Jun 23, 2015, 1:02 pm
Last edit by: Prospero
FAQ: Involuntary Reroute and Original Routing Credit (ORC) Issues
Getting AA EQ and Award Miles credit for involuntary rerouting - on AA or other airlines)
Previous posts on this subject are archived here.
Q. Can I earn the originally scheduled Elite Qualifying Dollars, Miles and Segments and Award Miles when I'm involuntarily rerouted to shorter flights, or to another airline?
A. You may be able to. Whether you can will depend on several conditions.
Situation 1: YES: You are flying and crediting to AA and miss your connection and are rerouted to other AA flights; you would like to get the EQ / Award Miles for the originally scheduled flights (if you'd rather earn according to the new routing and it's eligible for miles accrual, you need do nothing - as always, keep boarding passes in case there are questions later).
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● If this did not happen, you will have to contact AAdvantage Customer Service, preferably to your Elite line to the reservations desk; the recommended wording is to state, more or less, "I was given an involuntary reroute and request original routing credit".
● EQ Segment credit may be more difficult to secure; nonetheless, members have reported having it granted.
● Agents seem to be fond of telling requesters they will grant ORC "this time on a one time basis, as an exception"; however, ORC seems to be pretty standard.
Situation 2: YES: You are flying and crediting to AA and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles), but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines SMF-SEA-MSP (2,040 miles). ORC will grant you 2,283 base miles as if you had flown AA and calculate your EQ and Award miles accordingly.
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 3: NOT EXACTLY: You are flying on an "instant upgrade" fare and crediting to AA, and are rerouted to flights operated by another airline. You would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles) in "instant upgrade" First, but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines in Coach SMF-SEA-MSP (2,040 miles). (AA will generally allow you to cancel your flights for full refundability, fly the next available AA flight in Main Cabin if there's no same fare availability (that can be a day or two later) or fly in the next available Main Cabin seat.
● ORC in this instance will grant you 2,283 base miles as if you had flown AA and may calculate your EQ and Award miles in accordance with your originally, pre-upgrade K fare (you will normally be flying AS coach in this situation).
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 4: NO: You are flying an AA partner airline, but crediting your flight activity to AA; you miss your connection and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Example: you are flying BA to LHR and onward to VCE, but due to operational problems BA are routes you via FRA on LH.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You will have the opportunity to earn in Lufthansa etc. Miles and More.
Situation 5: NO: You are flying AA and stand by or Same Day Flight Change or are otherwise granted rerouting for your personal convenience; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Generally, AA has no obligation to you because your rerouting is voluntary and not due to any act by or to AA.
Link to AAdvantage Customer Service e-form and telephone numbers.
Situation 6: NO: You were scheduled to fly AA, but AA cancelled the flight and offered a seat the next day. You cancelled the ticket, AA refunded your ticket and you purchased a ticket on another airline; you want Original Routing Credit.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You cancelled your AA ticket voluntarily, accepted a refund and flew on another airline.[/b]
Getting AA EQ and Award Miles credit for involuntary rerouting - on AA or other airlines)
Previous posts on this subject are archived here.
Q. Can I earn the originally scheduled Elite Qualifying Dollars, Miles and Segments and Award Miles when I'm involuntarily rerouted to shorter flights, or to another airline?
A. You may be able to. Whether you can will depend on several conditions.
Situation 1: YES: You are flying and crediting to AA and miss your connection and are rerouted to other AA flights; you would like to get the EQ / Award Miles for the originally scheduled flights (if you'd rather earn according to the new routing and it's eligible for miles accrual, you need do nothing - as always, keep boarding passes in case there are questions later).
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● If this did not happen, you will have to contact AAdvantage Customer Service, preferably to your Elite line to the reservations desk; the recommended wording is to state, more or less, "I was given an involuntary reroute and request original routing credit".
● EQ Segment credit may be more difficult to secure; nonetheless, members have reported having it granted.
● Agents seem to be fond of telling requesters they will grant ORC "this time on a one time basis, as an exception"; however, ORC seems to be pretty standard.
Situation 2: YES: You are flying and crediting to AA and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles), but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines SMF-SEA-MSP (2,040 miles). ORC will grant you 2,283 base miles as if you had flown AA and calculate your EQ and Award miles accordingly.
