BA lounge at PHL denies access to AA Elites / Premium Flyers
May 17, 2014, 4:12 pm
#1
Original Poster
Join Date: Jan 2004
Location: Rehoboth Beach, DE
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BA lounge at PHL denies access to AA Elites / Premium Flyers
Hell - I can't tell which forum is the right one - so if this needs to be moved - so be it.
Was supposed to be on BA 68 to LHR in First Class yesterday but could not make a connection due to weather.
Anyway, reouted today to Envoy Class on US.
According to the OW Club Alliance rules, Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.
When she saw my OLD BP on flight 68, it was like come on in! When she saw that I had been downgraded to US Envoy Class, she denied me entry. I explained the rules and FINALLY she said - you can go on the business side. It is not busy.
There was NO one on the club. But there was no way in hell I was going to be admitted to the First Class lounge. She stated that BA had to protect the integrity for their flyers.
It ticked me off. She actually then said that the US flyers had their on regular lounge down the hall.
how would others have handled this situation?
Was supposed to be on BA 68 to LHR in First Class yesterday but could not make a connection due to weather.
Anyway, reouted today to Envoy Class on US.
According to the OW Club Alliance rules, Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.
When she saw my OLD BP on flight 68, it was like come on in! When she saw that I had been downgraded to US Envoy Class, she denied me entry. I explained the rules and FINALLY she said - you can go on the business side. It is not busy.
There was NO one on the club. But there was no way in hell I was going to be admitted to the First Class lounge. She stated that BA had to protect the integrity for their flyers.
It ticked me off. She actually then said that the US flyers had their on regular lounge down the hall.
how would others have handled this situation?
May 17, 2014, 5:33 pm
#2
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Hell - I can't tell which forum is the right one - so if this needs to be moved - so be it.
Was supposed to be on BA 68 to LHR in First Class yesterday but could not make a connection due to weather.
Anyway, reouted today to Envoy Class on US.
According to the OW Club Alliance rules, Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.
When she saw my OLD BP on flight 68, it was like come on in! When she saw that I had been downgraded to US Envoy Class, she denied me entry. I explained the rules and FINALLY she said - you can go on the business side. It is not busy.
There was NO one on the club. But there was no way in hell I was going to be admitted to the First Class lounge. She stated that BA had to protect the integrity for their flyers.
It ticked me off. She actually then said that the US flyers had their on regular lounge down the hall.
how would others have handled this situation?
Was supposed to be on BA 68 to LHR in First Class yesterday but could not make a connection due to weather.
Anyway, reouted today to Envoy Class on US.
According to the OW Club Alliance rules, Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.
When she saw my OLD BP on flight 68, it was like come on in! When she saw that I had been downgraded to US Envoy Class, she denied me entry. I explained the rules and FINALLY she said - you can go on the business side. It is not busy.
There was NO one on the club. But there was no way in hell I was going to be admitted to the First Class lounge. She stated that BA had to protect the integrity for their flyers.
It ticked me off. She actually then said that the US flyers had their on regular lounge down the hall.
how would others have handled this situation?
May 17, 2014, 6:35 pm
#3
Join Date: Dec 2003
Location: PHL
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On the AA site, choosing "oneworld International Premium class" on the lounge directory only shows the AA and US Clubs as options, not the BA lounge. On the oneworld site, it does list the BA lounge as an option with this statement: "Notes: Access to First Lounge is restricted to Emerald members or those travelling in First Class".
I suspect BA wants everyone not flying BA business or first to use the other lounges, but it would seem that access should have been granted.
I suspect BA wants everyone not flying BA business or first to use the other lounges, but it would seem that access should have been granted.
May 17, 2014, 7:51 pm
#4
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Denied Access to BA Club at PHL as a OW Emerald
You definitely should be able to access it as an emerald regardless of class of service since that is a OW lounge unlike the CCRs at JFK and LHR.
May 17, 2014, 8:34 pm
#5
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
Given that the lounge is a genuine BA lounge and not a 3rd party lounge, access to the 1st lounge should be granted for a passenger on a US flight
As far as how to react, I would be irked at not getting access but given that ime BA 1st lounges outside London are not that great, wouldn't be too worried if granted access to the business lounge
I would contact BA customer service to complain about this happening since the agents should be aware of (a) what airlines are part of OW and (b) who is entitled to access
As far as how to react, I would be irked at not getting access but given that ime BA 1st lounges outside London are not that great, wouldn't be too worried if granted access to the business lounge
I would contact BA customer service to complain about this happening since the agents should be aware of (a) what airlines are part of OW and (b) who is entitled to access
May 17, 2014, 10:14 pm
#6
Join Date: May 2006
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Hell - I can't tell which forum is the right one - so if this needs to be moved - so be it.
Was supposed to be on BA 68 to LHR in First Class yesterday but could not make a connection due to weather.
Anyway, reouted today to Envoy Class on US.
According to the OW Club Alliance rules, Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.
When she saw my OLD BP on flight 68, it was like come on in! When she saw that I had been downgraded to US Envoy Class, she denied me entry. I explained the rules and FINALLY she said - you can go on the business side. It is not busy.
There was NO one on the club. But there was no way in hell I was going to be admitted to the First Class lounge. She stated that BA had to protect the integrity for their flyers.
It ticked me off. She actually then said that the US flyers had their on regular lounge down the hall.
how would others have handled this situation?
