Last edit by: JDiver
Requests for MileSAAver inventory from RM / QMAX limitations
As of 8 April 2014, AA was said to no longer permitting telephone agents make requests for award inventory to be released. This used to be an undocumented benefit for EXPs and was a request to Revenue Management via the QMAX system. This was in error.
slight clarification:
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are: This includes Z/U/T inventories. See AADAVAIL for guidelines.
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
- Update 1710CT/23MAY QSDLFC
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are:
- To complete a party
- To complete an itinerary
- Schedule Changes
- Medical or Death
- To correct AA error
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
Updated 16 Jun 2017
Requests for MileSAAver inventory from RM / QMAX limitations
#91
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
There are not "premium dates" when MileSaaver wouldn't be availble. I guarantee you that you can find MileSaaver awards on any date. On every route? No, of course not. But sorry, if the airline can fill some 1000 mile route for $1000 a ticket on the Sunday after Thanksgiving, it shouldn't be allowing those seats to go for 12.5K miles.
#92
Join Date: Aug 2008
Location: HND
Programs: AA EXP, UA 1K
Posts: 1,230
There are not "premium dates" when MileSaaver wouldn't be availble. I guarantee you that you can find MileSaaver awards on any date. On every route? No, of course not. But sorry, if the airline can fill some 1000 mile route for $1000 a ticket on the Sunday after Thanksgiving, it shouldn't be allowing those seats to go for 12.5K miles.
#93
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
some form of award "shopping" still..
An important correction-- and it explains why we've seen reports that _seem_ counter to the thrust of the topic; Qmax as an automated exception tool is indeed dead.
However, thats not to say shopping for award space is dead, just the process known as Qmax.
Receiving incoming information (not sure how much of it will be sharable) on what is and isn't possible in terms of award seat "shopping" now.
However, thats not to say shopping for award space is dead, just the process known as Qmax.
Receiving incoming information (not sure how much of it will be sharable) on what is and isn't possible in terms of award seat "shopping" now.
#94
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
This is counter to what I was told by an EXP agent last week; she said that ORD-MIA (and return) between Dec 19 and Jan 1 fell into "AAdvantage premium dates" where MileSaaver F seats would never be released (she likened it to a blackout but then backtracked from that term). I'm just reporting what I was told...admittedly still seems to be an n of 1.
There have always been routes where no Milesaaver awards would be released on a particular day. That's nothing new.
What the agent may be misinterpreting is the new AAnytime award levels. BUT that is not to say that MileSaaver wouldn't be relased on Level 2 and Level 3 AAnytime dates.
#95
Original Poster
Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 3,951
An important correction-- and it explains why we've seen reports that _seem_ counter to the thrust of the topic; Qmax as an automated exception tool is indeed dead.
However, thats not to say shopping for award space is dead, just the process known as Qmax.
Receiving incoming information (not sure how much of it will be sharable) on what is and isn't possible in terms of award seat "shopping" now.
However, thats not to say shopping for award space is dead, just the process known as Qmax.
Receiving incoming information (not sure how much of it will be sharable) on what is and isn't possible in terms of award seat "shopping" now.
#96
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
I'm eagerly awaiting more info too.
sukn did indeed report that AAgent "shopping" for upgrade inventory for EXPs was still alive post-qmax, I'm *assuming* this is something beyond that-- either by a lot or a little (or maybe not at all,) but I do get the impression it's something a little more nuanced.
sukn did indeed report that AAgent "shopping" for upgrade inventory for EXPs was still alive post-qmax, I'm *assuming* this is something beyond that-- either by a lot or a little (or maybe not at all,) but I do get the impression it's something a little more nuanced.
#97
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Well, can't really explain it-- and more than willing to "talk about it" -- but, it appears to me that the reports of QMAX's demise were greatly exaggerated.
I'm looking at a full description of QMAX in what I believe to be it's present state and the only real change I see is:
There is some other stuff in there making it pretty clear that some members will have better results than other (for sure) with QMAX, but the only outright elimination I se is requests for -T-.
Accordingly, I personally believe the report that QMAX was gone entirely was either incorrect, or, has since been rescinded. My belief at this point is the former.
Very open to correction if any informed person thinks I'm misreading this, but I can't see how presently.