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 3: NOT EXACTLY: You are flying on an "instant upgrade" fare and crediting to AA, and are rerouted to flights operated by another airline. You would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles) in "instant upgrade" First, but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines in Coach SMF-SEA-MSP (2,040 miles). (AA will generally allow you to cancel your flights for full refundability, fly the next available AA flight in Main Cabin if there's no same fare availability (that can be a day or two later) or fly in the next available Main Cabin seat.
● ORC in this instance will grant you 2,283 base miles as if you had flown AA and may calculate your EQ and Award miles in accordance with your originally, pre-upgrade K fare (you will normally be flying AS coach in this situation).
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 4: NO: You are flying an AA partner airline, but crediting your flight activity to AA; you miss your connection and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Example: you are flying BA to LHR and onward to VCE, but due to operational problems BA are routes you via FRA on LH.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You will have the opportunity to earn in Lufthansa etc. Miles and More.
Situation 5: NO: You are flying AA and stand by or Same Day Flight Change or are otherwise granted rerouting for your personal convenience; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Generally, AA has no obligation to you because your rerouting is voluntary and not due to any act by or to AA.
Link to AAdvantage Customer Service e-form and telephone numbers.
Situation 6: NO: You were scheduled to fly AA, but AA cancelled the flight and offered a seat the next day. You cancelled the ticket, AA refunded your ticket and you purchased a ticket on another airline; you want Original Routing Credit.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You cancelled your AA ticket voluntarily, accepted a refund and flew on another airline.[/b]
FAQ: Involuntary Reroute and Original Routing Credit (ORC) (master thd)
Jul 6, 2022, 8:58 am
#407
Join Date: Nov 2017
Location: New York, NY
Programs: AA EXP Plat, Mariott Gold, Hilton Gold
Posts: 165
Rebooked on United - Miles and Points
All - This was a first where I was rebooked on United and my miles have not shown up. Am I entitled to request miles on the United flight after AA rebooked us to LIT through DEN. How would I go about doing this if possible?
Jul 6, 2022, 9:16 am
#408
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
You can request "Original Routing Credit" from AA. Use these exact words. You will get credit for the ticket you purchased, as if it had been flown as written (not the route you flew on UA).
Jul 19, 2022, 2:36 pm
#410
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
ORC for segments in schedule change?
I have a trip coming up where I intentionally booked a routing with an extra segment, in order to get closer to 30 segments. I even payed a little extra than the more direct routing would cost (only $5).
One of the flights was dropped in a schedule change and so they rebooked me on the direct flight. There are no other options to reasonably get me back home with the extra segment (unless I want to try a 40 minute international-to-domestic connection at DFW -- I'm not sure what the MCT is there but it seems like a bad idea either way).
So it looks like I'm flying the new routing. is there any chance I can call or email and get credited with the extra segment? I did pay for it, after all.
One of the flights was dropped in a schedule change and so they rebooked me on the direct flight. There are no other options to reasonably get me back home with the extra segment (unless I want to try a 40 minute international-to-domestic connection at DFW -- I'm not sure what the MCT is there but it seems like a bad idea either way).
So it looks like I'm flying the new routing. is there any chance I can call or email and get credited with the extra segment? I did pay for it, after all.
Jul 19, 2022, 3:57 pm
#412
Join Date: Feb 2008
Posts: 341
I have a trip coming up where I intentionally booked a routing with an extra segment, in order to get closer to 30 segments. I even payed a little extra than the more direct routing would cost (only $5).
One of the flights was dropped in a schedule change and so they rebooked me on the direct flight. There are no other options to reasonably get me back home with the extra segment (unless I want to try a 40 minute international-to-domestic connection at DFW -- I'm not sure what the MCT is there but it seems like a bad idea either way).
So it looks like I'm flying the new routing. is there any chance I can call or email and get credited with the extra segment? I did pay for it, after all.
One of the flights was dropped in a schedule change and so they rebooked me on the direct flight. There are no other options to reasonably get me back home with the extra segment (unless I want to try a 40 minute international-to-domestic connection at DFW -- I'm not sure what the MCT is there but it seems like a bad idea either way).
So it looks like I'm flying the new routing. is there any chance I can call or email and get credited with the extra segment? I did pay for it, after all.
