Nov 19, 2013, 3:20 pm
Last edit by: Prospero
Covid-19 Update:
For further information on AA awards see:
HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion
and
AA oneworld and Other Airline Partner Award information, rules (2015 on)
N.B. Upgrades on QR book into fares not granted EQD/EQM by AA. If you're upgraded on QR, be prepared for pushback from some AA agents. You may have to submit a formal request with accompanying documentation reflecting you purchased an eligible fare class.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
If you experience difficulties with the AA reservations system, you may be able to book by calling AA Australia (+61 2-9101-1948 ) then press 4 - or the New Zealand number (+64 09-308-4014) as an alternative - although the call center is actually in Suva, Fiji (South African agency Mindpearl) - as they can often see the inventory more reliably, and you can book.
NOTE: USA Canada travel on QR will earn EQ miles etc. in accordance with the fare class purchased.
Links:
Link to AA.com Qatar miles earning etc.
AA miles earning on QR changed 1 May 2016 (Link):
Minimum miles guarantee applies.
Checking QR award availability:
You can check QR availability on AA's site, BA's site, QF's site, www.awardnexus.com (which pulls from BA and/or QF), or the KVS tool. (A certain number of searches are free to FlyerTalk members at AwardNexus; click the "more signup options" link under the green Purchase button to sign up as a FlyerTalk member.)
When checking QR award availability, you have to check each segment individually. Both BA and QF can generate very misleading information if you try to check QR award availability all the way through [xxx-(DOH)-yyy] in one step. Be aware AA can only book 330 days out, even if you see availability farther out.
Awards on QR may not be visible to AA agents if a multi-segment itinerary is requested; broken into individual segments will generally reveal availability, however.
As well, AA Australia or New Zealand (actually MindPearl in Fiji) can often see and book AA awards on QR US-based ones might not be able to.
From danger: For AA awards, Economy is X, Business is U, First is Z. NOTE: Those with Z (First) awards may see "Z (Business Class)" shown on the QR website; this is a known glitch.
As well, QR sells intra gulf two class service as First and Economy, as AA does domestically. This can cause some issues with a Business flight including a Gulf "First" flight potentially incurring an F award redemption.
From hotelmotel: "Got my QR PNR from AA. Popped over to QR and selected seats." (AAdvantage award.)
Days of the week: To/from the USA, especially in business class, Qatar often only offers awards seats for Mon..Thu departures, not Fri..Sun departures. So makes sure you check different parts of the week, and not just always weekends (if you're not finding anything on weekends).
NOTE: At DOH / Hamad International Airport, lounges as follows:
Qatar Airways Al Safwa First Lounge (not a oneworld lounge): only accessible to those flying First Class on Qatar or oneworld airlines and QRPC Platniums flying in ticketed Business (not oneworld Emeralds flying other lower classes of service)
Qatar Airways Al Mourjan Business Lounge (not a oneworld lounge): only accessible to those flying Business Class on Qatar or oneworld (not oneworld Sapphire flying lower classes of service)
Oryx Lounge: Third party lounge.
Qatar Airways HIA First Class Lounge (oneworld lounge): First Class ticketed customers, Emerald members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Qatar Airways HIA Business Class Lounge (oneworld lounge): First and Business Class ticketed customers, Emerald and Sapphire members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Arrivals Lounges (not oneworld lounges): only accessible to those arriving in First or Business Class on Qatar Airways (not oneworld Sapphire flying other oneworld airlines or other classes of service)
See FT: QR Lounges at HIA
Selecting Qatar Airways Seats
If you want to assign a seat after booking an award, you should first try the Qatar website or app. If you experience issues, please try a partner site like Royal Jordanian, Malaysia Airlines, or Sri-Lankan. You can also reach out to the QR Twitter team to fix your record in order to be able to select seats on their own site.
- Sapphire+ status pax are temporarily allowed to use the Al Mourjan Business Lounge
- Only tickets issued on QR 157 stock are eligible for the Extending Our Commitment (EOC) rebooking policy
For further information on AA awards see:
HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion
and
AA oneworld and Other Airline Partner Award information, rules (2015 on)
N.B. Upgrades on QR book into fares not granted EQD/EQM by AA. If you're upgraded on QR, be prepared for pushback from some AA agents. You may have to submit a formal request with accompanying documentation reflecting you purchased an eligible fare class.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
From One Mile at a Time (link)
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
NOTE: USA Canada travel on QR will earn EQ miles etc. in accordance with the fare class purchased.
Links:
Link to AA.com Qatar miles earning etc.
AA miles earning on QR changed 1 May 2016 (Link):
Minimum miles guarantee applies.
