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AA oneworld & Other Airline Partner Award information, rules (master thd)

AA oneworld & Other Airline Partner Award information, rules (master thd)

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Old Feb 4, 19, 1:41 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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oneworld and other airline Awards Rules, Information 2015 on

NOTE: Check AA award charts for current awards costs.

List of airlines you can use in redeeming awards:

oneworld airlines (and their oneworld affiliates) are:
  • AA - American Airlines (and American Eagle)
  • BA - British Airways (and BA Cityflyer, Comair, Eastern Airways, Open Skies, Sun Air of Scandinavia, BA Limited) (incurs high YQ surcharge)
  • CX - Cathay Pacific (and KA - Dragonair)
  • AY - Finnair (and Privilege Style, Flybe Finland)
  • IB - Iberia (and Air Nostrum, Iberia Express) (incurs YQ surcharge)
  • JL - Japan Airlines (and J-Air)
  • LA - LAN (and LAN Express, LAN Colombia, LP - LAN Peru) / LATAM
  • MH - Malaysia Airlines
  • RJ - Royal Jordanian
  • QF - Qantas (and QantasLink, Jetconnect - not Jetstar)
  • QR - Qatar Airways
  • S7 - S7 (and Globus - but excludes far eastern Russia / Siberia)
  • UL - SriLankan Airlines
  • JJ - TAM (LATAM)
Non-oneworld airlines one can redeem (MileSAAver) awards on are:
  • TN - Air Tahiti Nui
  • AS - Alaska Airlines
  • EY - Etihad Airways
  • FJ - Fiji Airways (to become oneworld Connect partner)
  • GF - Gulf Air Ended May 2018
  • HA - Hawaiian Airlines
  • 9W - Jet Airways (India)
Airlines that can be booked for award travel on aa.com:

oneworld alliance partners
  • TN - Air Tahiti Nui
  • AA - American Airlines
  • AS - Alaska Airlines (not Virgin America)
  • AY - Finnair
  • BA - British Airways (awards incur YQ airline imposed surcharge)
  • FJ - Fiji Airways
  • HA - Hawaiian Airlines (not interisland not North America - Hawaii)
  • IB - Iberia (lesser YQ surcharge)
  • MH - Malaysia Airlines
  • QF - Qantas Airways
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines
  • UL - Sri Lankan Airlines
All other airlines have to be requested by telephone; calling to book awards that cannot be booked online no longer incurs telephone service fees.

Routing assistance, etc.

Check this oneworld interactive map and timetable by Innosked to see potential routes, and you can sign up for British Airways Executive Club or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Also see this link to AA.com listing oneworld airlines with information about each.

Originally Posted by JonNYC View Post
(Routings allowed)

Awards may be put on hold for five days. Awards may take time to be verified by the operating airlines. Once approved, they will proceed to a booking queue for ticket issuance; the sooner the trip, the faster the process - and vice versa. See link to thread, below.

Booking for, or changing an award to, travel sooner than 21 days out requires an early booking fee (waived for Executive Platinum members). One can not book farther out, change to closer in and evade this fee any longer (as of 16 Feb 2012)

Booking Business or First awards with JL / Japan Airlines one will only be able to fly in Economy domestically in Japan, but upgrades are quite inexpensive at ₯1,000 or so per flight.

See more below in "General Rules"

Latest changes:
  • As of Aug 2017, Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards. Link
  • Nov 2016: MH and 9W can now be used on AA or CX transpacific awards to India subcontinent via HKG in addition to CX
  • May 6, 2016: Regions split (Indian Subcontinent, Middle East)
  • Jet Airways discontinued EWR-BRU as of 27 March 2016.
  • As of 7 April 2014, the "free stopover" discussed can no longer be used as free award stopovers at international North American gateways have been eliminated.
  • Airlines are normally precluded from writing tickets with more than 16 segments.
AA Region Definitions*

Region definitions changed again May 6, 2016. Link

Links and resources:
_________________________________________________

updated 11MAY15 by hillrider. Modified and updated from JonNYC's original post in the archived thread (please feel free to update):

Introduction

There are two types of awards discussed below, AA Awards and oneworld and Other Airlines Awards, which are targeted to passengers traveling to a single destination.

