstatement / Miles Redeposit / Expired Miles Reinstatement (Awards secured by 30 June 2020)
NOTE: This thread is obsolescent, and doesn’t apply to awards secured after 30 June 2020. See this thread for changes in effect 1 July 2020.
AAdvantage award reinstatement / reissuance charges Link
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Reinstating flight awards Link
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
- The reinstatement charge is $150 per account for the first award ticket.
- Additional award tickets reinstated to the same account at the same time will have a $25 charge per ticket
- This fee will be waived for Executive Platinum (and Concierge Key) members using miles from their account
Expired miles may also be reinstated within an 18 month period of time, but these will generally require a reinstatement fee or a reingagement requirement that will require certain levels of AA travel. There’s no other way known to reactivate an account with miles reinstated, though it’s theoretically possible to petition AAdvantage customer service for mercy in force majeure issues (e.g. military deployment or other condition beyond one’s control). Contact AA for your specific situation.
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
Jun 9, 2017, 3:30 pm
#301
Join Date: Dec 2004
Posts: 5,631
Not exactly. Due to Saudi and UAE airspace denial, flights from North America must now fly south via the Iran FIR until they can intercept the Bahraini allowed corridor in the Bahrain FIR and fly west into HIA, and flights southeast must also take the Bahraini allocated corridor to Iranian airspace.
That all can entail significantly longer flights and possible ATC delays to use the Bahraini FIR corridor due to congestion.
That all can entail significantly longer flights and possible ATC delays to use the Bahraini FIR corridor due to congestion.
In fact I was only responding to the case of the poster who wanted to cancel JFK-DOH-DAR without a fee. Both JFK-DOH and DOH-DAR are operating, with typically 30-60 min delays in the last few days except for one JFK flight on Tuesday. So most people are now making their connections (2.5 hr layover) and getting to DAR.
The current situation is certainly relevant in the general sense that it can cause and is causing delays; but AA would undoubtedly consider the current situation to be irrelevant to the poster's request for a fee waiver, given the facts regarding the actual flights in question.
Jun 9, 2017, 5:15 pm
#302
Join Date: Mar 2015
Posts: 109
i called AA, and they do have a travel waiver for QR flights booked before June 5th, and travelling before June 21st, so clearly it's not irrelevant.
Jun 9, 2017, 5:29 pm
#303
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jun 9, 2017, 9:05 pm
#304
Join Date: Dec 2004
Posts: 5,631
See column heading "Agency Procedures for Suspension of Service to/from
Qatar to Middle East Countries".
DAR is not a middle east(ern) country..
Jun 9, 2017, 9:44 pm
#305
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
deleted
Last edited by JonNYC; Jun 9, 2017 at 10:26 pm
Jun 17, 2017, 4:26 pm
#306
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
Safe to assume that the 24-hour rule for full refund doesn't apply to Award tickets? i.e. as long as "ticketed" $150 redeposit fee applies? I am reading the fine print and it lacks that verbiage which paid flights have.
Jun 21, 2017, 8:19 am
#307
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Anyone experience longer than normal award reinstatements? Usually the miles are back within a day but it's been 4. Called the EP line and they said it's in the queue and sit tight..
Jun 21, 2017, 2:47 pm
#308
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
-FlyerBeek
Jun 21, 2017, 7:41 pm
#309
Join Date: Jul 2011
Location: PHL
Programs: AA Platinum, Hilton HHonors Diamond, Hyatt Globalist, Marriott Platinum Elite
Posts: 39
Update: I finally called reservations and after going through the automated prompts, I was connected to a rep that said she was "Executive Platinum Desk" even though I am only Gold. I asked for the miles to be redeposited based upon the schedule changes initiated by AA. Neither of us mentioned anything about rescheduling. She put me on a brief hold, but quickly returned to state she could redeposit the miles to my account without the redeposit fee. I am assuming this has nothing to do with the fact that I got connected to an EP rep, but I thought it was worth noting.
In February, I moved an award ticket for PHL-LAS out to September 15. I honestly don't remember the flight time on the re-booked ticket and I never received an email confirmation, but there are almost always 4 non-stops on this route (approx times are 8:00 AM, 3:45 PM, 6:00 PM, 8:30 PM). In the course of the last several weeks, I have received multiple updates to the record locator. The first update says on I'm on the 6:01 PM flight. The second update says I'm on the 3:45 flight. What are the chances that AA will let me reinstate my miles even though the Sept 15 schedule is now 8:10 AM, 4:10 PM, 6:15 PM and 8:50 PM? Keep in mind, they moved me on those September 15 flight times. I didn't request those changes. I am concerned that if I ask for the miles back, they'll just say that they'll put me on the closest flight to my original scheduled departure time. How liberal are they with reinstatements?
Jul 21, 2017, 10:45 am
#310
Join Date: Jan 2011
Posts: 230
Second time I've had this happen recently. I called in to cancel an award and redeposit the miles as an EXP. The agent confirms the redeposit and refund of fees. Nothing happens for a few days and I call in to check and the second agent says the first agent never actually requested the redeposit.
Not sure how they're failing at such a simple task now...
Not sure how they're failing at such a simple task now...
Jul 22, 2017, 7:55 pm
#311
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
I know with UA, partner awards have to be changed/cancelled 24 hours before departure, does AA have a similar rule for partner awards? Or can they be cancelled right up to departure?
Jul 22, 2017, 9:56 pm
#312
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jul 23, 2017, 8:26 am
#313
Join Date: Feb 2010
Posts: 1,263
I called to cancel two different PNRs yesterday, which were issued from the same account. I was originally told it would be $150 per PNR and the $25 only applied to additional passengers on the same PNR. After asking to speak to a supervisor and reading the verbiage from the AA website verbatim, the associate came back and informed me that I was indeed correct and the re-deposit charge would indeed only be $175, not $300 for the two PNRs since I was cancelling them at the same time.
Miles posted back to my account within an hour and a $175 pending charge hit my CC.
Miles posted back to my account within an hour and a $175 pending charge hit my CC.
Jul 23, 2017, 8:40 am
#314
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
I called to cancel two different PNRs yesterday, which were issued from the same account. I was originally told it would be $150 per PNR and the $25 only applied to additional passengers on the same PNR. After asking to speak to a supervisor and reading the verbiage from the AA website verbatim, the associate came back and informed me that I was indeed correct and the re-deposit charge would indeed only be $175, not $300 for the two PNRs since I was cancelling them at the same time.
Jul 23, 2017, 12:20 pm
#315
Join Date: Feb 2010
Posts: 1,263
She told me their system still requires an override, so it definitely helps to know the correct answer before calling in. She was profusely apologetic for being wrong though, which I felt kind of bad about, but informed not to worry that I have run into the same issue before.