Checking QR award availability:
You can check QR availability on AA's site, BA's site, QF's site, www.awardnexus.com (which pulls from BA and/or QF), or the KVS tool. (A certain number of searches are free to FlyerTalk members at AwardNexus; click the "more signup options" link under the green Purchase button to sign up as a FlyerTalk member.)
When checking QR award availability, you have to check each segment individually. Both BA and QF can generate very misleading information if you try to check QR award availability all the way through [xxx-(DOH)-yyy] in one step. Be aware AA can only book 330 days out, even if you see availability farther out.
Awards on QR may not be visible to AA agents if a multi-segment itinerary is requested; broken into individual segments will generally reveal availability, however.
As well, AA Australia or New Zealand (actually MindPearl in Fiji) can often see and book AA awards on QR US-based ones might not be able to.
From danger: For AA awards, Economy is X, Business is U, First is Z. NOTE: Those with Z (First) awards may see "Z (Business Class)" shown on the QR website; this is a known glitch.
As well, QR sells intra gulf two class service as First and Economy, as AA does domestically. This can cause some issues with a Business flight including a Gulf "First" flight potentially incurring an F award redemption.
From hotelmotel: "Got my QR PNR from AA. Popped over to QR and selected seats." (AAdvantage award.)
Days of the week: To/from the USA, especially in business class, Qatar often only offers awards seats for Mon..Thu departures, not Fri..Sun departures. So makes sure you check different parts of the week, and not just always weekends (if you're not finding anything on weekends).
NOTE: At DOH / Hamad International Airport, lounges as follows:
Qatar Airways Al Safwa First Lounge (not a oneworld lounge): only accessible to those flying First Class on Qatar or oneworld airlines and QRPC Platniums flying in ticketed Business (not oneworld Emeralds flying other lower classes of service)
Qatar Airways Al Mourjan Business Lounge (not a oneworld lounge): only accessible to those flying Business Class on Qatar or oneworld (not oneworld Sapphire flying lower classes of service)
Oryx Lounge: Third party lounge.
Qatar Airways HIA First Class Lounge (oneworld lounge): First Class ticketed customers, Emerald members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Qatar Airways HIA Business Class Lounge (oneworld lounge): First and Business Class ticketed customers, Emerald and Sapphire members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Arrivals Lounges (not oneworld lounges): only accessible to those arriving in First or Business Class on Qatar Airways (not oneworld Sapphire flying other oneworld airlines or other classes of service)
See FT: QR Lounges at HIA
Selecting Qatar Airways Seats
If you want to assign a seat after booking an award, you should first try the Qatar website or app. If you experience issues, please try a partner site like Royal Jordanian, Malaysia Airlines, or Sri-Lankan. You can also reach out to the QR Twitter team to fix your record in order to be able to select seats on their own site.
Qatar Airways / QR: Redeem AA Miles for Award (master thd)
Apr 23, 2022, 6:23 am
#2266
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 749
The "Your flight has changed; check back later to see what changed" message typically means that a flight was cancelled or changed in a way that creates a misconnect, and the AA app or web site got confused and can't display it. Despite the "Check back later" it will rarely clear up on its own. If you're looking on the app, try the web, and vice versa. Often, one of them can display your flights when the other can't. It could be a QR flight that changed/got cancelled or it could be an AA flight (your MSP-ORD). If you can see your current flights before you call, that lets you figure out what you want to do to fix it. If it's an AA flight that changed, pick out an alternative if you're not happy with what you've got (if the change is more than an hour or resulted in a misconnect). At any rate, call, because the PNR needs to be cleaned up (the no-longer valid changed flights need to be taken out) and the ticket reissued.
AA said that indeed the MSP>ORD flight had changed. So ticket was reissued. They said QR flight was still there and maybe it was just "sold out". I have my doubts on that one but will keep an eye on the flight to see if it actually goes away. We have some time
Apr 23, 2022, 10:41 am
#2267
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Is anyone else having difficulties getting Qatar flights to show up booked in AA when using AA FF #? Specifically, I've booked two Qatar airways flights and added my AA FF# to the reservations, yet I can't get either to pull up or appear when I log into AA. Am I missing something here?
Apr 23, 2022, 10:46 am
#2268
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
Is anyone else having difficulties getting Qatar flights to show up booked in AA when using AA FF #? Specifically, I've booked two Qatar airways flights and added my AA FF# to the reservations, yet I can't get either to pull up or appear when I log into AA. Am I missing something here?
When you book with AA, there is a record created within AA's system and a record created in QR's system. When you make changes with AA, they will propogate to QR. If you do anything directly with QR, it may not propogate back. You will have 2 record locators , one for AA and one for QR
When you book with QR, there will be no entry created on AA. If AA used the same system as QR, and the AA FF number was present, it might get spotted and show up ( c.f. BA bookings appearing in QF where QF FF number is added )
Did you make the booking through AA or via another method ( e.g. direct with QR ) ?
