Jun 23, 2015, 1:02 pm
Last edit by: Prospero
FAQ: Involuntary Reroute and Original Routing Credit (ORC) Issues
Getting AA EQ and Award Miles credit for involuntary rerouting - on AA or other airlines)
Previous posts on this subject are archived here.
Q. Can I earn the originally scheduled Elite Qualifying Dollars, Miles and Segments and Award Miles when I'm involuntarily rerouted to shorter flights, or to another airline?
A. You may be able to. Whether you can will depend on several conditions.
Situation 1: YES: You are flying and crediting to AA and miss your connection and are rerouted to other AA flights; you would like to get the EQ / Award Miles for the originally scheduled flights (if you'd rather earn according to the new routing and it's eligible for miles accrual, you need do nothing - as always, keep boarding passes in case there are questions later).
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● If this did not happen, you will have to contact AAdvantage Customer Service, preferably to your Elite line to the reservations desk; the recommended wording is to state, more or less, "I was given an involuntary reroute and request original routing credit".
● EQ Segment credit may be more difficult to secure; nonetheless, members have reported having it granted.
● Agents seem to be fond of telling requesters they will grant ORC "this time on a one time basis, as an exception"; however, ORC seems to be pretty standard.
Situation 2: YES: You are flying and crediting to AA and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles), but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines SMF-SEA-MSP (2,040 miles). ORC will grant you 2,283 base miles as if you had flown AA and calculate your EQ and Award miles accordingly.
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 3: NOT EXACTLY: You are flying on an "instant upgrade" fare and crediting to AA, and are rerouted to flights operated by another airline. You would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles) in "instant upgrade" First, but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines in Coach SMF-SEA-MSP (2,040 miles). (AA will generally allow you to cancel your flights for full refundability, fly the next available AA flight in Main Cabin if there's no same fare availability (that can be a day or two later) or fly in the next available Main Cabin seat.
● ORC in this instance will grant you 2,283 base miles as if you had flown AA and may calculate your EQ and Award miles in accordance with your originally, pre-upgrade K fare (you will normally be flying AS coach in this situation).
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 4: NO: You are flying an AA partner airline, but crediting your flight activity to AA; you miss your connection and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Example: you are flying BA to LHR and onward to VCE, but due to operational problems BA are routes you via FRA on LH.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You will have the opportunity to earn in Lufthansa etc. Miles and More.
Situation 5: NO: You are flying AA and stand by or Same Day Flight Change or are otherwise granted rerouting for your personal convenience; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Generally, AA has no obligation to you because your rerouting is voluntary and not due to any act by or to AA.
Link to AAdvantage Customer Service e-form and telephone numbers.
Situation 6: NO: You were scheduled to fly AA, but AA cancelled the flight and offered a seat the next day. You cancelled the ticket, AA refunded your ticket and you purchased a ticket on another airline; you want Original Routing Credit.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You cancelled your AA ticket voluntarily, accepted a refund and flew on another airline.[/b]
Getting AA EQ and Award Miles credit for involuntary rerouting - on AA or other airlines)
Previous posts on this subject are archived here.
Q. Can I earn the originally scheduled Elite Qualifying Dollars, Miles and Segments and Award Miles when I'm involuntarily rerouted to shorter flights, or to another airline?
A. You may be able to. Whether you can will depend on several conditions.
Situation 1: YES: You are flying and crediting to AA and miss your connection and are rerouted to other AA flights; you would like to get the EQ / Award Miles for the originally scheduled flights (if you'd rather earn according to the new routing and it's eligible for miles accrual, you need do nothing - as always, keep boarding passes in case there are questions later).
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● If this did not happen, you will have to contact AAdvantage Customer Service, preferably to your Elite line to the reservations desk; the recommended wording is to state, more or less, "I was given an involuntary reroute and request original routing credit".
● EQ Segment credit may be more difficult to secure; nonetheless, members have reported having it granted.
● Agents seem to be fond of telling requesters they will grant ORC "this time on a one time basis, as an exception"; however, ORC seems to be pretty standard.
Situation 2: YES: You are flying and crediting to AA and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles), but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines SMF-SEA-MSP (2,040 miles). ORC will grant you 2,283 base miles as if you had flown AA and calculate your EQ and Award miles accordingly.
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 3: NOT EXACTLY: You are flying on an "instant upgrade" fare and crediting to AA, and are rerouted to flights operated by another airline. You would like to get the EQ / Award Miles for the originally scheduled flights.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit while you are being rerouted; this often makes things easier later.
● Example: You are flying AA SMF-DFW-MSP (2,283 miles) in "instant upgrade" First, but OSO causes AA to endorse your ticket to, and has you flying Alaska Airlines in Coach SMF-SEA-MSP (2,040 miles). (AA will generally allow you to cancel your flights for full refundability, fly the next available AA flight in Main Cabin if there's no same fare availability (that can be a day or two later) or fly in the next available Main Cabin seat.
