Last edit by: JDiver
WIKI POST: Using US Dividend Miles for oneworld Award Flights
As further details become available, please fill in this wikipost.
As further details become available, please fill in this wikipost.
N.B. Booking opportunities for new Dividend Miles awards of all kinds ended 11:59 PM Wednesday, 25 March 2015. Please continue using this thread for trips booked or in progress through 24 March 2016.
Changes on USDM oneworld award tickets
This is the only official statement about changing issued USDM award tickets:
If I need to make changes to a Dividend Miles award reservation, which programs rules will apply?
Minor changes such as date/time can be made provided seats are available without requiring a new award to be claimed. More substantive changes such as changes to stopovers or origin/destination may result in the need to reinstate the previously claimed Dividend Miles award, then claiming a new AAdvantage award under the existing AAdvantage program rules.
The old membership rules do 'generally' still appy to USDM tickets.
For awards ticketed / reticketed on 001- ticket stock, go to the AA Refunds site with your ticket number at hand (unsure if it works with 037- stock at this time)to:
- Print a receipt with ticket number (instead of Request a refund)
- See total fees, taxes, etc. attached to your ticket
- See applicable detailed fare rules
- Request a refund (may not be useful for awards)
- Some were able to change their ticket without beeing charged the USD 150.- changing fee.
- No chance to change a ticket after the first flight segment has been flown.
- ...
Old stuff
oneworld member airlines - airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines (Sibir), SriLankan Airlines, TAM Airlines, US Airways and their affiliates.
Award Chart for oneworld awards using US Dividend Miles:
http://shopping.usairways.com/en-US/...wardtravel.pdf
You can use the American Airlines, British Airways, JAL, or Qantas sites to search for oneworld award inventory. AA and QF also allows you to search for award inventory using a handy 30 day calendar view. However, availability on the calendar is dependent on site coverage (e.g. QF does not include JL or MH, AA does not include CX and others). Also, the calendar view may not be completely accurate on all partners, so use it as a guide but do not rely on it fully.
One of the easiest ways to search for oneworld availability is through the use of an outside tool such as Award Nexus, ExpertFlyer, KVS Tool, or The Wandering Aramean oneworld Search.
Award Nexus has a free community membership for flyertalk members, and award email alert with premium membership. ExpertFlyer has email alerts and direct GDS access to select oneworld award inventories, such as AA, QF, and US. ExpertFlyer can also search J class certificate upgrade inventory. With KVS Tool, you can search QF, BA, JL and CX's search engines, in addition to other alliances, on your PC (Mac / Linux with CrossOver). You can also set up an alert via The Wandering Aramean oneworld Search. This tool will automatically search on QF for your alert once per day with a free account and four times per day with a paid account.
N.B. With all of the above tools, it is best to search one segment at a time. Most oneworld search engines have difficulty marrying segments.
For route searching with itinerary information, use the interactive oneworld map and timetable.
For searching Intra-North America availability, the best tool is AA.com. Unlike the other oneworld engines, AA is pretty good at marrying segments, so you can search origin to destination.
Regarding availability, the strategy that has been most effective for people looking to book award travel on oneworld is to start searching right at 330 days prior to departure. This is generally when availability is at its best. After that, availability tends to be sporadic until starting 8 weeks prior to departure where some airlines open up availability, and will vary all the way up until the day of departure.
If you're having trouble finding availability, it may be best to look at alternate airports (JL, for example, serves SAN, YVR, and BOS, in addition to the larger markets of SFO, LAX, YYZ, ORD, and JFK).
(N.B. Although US was not adding fuel surcharges to awards, there are reports that they have started doing this for awards containing BA flights.) With the exception of BA & IB, no oneworld carriers require you to pay a fuel surcharge for awards. With BA, be aware that you may have to pay both a fuel surcharge as well as the UK Air Passenger Duty departure tax for intercontinental J and F flights out of UK. These fees vary with class of service and length of flight and are determined by BA; the Air Passenger Duty (see specific thread) is due for all UK departures not under 24 hour connecting flights. APD applies to coach tickets, too, but at a reduced rate. The fuel /YQ surcharge with IB is generally considered minimal.
Known Problems / Workaround:
- Dep 00:00AM : Some agents have difficulty finding flights leaving between midnight and 2 AM. This is because the US systems show it leaving the day before. If the agent cannot find it, please ask to look at the day before. > source <
- LA : Flights put on hold will be cancelled after 24h. Workaround: Issue the ticket immediately. > source <
- JL : US Rep cannot find available seats. Workaround: "Always have to remind Rep to open JL reservations on a new screen". > source <
- MH : US Rep cannot find awards in First Class. Workaround: First class needs to be booked in P-cl instead of Z-cl (as on most other OW carriers). > source < booking classes: > KVS <
- All : If you are booking outbound flights at the US Air 335 day window US Air will often allow you to put your reservation on a longer than 3 day hold to capture the return seats once they open up at T+335. There is a report of this for 30 days here, and FT user beofotch was successful in getting a 13 day hold here. Workaround: Huaca until you get an agent who is competent enough to do this. It may help to act naive and ask for your return flight on your preferred date even if it is after T+335 days. Once they get an error from the computer may be a good time to bring it up.
- ...
Fixed Problems:
- CX : US Rep cannot find seats on flight CX 645 HKG-DOH. Workaround: none so far, search for different routing/carrier (CMB/DXB/...?)... > source < > fixed <
> fixed < - CX : US Rep cannot find seats on flight CX 640 DOH-HKG. They admit, the flight exists, but are unable to book <source>. Workaround: none so far, search for different routing/carrier
> fixed < - BA/Comair : US rep could not see / or unable to book intra-South Africa flights in BA flight number operated by Comair despite AA treats Comair a full fledged oneworld member under BA, in the same context as KA under CX. Only one reported success booking - poster reported agent had trouble at first but on consulting a supervisor was told "where to look"; the agent did not give any further information. Most everyone else reported unable to book Comair flights.