Last edited by Dave Noble; Apr 23, 2022 at 10:51 am
Apr 23, 2022, 10:49 am
#2269
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Correct, they are revenue based booking on QR. I'm confused, I've purchased tickets on QR in the past (recently), and once I added my AA #, the flights showed up in AA.
Apr 23, 2022, 10:53 am
#2270
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
That surprises me. That it doesn't show up is what I would expect and wouldn't think that anything is wrong with the booking
Apr 23, 2022, 10:56 am
#2271
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Maybe it's because the two itineraries I just booked don't include any AA metal? The previous trips have originated on AA metal. Maybe that could be the culprit?
Apr 23, 2022, 12:33 pm
#2272
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,380
Apr 23, 2022, 1:55 pm
#2273
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
small update. still skeptical.
AA said that indeed the MSP>ORD flight had changed. So ticket was reissued. They said QR flight was still there and maybe it was just "sold out". I have my doubts on that one but will keep an eye on the flight to see if it actually goes away. We have some time
AA said that indeed the MSP>ORD flight had changed. So ticket was reissued. They said QR flight was still there and maybe it was just "sold out". I have my doubts on that one but will keep an eye on the flight to see if it actually goes away. We have some time
Apr 25, 2022, 8:18 am
#2274
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 749
The "Your flight has changed" mention was because the AA flight changed. The QR flight may show as all zeroes because, as you suspect, QR plans to cancel it, but until QR does, AA won't know anything has changed, so that wouldn't cause a "Your flight has changed" message until it does cancel or get changed. If QR does cancel the flight, probably they will automatically switch you to a different flight. At that point, you should check your seat on the new flight and contact AA to reissue your ticket.
Looking at EF, there are only a couple of seats other than ours still assigned on our ord>doh flight. That flight is definitely going away.
That said, have the DFW >DOH flights been pretty reliable for Qsuites these days? They didnt used to be and ORD was much more reliable for Qsuites
Apr 25, 2022, 8:29 am
#2275
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,380
Any chance if I call Qatar, they could proactively change the flights at this point? I'm guessing no since not officially changed - the agent likely wouldn't know anything more than the AA agent?
Looking at EF, there are only a couple of seats other than ours still assigned on our ord>doh flight. That flight is definitely going away.
That said, have the DFW >DOH flights been pretty reliable for Qsuites these days? They didnt used to be and ORD was much more reliable for Qsuites
Looking at EF, there are only a couple of seats other than ours still assigned on our ord>doh flight. That flight is definitely going away.
That said, have the DFW >DOH flights been pretty reliable for Qsuites these days? They didnt used to be and ORD was much more reliable for Qsuites
Apr 25, 2022, 8:31 am
#2276
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,437
Any chance if I call Qatar, they could proactively change the flights at this point? I'm guessing no since not officially changed - the agent likely wouldn't know anything more than the AA agent?
Looking at EF, there are only a couple of seats other than ours still assigned on our ord>doh flight. That flight is definitely going away.
That said, have the DFW >DOH flights been pretty reliable for Qsuites these days? They didnt used to be and ORD was much more reliable for Qsuites
Looking at EF, there are only a couple of seats other than ours still assigned on our ord>doh flight. That flight is definitely going away.
That said, have the DFW >DOH flights been pretty reliable for Qsuites these days? They didnt used to be and ORD was much more reliable for Qsuites
Both DFW flights are scheduled as Q-Suites but obviously the earlier flight on the A350 would be more of a guarantee. A few days ago someone in this thread mentioned they had a last minute substitution to a non Q-Suites plane on the late 777 flight from DFW.
Apr 25, 2022, 8:48 am
#2277
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 749
Apr 25, 2022, 9:10 am
#2278
Join Date: May 2019
Programs: AA
Posts: 338
Right time to book?
Am seeing great QR U availability in March 2023. If I book the flight, then QR (a) reschedules or (b) cancels, am I in trouble unless there is another flight with U availability?
I feel like it's a catch 22, you need to book early to get the award space before other people, but QR could also make life difficult.
I feel like it's a catch 22, you need to book early to get the award space before other people, but QR could also make life difficult.
Apr 25, 2022, 9:14 am
#2279
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 749
Am seeing great QR U availability in March 2023. If I book the flight, then QR (a) reschedules or (b) cancels, am I in trouble unless there is another flight with U availability?
I feel like it's a catch 22, you need to book early to get the award space before other people, but QR could also make life difficult.
I feel like it's a catch 22, you need to book early to get the award space before other people, but QR could also make life difficult.
Apr 25, 2022, 2:07 pm
#2280
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
See above. If QR does cancel it, they will likely rebook the poster, at which point they should select new seats and call AA to reissue the ticket.