● ORC in this instance will grant you 2,283 base miles as if you had flown AA and may calculate your EQ and Award miles in accordance with your originally, pre-upgrade K fare (you will normally be flying AS coach in this situation).
● If you'd rather earn in the operating airline's FFP according to the new routing and it's eligible for miles accrual, you need do nothing; your original ticket was endorsed over to the operating airline - as always, keep boarding passes in case there are questions later)
Situation 4: NO: You are flying an AA partner airline, but crediting your flight activity to AA; you miss your connection and are rerouted to flights operated by another airline; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Example: you are flying BA to LHR and onward to VCE, but due to operational problems BA are routes you via FRA on LH.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You will have the opportunity to earn in Lufthansa etc. Miles and More.
Situation 5: NO: You are flying AA and stand by or Same Day Flight Change or are otherwise granted rerouting for your personal convenience; you would like to get the EQ / Award Miles for the originally scheduled flights.
● Generally, AA has no obligation to you because your rerouting is voluntary and not due to any act by or to AA.
Link to AAdvantage Customer Service e-form and telephone numbers.
Situation 6: NO: You were scheduled to fly AA, but AA cancelled the flight and offered a seat the next day. You cancelled the ticket, AA refunded your ticket and you purchased a ticket on another airline; you want Original Routing Credit.
● AA has no obligation to you, and Original Routing Credit is not likely to be granted. You cancelled your AA ticket voluntarily, accepted a refund and flew on another airline.[/b]
FAQ: Involuntary Reroute and Original Routing Credit (ORC) (master thd)
Sep 13, 2017, 10:31 am
#271
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
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Posts: 12,443
This is correct. For ORC the marketing and/or operating carrier is irrelevant, all that matters is the program you're trying to credit to, AA in this case.
OP needs to contact AAdvantage Customer Service (not the normal reservations number) and file a request for ORC.
OP needs to contact AAdvantage Customer Service (not the normal reservations number) and file a request for ORC.
Dec 13, 2017, 3:02 pm
#272
Join Date: Oct 2007
Location: IND
Programs: AA Platinum Pro, Hyatt Diamond, Hilton Diamond, IHG Platinum, National Exec Elite
Posts: 586
Positive data point for AA. I just called AAdvantage Customer Service and was able to get ORC for a 3 segment flight I had scheduled that got reduced to 1 segment. The Rep was very nice and knew what she was doing.
The middle segment on my original flight was cancelled because of ATC, so she was able to add the 2 segments AND missing mileage to my account, so now I'm Plat Pro!
I was afraid I was going to have to fight for it, but the entire call took less than 10 minutes. She did say if it had been weather-related, she probably couldn't have done it, but ATC, mechanical, etc., she was able to do it. Hopefully this helps somebody else in this group.
The middle segment on my original flight was cancelled because of ATC, so she was able to add the 2 segments AND missing mileage to my account, so now I'm Plat Pro!
I was afraid I was going to have to fight for it, but the entire call took less than 10 minutes. She did say if it had been weather-related, she probably couldn't have done it, but ATC, mechanical, etc., she was able to do it. Hopefully this helps somebody else in this group.
Dec 29, 2017, 8:43 am
#273
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
Mechanical Mess: Help with Original Routing Credit (to merge)
I'm hoping one of y'all has had an issue like I am having here...
AA purchased ticket with a segment on BA (not an AA flight number). All in an AA PNR.
JFK-LHR was delayed due to an engine start-up error, so I missed my BA LHR-TLV. (Actually I didn't "miss" it, the AA system re-booked me on the way to LHR onto a later LY flight, even though I still made it to the BA gate in time. Ugh)
I was in paid J.
This was late November, and still no credit back to my AAdvantage account, so I called the AAdvantage desk.
They say they cannot credit the EQD/EQM/RDM to my account because it was not an AA flight number originally (it was a BA number), and that I was re-booked on an LY flight number.
Agent suggested I call BA to see if they can credit the original flight over to AA.
I find this unlikely to happen, since AA made the ticket change and it was an AA ticket. But before I sit on the phone with BA all day, I wanted to see if any of you had something like this happen with a successful outcome?
Thanks
AA purchased ticket with a segment on BA (not an AA flight number). All in an AA PNR.
JFK-LHR was delayed due to an engine start-up error, so I missed my BA LHR-TLV. (Actually I didn't "miss" it, the AA system re-booked me on the way to LHR onto a later LY flight, even though I still made it to the BA gate in time. Ugh)
I was in paid J.
This was late November, and still no credit back to my AAdvantage account, so I called the AAdvantage desk.
They say they cannot credit the EQD/EQM/RDM to my account because it was not an AA flight number originally (it was a BA number), and that I was re-booked on an LY flight number.
Agent suggested I call BA to see if they can credit the original flight over to AA.
I find this unlikely to happen, since AA made the ticket change and it was an AA ticket. But before I sit on the phone with BA all day, I wanted to see if any of you had something like this happen with a successful outcome?
Thanks
Dec 29, 2017, 8:54 am
#274
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
I'd hang up and call back. Ask for the ORC (Original Routing credit).
