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AA oneworld & Other Airline Partner Award information, rules (master thd)

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oneworld and other airline Awards Rules, Information 2015 on

NOTE: New award charts are in place for awards made 22 March 2016 or later.

List of airlines you can use in redeeming awards:

oneworld airlines (and their oneworld affiliates) are:
  • AB - airberlin (and HG - Niki) (but AB ceased operations 2017)
  • AA - American Airlines (and American Eagle)
  • BA - British Airways (and BA Cityflyer, Comair, Eastern Airways, Open Skies, Sun Air of Scandinavia, BA Limited) (incurs high YQ surcharge)
  • CX - Cathay Pacific (and KA - Dragonair)
  • AY - Finnair (and Privilege Style, Flybe Finland)
  • IB - Iberia (and Air Nostrum, Iberia Express) (incurs YQ surcharge)
  • JL - Japan Airlines (and J-Air)
  • LA - LAN (and LAN Express, LAN Colombia, LP - LAN Peru) / LATAM
  • MH - Malaysia Airlines
  • RJ - Royal Jordanian
  • QF - Qantas (and QantasLink, Jetconnect - not Jetstar)
  • QR - Qatar Airways
  • S7 - S7 (and Globus - but excludes far eastern Russia / Siberia)
  • UL - SriLankan Airlines
  • JJ - TAM (LATAM)
Non-oneworld airlines one can redeem (MileSAAver) awards on are:
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines
  • EY - Etihad Airways
  • FJ - Fiji Airways
  • GF - Gulf Air
  • HA - Hawaiian Airlines
  • 9W - Jet Airways (India)
Airlines that can be booked for award travel on aa.com:

oneworld alliance partners
  • AB - airberlin
  • BA - British Airways (awards incur YQ airline imposed surcharge)
  • AY - Finnair
  • QF - Qantas
  • RJ - Royal Jordanian Airlines

Other airline participants
  • AS - Alaska Airlines (not VX - Virgin America at this time)
  • HA - Hawaiian Airlines (ex-Hawai'i, not Mainland - HI)
All other airlines have to be requested by telephone; calling to book awards that cannot be booked online no longer incurs telephone service fees.

Routing assistance, etc.

Check this oneworld interactive map and timetable by Innosked to see potential routes, and you can sign up for British Airways Executive Club or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Also see this link to AA.com listing oneworld airlines with information about each.

Originally Posted by JonNYC View Post
(Routings allowed)

Awards may be put on hold for five days. Awards may take time to be verified by the operating airlines. Once approved, they will proceed to a booking queue for ticket issuance; the sooner the trip, the faster the process - and vice versa. See link to thread, below.

Booking for, or changing an award to, travel sooner than 21 days out requires an early booking fee (waived for Executive Platinum members). One can not book farther out, change to closer in and evade this fee any longer (as of 16 Feb 2012)

Booking Business or First awards with JL / Japan Airlines one will only be able to fly in Economy domestically in Japan, but upgrades are quite inexpensive at 1,000 or so per flight.

See more below in "General Rules"

Latest changes:
  • As of Aug 2017, Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards. Link
  • Nov 2016: MH and 9W can now be used on AA or CX transpacific awards to India subcontinent via HKG in addition to CX
  • May 6, 2016: Regions split (Indian Subcontinent, Middle East)
  • Jet Airways discontinued EWR-BRU as of 27 March 2016.
  • As of 7 April 2014, the "free stopover" discussed can no longer be used as free award stopovers at international North American gateways have been eliminated.
  • Airlines are normally precluded from writing tickets with more than 16 segments.
AA Region Definitions*

Region definitions changed again May 6, 2016. Link

Links and resources:
Updated 14 Mar 2017 by JDiver

_________________________________________________

updated 11MAY15 by hillrider. Modified and updated from JonNYC's original post in the archived thread (please feel free to update):

Introduction

There are two types of awards discussed below, AA Awards and oneworld and Other Airlines Awards[/B], which are targeted to passengers traveling to a single destination.

As of 1 October 2010 awards may be redeemed for travel on all British Airways flights, including previously excluded flights between the U.S. and U.K. Note that additional British Airways high YQ surcharges, as well as Iberia's lower YQ surcharges, apply based on class-of-service and market flown: see Earning and redeeming AA miles / upgrading on BA/IB; BA fuel surcharge (Oct 1, 2010)

Award Rules
  • American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.
  • oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
  • Up to four one-way awards can be booked on a single PNR.
General Rules, Routing and Connections

Passenger has 4h on domestic / 23h59m international travel to connect. If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover may require two awards).