I'm looking at a full description of QMAX in what I believe to be it's present state and the only real change I see is:
T* InventoryShopping Requests
Shopping requests placed to QMAX for new mileage redemption tickets or voluntary changes to existing tickets booked in T- inventory will no longer be reviewed and will be rejected without consideration; unless it is for resolution purposes such as:
Medical emergency or death
Correcting American Airlines/agent errors
Schedule Changes
Shopping requests placed to QMAX for new mileage redemption tickets or voluntary changes to existing tickets booked in T- inventory will no longer be reviewed and will be rejected without consideration; unless it is for resolution purposes such as:
Medical emergency or death
Correcting American Airlines/agent errors
Schedule Changes
Accordingly, I personally believe the report that QMAX was gone entirely was either incorrect, or, has since been rescinded. My belief at this point is the former.
Very open to correction if any informed person thinks I'm misreading this, but I can't see how presently.
#99
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Also, in the version I see, I see no reference to "to complete party" requests-- but unsure if that might be in a different section or is no longer part of it. But the only real change I see is no more qmax requests for -T-.
Last edited by JonNYC; May 6, 2014 at 7:50 am
#100
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
To recount the genisis of this thing:
-this thread was started by a member who was told:
- then a few more members reported having had AAgnets tell them the exact same thing, also in this thread, -and- there had been a previous, identical report in another FT thread.
- then, a member here with a generally good history of getting access to this kind of info reported that they had heard something similar:
http://www.flyertalk.com/forum/22730511-post22.html
- then, Gleff saw those reports on travelingbetter (where I picked up the info from this thread) and an AA spokesman confirmed:
http://boardingarea.com/viewfromthew...th-didnt-tell/
HOWEVER, I believe it was all a mistake. I see entirely new language for QMAX and limiting ONLY and explicitly requests for -T-. It also more clearly outlines that not "all members are created equal" in getting inventory released, that RM has it's own criteria.
I will send to a moderator or two so that maybe we can start removing some of the bad info here.
Sorry for my role in spreading this misinformation!
-this thread was started by a member who was told:
the agent informed me that they had been specifically prohibited from making such requests anymore at the same time that the new stopover rules were put in place, etc etc.
- then, a member here with a generally good history of getting access to this kind of info reported that they had heard something similar:
http://www.flyertalk.com/forum/22730511-post22.html
- then, Gleff saw those reports on travelingbetter (where I picked up the info from this thread) and an AA spokesman confirmed:
http://boardingarea.com/viewfromthew...th-didnt-tell/
HOWEVER, I believe it was all a mistake. I see entirely new language for QMAX and limiting ONLY and explicitly requests for -T-. It also more clearly outlines that not "all members are created equal" in getting inventory released, that RM has it's own criteria.
I will send to a moderator or two so that maybe we can start removing some of the bad info here.
Sorry for my role in spreading this misinformation!
#101
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Must add; ALL this info subject to final confirmation and/or other explanation of why some members here were being told one thing, others another and then this official documentation that seems to agree with none!
So, still a "discussion" here to be had, but I feel pretty comfortable in saying that something is very "off" in terms of:
° what AAgents are telling members
° what AAgents might be telling friends of theirs, etc, in an effort to be helpful
° what AA officially told Gary/viewfromthewing
So, still a "discussion" here to be had, but I feel pretty comfortable in saying that something is very "off" in terms of:
° what AAgents are telling members
° what AAgents might be telling friends of theirs, etc, in an effort to be helpful
° what AA officially told Gary/viewfromthewing
#103
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Thanks for the kind words, you're very welcome! I feel bad about my role in perpetuating what I now believe to at ;east *possibly* be a completely (or largely, anyway) erroneous report-- it's been a bit of a clusterpluck, but hoping to get the right info out there now.
#104
Join Date: Oct 2009
Location: SFO, LON
Programs: BA GGL/CCR, Bonvoy Tit, Hilton Dia etc etc
Posts: 2,354
I have never been in a position of wanting to request something like this with AA until now, and now that I could use this I must say AAgents I have talked to have been very discouraging, not even wanting to address this, so I think there is at least a trend towards moving away from this except in very specific cases, which I apparently don't fit.
It's also possible that, given what happened post April 8th, AA may have decided to back down somewhat at least for very HVFs. Guess I need more J/F purchases than I normally have
#105
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
...I must say AAgents I have talked to have been very discouraging, not even wanting to address this, so I think there is at least a trend towards moving away from this except in very specific cases, which I apparently don't fit.
It's also possible that, given what happened post April 8th, AA may have decided to back down somewhat at least for very HVFs. Guess I need more J/F purchases than I normally have
It's also possible that, given what happened post April 8th, AA may have decided to back down somewhat at least for very HVFs. Guess I need more J/F purchases than I normally have
Also, if a customer is an Elite member and/or fulfills other profitability criteria, he or she receives greater availability in QMAX.
Last edited by JonNYC; May 6, 2014 at 9:46 am