Oct 27, 2015, 10:09 am
Last edit by: JDiver
SWU / Rewards for EXP and Beyond [more than 200K EQP/EQM]
Executive Platinum AAdvantage members with 150,000 and 200,000 EQ Miles will automatically receive two extra SWU / Systemwide Upgrades (two at 150,000 EQM and at 200,000 EQM thereafter, earned in the same calendar year).
If you think you are eligible and have not received them, call AAdvantage Customer Service:
AAdvantage Customer Service
Have questions about your AAdvantage account or program benefits?
Call us
Within the U.S. or Canada
800-882-8880 or your elite reservation number
Monday - Friday.
8:00 a.m. - 7:00 p.m. CT
817-963-7882 (fax)
Have questions about your AAdvantage account or program benefits?
Call us
Within the U.S. or Canada
800-882-8880 or your elite reservation number
Monday - Friday.
8:00 a.m. - 7:00 p.m. CT
817-963-7882 (fax)
Rumor: new elite level(s) and low-fare product details coming
SWU / Rewards for EXP and Beyond [more than 200k EQP/EQM - what next?]
Oct 13, 2015, 9:46 am
#211
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
EXP and Beyond [more than 100K EQP/EQM - what next?]
Question. If I don't call EP Line who do I call for this? ACS? Is that just American customer service? Thanks for any help. Will see what type of answer I get.
Oct 13, 2015, 9:49 am
#212
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Oct 13, 2015, 4:21 pm
#214
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Oct 13, 2015, 8:09 pm
#215
Join Date: Sep 2009
Location: Global
Posts: 5,998
To get the extra SWU...
I do not remember if I specifically asked for the overachieving executive platinum program, but, that may help you get things done quicker.
Please report back your success/failure.
Oct 16, 2015, 9:29 am
#216
Join Date: Jan 2011
Location: San Jose, CA
Programs: CX Diamond, AA CK (quit 2018), Starwood Platinum, National EXC Elite
Posts: 283
Besides the few exceptions noted by JonNYC recently, people have had excellent luck with the extra SWU at 150k EQP / 175k EQP, myself included. (I have 4 extra's so far - called in around 180k EQP and got 4 with a promise of 2 more when I go over 200k EQP, which I now have.)
To get the extra SWU...
(bold/italic mine)
I do not remember if I specifically asked for the overachieving executive platinum program, but, that may help you get things done quicker.
Please report back your success/failure.
To get the extra SWU...
(bold/italic mine)
I do not remember if I specifically asked for the overachieving executive platinum program, but, that may help you get things done quicker.
Please report back your success/failure.
Oct 20, 2015, 10:14 am
#218
Join Date: Nov 2012
Location: LHR, SAN
Programs: BA GGL, AA PLT, VS-curious
Posts: 1,487
I've just spoken with Aadvantage customer service, and got some odd information. I stand currently just over 149k EQP (123k EQM) with 25k EQP (including bonus) booked so I called to ask about overachieving EXPs. I'm a heavy leisure flyer/ light work flyer so a lot of I class flying mixed with random other fares which would average to I points anyway, so this may just have been his polite way of telling me I have too low a helix score.
The fellow said that it's not yet 'elite season' and I should call back 'sometime in November' to see what will be offered, as every year during elite season ACS agents get an email telling them what the rewards will be. I pointed out that they didn't actually offer any ELTA rewards last year, and he said they did and I should wait until sometime in November and call again. He couldn't suggest one way or another whether I should credit my next trip (end OCT) to AA or not. I'm not yet done booking for the year.
Did he make this up in order to keep silent about helices, in which case I should consider crediting to BA? Or are we heading into some sort of genuine 'elite season' where I might benefit from crediting to AA? I've never heard of it before and a search turned up nothing, so please forgive me if it's been mentioned and I've missed it.
Thanks.
The fellow said that it's not yet 'elite season' and I should call back 'sometime in November' to see what will be offered, as every year during elite season ACS agents get an email telling them what the rewards will be. I pointed out that they didn't actually offer any ELTA rewards last year, and he said they did and I should wait until sometime in November and call again. He couldn't suggest one way or another whether I should credit my next trip (end OCT) to AA or not. I'm not yet done booking for the year.
Did he make this up in order to keep silent about helices, in which case I should consider crediting to BA? Or are we heading into some sort of genuine 'elite season' where I might benefit from crediting to AA? I've never heard of it before and a search turned up nothing, so please forgive me if it's been mentioned and I've missed it.
Thanks.
Oct 22, 2015, 12:38 pm
#222
Join Date: Nov 2012
Location: LHR, SAN
Programs: BA GGL, AA PLT, VS-curious
Posts: 1,487
Thanks. This year's RDM bonuses are reason enough to credit this next trip to AA and see what happens if I call after. I'll have 175k then, but my hopes remain low as a fair amount my EQPs are post-April when the .5 boost began.
Oct 22, 2015, 4:41 pm
#223
Join Date: Sep 2009
Location: Global
Posts: 5,998
I've just spoken with Aadvantage customer service, and got some odd information. I stand currently just over 149k EQP (123k EQM) with 25k EQP (including bonus) booked so I called to ask about overachieving EXPs. I'm a heavy leisure flyer/ light work flyer so a lot of I class flying mixed with random other fares which would average to I points anyway, so this may just have been his polite way of telling me I have too low a helix score.
The fellow said that it's not yet 'elite season' and I should call back 'sometime in November' to see what will be offered, as every year during elite season ACS agents get an email telling them what the rewards will be. I pointed out that they didn't actually offer any ELTA rewards last year, and he said they did and I should wait until sometime in November and call again. He couldn't suggest one way or another whether I should credit my next trip (end OCT) to AA or not. I'm not yet done booking for the year.
Did he make this up in order to keep silent about helices, in which case I should consider crediting to BA? Or are we heading into some sort of genuine 'elite season' where I might benefit from crediting to AA? I've never heard of it before and a search turned up nothing, so please forgive me if it's been mentioned and I've missed it.
Thanks.
The fellow said that it's not yet 'elite season' and I should call back 'sometime in November' to see what will be offered, as every year during elite season ACS agents get an email telling them what the rewards will be. I pointed out that they didn't actually offer any ELTA rewards last year, and he said they did and I should wait until sometime in November and call again. He couldn't suggest one way or another whether I should credit my next trip (end OCT) to AA or not. I'm not yet done booking for the year.
Did he make this up in order to keep silent about helices, in which case I should consider crediting to BA? Or are we heading into some sort of genuine 'elite season' where I might benefit from crediting to AA? I've never heard of it before and a search turned up nothing, so please forgive me if it's been mentioned and I've missed it.
Thanks.
/Moderator