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight.

Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii [Ref]

The particular carrier's Maximum Permitted Miles / MPM + 25% on a particular route. (The MPM by itself often exceeds the distance between the origin and destination airports because connections may be required.)

Or, the "most significant carrier" (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) must publish a non-constructed fare between your origin and destination.

To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Stopovers

None allowed.

Partner award inventories

Award booking inventory classes for each carrier in the AAdvantage Award program are listed below and may be useful when on the phone with an AA rep or when checking availability. See also the Award Booking Codes page in the FlyerGuide wiki for updated information.

Code:
 oneworld Partners          First     Business    Economy
 --------------------------------------------------------
 AA - American Airlines     Z          U           T      
 US - US Airways            O          I           X
 --------------------------------------------------------
 AB  Air Berlin                       U           X      
 HG  Niki                                                
 --------------------------------------------------------
 AY  Finnair                          U           X      
 --------------------------------------------------------
 BA  British Airways       Z          U           X     
 --------------------------------------------------------
 CX  Cathay Pacific        Z          U           T      
 KA - DragonAir                                   
 --------------------------------------------------------
 IB  Iberia                           U           X      
 --------------------------------------------------------
 JJ - TAM Airlines          O          I           X
 --------------------------------------------------------
 JL  Japan Airlines (Intl) Z          U           T
 JL  Japan Airlines (Dom)  Z          D           S
 --------------------------------------------------------
 LA  LAN Chile             Z          U           T      
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines     P          U           X      
 --------------------------------------------------------
 QF - QANTAS Airways        P          U           X      
 --------------------------------------------------------
 QR - Qatar Airways         Z          U           X      
 --------------------------------------------------------
 RJ  Royal Jordanian                  U           X      
 --------------------------------------------------------
 S7  S7 Airlines                      U           E      
 --------------------------------------------------------
 UL - SriLankan Airlines                       
 --------------------------------------------------------
 
 Other Partners             First     Business    Economy
 --------------------------------------------------------
 FJ  Fiji Airways                     U           X      
 --------------------------------------------------------
 TN  Air Tahiti Nui                   I           W      
 --------------------------------------------------------
 AS  Alaska Airlines       A                      W      
 --------------------------------------------------------
 LY  El Al Israel          P          X           E      
 --------------------------------------------------------
 EY - Etihad                O          I           N      
 --------------------------------------------------------
 G3 - GOL                              I           X      
 --------------------------------------------------------
 GF - Gulf Air                         P           T      
 --------------------------------------------------------
 HA  Hawaiian Airlines     D                      T      
 --------------------------------------------------------
 9W - Jet Airways           R          D           X      
 --------------------------------------------------------

General Routing Rules

Routing

General Rules

Passenger has 4h / 23h59m to connect (depending on domestic or international travel). If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover.

If there is a non-stop flight that departs after the 4h / 23h59m window and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It is not necessary to check every flight/carrier to ensure passenger is booked on next scheduled flight.

Must meet Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

Within North America
  • Awards wholly within North America are valid on all partner airlines that market and operate their own service within North America.
  • Travel between two cities in the United States via Canada/Mexico is not allowed.
  • Travel between two cities in Canada/Mexico via the United States is not allowed.
  • Passenger must travel the most direct routing.
  • Connections of more than 4 hours are considered a stopover unless the passenger is taking the next scheduled flight and it is outside the 4 hours.
  • Any connection of 24 hours is always considered a stopover.
  • Award travel between Hawaii and North America does not include inter-island flights.
  • Inter-island award travel will allow a maxium of 2 flight segments.
North America To/from Other Regions
  • Award travel to/from North America is allowed on any combination of carriers that service the applicable region except as noted below.
  • Passenger must use most direct routing.
  • Hawaiian Airlines is not valid for these awards.
  • As of Oct 1, 2010, British Airways is valid for all routes, including transatlantic flights between the U.S. and U.K.
  • Travel to Europe, Africa and the Indian Sub-Continent/Middle East must be via the Atlantic only.
  • Travel to Asia 1, Asia 2 and the South Pacific must be via the Pacific.
  • Travel to/from Fiji/Papeete cannot be via Australia/New Zealand.
  • Travel to Easter Island (IPC) must be via Papeete (PPT) or use two awards.
  • North American travel to/from Guam or Saipan, the transpacific segment must be on AA.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 23h59m will be considered a stopover.
Travel Wholly Within or Between All Other Regions
These awards do not allow a connection via North America and therefore, do not include travel on American Airlines.
  • Passenger must travel the most direct routing.
  • Connecting travel is not allowed outside the region or regions.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 24 hours will be considered a stopover.
Travel Via a Third Region

Travel via a third region is not allowed (note the exception table below).

