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QR / Qatar Airways: Redeem AA Miles for Award (master thd)

QR / Qatar Airways: Redeem AA Miles for Award (master thd)

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Old Feb 11, 19, 3:12 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
link to QR Travel Alerts)[/quote]

For further information on AA awards see:

HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion

and

AA oneworld and Other Airline Partner Award information, rules (2015 on)

N.B. Upgrades on QR book into fares not granted EQD/EQM by AA. If you're upgraded on QR, be prepared for pushback from some AA agents. You may have to submit a formal request with accompanying documentation reflecting you purchased an eligible fare class.

If you experience difficulties with the AA reservations system, you may be able to book by calling AA Australia (+61 2-9101-1948 ) then press 4 - or the New Zealand number (+64 09-308-4014) as an alternative - although the call center is actually in Suva, Fiji (South African agency Mindpearl) - as they can often see the inventory more reliably, and you can book.

NOTE: USA <-> Canada travel on QR will earn EQ miles etc. in accordance with the fare class purchased.

Links:

Link to AA.com Qatar miles earning etc.

AA miles earning on QR changed 1 May 2016 (Link):

Minimum miles guarantee applies.

Checking QR award availability:

You cannot check QR availability on aa.com. You must check QR availability elsewhere, and then call AA on the phone to book the award. (There is no booking fee.)

You can check QR availability on AA's site, BA's site, QF's site, www.awardnexus.com (which pulls from BA and/or QF), or the KVS tool. (A certain number of searches are free to FlyerTalk members at AwardNexus; click the "more signup options" link under the green Purchase button to sign up as a FlyerTalk member.)

When checking QR award availability, you have to check each segment individually. Both BA and QF can generate very misleading information if you try to check QR award availability all the way through [xxx-(DOH)-yyy] in one step. Be aware AA can only book 330 days out, even if you see availability farther out.

Awards on QR may not be visible to AA agents if a multi-segment itinerary is requested; broken into individual segments will generally reveal availability, however.

As well, AA Australia or New Zealand (actually MindPearl in Fiji) can often see and book AA awards on QR US-based ones might not be able to.

From danger: For AA awards, Economy is X, Business is U, First is Z. NOTE: Those with Z (First) awards may see "Z (Business Class)" shown on the QR website; this is a known glitch.

As well, QR sells intra gulf two class service as First and Economy, as AA does domestically. This can cause some issues with a Business flight including a Gulf "First" flight potentially incurring an F award redemption.

From hotelmotel: "Got my QR PNR from AA. Popped over to QR and selected seats." (AAdvantage award.)

Days of the week: To/from the USA, especially in business class, Qatar often only offers awards seats for Mon..Thu departures, not Fri..Sun departures. So makes sure you check different parts of the week, and not just always weekends (if you're not finding anything on weekends).

NOTE: At DOH / Doha Hamad International Airport, lounges as follows:

Qatar Airways Al Safwa Lounge (not a oneworld lounge): only accessible to those flying First Class on Qatar or oneworld airlines (not oneworld Emeralds flying other lower classes of service)

Qatar Airways Al Mourjan Lounge (not a oneworld lounge): only accessible to those flying Business Class on Qatar or oneworld (not oneworld Sapphire flying lower classes of service)

Oryx Lounge: Third party lounge for qualifying passengers on BA, CX, RJ, UL.

Qatar Airways HIA First Class Lounge (oneworld lounge): First Class ticketed customers, Emerald members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.

Qatar Airways HIA Business Class Lounge (oneworld lounge): First and Business Class ticketed customers, Emerald and Sapphire members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.

Arrivals Lounges (not oneworld lounges): only accessible to those arriving in First or Business Class on Qatar Airways (not oneworld Sapphire flying other oneworld airlines or other classes of service)

See FT: QR Lounges at HIA

The archived posts from 2017 can be found here.
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Old Feb 26, 19, 4:15 am
  #676  
 
Join Date: Feb 2012
Posts: 1,598
Originally Posted by Unionruler View Post
DOH-GRU is painful enough without the EZE tag, like you eat, sleep, and wake up not knowing what to do for the latter half of the flight. I always get off in GRU pitying the other J pax headed to EZE!
That was an intro from J.Peterman's catalog describing "Pajama Set, Cotton, Sizes S,M,L"
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Old Feb 26, 19, 1:56 pm
  #677  
 
