Last edit by: JDiver
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
(Includes Executive Platinum status and Admirals Club membership)
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez, for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (those who spend upwards of US$50k a year on travel with AA).
Services provided include airport escorts and pre-boarding; assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. As of 2014, and there seem to be no major changes reported for 2015.
ConciergeKey members receive AAdvantage Executive Platinum status, membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership. (From our FlyerGuide AA Wiki page)
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous thread: ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
#31
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
Maybe a lot of $1800+ r/t LGA-DFW flights in coach (M fare, lowest avail within 3 days and no Sat stay)? I mean it would take ~35 of them to hit 100k EQPs. Someone who does it bi-weekly would earn only ~73k EQM/Ps but spend over $45k.
Obviously that person could be planning better, but you can see the idea.
Obviously that person could be planning better, but you can see the idea.
#32
Join Date: Jan 2011
Location: DFW
Programs: AA EXP, 1MM, SPG Plat, Hyatt Plat
Posts: 51
I haven't received a notice of my EXP requalification yet either even though it happened months ago. I don't need a card or more bag tags but I'd sure like the peace of mind that AA knows I'm still EXP for another year.
#33
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
If it makes you feel better, I'm way ahead of you in spend, DFW based (a few gate agents know me as I approach the gate - how sad is that?), all domestic and not CK. Not sure what it would do for me anyway - AA already takes pretty good care of me as a lowly EXP.
I haven't received a notice of my EXP requalification yet either even though it happened months ago. I don't need a card or more bag tags but I'd sure like the peace of mind that AA knows I'm still EXP for another year.
I haven't received a notice of my EXP requalification yet either even though it happened months ago. I don't need a card or more bag tags but I'd sure like the peace of mind that AA knows I'm still EXP for another year.
I crossed 100K in early Dec. and spoke with CS after waiting 2 1/2 weeks--they said 5-8 weeks (last year it was much less...a week(?)). In another thread here, which I started, about not receiving my new credentials, one poster said that nothing will be sent out until after 1/2014.
#34
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
How could someone possibly get Concierge Key w/o also being EXP? The only way I could think of would be like flying 6-8 full fare F roundtrips from JFK-LHR. Or exclusively flying short domestic flights in full fare F. Or is CK a program where once you get it, you keep it?
#35
Join Date: Jul 2013
Programs: AA EXP, UA GS
Posts: 54
Have any current or former United Global Services members successfully been matched to ConciergeKey?
#36
Join Date: Apr 2007
Location: Chicago
Programs: AA CK, BA Gold, SPG PLT, Hyatt Diamond, Avis First, Hertz 5*
Posts: 537
CK never shows up on boarding passes, log-in status, etc. The Admirals Club will know you are CK (another perk - you get an Admirals Club membership gratis) because it says "ConciergeKey!" on their screen when they scan your boarding pass.
On one hand, I like the low-key approach - it's truly a private concierge in a sense. OTOH, I would prefer it was more like UA's GS in the sense your upgrades get prioritized (i.e. GS get priority over 1K; CK does not get prioritized over EXP). Also, I think some of the Flagship Check-ins are hit or miss (LAX in particular is mediocre).
On one hand, I like the low-key approach - it's truly a private concierge in a sense. OTOH, I would prefer it was more like UA's GS in the sense your upgrades get prioritized (i.e. GS get priority over 1K; CK does not get prioritized over EXP). Also, I think some of the Flagship Check-ins are hit or miss (LAX in particular is mediocre).
#37
Join Date: Mar 2009
Location: Midwest
Programs: UA GS, UA 1.6MM, AA LT PLT, AA 2.6MM, Intercontinental Royal Ambassador
Posts: 838
Has anyone received CK renewal for 2014? Last year, I had the two extra SWUs deposited in my account by mid January which is when I knew I had requalified for CK. I haven't yet received those complimentary SWUs in 2014 so I wonder if I made it or if they are delaying the requalifications into February?
#38
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
CK never shows up on boarding passes, log-in status, etc. The Admirals Club will know you are CK (another perk - you get an Admirals Club membership gratis) because it says "ConciergeKey!" on their screen when they scan your boarding pass.
On one hand, I like the low-key approach - it's truly a private concierge in a sense. OTOH, I would prefer it was more like UA's GS in the sense your upgrades get prioritized (i.e. GS get priority over 1K; CK does not get prioritized over EXP). Also, I think some of the Flagship Check-ins are hit or miss (LAX in particular is mediocre).
On one hand, I like the low-key approach - it's truly a private concierge in a sense. OTOH, I would prefer it was more like UA's GS in the sense your upgrades get prioritized (i.e. GS get priority over 1K; CK does not get prioritized over EXP). Also, I think some of the Flagship Check-ins are hit or miss (LAX in particular is mediocre).
Plus if you flight is late and your connection is tight - someone will meet you at the arrival gate (with a sign with your name) and take you by cart to the connecting gate. They call the gate and will even hold the flight a little bit until your arrive. Flagship check in and free Admiral's club are other perks. But no special access to the Flagship lounge - only standard access policies.
#39
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Has anyone received CK renewal for 2014? Last year, I had the two extra SWUs deposited in my account by mid January which is when I knew I had requalified for CK. I haven't yet received those complimentary SWUs in 2014 so I wonder if I made it or if they are delaying the requalifications into February?
For those of you who just received CK for the first time, in a few months after enjoying its benefits you will see how nice it is. I noted an earlier but recent post about early boarding - it's hit or miss. LGA is good in the morning especially if you are flying to ORD or DFW. LAX is on request and definitely nothing in the Eagles Nest. ORD is hit or miss but when they are hit, they and the LGA AC club CK staffers are tops. MIA was great in a rare appearance earlier this month, and I received a very pleasant surprise on arrival in Rio this past December when we were greeted on the jetway and assisted with our baggage, etc.
#40
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Has anyone received CK renewal for 2014? Last year, I had the two extra SWUs deposited in my account by mid January which is when I knew I had requalified for CK. I haven't yet received those complimentary SWUs in 2014 so I wonder if I made it or if they are delaying the requalifications into February?
#41
Join Date: Aug 2011
Location: Austin
Programs: AA Platinum 4MM; Marriott Titanium; Hyatt Globalist
Posts: 324
#42
Join Date: Dec 2008
Programs: AA EXP/CK, SPG LT Platinum(RIP), Marriott Bonvoy Titanium, Hilton Diamond, Hertz Presidents Circle
Posts: 267
Are you sure the AAngles can tell if you have qualified for the next year of CK? Because my understanding was that it only shows the current expiration date which in the current case is end of Feb.
#43
Join Date: Jul 2011
Location: ORD and RSW
Programs: Former long time AA EXP and CK - 4 MM; Now LTPL; Hilton Diamond; UA Platinum
Posts: 380
Has anyone received CK renewal for 2014? Last year, I had the two extra SWUs deposited in my account by mid January which is when I knew I had requalified for CK. I haven't yet received those complimentary SWUs in 2014 so I wonder if I made it or if they are delaying the requalifications into February?
#44
Join Date: Dec 2008
Programs: AA EXP/CK, SPG LT Platinum(RIP), Marriott Bonvoy Titanium, Hilton Diamond, Hertz Presidents Circle
Posts: 267
AA Concierge Key as of Summer 2013 (master thread)
I was notified of renewal in January as well, but no SWU as part of the renewal. Perhaps no SWU this year? Or maybe just none for me this year since I was given 4 last time around...