Sep 5, 2015, 3:40 pm
Last edit by: JDiver
"I'm missing miles from _____." "How long does it take for my miles from ____ to post?" Etc.
Note: AA IT often carries out batch processes on the weekends. This could mean: Some partner miles might take longer than it would for AA flights. It is always advised to try to assure your AA Frequent Flyer Number is on your boarding passes, and we always advise retaining your boarding passes (or take screen shots of e-boarding passes) until your instruments have all posted.
If you flew on a partner airline, be sure of your earning rates; see here to verify if you were eligible to earn miles, and to see if they were Elite Qualifying or merely Redeemable miles. Also see: this link to the missing miles claim form.
See the AAdvantage FAQs:
FAQ
Q. What do I do if a flight hasn’t posted?
If it has been longer than two days, you can fill out the missing miles form online here. (Requires your AA FFN and ticket number.) Partner airlines may require a longer wait time.
But, some airlines have known issues with certain eligible fares posting. See
AY / Finnair “ineligible” flights for AAdvantage mileage accrual glitch
and
Earning AA AAdvantage Miles on CX / Cathay (including Upgrade Issues)
Q. What can I do for non-flight partner miles that haven’t posted?
See this AA guide with links here.
Alternatively, contact AAdvantage Customer Service
Within the U.S. and Canada:800-882-8880 or your elite reservation number, Monday – Friday 8 a.m. – 7 p.m. (CT)
Outside the U.S. and Canada see here.
Note: AA IT often carries out batch processes on the weekends. This could mean:
- You might find your account miles, etc. with zero totals for a few hours over the weekend.
- Partner miles earned near the weekend might not post until the following weekend
If you flew on a partner airline, be sure of your earning rates; see here to verify if you were eligible to earn miles, and to see if they were Elite Qualifying or merely Redeemable miles. Also see: this link to the missing miles claim form.
Dear JDiver,
Thanks for visiting AA.com. This email confirms that your AAdvantage(R) mileage credit request for your itinerary has been received as follows:
Passenger(s) :
Ticket Number : 001-1234567890
We will verify your flight information and post the eligible miles to your account. If you check your account balance via AA.com®, please allow up to 10 days for AA flights and 30 days for partner airline flights to appear in your account.
If you have any immediate concerns regarding your account, please contact AAdvantage Customer Service.
You can now access your travel information wherever you are with the new mobile version of AA.com.
AA.com
American Airlines
Thanks for visiting AA.com. This email confirms that your AAdvantage(R) mileage credit request for your itinerary has been received as follows:
Passenger(s) :
Ticket Number : 001-1234567890
Code:
Airline Flight Date Flight Origin Destination Cabin American Airlines 2015-08-08 1234 AAA BB First
If you have any immediate concerns regarding your account, please contact AAdvantage Customer Service.
You can now access your travel information wherever you are with the new mobile version of AA.com.
AA.com
American Airlines
See the AAdvantage FAQs:
3. Earning Miles
Q: How do I receive mileage credit?
A: Remember to include your AAdvantage number when you book or shop with AAdvantage partners. You should keep your receipts and boarding passes until you see the credit on aa.com/myaccount. If credit does not appear, you can request missing flight miles. For non-airline missing miles, visit our missing mileage credit page for a list of partner contacts.
Q: Can I earn miles for someone else's activity or earn credit in more than one loyalty program?
A: Only the person who flies, stays or rents earns miles. For example, even if you paid for your son's ticket, your son would earn the miles. And you can only earn credit in one loyalty program at a time.
Q: How do I receive mileage credit?
A: Remember to include your AAdvantage number when you book or shop with AAdvantage partners. You should keep your receipts and boarding passes until you see the credit on aa.com/myaccount. If credit does not appear, you can request missing flight miles. For non-airline missing miles, visit our missing mileage credit page for a list of partner contacts.
Q: Can I earn miles for someone else's activity or earn credit in more than one loyalty program?
A: Only the person who flies, stays or rents earns miles. For example, even if you paid for your son's ticket, your son would earn the miles. And you can only earn credit in one loyalty program at a time.
Q. What do I do if a flight hasn’t posted?
If it has been longer than two days, you can fill out the missing miles form online here. (Requires your AA FFN and ticket number.) Partner airlines may require a longer wait time.
But, some airlines have known issues with certain eligible fares posting. See
AY / Finnair “ineligible” flights for AAdvantage mileage accrual glitch
and
Earning AA AAdvantage Miles on CX / Cathay (including Upgrade Issues)
Q. What can I do for non-flight partner miles that haven’t posted?
See this AA guide with links here.
Alternatively, contact AAdvantage Customer Service
Within the U.S. and Canada:800-882-8880 or your elite reservation number, Monday – Friday 8 a.m. – 7 p.m. (CT)
Outside the U.S. and Canada see here.
Missing miles: how long to post, what to do etc. (master thread)
Oct 9, 2014, 12:20 pm
#31
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
Has anyone tried using a ba.com account that's not tied to a BA frequent flyer number? I've never had an issue with incorrect posting because I don't have a BA frequent flyer account... Just a ba.com account. They have two options when creating an account as to whether or not you want to join their FF program.
