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Requests for MileSAAver inventory from RM / QMAX limitations

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Old Apr 28, 2014, 2:43 am
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Requests for MileSAAver inventory from RM / QMAX limitations

As of 8 April 2014, AA was said to no longer permitting telephone agents make requests for award inventory to be released. This used to be an undocumented benefit for EXPs and was a request to Revenue Management via the QMAX system. This was in error.

Originally Posted by JonNYC
slight clarification:
  • Update 1710CT/23MAY QSDLFC

The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are:
  • To complete a party
  • To complete an itinerary
  • Schedule Changes
  • Medical or Death
  • To correct AA error
This includes Z/U/T inventories. See AADAVAIL for guidelines.

The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
This is not related to to the issue of "expanded availability" for EXPs, which is a documented EXP benefit and does still appear to be available.

Updated 16 Jun 2017
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Requests for MileSAAver inventory from RM / QMAX limitations

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Old Apr 28, 2014, 6:15 am
  #91  
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Originally Posted by tylerdurden4543
The concept of "premium dates" in which MileSaaver will never be available (and never was) is a bit deceitful in my mind...
There are not "premium dates" when MileSaaver wouldn't be availble. I guarantee you that you can find MileSaaver awards on any date. On every route? No, of course not. But sorry, if the airline can fill some 1000 mile route for $1000 a ticket on the Sunday after Thanksgiving, it shouldn't be allowing those seats to go for 12.5K miles.
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Old Apr 28, 2014, 6:19 am
  #92  
 
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Originally Posted by sts603
There are not "premium dates" when MileSaaver wouldn't be availble. I guarantee you that you can find MileSaaver awards on any date. On every route? No, of course not. But sorry, if the airline can fill some 1000 mile route for $1000 a ticket on the Sunday after Thanksgiving, it shouldn't be allowing those seats to go for 12.5K miles.
This is counter to what I was told by an EXP agent last week; she said that ORD-MIA (and return) between Dec 19 and Jan 1 fell into "AAdvantage premium dates" where MileSaaver F seats would never be released (she likened it to a blackout but then backtracked from that term). I'm just reporting what I was told...admittedly still seems to be an n of 1.
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Old Apr 28, 2014, 8:12 am
  #93  
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some form of award "shopping" still..

An important correction-- and it explains why we've seen reports that _seem_ counter to the thrust of the topic; Qmax as an automated exception tool is indeed dead.

However, thats not to say shopping for award space is dead, just the process known as Qmax.

Receiving incoming information (not sure how much of it will be sharable) on what is and isn't possible in terms of award seat "shopping" now.
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Old Apr 28, 2014, 9:38 am
  #94  
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Originally Posted by tylerdurden4543
This is counter to what I was told by an EXP agent last week; she said that ORD-MIA (and return) between Dec 19 and Jan 1 fell into "AAdvantage premium dates" where MileSaaver F seats would never be released (she likened it to a blackout but then backtracked from that term). I'm just reporting what I was told...admittedly still seems to be an n of 1.
Maybe on ORD-MIA non-stops. But I just put in, for example, NYC to LAX. Everyday during that period has MileSaaver J/F awards available. And at least on the couple dates I clicked, tons of options.

There have always been routes where no Milesaaver awards would be released on a particular day. That's nothing new.

What the agent may be misinterpreting is the new AAnytime award levels. BUT that is not to say that MileSaaver wouldn't be relased on Level 2 and Level 3 AAnytime dates.
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Old Apr 28, 2014, 10:23 am
  #95  
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Originally Posted by JonNYC
An important correction-- and it explains why we've seen reports that _seem_ counter to the thrust of the topic; Qmax as an automated exception tool is indeed dead.

However, thats not to say shopping for award space is dead, just the process known as Qmax.

Receiving incoming information (not sure how much of it will be sharable) on what is and isn't possible in terms of award seat "shopping" now.
Interesting. I will eagerly be awaiting more info if you can share.
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Old Apr 28, 2014, 10:29 am
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Originally Posted by DWFI
Interesting. I will eagerly be awaiting more info if you can share.
I'm eagerly awaiting more info too.

sukn did indeed report that AAgent "shopping" for upgrade inventory for EXPs was still alive post-qmax, I'm *assuming* this is something beyond that-- either by a lot or a little (or maybe not at all,) but I do get the impression it's something a little more nuanced.
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Old May 6, 2014, 2:05 am
  #97  
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Well, can't really explain it-- and more than willing to "talk about it" -- but, it appears to me that the reports of QMAX's demise were greatly exaggerated.

I'm looking at a full description of QMAX in what I believe to be it's present state and the only real change I see is:
T* InventoryShopping Requests

Shopping requests placed to QMAX for new mileage redemption tickets or voluntary changes to existing tickets booked in T- inventory will no longer be reviewed and will be rejected without consideration; unless it is for resolution purposes such as:
Medical emergency or death
Correcting American Airlines/agent errors
Schedule Changes
There is some other stuff in there making it pretty clear that some members will have better results than other (for sure) with QMAX, but the only outright elimination I se is requests for -T-.

