Jan 20, 2014, 8:06 pm
Last edit by: Prospero
oneworld and other airline Awards Rules, Information 2015 on
NOTE: Check AA award charts for current awards costs.List of airlines you can use in redeeming awards:
oneworld airlines (and their oneworld affiliates) are:
- AA - American Airlines (and American Eagle)
- AS - Alaska Airlines
- AT - Royal Air Maroc
- BA - British Airways (and BA Cityflyer, BA Euroflyer, Sun Air of Scandinavia) (incurs high YQ surcharge)
- CX - Cathay Pacific
- AY - Finnair (and Norra)
- IB - Iberia (and Air Nostrum, Iberia Express) (incurs YQ surcharge)
- JL - Japan Airlines (and J-Air)
- MH - Malaysia Airlines
- RJ - Royal Jordanian
- QF - Qantas (and QantasLink, Jetconnect - not Jetstar)
- QR - Qatar Airways
- UL - SriLankan Airlines
Non-oneworld airlines one can redeem (MileSAAver) awards on are:
- TN - Air Tahiti Nui
- CZ - China Southern
- EY - Etihad Airways
- FJ - Fiji Airways (oneworld Connect partner)
- HA - Hawaiian Airlines - except mainland - islands
Airlines that can be booked for award travel on aa.com:
oneworld alliance partners and other partners
- TN - Air Tahiti Nui
- AA - American Airlines
- AS - Alaska Airlines
- AY - Finnair
- BA - British Airways (awards incur YQ airline imposed surcharge)
- FJ - Fiji Airways
- HA - Hawaiian Airlines (not interisland not North America - Hawaii)
- IB - Iberia (lesser YQ surcharge)
- MH - Malaysia Airlines
- QF - Qantas Airways
- QR - Qatar Airways
- RJ - Royal Jordanian Airlines
- UL - Sri Lankan Airlines
All other airlines have to be requested by telephone; calling to book awards that cannot be booked online no longer incurs telephone service fees.
Routing assistance, etc.
Check this oneworld interactive map and timetable by Innosked to see potential routes, and you can sign up for British Airways Executive Club or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Also see this link to AA.com listing oneworld airlines with information about each.
Awards may be put on hold for five days. Awards may take time to be verified by the operating airlines. Once approved, they will proceed to a booking queue for ticket issuance; the sooner the trip, the faster the process - and vice versa. See link to thread, below.
Booking for, or changing an award to, travel sooner than 21 days out requires an early booking fee (waived for Executive Platinum members). One can not book farther out, change to closer in and evade this fee any longer (as of 16 Feb 2012)
Booking Business or First awards with JL / Japan Airlines one will only be able to fly in Economy domestically in Japan, but upgrades are quite inexpensive at Ą1,000 or so per flight.
See more below in "General Rules"
Latest changes:
- As of Aug 2017, Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards. Link
- Nov 2016: MH can now be used on AA or CX transpacific awards to India subcontinent via HKG in addition to CX
- May 6, 2016: Regions split (Indian Subcontinent, Middle East)
- As of 7 April 2014, the "free stopover" discussed can no longer be used as free award stopovers at international North American gateways have been eliminated.
- Airlines are normally precluded from writing tickets with more than 16 segments.
AA Region Definitions*
Region definitions changed again May 6, 2016. Link
Links and resources:
- See (AA) oneworld and other airline partner awards chart
- See (FT) AA's current One-Way Flex Awards(May 9, 2009, including new stopover rules)
- See (AA) AA Award Reservations
- dealing with BA and IB surcharges
- For the older, archived very long (but information-rich) thread, see here.
_________________________________________________
updated April 2021. Modified and updated from JonNYC's original post in the archived thread (please feel free to update):
Introduction
There are two types of awards discussed below, AA Awards and oneworld and Other Airlines Awards, which are targeted to passengers traveling to a single destination.
As of 1 October 2010 awards may be redeemed for travel on all British Airways flights, including previously excluded flights between the U.S. and U.K. Note that additional British Airways high YQ surcharges, as well as Iberia's lower YQ surcharges, apply based on class-of-service and market flown: see Earning and redeeming AA miles / upgrading on BA/IB; BA fuel surcharge (Oct 1, 2010)
Award Rules
- American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.
- oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
- Up to four one-way awards can be booked on a single PNR.
General Rules, Routing and Connections
Passenger has 4h on domestic / 23h59m international travel to connect. If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover may require two awards).
If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight.
Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii [[URL="http://www.flyertalk.com/forum/25730421-post993.html"]Ref]
The particular carrier's Maximum Permitted Miles / MPM + 25% on a particular route. (The MPM by itself often exceeds the distance between the origin and destination airports because connections may be required.)
Or, the "most significant carrier" (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) must publish a non-constructed fare between your origin and destination.
To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.
Stopovers
None allowed.
Partner award inventories
Award booking inventory classes for each carrier in the AAdvantage Award program are listed below and may be useful when on the phone with an AA rep or when checking availability. See also the Award Booking Codes page in the FlyerGuide wiki for updated information.
Code:
oneworld Partners First Business Economy -------------------------------------------------------- AA - American Airlines Z U T -------------------------------------------------------- AY – Finnair U X -------------------------------------------------------- BA – British Airways Z U X -------------------------------------------------------- CX – Cathay Pacific Z U T -------------------------------------------------------- IB – Iberia U X -------------------------------------------------------- JL – Japan Airlines (Intl) Z U T JL – Japan Airlines (Dom) Z D S -------------------------------------------------------- MH - Malaysia Airlines P U X -------------------------------------------------------- QF - QANTAS Airways P U X -------------------------------------------------------- QR - Qatar Airways Z U X -------------------------------------------------------- RJ – Royal Jordanian U X -------------------------------------------------------- S7 – S7 Airlines U E -------------------------------------------------------- UL - SriLankan Airlines -------------------------------------------------------- Other Partners First Business Economy -------------------------------------------------------- FJ – Fiji Airways U X -------------------------------------------------------- TN – Air Tahiti Nui F for Business U for Economy -------------------------------------------------------- LY – El Al Israel P X E -------------------------------------------------------- EY - Etihad O I N -------------------------------------------------------- HA – Hawaiian Airlines D T --------------------------------------------------------
General Routing Rules
Routing
General Rules
Passenger has 4h / 23h59m to connect (depending on domestic or international travel). If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover.
If there is a non-stop flight that departs after the 4h / 23h59m window and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It is not necessary to check every flight/carrier to ensure passenger is booked on next scheduled flight.
Must meet Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.
If the partner airline doesn’t sell an unconstructed ticket for the desired routing, it won’t offer an award using that routing.
Within North America
- Awards wholly within North America are valid on all partner airlines that market and operate their own service within North America.
- Travel between two cities in the United States via Canada/Mexico is not allowed.
- Travel between two cities in Canada/Mexico via the United States is not allowed.
- Passenger must travel the most direct routing.
- Connections of more than 4 hours are considered a stopover unless the passenger is taking the next scheduled flight and it is outside the 4 hours.
- Any connection of 24 hours is always considered a stopover.
- Award travel between Hawaii and North America does not include inter-island flights.
- Inter-island award travel will allow a maxium of 2 flight segments.
North America To/from Other Regions
- Award travel to/from North America is allowed on any combination of carriers that service the applicable region except as noted below.
- Passenger must use most direct routing.
- Hawaiian Airlines is not valid for these awards.
- As of Oct 1, 2010, British Airways is valid for all routes, including transatlantic flights between the U.S. and U.K.
- Travel to Europe, Africa and the Indian Sub-Continent/Middle East must be via the Atlantic only.
- Travel to Asia 1, Asia 2 and the South Pacific must be via the Pacific.
- Travel to/from Fiji/Papeete cannot be via Australia/New Zealand.
- Travel to Easter Island (IPC) must be via Papeete (PPT) or use two awards.
- North American travel to/from Guam or Saipan, the transpacific segment must be on AA.
- Passenger has 23h59m to connect, regardless of availability.
- A connection with more than 23h59m will be considered a stopover.
Travel Wholly Within or Between All Other Regions
These awards do not allow a connection via North America and therefore, do not include travel on American Airlines.
- Passenger must travel the most direct routing.
