Apr 28, 2014, 2:43 am
Last edit by: JDiver
Requests for MileSAAver inventory from RM / QMAX limitations
As of 8 April 2014, AA was said to no longer permitting telephone agents make requests for award inventory to be released. This used to be an undocumented benefit for EXPs and was a request to Revenue Management via the QMAX system. This was in error.
slight clarification:
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are: This includes Z/U/T inventories. See AADAVAIL for guidelines.
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
- Update 1710CT/23MAY QSDLFC
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are:
- To complete a party
- To complete an itinerary
- Schedule Changes
- Medical or Death
- To correct AA error
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
Updated 16 Jun 2017
Requests for MileSAAver inventory from RM / QMAX limitations
Dec 12, 2015, 11:30 pm
#181
Join Date: Oct 2012
Posts: 75
Dec 13, 2015, 7:59 am
#182
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
More likely just a couple of days before.
Dec 16, 2015, 10:38 pm
#183
Join Date: Feb 2012
Programs: DL GM, AA PLAT, Hilton Gold, AMEX Plat
Posts: 256
Just booked an award and had to request a domestic segment be opened in Y for an intl F award (i.e. completing an itinerary).
Agent called up ticketing and they released it no problem. Nothing mentioned about requesting a seat or QMAX...might just be worth asking the agent to call RM or ticketing and request it verbally.
Ticketed itinerary is: domestic F-domestic Y (voluntary downgrade)-intl F-intl J
Agent called up ticketing and they released it no problem. Nothing mentioned about requesting a seat or QMAX...might just be worth asking the agent to call RM or ticketing and request it verbally.
Ticketed itinerary is: domestic F-domestic Y (voluntary downgrade)-intl F-intl J
Dec 16, 2015, 10:47 pm
#184
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Just booked an award and had to request a domestic segment be opened in Y for an intl F award (i.e. completing an itinerary).
Agent called up ticketing and they released it no problem. Nothing mentioned about requesting a seat or QMAX...might just be worth asking the agent to call RM or ticketing and request it verbally.
Ticketed itinerary is: domestic F-domestic Y (voluntary downgrade)-intl F-intl J
Agent called up ticketing and they released it no problem. Nothing mentioned about requesting a seat or QMAX...might just be worth asking the agent to call RM or ticketing and request it verbally.
Ticketed itinerary is: domestic F-domestic Y (voluntary downgrade)-intl F-intl J
Jan 29, 2016, 9:03 pm
#185
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,334
Hello everyone,
I just want to report that still possible, I called AA EXP to request a domestic segment to be opened in F, I had on hold an USA-ASIA2 award in F/J (on JAL), an AAngel put me on hold in order to work on it and after a few minutes, he was able to complete my itinerary
^.
I didn't have to mention QMAX at all, the missing segment (MIA-JFK) was for a high season, just a few days before Christmas
.
I just want to report that still possible, I called AA EXP to request a domestic segment to be opened in F, I had on hold an USA-ASIA2 award in F/J (on JAL), an AAngel put me on hold in order to work on it and after a few minutes, he was able to complete my itinerary
^.I didn't have to mention QMAX at all, the missing segment (MIA-JFK) was for a high season, just a few days before Christmas
.
Jan 30, 2016, 8:50 pm
#186
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
I made a booking for EZE-MIA-LAX on business saver award.
EZE-MIA was booked in business, MIA-LAX in coach.
I asked people on forum for advice whether to use more miles for first class, as those planes don't have new business class seats. I followed the advice and requested AA to change tickets to First Saver awards. Again, only the first segment was changed EZE to MIA.
I called and spoke to supervisor who refused to make an internal request for space release on domestic segment. He claimed it is against their policy. It is allowed only if there is a problem.
Two days ago another supervisor told me that she made a request and it came back negative and in addition she requested for a person review, which supposedly came back negative next day.
Now I don't understand whether the first supervisor did me a favor, or 2nd supervisor is providing wrong information. (((
EZE-MIA was booked in business, MIA-LAX in coach.
I asked people on forum for advice whether to use more miles for first class, as those planes don't have new business class seats. I followed the advice and requested AA to change tickets to First Saver awards. Again, only the first segment was changed EZE to MIA.
I called and spoke to supervisor who refused to make an internal request for space release on domestic segment. He claimed it is against their policy. It is allowed only if there is a problem.
Two days ago another supervisor told me that she made a request and it came back negative and in addition she requested for a person review, which supposedly came back negative next day.