As of 1 October 2010 awards may be redeemed for travel on all British Airways flights, including previously excluded flights between the U.S. and U.K. Note that additional British Airways high YQ surcharges, as well as Iberia's lower YQ surcharges, apply based on class-of-service and market flown: see Earning and redeeming AA miles / upgrading on BA/IB; BA fuel surcharge (Oct 1, 2010)

Award Rules
  • American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.
  • oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
  • Up to four one-way awards can be booked on a single PNR.
General Rules, Routing and Connections

Passenger has 4h on domestic / 23h59m international travel to connect. If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover may require two awards).

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight.

Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii [[URL="http://www.flyertalk.com/forum/25730421-post993.html"]Ref]

The particular carrier's Maximum Permitted Miles / MPM + 25% on a particular route. (The MPM by itself often exceeds the distance between the origin and destination airports because connections may be required.)

Or, the "most significant carrier" (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) must publish a non-constructed fare between your origin and destination.

To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Stopovers

None allowed.

Partner award inventories

Award booking inventory classes for each carrier in the AAdvantage Award program are listed below and may be useful when on the phone with an AA rep or when checking availability. See also the Award Booking Codes page in the FlyerGuide wiki for updated information.


Code:
oneworld Partners First Business Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JJ - TAM Airlines O I X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LA – LATAM / LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS – Alaska Airlines A W
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------


General Routing Rules

Routing

General Rules

Passenger has 4h / 23h59m to connect (depending on domestic or international travel). If there are no scheduled flights within this timeframe, regardless of availability, the passenger must take the next scheduled flight but, may not exceed 24 hours. If the connection exceeds 24 hours, it will be considered a stopover.

If there is a non-stop flight that departs after the 4h / 23h59m window and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It is not necessary to check every flight/carrier to ensure passenger is booked on next scheduled flight.

Must meet Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

Within North America
  • Awards wholly within North America are valid on all partner airlines that market and operate their own service within North America.
  • Travel between two cities in the United States via Canada/Mexico is not allowed.
  • Travel between two cities in Canada/Mexico via the United States is not allowed.
  • Passenger must travel the most direct routing.
  • Connections of more than 4 hours are considered a stopover unless the passenger is taking the next scheduled flight and it is outside the 4 hours.
  • Any connection of 24 hours is always considered a stopover.
  • Award travel between Hawaii and North America does not include inter-island flights.
  • Inter-island award travel will allow a maxium of 2 flight segments.
North America To/from Other Regions
  • Award travel to/from North America is allowed on any combination of carriers that service the applicable region except as noted below.
  • Passenger must use most direct routing.
  • Hawaiian Airlines is not valid for these awards.
  • As of Oct 1, 2010, British Airways is valid for all routes, including transatlantic flights between the U.S. and U.K.
  • Travel to Europe, Africa and the Indian Sub-Continent/Middle East must be via the Atlantic only.
  • Travel to Asia 1, Asia 2 and the South Pacific must be via the Pacific.
  • Travel to/from Fiji/Papeete cannot be via Australia/New Zealand.
  • Travel to Easter Island (IPC) must be via Papeete (PPT) or use two awards.
  • North American travel to/from Guam or Saipan, the transpacific segment must be on AA.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 23h59m will be considered a stopover.
Travel Wholly Within or Between All Other Regions
These awards do not allow a connection via North America and therefore, do not include travel on American Airlines.
  • Passenger must travel the most direct routing.
  • Connecting travel is not allowed outside the region or regions.
  • Passenger has 23h59m to connect, regardless of availability.
  • A connection with more than 24 hours will be considered a stopover.
Travel Via a Third Region

Travel via a third region is not allowed (note the exception table below).