- Connecting travel is not allowed outside the region or regions.
- Passenger has 23h59m to connect, regardless of availability.
- A connection with more than 24 hours will be considered a stopover.
Travel Via a Third Region
Travel via a third region is not allowed (note the exception table below).
EXCEPTION TABLE:
To/From Via
- North America to/from Africa can connect in Europe or in DOH if connecting QR-QR
- North America to/from Indian Sub Continent/Middle East can connect in Europe
- North America to/from Asia 2 can connect in Asia 1
- Central/South America to/from Africa can connect in Europe
- Central/South America to/from Indian Sub Continent/Middle East can connect in Europe
- Central/South America to/from South Pacific can connect in South America 2
- South America 2 to/from Africa can connect in DOH if connecting QR-QR
- South America 2 to/from Indian Sub Continent/Middle East can connect in Europe
- Europe to/from Asia 1 can connect in Asia 2 or DOH if connecting QR-QR
- Europe to/from Asia 2 can connect in DOH if connecting QR-QR
- Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
- Africa to/from Asia 1 can connect in Asia 2 or in DOH if connecting QR-QR
- Africa to/from Asia 2 can connect in DOH if connecting QR-QR
- Indian Sub Continent/Middle East to/from Asia 1 can connect in Asia 2
- Indian Sub Continent/Middle East to/from South Pacific can connect in Asia 2
- Asia 1 to/from South Pacific can connect in Asia 2
Regions:
- Asia 1 = Japan, Korea, Mongolia
- Asia 2 = Bhutan, Brunei, China, Guam, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Saipan, Singapore, Taiwan, Thailand, Vietnam
- South America 2 = Argentina, Bolivia, Brazil, Chile (excluding Easter Island), Paraguay, Uruguay
Travel on LAN direct flights between North America and South America Region 2 are allowed. Currently, only one market, Miami to/from Buenos Aries, has direct service. These can only be booked by the liaisons. Contact support for booking assistance.
For permitted changes and fees, see this post
- Check this oneworld interactive map and timetable by Innosked to see potential routes.
- British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Can show "phantom" availability.
- Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination. [/quote]
Links to other threads of interest:
MileSAAver / SAAver Award Availability - Help, Assistance & Discussion (consolidated)
Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated)
UK APD / Air Passenger Duty charged for UK departures
Award with available segments not bookable? (Married Segment issues)
MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)
Ticket or Award status: On Request, Pending, Purchased and Ticketed (consolidated)
Link to archived older posts from this thread.
Thanks and a tip of the hat to aktchi, eponymous-coward, guv1976, hillrider, iztok, JonNYC and others who have contributed to this wiki.
- AwardAce: Compare Award Redemptions Across Airlines In Second
- AwardHacker: "a tool we build to tell you how to travel with the least miles"
- Award Nexus: which can search availability but can't determine cost, with FT member free limited use
- Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions
- ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial
- Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)
- You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.
- Travel Codex Award Maximiser commercial blog
AA oneworld & Other Airline Partner Award information, rules (master thd)
Apr 29, 2019, 7:51 pm
#76
Join Date: Dec 2008
Posts: 3,024
Definitely an area of confusion. While -certain- substitutions OW-> OW are explicitly allowed, a short time ago I put together this definitive list of "no fee changes" from internal AA documentation on the subject: (first 2 posts)
http://travelingbetter.vbulletin.net...no-fee-changes
And, you can see "-provided the carrier/governing carrier does not change" is clearly listed as a prerequisite for fee-free change.
Now, a) we know that many members have reported -not- being charged for this (excluding EPs who don't get charged regardless,) and, b) we know of these 2 rules that are hard and fast:
http://travelingbetter.vbulletin.net...lexible?t=4814
BUT, overall, as I mentioned, a bit of a hazy area on this. No question that both the internal AA documentation and the section AA.com you quote do -not- allow for a fee-free change involving change in governing carrier outside of the 2 rules in the link directly above (dropping a segment and substituting a segment OW-> OW.)
For a little while the confusion here was greater as it was being stated, incorrectly, by some here that any award could be changed to any other award as long as O&D remained the same, including non-OW carriers, and it took a long time to correct that misinformation.
http://travelingbetter.vbulletin.net...no-fee-changes
And, you can see "-provided the carrier/governing carrier does not change" is clearly listed as a prerequisite for fee-free change.