Now I don't understand whether the first supervisor did me a favor, or 2nd supervisor is providing wrong information. (((
Jan 31, 2016, 9:01 pm
#188
Join Date: Aug 2015
Location: Houston, TX/Australia
Programs: AA EXP/Exec Citi, NZ* G, Nat EE, Avis PP, HH Gold
Posts: 649
I made a booking for EZE-MIA-LAX on business saver award.
EZE-MIA was booked in business, MIA-LAX in coach.
I asked people on forum for advice whether to use more miles for first class, as those planes don't have new business class seats. I followed the advice and requested AA to change tickets to First Saver awards. Again, only the first segment was changed EZE to MIA.
I called and spoke to supervisor who refused to make an internal request for space release on domestic segment. He claimed it is against their policy. It is allowed only if there is a problem.
Two days ago another supervisor told me that she made a request and it came back negative and in addition she requested for a person review, which supposedly came back negative next day.
Now I don't understand whether the first supervisor did me a favor, or 2nd supervisor is providing wrong information. (((
EZE-MIA was booked in business, MIA-LAX in coach.
I asked people on forum for advice whether to use more miles for first class, as those planes don't have new business class seats. I followed the advice and requested AA to change tickets to First Saver awards. Again, only the first segment was changed EZE to MIA.
I called and spoke to supervisor who refused to make an internal request for space release on domestic segment. He claimed it is against their policy. It is allowed only if there is a problem.
Two days ago another supervisor told me that she made a request and it came back negative and in addition she requested for a person review, which supposedly came back negative next day.
Now I don't understand whether the first supervisor did me a favor, or 2nd supervisor is providing wrong information. (((
Feb 1, 2016, 12:51 pm
#189
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
Was the request for F on the EZE-MIA segment, or were you able to change that one and so you were requesting that MIA-LAX F be opened up for you? Because requesting that EZE-MIA F be opened up is a completely different thing from asking that MIA-LAX F be opened up to complete your already confirmed EZE-MIA itinerary.
Feb 5, 2016, 5:45 pm
#190
Join Date: Dec 2004
Posts: 7,903
Hello everyone,
I just want to report that still possible, I called AA EXP to request a domestic segment to be opened in F, I had on hold an USA-ASIA2 award in F/J (on JAL), an AAngel put me on hold in order to work on it and after a few minutes, he was able to complete my itinerary ^.
I didn't have to mention QMAX at all, the missing segment (MIA-JFK) was for a high season, just a few days before Christmas.
I just want to report that still possible, I called AA EXP to request a domestic segment to be opened in F, I had on hold an USA-ASIA2 award in F/J (on JAL), an AAngel put me on hold in order to work on it and after a few minutes, he was able to complete my itinerary
^.I didn't have to mention QMAX at all, the missing segment (MIA-JFK) was for a high season, just a few days before Christmas
.
Feb 5, 2016, 8:23 pm
#191
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
I am holding JFK-SFO first class on 12/30 and LAX-HKG on CX on 1/1. They won't open up a segment in Y on 12/31 to get from SFO to LAX. They told the agent not to call back, to sell what she sees.
She said they could see the itinerary (I asked her to mention "complete an itinerary"). She didn't have any idea about an automated system or QMAX.
I'll try again in a couple of days.
She said they could see the itinerary (I asked her to mention "complete an itinerary"). She didn't have any idea about an automated system or QMAX.
I'll try again in a couple of days.
Feb 17, 2016, 9:11 pm
#192
Join Date: Aug 2004
Programs: AA, BA, Delta, SPG, Hilton
Posts: 718
Called again today about opening inventory for domestic segment in F to "complete itinerary". This time agent contacted help desk but stated that since there was 1 request already made on Feb 1 and it was denied, it can't be done anymore. I have to monitor what is available online.
Could it be true? One request and that's it?
Could it be true? One request and that's it?
Feb 17, 2016, 9:55 pm
#193
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
Called again today about opening inventory for domestic segment in F to "complete itinerary". This time agent contacted help desk but stated that since there was 1 request already made on Feb 1 and it was denied, it can't be done anymore. I have to monitor what is available online.
Could it be true? One request and that's it?
Could it be true? One request and that's it?
Feb 19, 2016, 7:20 am
#194
Join Date: Jan 2000
Programs: Free agent
Posts: 1,296
Adding a data point. Called today to attempt to open DFW-YYZ to complete an international J itinerary. Was put on hold, when she returned she said they refused to open due to their being another option, albeit one that required a 12 hour layover.
Feb 19, 2016, 7:48 am
#195
Join Date: Dec 2004
Posts: 7,903
That's the same as my case-- a 12 hour layover was considered another option. My rep wouldn't even bother making the request for me saying there have to be absolutely no other options.