Oct 10, 2014, 5:59 am
#33
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
Oct 10, 2014, 3:47 pm
#34
Join Date: Sep 2014
Location: San Diego, CA USA
Programs: AA PLAT
Posts: 103
Oct 10, 2014, 8:47 pm
#35
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,791
I've done 2 AS flights this year. First was in paid F, SJC-HNL roundtrip, on AS stock and an AS flight number---designating my miles to my AAdvantage number. Got the credit, with full F elite and bonus miles, within 6 days. That was last March
Second flight, last month, I did another AS flight, SJC-SEA round trip, designating the miles to my Delta Skymiles account. Posted within 6 days.
Hope this helps.
Second flight, last month, I did another AS flight, SJC-SEA round trip, designating the miles to my Delta Skymiles account. Posted within 6 days.
Hope this helps.
Oct 11, 2014, 2:42 am
#36
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I read that Alaska can take up to 30 days after the flight to report miles to American (when you opt to receive Aadvantage miles).....but does it really take that long? Reason: my next trip on Alaska will flip me into AA-PLAT and I fly just a week later on AA....it would be nice to receive the perks (double miles, better upgrade opps etc) on my next AA trip....and that won't happen if Alaska really takes super long to report. Thanks in advance....
Oct 11, 2014, 6:52 pm
#37
Join Date: Sep 2014
Location: San Diego, CA USA
Programs: AA PLAT
Posts: 103
Thanks for all of you that actually helped me answer my question.
It seems like the range is 3-4 days to 2 weeks.
While I'm sure I'm not the first person to ask this question I did actually do a search using keywords for Alaska and Aadvantage etc etc and didn't find what I was looking for. I hope I didn't waste anyone's time by creating this thread but miles posting seems to be an ever changing (and hopefully improving) process and what's happening lately is the only thing that matters.
It seems like the range is 3-4 days to 2 weeks.
While I'm sure I'm not the first person to ask this question I did actually do a search using keywords for Alaska and Aadvantage etc etc and didn't find what I was looking for. I hope I didn't waste anyone's time by creating this thread but miles posting seems to be an ever changing (and hopefully improving) process and what's happening lately is the only thing that matters.
Oct 11, 2014, 10:09 pm
#38
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Thanks for all of you that actually helped me answer my question.
It seems like the range is 3-4 days to 2 weeks.
While I'm sure I'm not the first person to ask this question I did actually do a search using keywords for Alaska and Aadvantage etc etc and didn't find what I was looking for. I hope I didn't waste anyone's time by creating this thread but miles posting seems to be an ever changing (and hopefully improving) process and what's happening lately is the only thing that matters.
It seems like the range is 3-4 days to 2 weeks.
While I'm sure I'm not the first person to ask this question I did actually do a search using keywords for Alaska and Aadvantage etc etc and didn't find what I was looking for. I hope I didn't waste anyone's time by creating this thread but miles posting seems to be an ever changing (and hopefully improving) process and what's happening lately is the only thing that matters.
I have requested mods move this thread to there
Oct 27, 2014, 2:48 pm
#39
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,702
Missing miles from partner flight 8 months later
I credited 2 MH flights (intra-Malaysia) for myself and DH to our AA accounts back in Feb. They are eligible for mile earning (K class, I believe), and our AAdvantage #s are shown on the BPs. We still have not received the miles 8 months and 2 mileage requests later. At this point I care more about fairness than the actual miles, so I am going to hold them accountable until they deliver. Any suggestion would be appreciated. I have contacted AA on Twitter, who is conveniently pointing me to the regular channel.
Is going after AA the right thing to do, or should I reach out to MH?
Is going after AA the right thing to do, or should I reach out to MH?
Oct 27, 2014, 4:15 pm
#40
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,811
Check to make sure your domestic MA flights weren't operated by Firefly or MASwings. If either operated your flights then they aren't eligible for mileage credit on AA. Other than that all you can do is persist with AA.
Oct 27, 2014, 8:22 pm
#41
Join Date: Dec 2010
Location: PHX
Programs: AA PRO
Posts: 352
Missing miles from partner flight 8 months later
I got burned by the MAS wings exception last year myself. Even after dutifully checking the fare buckets prior to booking. Luckily, none of the flights within Malaysia are very long, but as you say, sometimes it becomes about principle and fairness. Good luck!
Oct 28, 2014, 8:03 pm
#42
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,702
After some checking, it looks like the flights were not operated by MASwings or Firefly. The BPs show no indication of either operator, and the routes aren't listed on their websites. Back to the ring.
Oct 29, 2014, 7:16 pm
#43
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
I've had missing miles rather often but found the hidden website
https://www.aa.com/AAdvantage/reques...reditAccess.do
usually works
Oct 29, 2014, 7:31 pm
#44
Join Date: Apr 2010
Location: CUR
Posts: 2,170
How did you make the requests?
I've had missing miles rather often but found the hidden website
https://www.aa.com/AAdvantage/reques...reditAccess.do
usually works
I've had missing miles rather often but found the hidden website
https://www.aa.com/AAdvantage/reques...reditAccess.do
usually works
Oct 29, 2014, 10:22 pm
#45
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,702
To AA's credit, they left me a VM today after I wrote in last night explaining the situation and my frustration. They were apologetic but all they said is they submitted the request to MH again. What they need to do is escalate this since it didn't work the previous 2 times.