Join Date: Apr 2017
Posts: 409
Originally Posted by hargobind View Post
Yeah, they have those dates blacked out for the summer, I believe across all routes in J
I only check availability for Dec 2019 so didn't notice. But that's bad. I wonder why QR is pulling the availability. Leaving OneWorld? If so, why they only pull out biz availability.
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Old Feb 28, 19, 9:31 am
  #678  
 
Join Date: Feb 2003
Location: PHL
Programs: HH Diamond, AA EXP
Posts: 428
Anyone care to share recent experience on how long it took for a QR flight to post, QR flight numbers, but AA # on boarding pass - so i know it was in the system.

It's been 5+ days since the flight, am wondering if i may have a problem, or if this is SOP.
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Old Mar 2, 19, 5:32 am
  #679  
 
Join Date: Apr 2011
Location: DFW
Programs: AA Exec Plat, 3MM; Marriott Gold; Hyatt Platinum; Priority Club Platinum Elite
Posts: 23
I've been wondering about the same. In 2018 and 2017 my flights posted within a couple of days. This year I flew on 2/7 with a return on 2/25. None of my flights have posted yet. A bit frustrating!
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Old Mar 2, 19, 7:08 am
  #680  
 
Join Date: Feb 2003
Location: PHL
Programs: HH Diamond, AA EXP
Posts: 428
Originally Posted by PANK KP View Post
I've been wondering about the same. In 2018 and 2017 my flights posted within a couple of days. This year I flew on 2/7 with a return on 2/25. None of my flights have posted yet. A bit frustrating!
2/7 your at almost the 30 day window. Mine still has yet to show up.
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Old Mar 3, 19, 6:43 am
  #681  
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Join Date: May 1998
Location: CNF/LAX/HKG/PVG
Programs: AA EXP, Lifetime PLT, Silver EK Skywards
Posts: 746
Originally Posted by Dad to Rei View Post
Anyone care to share recent experience on how long it took for a QR flight to post, QR flight numbers, but AA # on boarding pass - so i know it was in the system.

It's been 5+ days since the flight, am wondering if i may have a problem, or if this is SOP.
There's definitely a problem in posting QR flights to AAdvantage. I flew GRU-DOH-HKG last December and the GRU-DOH never posted. I had to submit a claim.
I also just completed a GRU-DOH-HKG on Feb 17 and back Feb 28 HKG-DOH-GRU. NONE of the 4 flights posted so far.
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Old Mar 5, 19, 5:10 am
  #682  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,599
Had a really weird issue recently.

Booked DUB-DOH-SIN on QR using AA miles, by phoning AA around June 2018 for a Feb 2019 flight. Ticketed a couple of days later. No changes to the flight in the 8 months between ticketing and flying. Night before flying, check the booking on both AA.com and QR website, all good, including the seats and meals we had selected some time earlier. Go to check-in at DUB, and find that although my ticket is fine, my partner's ticket is some completely random guys name. we were on one PNR and booked at the same time.

QR desk manager couldn't assign the ticket to the flight, the name was all wrong. Asked who I booked with, did I know this guy (nope), did I make any changes (nope). There was nothing he could do to force my partner onto the flight. I asked him to phone AA. Which he did. As far as AA was concerned all was absolutely fine with the booking and the tickets, her name was on the ticket. They had no knowledge of the random guys name.

This didn't help. At this stage what should have been 10 minutes, was now over an hr. Desk manager, calls over the QR ticketing manager from the ticketing desk. He reviews everything and phones AA again. Whilst waiting to be connected, he notices that not only was the name wrong, but the ticket was saying it was generated in Nov 2016 (and impossibility). Thankfully this removed any lingering suspicion they might have had that there was more story to this than I was telling and that I might possibly be at something underhand.

At this point it became clear that somehow, when migrating from AA sabre to QR Altair, my partners ticketing info had got totally mangled. It looked like it was using data from an old ticket number that had been cycled around. Again, there was nothing QR could do locally. He eventually persuaded the AA rep on the phone (after offering to send a screencap of the QR reservation system) to cancel and re-issue the ticket. 2-3 minutes later, the ticket was fine on the QR system. We flew !