Now, a) we know that many members have reported -not- being charged for this (excluding EPs who don't get charged regardless,) and, b) we know of these 2 rules that are hard and fast:
http://travelingbetter.vbulletin.net...lexible?t=4814
BUT, overall, as I mentioned, a bit of a hazy area on this. No question that both the internal AA documentation and the section AA.com you quote do -not- allow for a fee-free change involving change in governing carrier outside of the 2 rules in the link directly above (dropping a segment and substituting a segment OW-> OW.)
For a little while the confusion here was greater as it was being stated, incorrectly, by some here that any award could be changed to any other award as long as O&D remained the same, including non-OW carriers, and it took a long time to correct that misinformation.
It depends on how literally one reads it. And, more importantly, how then reads the bullet a few bullets down:
But then that comes into potential conflict with some of this, or, at a minimum, the examples don't flesh out a complete change scenario:
https://www.flickr.com/photos/54131097@N07/14520915433/
ALL THAT SAID, I do believe an strong argument can be made for a no-fee change that is all OneWorld->OneWorld O and D stay the same.
Just wanted to caution the poster against talking everything they read here as gospel (my posts excepted, of course!
) as this really is one of the foggiest portions of this set of rules -and- the public-facing rules on AA.com do NOT support a fee-free change-- only the internal rules (and arguably in some cases) which I have so helpfully provided.
But then that comes into potential conflict with some of this, or, at a minimum, the examples don't flesh out a complete change scenario:
https://www.flickr.com/photos/54131097@N07/14520915433/
ALL THAT SAID, I do believe an strong argument can be made for a no-fee change that is all OneWorld->OneWorld O and D stay the same.
Just wanted to caution the poster against talking everything they read here as gospel (my posts excepted, of course!
) as this really is one of the foggiest portions of this set of rules -and- the public-facing rules on AA.com do NOT support a fee-free change-- only the internal rules (and arguably in some cases) which I have so helpfully provided.
Apr 30, 2019, 12:33 am
#77
Join Date: Dec 2008
Posts: 3,024
What was the conclusion on this? Can you change OW carriers for free on an award if the most significant carrier/governing carrier changes? My casual reading of the rules on the AA website is that this would be chargeable. (I hazily recall that in the past you could change OW carriers for free.)
Apr 30, 2019, 11:51 am
#78
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
What was the conclusion on this? Can you change OW carriers for free on an award if the most significant carrier/governing carrier changes? My casual reading of the rules on the AA website is that this would be chargeable. (I hazily recall that in the past you could change OW carriers for free.)
One section mentions the governing carrier changing as an implied limitation to the ability to substitute any oneworld carrier for another on a ticketed award, the other(s) do not. SO, the first (and maybe second and third) answer one may get may vary depending on what section they check first.
Overall, I'd say trick it to try and direct them to this rule:
and thereby, hopefully, eliminate the need to get them there eventually anyway:
Jun 5, 2019, 2:44 pm
#80
Join Date: May 2010
Location: NYC
Posts: 245
It depends on how literally one reads it. And, more importantly, how then reads the bullet a few bullets down:
But then that comes into potential conflict with some of this, or, at a minimum, the examples don't flesh out a complete change scenario:
https://www.flickr.com/photos/54131097@N07/14520915433/
ALL THAT SAID, I do believe an strong argument can be made for a no-fee change that is all OneWorld->OneWorld O and D stay the same.
Just wanted to caution the poster against talking everything they read here as gospel (my posts excepted, of course! ) as this really is one of the foggiest portions of this set of rules -and- the public-facing rules on AA.com do NOT support a fee-free change-- only the internal rules (and arguably in some cases) which I have so helpfully provided.
But then that comes into potential conflict with some of this, or, at a minimum, the examples don't flesh out a complete change scenario:
https://www.flickr.com/photos/54131097@N07/14520915433/
ALL THAT SAID, I do believe an strong argument can be made for a no-fee change that is all OneWorld->OneWorld O and D stay the same.