EXCEPTION TABLE:
To/From Via
  • North America to/from Africa can connect in Europe or in DOH if connecting QR-QR
  • North America to/from Indian Sub Continent/Middle East can connect in Europe
  • North America to/from Asia 2 can connect in Asia 1
  • Central/South America to/from Africa can connect in Europe
  • Central/South America to/from Indian Sub Continent/Middle East can connect in Europe
  • Central/South America to/from South Pacific can connect in South America 2
  • South America 2 to/from Africa can connect in DOH if connecting QR-QR
  • South America 2 to/from Indian Sub Continent/Middle East can connect in Europe
  • Europe to/from Asia 1 can connect in Asia 2 or DOH if connecting QR-QR
  • Europe to/from Asia 2 can connect in DOH if connecting QR-QR
  • Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
  • Africa to/from Asia 1 can connect in Asia 2 or in DOH if connecting QR-QR
  • Africa to/from Asia 2 can connect in DOH if connecting QR-QR
  • Indian Sub Continent/Middle East to/from Asia 1 can connect in Asia 2
  • Indian Sub Continent/Middle East to/from South Pacific can connect in Asia 2
  • Asia 1 to/from South Pacific can connect in Asia 2
Regions:
  • Asia 1 = Japan, Korea, Mongolia
  • Asia 2 = Bhutan, Brunei, China, Guam, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Saipan, Singapore, Taiwan, Thailand, Vietnam
  • South America 2 = Argentina, Bolivia, Brazil, Chile (excluding Easter Island), Paraguay, Uruguay
Travel on LAN direct flights between North America and South America Region 2 are allowed. Currently, only one market, Miami to/from Buenos Aries, has direct service. These can only be booked by the liaisons. Contact support for booking assistance.

For permitted changes and fees, see this post


Resources

NOTE: New award charts are in place for awards made 22 March 2016 or later. See the American Airlines charts here and the oneworld and partner award charts here, both those effective through 21 March 2016 and those taking effect 22 Mar 2016.
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.

  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Can show "phantom" availability.

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.

  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog

Links to other threads of interest:

MileSAAver / SAAver Award Availability - Help, Assistance & Discussion (consolidated)

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated)

UK APD / Air Passenger Duty charged for UK departures

Award with available segments not bookable? (Married Segment issues)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Ticket or Award status: On Request, Pending, Purchased and Ticketed (consolidated)

Link to archived older posts from this thread.

Thanks and a tip of the hat to aktchi, eponymous-coward, guv1976, hillrider, iztok, JonNYC and others who have contributed to this wiki.

Updated 24 Feb 2016 - JDiver.



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Old Mar 9, 15, 10:00 am
  #76
 
Join Date: Nov 2014
Posts: 3
Any advice?

I'm booking a r/t flight using US Air miles to Asia, it's an Open Jaw. Essentially it's Orlando-Brisbane outbound and then Jakarta-Orlando return. I was able to book outbound no problem, when booking return CGK-HKG-DFW-MCO is the preferred routing and it's AA metal except for CX from Jakarta to Hong Kong. The problem the customer service person was running into is that the DFW-MCO leg is showing sold out. KVS has availability as does AA's Aadvantage booking portal in Saaver economy for both that segment and the larger hkg-mco routing, aa.com can't do ckg-mco as CX isn't integrated. As usair.com's portal is a bit wonky I can't come close to doing any type of one-way routing, but a hypothetical round trip dfw-mco with the outbound on the desired time shows economy low availability. So, what magic words do I need to say the customer service to enter into their computer to get on this segment? I'd prefer to not layover overnight at dfw. If anyone wants to dig deeper, 6/3/15 is the flight date. Thanks in advance
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Old Mar 9, 15, 11:34 am
  #77
 
Join Date: Jan 2014
Posts: 476
Its an international ticket, cdg-sjc, layovers of 23.9 hours are permitted anywhere along the route. Call back and find an agent that is competent and it should work fine.

Hope you have the first 3 legs on hold... makes the future call (s) easier. HUCA! Just had to do it on a simple one stop partner award. If there is any confusion reiterate cdg is in france, not in the USA, but be polite.
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Old Mar 9, 15, 11:38 am
  #78
 
Join Date: Jan 2014
Posts: 476
Originally Posted by The Count View Post
Any advice?