Was supposed to be on BA 68 to LHR in First Class yesterday but could not make a connection due to weather.
Anyway, reouted today to Envoy Class on US.
According to the OW Club Alliance rules, Emerald tier frequent flyers can use First Class, Business Class or frequent flyer lounges.
When she saw my OLD BP on flight 68, it was like come on in! When she saw that I had been downgraded to US Envoy Class, she denied me entry. I explained the rules and FINALLY she said - you can go on the business side. It is not busy.
There was NO one on the club. But there was no way in hell I was going to be admitted to the First Class lounge. She stated that BA had to protect the integrity for their flyers.
It ticked me off. She actually then said that the US flyers had their on regular lounge down the hall.
how would others have handled this situation?
Coming in a couple weeks ago on QR I was admitted but it was close to pulling teeth. The dragon claimed I needed a lounge pass from QR, but I was allowed in "that one time." The BA lounge is QR's official lounge in PHL.
May 17, 2014, 11:38 pm
#7
Join Date: Mar 2007
Location: PIT
Posts: 759
It is my understanding that BA can and does limit non-BA passengers to their lounges when they EXPECT to be busy as well as when they actually are. Personally, if I was paying for First or even Club on BA (or was a commercial client) and couldn't get into a Club prior to departure because it was topped out with non-BA flyers, I'd feel a bit cheated. This is likely much more prevalent at the relatively (to JFK,LHR) smaller clubs, like PHL, which is quite nice.
May 18, 2014, 12:51 am
#8
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This has already been discussed. If you're not flying on BA out of PHL, you will not have access to their lounge there.
May 18, 2014, 3:23 am
#9
Original Poster
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And to person making the hissy fit remarks, no hissy fit was thrown. It is funny though. It seemed like it was something personal to her - that is not letting me in.
The person who called her a dragon has met her before.
May 18, 2014, 7:06 am
#10
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It is my understanding that BA can and does limit non-BA passengers to their lounges when they EXPECT to be busy as well as when they actually are. Personally, if I was paying for First or even Club on BA (or was a commercial client) and couldn't get into a Club prior to departure because it was topped out with non-BA flyers, I'd feel a bit cheated. This is likely much more prevalent at the relatively (to JFK,LHR) smaller clubs, like PHL, which is quite nice.
"Has been discussed" <> "complies with OW rules".
May 18, 2014, 7:13 am
#11
formerly bdohmen
Join Date: Jun 2013
Programs: Still dealing with the loss of my BA Concorde Room Card
Posts: 488
Denied Access to BA Club at PHL as a OW Emerald
I'm sad to say it's my hometown lounge and I am not surprised. I use it in the afternoon when flying AA from time to time and I have had one of the dragons come find me in the lounge and tell me since I was flying AA I needed to leave. After showing her my BA gold card she finally relented but needless to say not going to be handing out any golden tickets there anytime soon.
May 18, 2014, 8:34 am
#12
Join Date: Jul 2013
Location: SFO / SJC / OAK
Programs: AS / CSR / AMEX
Posts: 266
Yea that's a weird one. I got in last month while flying PHL-MAN on US in Y after showing her my US CP card with the little Emerald logo on it.
She said I could go into either side as an Emerald, but couldn't access the First Dining stuff. Snacks and drinks were still set up though
I did get there really early as the lounge just opened (4PM I think), so it would've been hard for her to say "sorry, the lounge is too busy" when there was literally no one else inside.
I can see how a full First/Business cabin for BA's two flights out of PHL can phill up that lounge real quick, it is pretty small. But if it's not that busy, it'd really irk me to not be able to get in
She said I could go into either side as an Emerald, but couldn't access the First Dining stuff. Snacks and drinks were still set up though
I did get there really early as the lounge just opened (4PM I think), so it would've been hard for her to say "sorry, the lounge is too busy" when there was literally no one else inside.
I can see how a full First/Business cabin for BA's two flights out of PHL can phill up that lounge real quick, it is pretty small. But if it's not that busy, it'd really irk me to not be able to get in
May 18, 2014, 9:01 am
#13
formerly bdohmen
Join Date: Jun 2013
Programs: Still dealing with the loss of my BA Concorde Room Card
Posts: 488
Denied Access to BA Club at PHL as a OW Emerald
First, and even Club dining, is restricted to people flying in those cabins regardless of service. It will occasionally get crowded but ever since they removed access for Admirals Club members it has gotten a lot better. The irony of getting refused access at 6pm is the only BA flight with First departs around then and they only keep the lounge open for oneworld emeralds passing through so hard to say its "over crowded". I have been to the recently open admirals club in terminal A and while I find the guy who works the desk in the morning to be top notch it is depressing to be tucked away in a basement.
Last edited by bryand83; May 18, 2014 at 9:08 am
May 18, 2014, 9:03 am
#14
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Complain to US, not to BA. US was the operating carrier of OP's flight and OP was denied entry pursuant to OW published policy. It is US which has to take it up with BA. OP was not BA's customer and BA could care less about what OP thinks, says or does.
May 18, 2014, 12:29 pm
#15
Join Date: Dec 2003
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OP can try, but I'm pretty sure that US would say that they provide a lounge for their own business class customers (nearest being the Club above A15-16) and to talk to BA about potential OW policy violations by BA employees. If US contracted with BA for access for business class customers because they didn't have their own lounge, then complaining to US might have more leverage, but AA/US operate no less than four lounges at PHL.