EXCEPTION TABLE:
To/From Via
  • North America to/from Africa can connect in Europe or in DOH if connecting QR-QR
  • North America to/from Indian Sub Continent/Middle East can connect in Europe
  • North America to/from Asia 2 can connect in Asia 1
  • Central/South America to/from Africa can connect in Europe
  • Central/South America to/from Indian Sub Continent/Middle East can connect in Europe
  • Central/South America to/from South Pacific can connect in South America 2
  • South America 2 to/from Africa can connect in DOH if connecting QR-QR
  • South America 2 to/from Indian Sub Continent/Middle East can connect in Europe
  • Europe to/from Asia 1 can connect in Asia 2 or DOH if connecting QR-QR
  • Europe to/from Asia 2 can connect in DOH if connecting QR-QR
  • Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
  • Africa to/from Asia 1 can connect in Asia 2 or in DOH if connecting QR-QR
  • Africa to/from Asia 2 can connect in DOH if connecting QR-QR
  • Indian Sub Continent/Middle East to/from Asia 1 can connect in Asia 2
  • Indian Sub Continent/Middle East to/from South Pacific can connect in Asia 2
  • Asia 1 to/from South Pacific can connect in Asia 2
Regions:
  • Asia 1 = Japan, Korea, Mongolia
  • Asia 2 = Bhutan, Brunei, China, Guam, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Saipan, Singapore, Taiwan, Thailand, Vietnam
  • South America 2 = Argentina, Bolivia, Brazil, Chile (excluding Easter Island), Paraguay, Uruguay
Travel on LAN direct flights between North America and South America Region 2 are allowed. Currently, only one market, Miami to/from Buenos Aries, has direct service. These can only be booked by the liaisons. Contact support for booking assistance.

For permitted changes and fees, see this post


Resources

NOTE: New award charts are in place for awards made 22 March 2016 or later. See the American Airlines charts here and the oneworld and partner award charts here, both those effective through 21 March 2016 and those taking effect 22 Mar 2016.
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.

  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. Can show "phantom" availability.

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination.

  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog

Links to other threads of interest:

MileSAAver / SAAver Award Availability - Help, Assistance & Discussion (consolidated)

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated)

UK APD / Air Passenger Duty charged for UK departures

Award with available segments not bookable? (Married Segment issues)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Ticket or Award status: On Request, Pending, Purchased and Ticketed (consolidated)

Link to archived older posts from this thread.

Thanks and a tip of the hat to aktchi, eponymous-coward, guv1976, hillrider, iztok, JonNYC and others who have contributed to this wiki.


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Old May 21, 15, 3:28 pm
  #181  
 
Join Date: Sep 2012
Location: LAX
Programs: AA EXP, AMEX PLAT, Priority Pass, Admirals Club, SPG Plat, Hilton Diamond, Hyatt Diamond
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Originally Posted by AtomicLush View Post
I definitely think it's the MPM. If the added JFK segment is less than 24 hours, then the stopover rule wouldn't apply. As you are "only" allotted 25% over MPM, this certainly looks to be an issue as pointed out by geclub1. (I put "only" in quotes because it's actually pretty generous by industry standards.)

Thanks geclub1 and AtomicLush. I can't believe I didn't think of the MPM as being the problem. Its annoying because KUL-LAX has a much higher MPM that allowed me to do LAX-JFK-HKG-KUL on the inbound and I just figured since REP is pretty close to KUL that they would have a similar MPM but I should have checked it out.
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Old May 21, 15, 3:35 pm
  #182  
 
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Originally Posted by johnwmaher View Post
You won't be able to use that routing on one award ticket. AA does not allow you to transit Europe on an award to Asia.
So basically, flights to KUL are just like those to BKK. Must route through HKG/Japan for a single award?

What about the domestic leg I inquired about with the 12.5k vs 20k award?
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Old May 21, 15, 3:50 pm
  #183  
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Originally Posted by cashcow
Originally Posted by johnwmaher View Post
You won't be able to use that routing on one award ticket. AA does not allow you to transit Europe on an award to Asia.
So basically, flights to KUL are just like those to BKK. Must route through HKG/Japan for a single award?

What about the domestic leg I inquired about with the 12.5k vs 20k award?
If SAAver seats are not available to get you to the international gateway, you must either pay cash or obtain an AAnytime award for that domestic segment, in addition to spending the necessary miles for the SAAver award.
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Old May 21, 15, 9:13 pm
  #184  
 
Join Date: Mar 2012
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Originally Posted by Microwave View Post
I'll chime in on this part... The obvious option for one-stop and one award would be YYZ-DFW-ICN all on AA. You could also do YYZ-HKG-ICN on CX, but that would price as two awards (and so cost a few more miles) as you cannot transit Asia 2 on a North America-Asia 1 award. I certainly stand to be corrected, but I think those are your only options to keep it down to 1 stop.