Just wanted to caution the poster against talking everything they read here as gospel (my posts excepted, of course!
) as this really is one of the foggiest portions of this set of rules -and- the public-facing rules on AA.com do NOT support a fee-free change-- only the internal rules (and arguably in some cases) which I have so helpfully provided.What about if I wanted to guarantee a trip JFK-ORD-NRT-HKG now, with the first segment on AA, and the rest on JL. But if some time later, JFK-NRT direct on JL becomes available, would I still be charged the $150 for basically *removing* AA from the itinerary, and fly JFK-NRT-HKG on JL only? I would assume in this case that JL would be the governing carrier, and O/D remain the same.
Jun 5, 2019, 2:46 pm
#81
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,443
What about if I wanted to guarantee a trip JFK-ORD-NRT-HKG now, with the first segment on AA, and the rest on JL. But if some time later, JFK-NRT direct on JL becomes available, would I still be charged the $150 for basically *removing* AA from the itinerary, and fly JFK-NRT-HKG on JL only? I would assume in this case that JL would be the governing carrier, and O/D remain the same.
Jun 5, 2019, 3:07 pm
#82
Join Date: May 2011
Posts: 889
You're transiting 2 regions. Agent is corrects
Jun 11, 2019, 7:38 pm
#84
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,533
Absolutely. In fact, since all AAdvantage awards are now one-ways, even a simple same-zone roundtrip involves having two one-way awards on a single PNR.
Jun 11, 2019, 7:44 pm
#85
Join Date: Jun 2016
Posts: 2,257
so the agent i spoke to was misinformed cos he told me not possible. do you do it in the following steps - book two diff award, PNR#1 for first leg, PNR#2 for second leg, then put the booking on hold for the next 5 or less days
then when call up in a few days time, ask them to combine it into a single PNR before making payment?
Jun 11, 2019, 7:52 pm
#86
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
i see, thank you
so the agent i spoke to was misinformed cos he told me not possible. do you do it in the following steps - book two diff award, PNR#1 for first leg, PNR#2 for second leg, then put the booking on hold for the next 5 or less days
then when call up in a few days time, ask them to combine it into a single PNR before making payment?
so the agent i spoke to was misinformed cos he told me not possible. do you do it in the following steps - book two diff award, PNR#1 for first leg, PNR#2 for second leg, then put the booking on hold for the next 5 or less days
then when call up in a few days time, ask them to combine it into a single PNR before making payment?
Jun 11, 2019, 8:20 pm
#87
Join Date: Jun 2016
Posts: 2,257
i will try that again with diff agent, thanks.
Jun 11, 2019, 8:32 pm
#88
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
The whole married segments logic is really screwing things up, in my opinion. You could run into issues where an agent will refuse to search segment by segment. Assuming you want X-Z-Y and both X-Z and Z-Y are available separately, but not X-Z-Y together, an agent may not be able to book X-Z and Z-Y together on the same record. But if X-Z-Y is available, then you should have no problems combining two awards on the same record.
Jun 11, 2019, 9:26 pm
#89
Join Date: Jun 2016
Posts: 2,257
Yes, definitely try again with a different agent. Good luck.
The whole married segments logic is really screwing things up, in my opinion. You could run into issues where an agent will refuse to search segment by segment. Assuming you want X-Z-Y and both X-Z and Z-Y are available separately, but not X-Z-Y together, an agent may not be able to book X-Z and Z-Y together on the same record. But if X-Z-Y is available, then you should have no problems combining two awards on the same record.
The whole married segments logic is really screwing things up, in my opinion. You could run into issues where an agent will refuse to search segment by segment. Assuming you want X-Z-Y and both X-Z and Z-Y are available separately, but not X-Z-Y together, an agent may not be able to book X-Z and Z-Y together on the same record. But if X-Z-Y is available, then you should have no problems combining two awards on the same record.
only the third agent is willing to book X-Z and Z-Y for me, but he's the one who told me that they have to be on separate PNRs.
the first one said i am not allowed to book trip by seasrching segment by segment, while the second one claimed Z-Y is not available.cos he was doing X-Y search even when i asked for Z-Y to be searched individually.
definitely varied outcomes from talking to diff agents.