Nov 19, 2013, 3:20 pm
Last edit by: Prospero
Covid-19 Update:
For further information on AA awards see:
HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion
and
AA oneworld and Other Airline Partner Award information, rules (2015 on)
N.B. Upgrades on QR book into fares not granted EQD/EQM by AA. If you're upgraded on QR, be prepared for pushback from some AA agents. You may have to submit a formal request with accompanying documentation reflecting you purchased an eligible fare class.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
If you experience difficulties with the AA reservations system, you may be able to book by calling AA Australia (+61 2-9101-1948 ) then press 4 - or the New Zealand number (+64 09-308-4014) as an alternative - although the call center is actually in Suva, Fiji (South African agency Mindpearl) - as they can often see the inventory more reliably, and you can book.
NOTE: USA Canada travel on QR will earn EQ miles etc. in accordance with the fare class purchased.
Links:
Link to AA.com Qatar miles earning etc.
AA miles earning on QR changed 1 May 2016 (Link):
Minimum miles guarantee applies.
Checking QR award availability:
You can check QR availability on AA's site, BA's site, QF's site, www.awardnexus.com (which pulls from BA and/or QF), or the KVS tool. (A certain number of searches are free to FlyerTalk members at AwardNexus; click the "more signup options" link under the green Purchase button to sign up as a FlyerTalk member.)
When checking QR award availability, you have to check each segment individually. Both BA and QF can generate very misleading information if you try to check QR award availability all the way through [xxx-(DOH)-yyy] in one step. Be aware AA can only book 330 days out, even if you see availability farther out.
Awards on QR may not be visible to AA agents if a multi-segment itinerary is requested; broken into individual segments will generally reveal availability, however.
As well, AA Australia or New Zealand (actually MindPearl in Fiji) can often see and book AA awards on QR US-based ones might not be able to.
From danger: For AA awards, Economy is X, Business is U, First is Z. NOTE: Those with Z (First) awards may see "Z (Business Class)" shown on the QR website; this is a known glitch.
As well, QR sells intra gulf two class service as First and Economy, as AA does domestically. This can cause some issues with a Business flight including a Gulf "First" flight potentially incurring an F award redemption.
From hotelmotel: "Got my QR PNR from AA. Popped over to QR and selected seats." (AAdvantage award.)
Days of the week: To/from the USA, especially in business class, Qatar often only offers awards seats for Mon..Thu departures, not Fri..Sun departures. So makes sure you check different parts of the week, and not just always weekends (if you're not finding anything on weekends).
NOTE: At DOH / Hamad International Airport, lounges as follows:
Qatar Airways Al Safwa First Lounge (not a oneworld lounge): only accessible to those flying First Class on Qatar or oneworld airlines and QRPC Platniums flying in ticketed Business (not oneworld Emeralds flying other lower classes of service)
Qatar Airways Al Mourjan Business Lounge (not a oneworld lounge): only accessible to those flying Business Class on Qatar or oneworld (not oneworld Sapphire flying lower classes of service)
Oryx Lounge: Third party lounge.
Qatar Airways HIA First Class Lounge (oneworld lounge): First Class ticketed customers, Emerald members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Qatar Airways HIA Business Class Lounge (oneworld lounge): First and Business Class ticketed customers, Emerald and Sapphire members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Arrivals Lounges (not oneworld lounges): only accessible to those arriving in First or Business Class on Qatar Airways (not oneworld Sapphire flying other oneworld airlines or other classes of service)
See FT: QR Lounges at HIA
Selecting Qatar Airways Seats
If you want to assign a seat after booking an award, you should first try the Qatar website or app. If you experience issues, please try a partner site like Royal Jordanian, Malaysia Airlines, or Sri-Lankan. You can also reach out to the QR Twitter team to fix your record in order to be able to select seats on their own site.
- Sapphire+ status pax are temporarily allowed to use the Al Mourjan Business Lounge
- Only tickets issued on QR 157 stock are eligible for the Extending Our Commitment (EOC) rebooking policy
For further information on AA awards see:
HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion
and
AA oneworld and Other Airline Partner Award information, rules (2015 on)
N.B. Upgrades on QR book into fares not granted EQD/EQM by AA. If you're upgraded on QR, be prepared for pushback from some AA agents. You may have to submit a formal request with accompanying documentation reflecting you purchased an eligible fare class.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
From One Mile at a Time (link)
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
NOTE: USA Canada travel on QR will earn EQ miles etc. in accordance with the fare class purchased.
Links:
Link to AA.com Qatar miles earning etc.
AA miles earning on QR changed 1 May 2016 (Link):
Minimum miles guarantee applies.
Checking QR award availability:
You can check QR availability on AA's site, BA's site, QF's site, www.awardnexus.com (which pulls from BA and/or QF), or the KVS tool. (A certain number of searches are free to FlyerTalk members at AwardNexus; click the "more signup options" link under the green Purchase button to sign up as a FlyerTalk member.)