I had an engine "blow up" on start up once and got rebooked on UA as the flight was cancelled. Called AA and the AA Customer Service granted me Original Routing Credit as the change of routing/airline was their fault.
I had an engine "blow up" on start up once and got rebooked on UA as the flight was cancelled. Called AA and the AA Customer Service granted me Original Routing Credit as the change of routing/airline was their fault.
Dec 29, 2017, 8:56 am
#275
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
I'd hang up and call back. Ask for the ORC (Original Routing credit).
I had an engine "blow up" on start up once and got rebooked on UA as the flight was cancelled. Called AA and the AA Customer Service granted me Original Routing Credit as the change of routing/airline was their fault.
I had an engine "blow up" on start up once and got rebooked on UA as the flight was cancelled. Called AA and the AA Customer Service granted me Original Routing Credit as the change of routing/airline was their fault.
I've received an original routing credit in the past, but I wonder with this new system of awarding flights on partner flight numbers (BA), they are unable to do that?
Dec 29, 2017, 9:01 am
#276
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
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Posts: 11,222
I think that's good advice. This agent did not sound the most convincing of their knowledge of this kind of thing. Though they did consult their supervisor on it.
I've received an original routing credit in the past, but I wonder with this new system of awarding flights on partner flight numbers (BA), they are unable to do that?
I've received an original routing credit in the past, but I wonder with this new system of awarding flights on partner flight numbers (BA), they are unable to do that?
If all else fails, AAdvantage CS has the option of doing a manual adjustment. They have done this for me in the past when they made a total mess of one of my trips posting. The key is to make sure you are talking to Aadvantage customer service and not the EXP desk only. The EXP desk agents can't do this.
Good luck
Dec 29, 2017, 10:04 am
#278
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
Okay, I HUCA'd.
First of all, I think the AAdvantage office needs some better hygiene practices. First agent this morning was coughing up a storm into my ear, and this 2nd one I could barely hear because her voice was so far gone.
Anyway, they were only able to give me EQM credit for the flight. She said because it was a BA flight, they couldn't do the EQD on it.
She didn't ask many questions, just credited it to me. No supervisor needed.
I think the EQD for this flight would have been around $700 or so, and I'm already over $21K this year, so I didn't think it was worth pressing on.
But, note to those who have this situation happen in the future if you have a much higher-value EQD segment on an AA-issued ticket with a OW partner in a premium cabin.
First of all, I think the AAdvantage office needs some better hygiene practices. First agent this morning was coughing up a storm into my ear, and this 2nd one I could barely hear because her voice was so far gone.
Anyway, they were only able to give me EQM credit for the flight. She said because it was a BA flight, they couldn't do the EQD on it.
She didn't ask many questions, just credited it to me. No supervisor needed.
I think the EQD for this flight would have been around $700 or so, and I'm already over $21K this year, so I didn't think it was worth pressing on.
But, note to those who have this situation happen in the future if you have a much higher-value EQD segment on an AA-issued ticket with a OW partner in a premium cabin.
Dec 29, 2017, 10:27 am
#279
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
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Weird. I mean, AA has the EQD and EQM chart published for BA... probably just is new, so they don't know. Glad you got the EQM part resolved, at least.
Dec 29, 2017, 10:39 am
#280
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
Jan 4, 2018, 1:26 pm
#281
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 624
I was supposed to fly overnight in J LAX-JFK-MIA-MED - due to the storm back east the LAX-JFK flight has been cancelled. In the event that I end up going early tomorrow LAX-MIA-MED does anyone think there is a way I could get ORC? Since this is looking to be clearly weather related my guess is no but does anyone have different experiences here?
Jan 4, 2018, 5:18 pm
#282
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I was supposed to fly overnight in J LAX-JFK-MIA-MED - due to the storm back east the LAX-JFK flight has been cancelled. In the event that I end up going early tomorrow LAX-MIA-MED does anyone think there is a way I could get ORC? Since this is looking to be clearly weather related my guess is no but does anyone have different experiences here?
Feb 26, 2018, 7:17 am
#283
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Just want to confirm, but I assume ORC is not available for schedule changes? I am flying PHX-DFW-PEK with the long leg in paid PE. It looks like they have changed equipment and taken away the PE configured 787 from DFW-PEK and so I have been involuntarily downgraded to economy. I haven’t called yet, but assume my options will be to refund or re-route through LAX. I probably will re-route but would love the extra EQM. Anyone been successful in a thing like this? Magic words?
Feb 26, 2018, 9:38 am
#284
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,136
Just want to confirm, but I assume ORC is not available for schedule changes? I am flying PHX-DFW-PEK with the long leg in paid PE. It looks like they have changed equipment and taken away the PE configured 787 from DFW-PEK and so I have been involuntarily downgraded to economy. I haven’t called yet, but assume my options will be to refund or re-route through LAX. I probably will re-route but would love the extra EQM. Anyone been successful in a thing like this? Magic words?
Feb 26, 2018, 12:04 pm
#285
Join Date: Nov 2007
Location: PHX
Posts: 4,787