> fixed < - IB : Flights will be cancelled after ticket issued. Workaround: None yet... > source <
> fixed <
LUS: USDM oneworld Award Bookings - (Closed to new bookings) [Master FAQ and Help]
#2251
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
How do you get USAir agents to see MH F space (P class?)
2 agents now keep insisting they dont see anything
2 agents now keep insisting they dont see anything
#2253
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
All booked for next summer
SJU MIA AA J
MIA CDG AA J
CDG KUL MH F
stopover
KUL HKG CX J
HKG HND CX F
destination
HND DOH QR J
DOH DXB QR F
DXB LHR QF F
LHR ORD AA F
ORD SJU AA J
120,000 miles + $185 + $50
Could not justify paying $500 more for BA F each way.
#2254
Join Date: Feb 2013
Location: FLL
Programs: US CP, AA Plat, DL Silver, EY Gold, Kimpton IC, SPG Plat
Posts: 409
Nice booking rankourabu! Maybe I'll have good luck too with my australia adventure..
#2255
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,341
#2256
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
They did want 160k for MIA origin, so it was either move stopover to HKG or start from Caribbean/Mexico.
#2257
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
never mind! Found a great agent who was able to see it in a different window
All booked for next summer
SJU MIA AA J
MIA CDG AA J
CDG KUL MH F
stopover
KUL HKG CX J
HKG HND CX F
destination
HND DOH QR J
DOH DXB QR F
DXB LHR QF F
LHR ORD AA F
ORD SJU AA J
120,000 miles + $185 + $50
Could not justify paying $500 more for BA F each way.
All booked for next summer
SJU MIA AA J
MIA CDG AA J
CDG KUL MH F
stopover
KUL HKG CX J
HKG HND CX F
destination
HND DOH QR J
DOH DXB QR F
DXB LHR QF F
LHR ORD AA F
ORD SJU AA J
120,000 miles + $185 + $50
Could not justify paying $500 more for BA F each way.
#2258
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
Longest I guess will be MIA-CDG-KUL in one go, as well as HND-DOH-DXB-LHR-ORD - but that has 23 hours in DXB built in to break it up.
Its a 5 week trip in all I've got lots of free time
#2259
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,200
Do you mean you got a stop in MIA after the SJU segment too?
#2260
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
No, just a day. It's a 8pm-7pm layover.
The only other option was a 5:45am departure from SJU.
I found oneworld award space much much harder to find than Star ever is.
For the entire summer for example there was ONE AA F seat on nonstop LHR EWR. That is simply ridiculous. And forget finding Envoy space. No JAL either, and even QR is blocked out most of summer around the gulf.
Lots of pricey BA space though.
The only other option was a 5:45am departure from SJU.
I found oneworld award space much much harder to find than Star ever is.
For the entire summer for example there was ONE AA F seat on nonstop LHR EWR. That is simply ridiculous. And forget finding Envoy space. No JAL either, and even QR is blocked out most of summer around the gulf.
Lots of pricey BA space though.
#2261
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,803
Downgrade on CX award with US Miles. Options?
I have used my US Airways miles to give my parents award tickets from Europe to Tokyo flying on Cathay in first.
Unfortunately, on their Hong Kong-London segment, Cathay has removed first class. So they have been downgraded to business. There are paid seats available on other flights with F, but no award seats, and of course I would need two of them.
I will try to see if I can get it fixed, but wondering if anyone here has previous experience as to how to handle such a situation with US? I know CX is a newcomer as far as award partner with US, but I presume that their attitude would be similar to how they may have dealt with such an issue if NH had downgraded some flights.
Should I call US only? Should I call Cathay to see if they can work with US to release inventory?
I have no status with US but am Exec Plat on AA. Not sure if that would help me in any way.
Unfortunately, on their Hong Kong-London segment, Cathay has removed first class. So they have been downgraded to business. There are paid seats available on other flights with F, but no award seats, and of course I would need two of them.
I will try to see if I can get it fixed, but wondering if anyone here has previous experience as to how to handle such a situation with US? I know CX is a newcomer as far as award partner with US, but I presume that their attitude would be similar to how they may have dealt with such an issue if NH had downgraded some flights.
Should I call US only? Should I call Cathay to see if they can work with US to release inventory?
I have no status with US but am Exec Plat on AA. Not sure if that would help me in any way.
#2262
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 636
First off, call the Executive Platinum desk and ask that they connect you to a US Airways Chairmans Preferred agent. You have that access with your EP status.
They may be able to contact CX to see if they would open up seats in F on another flight. Should CX not release F seats, do keep in mind that since the rest of your trip is in F, it will still be treated as a F ticket, so no miles back or compensation would be offered.
Also, you could possibly try calling CX directly. Can't hurt.
They may be able to contact CX to see if they would open up seats in F on another flight. Should CX not release F seats, do keep in mind that since the rest of your trip is in F, it will still be treated as a F ticket, so no miles back or compensation would be offered.
Also, you could possibly try calling CX directly. Can't hurt.
#2263
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,620
Downgrade on CX award with US Miles. Options?
My situation was a little different. Had 2 F awards on same flight. CX removed flight from schedule 4 months advance. They rebooked F on another flight that day. No intervention was required on my part.
#2264
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,803
On the other hand, given that normally US does not allow to change an award after first flight, if CX were to release seats once they have started flying and given the situation, do you think US would be willing to do change in this case?