Accordingly, I personally believe the report that QMAX was gone entirely was either incorrect, or, has since been rescinded. My belief at this point is the former.

Very open to correction if any informed person thinks I'm misreading this, but I can't see how presently.
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Old May 6, 2014, 2:11 am
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Am I reading your reading accurately, in that premium award QMAX requests are still allowed? That is, T- inventory is the sAAver economy award only?
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Old May 6, 2014, 2:14 am
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Originally Posted by djibouti
Am I reading your reading accurately, in that premium award QMAX requests are still allowed? That is, T- inventory is the sAAver economy award only?
That's exactly how I'm reading it. I have some feelers out (including to Gary (viewfromthewing)-- who seemed to have the whole thing confirmed by American Airlines, officially) to see if more clarity can be gained.

Also, in the version I see, I see no reference to "to complete party" requests-- but unsure if that might be in a different section or is no longer part of it. But the only real change I see is no more qmax requests for -T-.

Last edited by JonNYC; May 6, 2014 at 7:50 am
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Old May 6, 2014, 7:57 am
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To recount the genisis of this thing:

-this thread was started by a member who was told:
the agent informed me that they had been specifically prohibited from making such requests anymore at the same time that the new stopover rules were put in place, etc etc.
- then a few more members reported having had AAgnets tell them the exact same thing, also in this thread, -and- there had been a previous, identical report in another FT thread.

- then, a member here with a generally good history of getting access to this kind of info reported that they had heard something similar:
http://www.flyertalk.com/forum/22730511-post22.html

- then, Gleff saw those reports on travelingbetter (where I picked up the info from this thread) and an AA spokesman confirmed:
http://boardingarea.com/viewfromthew...th-didnt-tell/

HOWEVER, I believe it was all a mistake. I see entirely new language for QMAX and limiting ONLY and explicitly requests for -T-. It also more clearly outlines that not "all members are created equal" in getting inventory released, that RM has it's own criteria.

I will send to a moderator or two so that maybe we can start removing some of the bad info here.

Sorry for my role in spreading this misinformation!
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Old May 6, 2014, 8:07 am
  #101  
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Must add; ALL this info subject to final confirmation and/or other explanation of why some members here were being told one thing, others another and then this official documentation that seems to agree with none!

So, still a "discussion" here to be had, but I feel pretty comfortable in saying that something is very "off" in terms of:

° what AAgents are telling members

° what AAgents might be telling friends of theirs, etc, in an effort to be helpful

° what AA officially told Gary/viewfromthewing
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Old May 6, 2014, 8:59 am
  #102  
 
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Jon, thanks so much for your efforts and perspicacity on this and other issues!
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Old May 6, 2014, 9:05 am
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Originally Posted by beachfan
Jon, thanks so much for your efforts and perspicacity on this and other issues!
Thanks for the kind words, you're very welcome! I feel bad about my role in perpetuating what I now believe to at ;east *possibly* be a completely (or largely, anyway) erroneous report-- it's been a bit of a clusterpluck, but hoping to get the right info out there now.
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Old May 6, 2014, 9:25 am
  #104  
 
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Originally Posted by JonNYC
Thanks for the kind words, you're very welcome! I feel bad about my role in perpetuating what I now believe to at ;east *possibly* be a completely (or largely, anyway) erroneous report-- it's been a bit of a clusterpluck, but hoping to get the right info out there now.
I wouldn't dwell on it too much, it was easy to think the worst given this bubbled up around the April 8th situation and that there was a lot of confirmation of the rumor going on - i.e. not your garden variety rumor.

I have never been in a position of wanting to request something like this with AA until now, and now that I could use this I must say AAgents I have talked to have been very discouraging, not even wanting to address this, so I think there is at least a trend towards moving away from this except in very specific cases, which I apparently don't fit.

It's also possible that, given what happened post April 8th, AA may have decided to back down somewhat at least for very HVFs. Guess I need more J/F purchases than I normally have
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Old May 6, 2014, 9:37 am
  #105  
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Originally Posted by MarkedMan
...I must say AAgents I have talked to have been very discouraging, not even wanting to address this, so I think there is at least a trend towards moving away from this except in very specific cases, which I apparently don't fit.

It's also possible that, given what happened post April 8th, AA may have decided to back down somewhat at least for very HVFs. Guess I need more J/F purchases than I normally have
all this would make perfect sense (business-wise, etc)-- thing is, though, I can't see that emphasis is the document-- at least in the section I have access to, all I see is:

Also, if a customer is an Elite member and/or fulfills other profitability criteria, he or she receives greater availability in QMAX.
And while I have zero doubt that certain customers will meet with (far) greater success in such a request (new system or old), I do NOT see instruction to AAgents to discourage elite members from asking (except for -T-, needless to say.) And, personally, it makes me wonder if some of these agents are doing so out of a lack of desire or interest and/or making their own decisions as to if qmax is "likely to approve" in particular, given cases. PURE speculation on that last sentence, needless to say.

Last edited by JonNYC; May 6, 2014 at 9:46 am
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