Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page > Award with available segments not bookable? (Married Segment issues)

Award with available segments not bookable? (Married Segment issues)

    Hide Wikipost
Old Mar 9, 16, 1:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
Married Segment Logic and Effects on Awards


"When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable." Link to FT thread; see wikipost info by JonNYC and hillrider.

"Sometimes when you’re searching for award space... you’ll find that some seats will show as available when you search for them from origin to destination, but when you call to book the flights segment-by-segment, those flights show as unavailable."

"Married segment logic is a tool used by airlines that restricts availability based on origin and destination, rather than by segments."(DCTA, on Boarding Area)

Married segment logic controls routings based on origin and destination, rather than segment-by-segment availability. Boarding Area
Link to Boarding Area: Sunday Reader Question: What are married segments?

From Amadeus: Married Segment Control Link

Amadeus Married Segment Control is a revenue maximisation tool that ensures that airline revenue management decisions, made at availability time, are applied throughout the booking process. It prevents agents bypassing availability controls, based on origin and destination (O&D) information. It also improves both load factors and revenue forecasting accuracy.

Key benefits
  • Ensures more effective forecasting by preventing O&D misuse and matching revenue forecasts with final revenues.
  • Improves consistency of sales processes by controlling travel agent selling behaviour.
  • Fully customisable and flexible solution that meets airline unique system requirements.
Link to Worldspan page with extensive information on MSL and coding.
Print Wikipost

Reply

Old May 19, 14, 9:58 am
  #1
Original Poster
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: DEN
Programs: UA MM 1K; AA MM Gold; Priority Club Plat; HHonors Diamond
Posts: 14,460
AAnytime award with legal connection not bookable - each [married] segment available

Trying to book an AAnytime award X-DFW-Z. X-DFW available @ 25k miles and DFW-Z also available at 25k miles. Connection is about 2 hours. Paid ticket on that itinerary is bookable.

What gives? Never run into this before. Agent confirmed that it's not bookable and that said she had seen this before, but it's rare.

Last edited by JDiver; Mar 9, 16 at 2:30 pm Reason: Restore original post title
Bonehead is offline  
Reply With Quote
Old May 19, 14, 10:03 am
  #2
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: One minute left in the period..
Posts: 26,451
Originally Posted by Bonehead View Post
Trying to book an AAnytime award X-DFW-Z. X-DFW available @ 25k miles and DFW-Z also available at 25k miles. Connection is about 2 hours. Paid ticket on that itinerary is bookable.

What gives? Never run into this before. Agent confirmed that it's not bookable and that said she had seen this before, but it's rare.
why not fill on the "X" and the "Z' if you want a better shot at an answer.
JonNYC is offline  
Reply With Quote
Old May 19, 14, 10:05 am
  #3
FlyerTalk Evangelist
 
Join Date: Mar 1999
Posts: 12,082
Origin and destination availability: http://web.cenet.org.cn/upfile/96583.pdf

In other words, they'll be happy to sell an award to someone going from X-DFW and a separate one to someone else going from DFW-Z, but they think they can wring out more money from someone going from X to Z and so they won't sell it.
hillrider is offline  
Reply With Quote
Old May 19, 14, 10:33 am
  #4
Original Poster
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: DEN
Programs: UA MM 1K; AA MM Gold; Priority Club Plat; HHonors Diamond
Posts: 14,460
Originally Posted by JonNYC View Post
why not fill on the "X" and the "Z' if you want a better shot at an answer.
LOL of course...

MAF-DEN via DFW on 23 May...
Bonehead is offline  
Reply With Quote
Old May 19, 14, 10:41 am
  #5
Original Member
 
Join Date: May 1998
Location: Fort Lauderdale
Programs: AA-EXP (15yrs) 3+MM , exDLPlt, exCOPlt, Cruiseaholic (250+)
Posts: 329
A good revenue management system will do this.
MiamiFlyer is offline  
Reply With Quote
Old May 19, 14, 10:45 am
  #6
Original Poster
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: DEN
Programs: UA MM 1K; AA MM Gold; Priority Club Plat; HHonors Diamond
Posts: 14,460
Originally Posted by MiamiFlyer View Post
A good revenue management system will do this.
Ha ha...define "good".
Bonehead is offline  
Reply With Quote
Old May 19, 14, 1:26 pm
  #7
 
Join Date: Jul 2010
Location: BOS, NYC, SFO
Programs: AA EXP, UA Gold, SPG Platinum
Posts: 3,798
Originally Posted by hillrider View Post
Origin and destination availability: http://web.cenet.org.cn/upfile/96583.pdf

In other words, they'll be happy to sell an award to someone going from X-DFW and a separate one to someone else going from DFW-Z, but they think they can wring out more money from someone going from X to Z and so they won't sell it.
That would make sense if this were MilesAAver but this is AAnytime. So if its bookable with cash this should not be the case.
DWFI is offline  
Reply With Quote
Old May 19, 14, 2:38 pm
  #8
Original Poster
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: DEN
Programs: UA MM 1K; AA MM Gold; Priority Club Plat; HHonors Diamond
Posts: 14,460
Originally Posted by DWFI View Post
That would make sense if this were MilesAAver but this is AAnytime. So if its bookable with cash this should not be the case.
That is what I have always believed. So far no one has been able to come up with a reason for this. Aren't AAnytime awards anytime awards subject to last-seat availability and legal connections are, well, legal??
Bonehead is offline  
Reply With Quote
Old May 19, 14, 2:53 pm
  #9
 