Jul 19, 2022, 4:01 pm
#413
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Obviously I have to accept the schedule change and they have to reissue the ticket in order to fly. Do I request this after I've flown?
Where do I send the request? There's an AAdvatage Desk phone number -- do I call that? Or use the web form to email? I'm EXP if it matters.
Where do I send the request? There's an AAdvatage Desk phone number -- do I call that? Or use the web form to email? I'm EXP if it matters.
Jul 20, 2022, 7:41 am
#414
Join Date: Aug 2017
Programs: AA PLT, IHG Spire
Posts: 550
Advantage Customer Service is the desk you want I believe. I have reached out in the past when segments mattered more for qualifying. Not sure if anything has changed since EQS are no longer a thing.
See ORC master thread FAQ: Involuntary Reroute and Original Routing Credit (ORC) (master thd)
See ORC master thread FAQ: Involuntary Reroute and Original Routing Credit (ORC) (master thd)
Jul 20, 2022, 8:25 am
#415
Join Date: Jan 2022
Programs: BAEC
Posts: 1,469
My understanding is that ORC only applies for on the day cancellations/delays (or maybe a day or two ahead of travel) that force you into another routing. I’d be surprised if you get ORC for a schedule change ahead of time. Otherwise this would be hog heaven for mileage runners: just book long and complex routings 6 or 12 months out then wait for the inevitable schedule change and take the direct route.
I’d be happy to prove wrong because I’ve often jazzed up trips I’d be taking anyway with messy routings to get more points.
I’d be happy to prove wrong because I’ve often jazzed up trips I’d be taking anyway with messy routings to get more points.
Jul 20, 2022, 11:18 am
#417
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,514
Answering my own question here-- on the AA forum because it was an AA flight number, but I wanted BA Avios -- was quite surprised that I was successful getting BA to give me ORC for a missed connection (AA flight number, JAL was delayed and so I missed an AA metal flight). There is an FT member called BAMissingAvios who replied within a week of my PM requesting ORC. After asking me to send my BPs to an email, a few days later I'd been credited.
Jul 20, 2022, 11:49 am
#418
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
My understanding is that ORC only applies for on the day cancellations/delays (or maybe a day or two ahead of travel) that force you into another routing. I’d be surprised if you get ORC for a schedule change ahead of time. Otherwise this would be hog heaven for mileage runners: just book long and complex routings 6 or 12 months out then wait for the inevitable schedule change and take the direct route.
I’d be happy to prove wrong because I’ve often jazzed up trips I’d be taking anyway with messy routings to get more points.
I’d be happy to prove wrong because I’ve often jazzed up trips I’d be taking anyway with messy routings to get more points.
Nov 26, 2022, 5:26 am
#419
Join Date: Jan 2016
Posts: 612
EY Ticket with AA FF #
I was originally scheduled to fly MNL-AUH-JNB on EY. As you can earn AA miles on EY, I entered my FF #. Due to typhoon, we were rebooked on ET MNL-HKG-ADD-JNB. I requested ORC but just received a message from AA asking to send pics of BP’s.
Am I correct in that I should receive AA miles as ORC on the EY flight?
Am I correct in that I should receive AA miles as ORC on the EY flight?
Jan 6, 2023, 11:45 am
#420
Join Date: Jan 2009
Location: LAX
Posts: 559
If i'm on an AA-ticketed IB/BA marketed/operated flight in Business, and a schedule change prompts AA to rebook me to an AA marketed flight, thus losing out on a lot of LPs, would I be able to request ORC for the IB/BA marketed flights?
Does AA have the ability to rebook onto an IB/BA marketed flight when an AA code is an option to them?
This is for a cheap business class fare, so a difference of about 10-15K LPs.
Should I book these flights through BA to ensure they rebook me onto an BA marketed flight in case of a schedule change? Looking at November so chances are high of a schedule change/cancellation.
Does AA have the ability to rebook onto an IB/BA marketed flight when an AA code is an option to them?
This is for a cheap business class fare, so a difference of about 10-15K LPs.
Should I book these flights through BA to ensure they rebook me onto an BA marketed flight in case of a schedule change? Looking at November so chances are high of a schedule change/cancellation.