When checking QR award availability, you have to check each segment individually. Both BA and QF can generate very misleading information if you try to check QR award availability all the way through [xxx-(DOH)-yyy] in one step. Be aware AA can only book 330 days out, even if you see availability farther out.
Awards on QR may not be visible to AA agents if a multi-segment itinerary is requested; broken into individual segments will generally reveal availability, however.
As well, AA Australia or New Zealand (actually MindPearl in Fiji) can often see and book AA awards on QR US-based ones might not be able to.
From danger: For AA awards, Economy is X, Business is U, First is Z. NOTE: Those with Z (First) awards may see "Z (Business Class)" shown on the QR website; this is a known glitch.
As well, QR sells intra gulf two class service as First and Economy, as AA does domestically. This can cause some issues with a Business flight including a Gulf "First" flight potentially incurring an F award redemption.
From hotelmotel: "Got my QR PNR from AA. Popped over to QR and selected seats." (AAdvantage award.)
Days of the week: To/from the USA, especially in business class, Qatar often only offers awards seats for Mon..Thu departures, not Fri..Sun departures. So makes sure you check different parts of the week, and not just always weekends (if you're not finding anything on weekends).
NOTE: At DOH / Hamad International Airport, lounges as follows:
Qatar Airways Al Safwa First Lounge (not a oneworld lounge): only accessible to those flying First Class on Qatar or oneworld airlines and QRPC Platniums flying in ticketed Business (not oneworld Emeralds flying other lower classes of service)
Qatar Airways Al Mourjan Business Lounge (not a oneworld lounge): only accessible to those flying Business Class on Qatar or oneworld (not oneworld Sapphire flying lower classes of service)
Oryx Lounge: Third party lounge.
Qatar Airways HIA First Class Lounge (oneworld lounge): First Class ticketed customers, Emerald members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Qatar Airways HIA Business Class Lounge (oneworld lounge): First and Business Class ticketed customers, Emerald and Sapphire members, as well as their accompanying guests, travelling on Qatar Airways and other oneworld member flights.
Arrivals Lounges (not oneworld lounges): only accessible to those arriving in First or Business Class on Qatar Airways (not oneworld Sapphire flying other oneworld airlines or other classes of service)
See FT: QR Lounges at HIA
Selecting Qatar Airways Seats
If you want to assign a seat after booking an award, you should first try the Qatar website or app. If you experience issues, please try a partner site like Royal Jordanian, Malaysia Airlines, or Sri-Lankan. You can also reach out to the QR Twitter team to fix your record in order to be able to select seats on their own site.
Qatar Airways / QR: Redeem AA Miles for Award (master thd)
Feb 20, 2022, 9:22 pm
#2041
Join Date: Nov 2019
Location: RDU
Programs: HH Diamond, AA Gold, Marriot Plat
Posts: 209
Any suggestion on how to look for J award (70K) on Qatar flight from DFW/IAH preferably but can reposition to another airport to India (DEL/BLR/HYD/BOM) in 1st week of June 2022. I tried to search DFW/LAX/JFK-DOH segment and its only showing AA flight JKF-DOH and mileage is around 120K. Is QR J Awards black dates in June 2022 ?
Feb 20, 2022, 9:26 pm
#2042
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,422
And, it should be noted that QR does not fly F to the US.
Feb 20, 2022, 9:33 pm
#2043
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,422
Any suggestion on how to look for J award (70K) on Qatar flight from DFW/IAH preferably but can reposition to another airport to India (DEL/BLR/HYD/BOM) in 1st week of June 2022. I tried to search DFW/LAX/JFK-DOH segment and its only showing AA flight JKF-DOH and mileage is around 120K. Is QR J Awards black dates in June 2022 ?
Feb 21, 2022, 6:11 am
#2044
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Feb 21, 2022, 6:18 am
#2045
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Any suggestion on how to look for J award (70K) on Qatar flight from DFW/IAH preferably but can reposition to another airport to India (DEL/BLR/HYD/BOM) in 1st week of June 2022. I tried to search DFW/LAX/JFK-DOH segment and its only showing AA flight JKF-DOH and mileage is around 120K. Is QR J Awards black dates in June 2022 ?
And be sure to only select an AA flight that has SAAver award inventory (look at the "Details" tab and be sure it books into U for business).
Feb 21, 2022, 7:47 am
#2046
Join Date: Mar 2010
Location: Austin TX
Programs: AA EXEP 2MM, Delta Diamond, Hilton Diamond, Avis President Club, Marriot gold,Emerald Exec,
Posts: 413
It's not a black-out date, but simply that QR has not made any additional award seats available. June 2022 flights were loaded approximately July 2021, so about seven months ago. Any award seats that were available have likely been obtained by others. If you want to use AA miles then be flexible and search for other airlines on other routes.