In total, it was close to 90 mins where there was nothing I could do, I had done nothing wrong, and other than the local outstation QR guys being prepared to work at it, I would have been totally screwed. They had never seen this issue before.
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Old Mar 5, 19, 6:19 am
  #683  
 
Join Date: Apr 2002
Location: NYC
Posts: 7,523
That's an unusual case. FYI Improper ticketing is not new. I have had to call AA several times to reissue the ticket at QR check-in, with QR claiming the ticket wasn't issued and AA claiming it all looked fine on their side..
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Old Mar 5, 19, 8:32 am
  #684  
 
Join Date: Nov 2010
Posts: 3,550
[deleted]......
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Old Mar 5, 19, 1:00 pm
  #685  
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Join Date: Jul 2003
Location: Florida
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Originally Posted by erik123 View Post
That's an unusual case. FYI Improper ticketing is not new. I have had to call AA several times to reissue the ticket at QR check-in, with QR claiming the ticket wasn't issued and AA claiming it all looked fine on their side..
This is NOT tickets not properly issued, the tickets are issued but one of the passenger on the same PNR has been replaced by the name of a passenger whose ticket was issued and flown TWO years ago...

Since this is 001 stock, AA's SABRE is once again to be blamed. What a crappy and woefully outdated system - it can no longer handle the volume of transactions therefore recycle PNRs have been the case for a long long time. This is the first time I learned about ticket number is also recycled!

Kudo to QR's outstation managers who went above and beyond to help the customers and the idea to send the screencapture over so AA could see what the screw up was. Bad for the AA side who refused to do anything on the first call. All AA needed was just to reissue the ticket on the first call and the problem would have been fixed. But No, AA wouldn't do it.
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Old Mar 5, 19, 2:23 pm
  #686  
 
Join Date: Feb 2003
Location: PHL
Programs: HH Diamond, AA EXP
Posts: 428
Originally Posted by timfucius View Post
There's definitely a problem in posting QR flights to AAdvantage. I flew GRU-DOH-HKG last December and the GRU-DOH never posted. I had to submit a claim.
I also just completed a GRU-DOH-HKG on Feb 17 and back Feb 28 HKG-DOH-GRU. NONE of the 4 flights posted so far.
Quick follow up, my outbound flights posted this AM, just shy of 2 weeks post flight.
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Old Mar 5, 19, 3:02 pm
  #687  
 
Join Date: Apr 2007
Posts: 1,735
Does QR have blackout dates? I'm trying to get to/from BOM in the next month or so. There's not a single BOM-DOH flight (in any cabin) from today until the end of June. DOH-BOM is scarce now, but completely cuts off from Apr 30-Jul 21. Plenty of space from the US to DOH, but that last short leg has nothing. Surely BOM isn't such a popular destination that every single flight is full for the next 3 months.
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Old Mar 5, 19, 3:30 pm
  #688  
 
Join Date: Nov 2010
Posts: 3,550
Originally Posted by bobert24 View Post
Does QR have blackout dates? I'm trying to get to/from BOM in the next month or so. There's not a single BOM-DOH flight (in any cabin) from today until the end of June. DOH-BOM is scarce now, but completely cuts off from Apr 30-Jul 21. Plenty of space from the US to DOH, but that last short leg has nothing. Surely BOM isn't such a popular destination that every single flight is full for the next 3 months.
"Blackout dates" refer to officially announced unavailable dates. QR announces nothing, but they obviously decide whether to make awards available on each route on each day. In any case, the relevant information for you is that there is no availability. If you have checked on BA/QF that this is not an AA glitch, and you have checked that this is not a married segment issue, you can try one of their other India destinations (if any different) and make your way from BOM to there.
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Old Mar 5, 19, 5:05 pm
  #689  
 
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,350
Wow didn't realize it was getting so difficult to book aa awards on qr. We went to SA in 2017 iad/doh/cpt. There was plenty of availability Looking at next year iad/doh/jnb. Not finding anything.
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Old Mar 5, 19, 6:44 pm
  #690  
 
Join Date: Jan 2019
Location: Albuquerque
Posts: 28
BA search engine is showing up to four seats of QSuite availability almost daily on US-Doha routes starting 2/1/2020. AA search currently only shows space until 1/30/2020. Based on this it looks like QR is only withholding award inventory during the holiday season 11/1-1/31. Perhaps they will open up the inventory at a later date but for those that are interested in flying Qsuites, it looks like the inventory is there for February and beyond
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