With 2 stops you've got access to NRT via LAX, JFK, ORD and DFW since AA fly to all four cities from YYZ, and as you note JL do serve ICN from NRT. Hawaiian Airlines also serve ICN from HNL, but I'm not sure how frequently or whether it's even feasible to find award space on that flight–I'd stick to the other options, but did want to throw this out in case you want to try and work in a 23 hour stop in the sun.
Thanks a lot for the advice.
I'm trying to build this as a single ticket (so connecting in HKG can't be done), and also as a business class award trip, so I'm leaning towards JL over AA for crossing the ocean, as AA's DFW-ICN route doesn't have lie-flat beds afaik.
I guess I'll have to go with 2 connections in order to get on JL. (Sadly JL doesn't seem to fly to YYZ.)
Enjoying the sun in Hawaii while connecting would be a great experience, but this time I'm trying to avoid an overnight connection.
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Old May 22, 15, 8:15 am
  #185  
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Originally Posted by agjil View Post
I'm trying to build this as a single ticket (so connecting in HKG can't be done), and also as a business class award trip, so I'm leaning towards JL over AA for crossing the ocean, as AA's DFW-ICN route doesn't have lie-flat beds afaik.
I guess I'll have to go with 2 connections in order to get on JL. (Sadly JL doesn't seem to fly to YYZ.).
At the moment it appears DFW-ICN is loaded with the old seats to the end of the schedule; that may change, and depending on when you want to book and fly it may see the newer flat business seats in the not too distant future, but right now it's not looking like it. Thus, if you want flat business you're definitely looking at JL, which means you're looking at 2 stops and a change in JFK, LAX or ORD. :/

PS: I'd be double sure that JL are running flat business on your flight before booking it, I know they still have their own share of angle flat business floating around so just be vigilant on that front.
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Old May 22, 15, 9:12 am
  #186  
 
Join Date: Mar 2012
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Originally Posted by Microwave View Post
At the moment it appears DFW-ICN is loaded with the old seats to the end of the schedule; that may change, and depending on when you want to book and fly it may see the newer flat business seats in the not too distant future, but right now it's not looking like it. Thus, if you want flat business you're definitely looking at JL, which means you're looking at 2 stops and a change in JFK, LAX or ORD. :/

PS: I'd be double sure that JL are running flat business on your flight before booking it, I know they still have their own share of angle flat business floating around so just be vigilant on that front.
Thanks again for the tip Microwave.
I'll definitely keep an eye on the equipment for the DFW-ICN route, as well as the JL flights' seats.
This is for a trip in fall, so I still have a few months left, and it would be really great if DFW-ICN gets the new 772 or 77W (probably 772 if any...I don't think ICN has enough premium cabin traffic for the 77W).
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Old May 22, 15, 9:20 am
  #187  
 
Join Date: Dec 2006
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Originally Posted by agjil View Post
Thanks again for the tip Microwave.
I'll definitely keep an eye on the equipment for the DFW-ICN route, as well as the JL flights' seats.
This is for a trip in fall, so I still have a few months left, and it would be really great if DFW-ICN gets the new 772 or 77W (probably 772 if any...I don't think ICN has enough premium cabin traffic for the 77W).
If it is for a trip for this Fall, it may already be too late for awards; if it is for Fall next year, then you should be OK.
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Old May 22, 15, 2:35 pm
  #188  
 
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Originally Posted by Paulchili View Post
If it is for a trip for this Fall, it may already be too late for awards; if it is for Fall next year, then you should be OK.
It is indeed for a trip this fall.
It seems the available seats are very limited at this point as you said, but there are still some available, so I'll have to book something quick.

In the meanwhile, I have another question I hope someone could help me with.
Does anyone know if AB tends to open up seats as the departure date approaches?
Beside my trip to ICN, I also need to make a TATL trip to Berlin, for which I'd like to use my AA miles as well.
AB's ORD/JFK-TXL route fits my need perfectly, but right now there are no U class seats open on the dates I'm interested in.
I was wondering if AB tends to open up more U class seats on top of the initial ones they release.
Thanks!
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Old May 22, 15, 6:08 pm
  #189  
 
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Originally Posted by agjil View Post
It is indeed for a trip this fall.
It seems the available seats are very limited at this point as you said, but there are still some available, so I'll have to book something quick.