The post you replied to was specifically looking for business class awards. It used "J" as shorthand for "business class". First class awards typically book into Z.
And be sure to only select an AA flight that has SAAver award inventory (look at the "Details" tab and be sure it books into U for business).
The post you replied to was specifically looking for business class awards. It used "J" as shorthand for "business class". First class awards typically book into Z.
And be sure to only select an AA flight that has SAAver award inventory (look at the "Details" tab and be sure it books into U for business).
Feb 21, 2022, 8:26 am
#2047
Join Date: Dec 2021
Posts: 46
I have a version of the "AA booking not visible on QR site" that I want to ask here. I booked two connecting QR flights (US-DOH-Asia) using AAdvantage miles. I got the QR PNR (I think you used to have to call in, but it's now visible on the booking in AA.com) and went to the QR website. I saw the Contact Details pop-up and when I entered my information I got the normal error that the "same frequent flyer number has been entered twice." Fine. I used RJ.com to select my seats, but I'd still like to clean up the PNR so I can access my booking there and select meals as I get closer. I called in and the agent could see the two FF numbers, one of which is my actual number and the other of which is something else entirely. He said he couldn't clean it up for me and I'd have to call AA, which I don't think is true, but whatever, HUCA. The next agent said he could only see one FF number in the booking. Great! So I tried to log in again and got the same error. Next I tried the Twitter team who suggested I call in, so I did that a third time. The third agent confirmed that he only sees one FF number (the correct one) but when I try to log in I keep getting the same error. Again, seats are already assigned, so I don't know that being able to log in is essential (not that assigning seats is essential), but it just seems weird I can't get this figured out. As a side note, my wife and I are booked in separate PNRs bc the awards came from our respective AAdvantage accounts. Once I cleaned hers up on RJ.com I can pull up her PNR on QR's website without any problems. Any suggestions on how to get this resolved?
Feb 21, 2022, 10:09 am
#2048
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
I have a version of the "AA booking not visible on QR site" that I want to ask here. I booked two connecting QR flights (US-DOH-Asia) using AAdvantage miles. I got the QR PNR (I think you used to have to call in, but it's now visible on the booking in AA.com) and went to the QR website. I saw the Contact Details pop-up and when I entered my information I got the normal error that the "same frequent flyer number has been entered twice." Fine. I used RJ.com to select my seats, but I'd still like to clean up the PNR so I can access my booking there and select meals as I get closer. I called in and the agent could see the two FF numbers, one of which is my actual number and the other of which is something else entirely. He said he couldn't clean it up for me and I'd have to call AA, which I don't think is true, but whatever, HUCA. The next agent said he could only see one FF number in the booking. Great! So I tried to log in again and got the same error. Next I tried the Twitter team who suggested I call in, so I did that a third time. The third agent confirmed that he only sees one FF number (the correct one) but when I try to log in I keep getting the same error. Again, seats are already assigned, so I don't know that being able to log in is essential (not that assigning seats is essential), but it just seems weird I can't get this figured out. As a side note, my wife and I are booked in separate PNRs bc the awards came from our respective AAdvantage accounts. Once I cleaned hers up on RJ.com I can pull up her PNR on QR's website without any problems. Any suggestions on how to get this resolved?
Look at the last few posts in the QR forum thread:
Cannot select seat online
Feb 21, 2022, 10:53 am
#2049
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,422
I have two QR award flights for later on this summer where I had the same issues. I noticed a couple of days ago (while checking on a QR schedule change) that the QR site now allows you to fully manage AA award bookings on the QR site. I would try again and hopefully you would be able to select seats, update passenger and contact information, etc.
Look at the last few posts in the QR forum thread:
Cannot select seat online
Look at the last few posts in the QR forum thread:
Cannot select seat online
QR becoming more difficult with seat selection?
Feb 21, 2022, 2:00 pm
#2050
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Feb 21, 2022, 2:21 pm
#2051
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Feb 21, 2022, 2:30 pm
#2052
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,422
QR award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
Feb 21, 2022, 2:45 pm
#2053
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Feb 21, 2022, 5:54 pm
#2054
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
If you can't find award space searching point-to-point, the next thing to try is searching connection-to-connection, e.g., DFW-DOH, IAH-DOH, DFW-AUH, IAH-AUH, DFW-CMB, IAH-CMB, DFW-LHR, then DOH-DEL, DOH-HYD, etc. Although, I took a look for you, and it seems that award space to India is quite limited then. There are award seats on UL out of CMB the last day or two of May, and there's some award space on BA out of LHR the first few days of June.
Last edited by anabolism; Feb 21, 2022 at 7:00 pm Reason: missing "i" in "it"
Feb 21, 2022, 9:34 pm
#2055
Join Date: Jul 2014
Location: Pennsylvania, USA
Posts: 128
"Thank you for your email. We apologize, but we do not have an ETA on the resolution at this time. We will notify you when it has been fixed."