I'm booking a r/t flight using US Air miles to Asia, it's an Open Jaw. Essentially it's Orlando-Brisbane outbound and then Jakarta-Orlando return. I was able to book outbound no problem, when booking return CGK-HKG-DFW-MCO is the preferred routing and it's AA metal except for CX from Jakarta to Hong Kong. The problem the customer service person was running into is that the DFW-MCO leg is showing sold out. KVS has availability as does AA's Aadvantage booking portal in Saaver economy for both that segment and the larger hkg-mco routing, aa.com can't do ckg-mco as CX isn't integrated. As usair.com's portal is a bit wonky I can't come close to doing any type of one-way routing, but a hypothetical round trip dfw-mco with the outbound on the desired time shows economy low availability. So, what magic words do I need to say the customer service to enter into their computer to get on this segment? I'd prefer to not layover overnight at dfw. If anyone wants to dig deeper, 6/3/15 is the flight date. Thanks in advance

So brisbane is in australia, a different region, whats your routing there? Cathay all the way? (How many points are they trying to charge you on that r/t for what class)

If its available on aa and us doesnt see it that is strange...
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Old Mar 9, 15, 1:13 pm
  #79
 
Join Date: Nov 2014
Posts: 3
Originally Posted by moops380 View Post
So brisbane is in australia, a different region, whats your routing there? Cathay all the way? (How many points are they trying to charge you on that r/t for what class)

If its available on aa and us doesnt see it that is strange...
80k points for all coach
AA for MCO-LAX
QF to BNE
CX for CGK-HKG
AA to DFW and then on to MCO

Agent thought it seemed strange, but just seemed frustrated as I had her on the phone for an hour at this point. Reservation is on a 72 hr hold as I'd really like to get home in one day.

Last edited by The Count; Mar 9, 15 at 1:36 pm Reason: Didn't answer all wuestions
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Old Mar 10, 15, 1:15 am
  #80
 
Join Date: Jan 2014
Posts: 476
The space is there for sure as of now, I'd call back maybe another agent might do the trick. Maybe involve supervisor etc.

Have you searched for other flights ex-HKG on cathay? They fly to LAX, JFK, and ORD which might have decent connections onto mco. Cathay is a much better experience than AA.


Also, As Long as your using US miles, you can add in a free one way in the middle of your trip, (like brisbane to cgk or something). They allow a stopover and destination.

I've had to call back as many as 15 times to get an agent to book a somewhat complicated ticket before (due to lufthansa issues, over a year ago). The 15th agent did it in a snap, other 14 tried and failed or were clueless.

Good luck!
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Old Mar 28, 15, 1:53 am
  #81
 
Join Date: Feb 2013
Posts: 263
Hi, i'm new to aa award routing rules so please be patient with me

I'd like to fly from DEL to VIE with QR.
DEL - DOH - VIE // Published Routing available
DEL - DOH - CDG // Published Routing available

What if i'd like to fly DEL - DOH - CDG - VIE ?

According to this post it should be possible to make a slight detour i think?

MPM says 5930, via CDG it's 5324

Last edited by ctrlf; Mar 28, 15 at 2:10 am
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Old Mar 28, 15, 2:24 am
  #82
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Join Date: Jan 2002
Posts: 36,046
MPM is not relevant since QR has specific routing rules

for DEL-VIE

Code:
 
1. DEL-DOH-QR-BER/FRA/MUC-LH/OS-VIE
2. DEL-DOH-QR-VIE
so , no, it would not a valid routing. AA requires that a published fare be valid for the journey
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Old Mar 28, 15, 5:02 am
  #83
 
Join Date: Feb 2013
Posts: 263
Originally Posted by Dave Noble View Post
so , no, it would not a valid routing. AA requires that a published fare be valid for the journey
Thanks for your quick answer Dave Noble! How do i know which rule comes into effect when searching for the right one on EF?

The most expensive one actually does use MPM so i'm getting confused

Results from ExpertFlyer.com
Code:
Fare Routing Search:
Departing VIE on 03/28/15 for DEL
Fare basis code COWQRAT
Flying QR
Routing via Eastern Hemisphere

    V FARE BASIS     BK    FARE   TRAVEL-TICKET AP  MINMAX  RTG
  1   COWQRAT        C O 10339.00     ----      -    -/  - EH01
PASSENGER TYPE-ADT                 AUTO PRICE-YES              
FROM-VIE TO-DEL    CXR-QR    TVL-28MAR15  RULE-EU02 IPREUAS/4
FARE BASIS-COWQRAT           NORMAL FARE  DIS-N   VENDOR-ATP
FARE TYPE-BR      OW-BUSINESS CLASS RESTRICTED
EUR  9445.00   MPM  E01MAY08 D-INFINITY   FC-COWQRAT  FN-8O   
SYSTEM DATES - CREATED 03MAR13/1321  EXPIRES INFINITY
 