In the meanwhile, I have another question I hope someone could help me with.
Does anyone know if AB tends to open up seats as the departure date approaches?
Beside my trip to ICN, I also need to make a TATL trip to Berlin, for which I'd like to use my AA miles as well.
AB's ORD/JFK-TXL route fits my need perfectly, but right now there are no U class seats open on the dates I'm interested in.
I was wondering if AB tends to open up more U class seats on top of the initial ones they release.
Thanks!
Have you checked IB ORD-MAD-TXL (on BA.com)?
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Old May 23, 15, 6:18 pm
  #190  
 
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Originally Posted by Paulchili View Post
Have you checked IB ORD-MAD-TXL (on BA.com)?
yeah, and sadly nothing was available.
Oh well, I'll just keep checking regularly and hope something opens up.

In the meanwhile, I was playing around with AA's award booking engine, and I ran into something I don't quite understand.

1) When I search for MXP-LHR-JFK, where MXP-LHR is on BA and LHR-JFK is on AA, there's a "carrier surcharge" of $40.

2) However, when I search just for the MXP-LHR segment on BA, there is no carrier surcharge.

3) Similarly, when I search just for the LHR-JFK segment on AA, there is no carrier surcharge.

Can someone help me understand how this carrier surcharge gets added when I combine the two flights (MXP-LHR, LHR-JFK) as a single journey with a connection when the individual flights have no carrier surcharge?
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Old May 23, 15, 7:14 pm
  #191  
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Originally Posted by agjil View Post
yeah, and sadly nothing was available.
Oh well, I'll just keep checking regularly and hope something opens up.

In the meanwhile, I was playing around with AA's award booking engine, and I ran into something I don't quite understand.

1) When I search for MXP-LHR-JFK, where MXP-LHR is on BA and LHR-JFK is on AA, there's a "carrier surcharge" of $40.

2) However, when I search just for the MXP-LHR segment on BA, there is no carrier surcharge.

3) Similarly, when I search just for the LHR-JFK segment on AA, there is no carrier surcharge.

Can someone help me understand how this carrier surcharge gets added when I combine the two flights (MXP-LHR, LHR-JFK) as a single journey with a connection when the individual flights have no carrier surcharge?
There is no surcharge applied where the journey is entirely within Europe. For a Europe to US journey, there is a surcharge applied on BA European services - same as for normal revenue bookings

If you use ITA to price up a MXP-JFK via LHR on BA and AA , you will see that there is a €28.00 BA surcharge
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Old May 23, 15, 7:43 pm
  #192  
 
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Originally Posted by Dave Noble View Post
There is no surcharge applied where the journey is entirely within Europe. For a Europe to US journey, there is a surcharge applied on BA European services - same as for normal revenue bookings

If you use ITA to price up a MXP-JFK via LHR on BA and AA , you will see that there is a €28.00 BA surcharge
Ah, thanks a lot, I get it now.
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Old May 28, 15, 1:20 pm
  #193  
 
Join Date: Mar 2013
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Question Which phone number to use to book partner award tickets?

This is my first time trying to book an award flight (CX/MH) with AA, and I don't know if this is the norm, but upon calling 800-433-7300, I keep getting the same "all agents are currently busy, please call again later" message without even trying to put me in the queue.

Is there a different number I can try? I've been trying to talk to someone for the past hour with no success.
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Old May 28, 15, 1:27 pm
  #194  
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Unless you have elite status in the AAdvantage program, that is the number to call. You can try calling some of the foreign-language numbers listed on aa.com, on the off chance that you will get through on one of those. (All AA agents should speak English.)

Otherwise, call very late at night, or in the very early morning hours.
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Old May 28, 15, 1:46 pm
  #195  
 
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Originally Posted by cruisr View Post
JFK-NRT using AA miles. 62,500 miles and $5.00 each. Checked the BA site first then called AA
I booked an award flight from DTW to SFO to HND to SIN (route trip) for Business class (110,000 miles plus 69.50USD taxes) from AA miles

I wonder how could you get only $5 tax for one way?
Do I miss something?
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