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum, DL Silver/MM, Hilton Diamond, Hertz 5* Gold
Posts: 5,615
I have seen this type of thing before but it was in the context of booking partner awards. If the airline has not filed a fare between your origin and destination, the system treats it as two separate flights requiring two separate awards. In my case, I could not book a single award for LED-LHR-BRU because BA did not offer a LED-BRU fare. But that should not be an issue in this case. AA definitely offers MAF-DEN fares. I just verified that with ITA. I think the best next step is to call back. AA may have an error in its system but they should be able to fix it.
Stripe is offline  
Reply With Quote
Old May 19, 14, 3:06 pm
  #10
FlyerTalk Evangelist
 
Join Date: Jan 2002
Posts: 36,041
It would appear that you are having married sector issues

Doing a search of MAF-DEN , the only though availability would seem to be departing MAF at 0600 , 17:40 and 19:05. All the other connections are showing Y0 on DFW-DEN

Checking just DFW-DEN as a standalone booking , there is plenty of availability, so as 2 discrete bookings, no issue

Doing a dummy booking online, AA2544 connecting to AA1620 is showing at 25k miles plus $5 quite successfully

Which flights were you trying to book?

Originally Posted by DWFI View Post
That would make sense if this were MilesAAver but this is AAnytime. So if its bookable with cash this should not be the case.
It isn't bookable as a through fare with cash though since it is Y0 on DFW-DEN. checking on aa.com , other than the times I mentioned, the booking engine shows "unavailable" for economy

1st class is available though
Dave Noble is offline  
Reply With Quote
Old May 19, 14, 3:21 pm
  #11
Original Poster
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: DEN
Programs: UA MM 1K; AA MM Gold; Priority Club Plat; HHonors Diamond
Posts: 14,460
Originally Posted by Dave Noble View Post
It would appear that you are having married sector issues

Doing a search of MAF-DEN , the only though availability would seem to be departing MAF at 0600 , 17:40 and 19:05. All the other connections are showing Y0 on DFW-DEN

Checking just DFW-DEN as a standalone booking , there is plenty of availability, so as 2 discrete bookings, no issue

Doing a dummy booking online, AA2544 connecting to AA1620 is showing at 25k miles plus $5 quite successfully

Which flights were you trying to book?



It isn't bookable as a through fare with cash though since it is Y0 on DFW-DEN. checking on aa.com , other than the times I mentioned, the booking engine shows "unavailable" for economy

1st class is available though
I'm after AA369, which is now unavailable in Y but was available earlier today. The website still shows it as available for a 25k Y AAnytime award, although I can't get to the actual point of booking it due to the trapping of duplicate reservations (I have a refundable FC seat on that flight).

It would take someone (an EXP maybe) to try a dummy booking on that flight to see if the AAnytime Y award is actually bookable at this point.
Bonehead is offline  
Reply With Quote
Old May 19, 14, 3:29 pm
  #12
FlyerTalk Evangelist
 
Join Date: Jan 2002
Posts: 36,041
Originally Posted by Bonehead View Post
I'm after AA369, which is now unavailable in Y but was available earlier today. The website still shows it as available for a 25k Y AAnytime award, although I can't get to the actual point of booking it due to the trapping of duplicate reservations (I have a refundable FC seat on that flight).

It would take someone (an EXP maybe) to try a dummy booking on that flight to see if the AAnytime Y award is actually bookable at this point.
AA369 has Y0 when attempting to book as MAF-DEN


If you look at trying to make a paid booking , you will see that there is no availability for even a full fare paid booking

Booking 1 ticket MAF-DFW and another ticket DFW-DEN , then DFW-DEN has Y7 , so no problems just twice the price

If you were not getting trapped by a duplicate reservation, if selecting
Dave Noble is offline  
Reply With Quote
Old May 19, 14, 3:40 pm
  #13
Original Poster
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: DEN
Programs: UA MM 1K; AA MM Gold; Priority Club Plat; HHonors Diamond
Posts: 14,460
Originally Posted by Dave Noble View Post
AA369 has Y0 when attempting to book as MAF-DEN


If you look at trying to make a paid booking , you will see that there is no availability for even a full fare paid booking

Booking 1 ticket MAF-DFW and another ticket DFW-DEN , then DFW-DEN has Y7 , so no problems just twice the price

If you were not getting trapped by a duplicate reservation, if selecting
Do Y0 flights typically appear as available for 25k AAytime Y awards?
Bonehead is offline  
Reply With Quote
Old May 19, 14, 3:47 pm
  #14
FlyerTalk Evangelist
 
Join Date: Jan 2002
Posts: 36,041
Originally Posted by Bonehead View Post
Do Y0 flights typically appear as available for 25k AAytime Y awards?
They arn't showing now it seems ( can only see a smaller selection now ) ; when it was showing, when pressing continue after selecting the flights the site gave an error and wouldn't proceed to the booking screen

I assumed that the issue was that the system wasn't properly checking through availability just a sector availabiliry.

Even so, the situation you have encountered is quite explicable and just really need to decide whether want to pay 50k for an economy award
Dave Noble is offline  
Reply With Quote
Old May 19, 14, 3:47 pm
  #15
 
Join Date: Nov 2008
Programs: AA EXP 2MM
Posts: 1,772
Originally Posted by Bonehead View Post
Do Y0 flights typically appear as available for 25k AAytime Y awards?
No. I think you might be missing the point though. Dave Noble is not saying that any of the flights are Y0 on their own, but the married segments are Y0. That is MAF-DFW is Y(>0), DFW-DEN is Y(>0), but DFW-DEN is Y0 for a MAF-DFW-DEN connection.
beerup is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 11:52 pm.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright © 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.