PUBLISHED RTG VIE-DEL/QR      EF-04MAR13 DIS-INDEF
 
/WITHIN THE EASTERN HEMISPHERE/ MPM 4744
MILEAGE SYSTEM APPLIES BETWEEN ORIGIN AND DESTINATION
 MILEAGE SYSTEM APPLIES ORIGIN TO DESTINATION
       TICKETED POINT DEDUCTION OF 700 MILES APPLIES
       WHEN TRAVEL IS VIA BOM
       TICKETED POINT DEDUCTION OF 700 MILES APPLIES
       WHEN TRAVEL IS VIA BOM AND DEL
.
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Old Mar 28, 15, 5:55 am
  #84
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What you have there is one of the fares from VIE to DEL not DEL to VIE

For DEL-VIE Not even the most expensive JOWIN fare has anything other than a designated routing
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Old Mar 28, 15, 6:22 am
  #85
 
Join Date: Feb 2013
Posts: 263
Originally Posted by Dave Noble View Post
What you have there is one of the fares from VIE to DEL not DEL to VIE

For DEL-VIE Not even the most expensive JOWIN fare has anything other than a designated routing

That means from DEL - VIE the routing given in the routing rules is compulsory;
from vie to del you could choose the routing via MPM.

Thanks for your help!
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Old Mar 28, 15, 6:31 am
  #86
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Originally Posted by ctrlf View Post
That means from DEL - VIE the routing given in the routing rules is compulsory;
from vie to del you could choose the routing via MPM.

Thanks for your help!
I wouldn't rely on that strange QR fare for VIE-DEL being usable as the basis. Given that the J fare JOWAT is restricted on routing , I think you will likely be limited by that

The COWQRAT which is triple the price of the J fare and higher than the unrestricted first class YY FIF fare , I suspect will not be used as a basis for permitted routing
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Old Mar 30, 15, 3:28 pm
  #87
 
Join Date: Nov 2011
Posts: 22
Quick question - looking at a HKG-LAX-JFK F award on CX then AA.

HKG-LAX is available but nothing on the LAX-JFK in Z, but I checked AA.com where they're all available at the AAnytime rate. Would they make those available for me if I call to book the other segment?

Thanks!
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Old Mar 30, 15, 3:33 pm
  #88
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Originally Posted by dustclee View Post
Quick question - looking at a HKG-LAX-JFK F award on CX then AA.

HKG-LAX is available but nothing on the LAX-JFK in Z, but I checked AA.com where they're all available at the AAnytime rate. Would they make those available for me if I call to book the other segment?

Thanks!
No. There needs to be availability in Z class, U class or T class if you are happy to book business or economy for that sector. Altermatively , if permitted fir the award, see whether can get availability connecting in USA between LAX and JFK
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Old Mar 30, 15, 9:26 pm
  #89
 
Join Date: May 2012
Location: SNA
Programs: AA EXP, SPG Plat
Posts: 114
Apologies if this has already been asked, but I couldn't find the answer myself.

Can you add a segment to an award trip, or does the trip have to be cancelled and rebooked with the new routing?

My wife and I are flying QF J BNE-LAX. We would like to add CNS-BNE the morning of our current award. We are already incredibly lucky to have 2 J seats from Aus back to the US and I am worried that if I call to add the CNS-BNE leg they will try to cancel and rebook but the J seats we have now will be lost.

I am a new EXP with the merger, both flights were booked with miles from my AA account while I was platinum.

Anyone have experience with this?

Thanks!
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Old Mar 30, 15, 9:42 pm
  #90
 
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 863
Originally Posted by Guitarthur View Post
Apologies if this has already been asked, but I couldn't find the answer myself.

Can you add a segment to an award trip, or does the trip have to be cancelled and rebooked with the new routing?

My wife and I are flying QF J BNE-LAX. We would like to add CNS-BNE the morning of our current award. We are already incredibly lucky to have 2 J seats from Aus back to the US and I am worried that if I call to add the CNS-BNE leg they will try to cancel and rebook but the J seats we have now will be lost.

I am a new EXP with the merger, both flights were booked with miles from my AA account while I was platinum.

Anyone have experience with this?

Thanks!
changing the origin or destination incurs a $150 fee, waived for exp
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