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ARCHIVE: HELP DESK: 2019 MileSAAver / SAAver award questions, assistance

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Old Mar 2, 2021, 10:17 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
NOTE: This archive thread contains all posts made in 2019 from the original thread: https://www.flyertalk.com/forum/american-airlines-aadvantage/1511217-help-desk-milesaaver-saaver-award-questions-assistance.html
2020 Wikipost version (This archival wikipost is locked to all but Moderators).

HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion
Some of you might have found your thread merged into this "consolidated" thread. If your desire is to become thoroughly familiar with the knowledge that has been accumulated about the process for acquiring MileSAAver awards feel free to read this entire thread. If you only want the assistance from those who have the knowledge your request has been merged at the end. Feel free to wait for a forthcoming answer.

If you have reached this thread by using the search process you have the same choices as above. Read the thread and become knowledgeable or post at the end and wait for a forthcoming answer.

thanks
~magic111


NOTE: for more detailed fare rules, see AA oneworld & Other Airline Partner Award information, rules (master thd)

Two award search systemsTWA884

There are two search systems, legacy and new. The new one shows award availability which does not appear when searching with the old system.

See:

New Award Booking / Search / Calendar on aa.com 2019link (FT thread)

The Insider Trick to Getting More American Airlines Saver Award Availability

***

If you want to make sure that you’re seeing results from both award searching systems, you’ll want to perform an award search starting on each of these:


NOTE: “Married segment” issues exist, wherein AA may make a IAH-DFW-XXX award available, but not DFW-XXX; or STL-PHL-LHR, but PHL-LHR May not be available in conjunction with ORD- and others. See

More award availability restricted by married segments / connections

Award hold period: Awards can generally be held for five days; five day extensions require continued availability of your flights and generating a new award booking and five day hold.

Though AA can start releasing awards 331 days from the desired flight date (even though some other airlines might make award seats available to their members 355 days out), it’s very likely award seats may be released a few days after that. If seats aren’t sold and Revenue Management algorithms signify slow sales, more seats might be released going forward.

Within 14 days the hold period changes from 5 days to 1 day. And AA has periodically played the game in the past whereby within certain timeframes, usually 7 or 14 days before, they eliminate all sAAver space. Completely route specific. — JJeffrey


="3"%Airlines that can be booked for award travel on aa.com

oneworld alliance airline partners
  • AA - American Airlines
  • BA - British Airways (awards incur significant YQ surcharge
  • AY - Finnair
  • IB - Iberia
  • JL - Japan Airlines
  • QF - Qantas
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines (joining 31 Mar 2020)
  • S7 - S7 Airlines
  • UL - Sri Lankan Airlines
="3"%other airline partners
  • AS - Alaska Airlines* (ended 29 Feb 2020, to be restored upon joining oneworld in 2021 )
  • 9K - Cape Air (but only certain cities)
  • TN - Air Tahiti Nui
  • EY - Etihad
  • HA - Hawaiian Airlines (only certain routes

* Mileage redemption on Alaska Airlines is ending effective February 29, 2020. All award travel must be booked and ticketed by February 29, 2020. Travel is valid for 1 year after ticketing date and must be flown no later than February 28, 2021. Ticket changes will not be allowed after February 29, 2020.
All others must be requested by telephone; see Note below.

NOTE: To search for partner awards, go to advanced search from the awards search or home page and select all airlines.


="3"%Full list of oneworld airline partners (and their affiliates)
  • AA - American Airlines
  • BA - British Airways (Cityflyer, Comair, OpenSkies, Sun-Air of Scandinavia)
  • CX - Cathay Pacific (Dragonair)
  • AY - Finnair (Flybe)
  • IB - Iberia (Air Nostrum, Iberia Express)
  • JL - Japan Airlines (JAL Express, J-Air, Japan Transocean Air)
  • LA- LAN Airlines (LAN Argentina, LAN Ecuador, LAN Express, LAN Colombia, LAN Peru only, ending 1 Oct 2020)
  • MH - Malaysia Airlines
  • QF - Qantas Airways (QantasLink, Jetconnect)
  • QR - Qatar Airways
  • AT - Royal Air Maroc (as of 31 Mar 2020)
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines (Globus) (excludes Siberia / far eastern Russia awards)
  • UL - SriLankan Airlines
  • JJ - TAM Airlines (LATAM Airlines will no longer operate using the airline code JJ for flights on or after October 27, 2019.)

When you do call, you might want to search for award space on the flights you want and tell the agent about those flights; sometimes AA agents won't find award seats unless they search by segment.

When using other airline web sites or tools to search for award availability, it’s best to do so by segment rather than by trip. E. g. BA may show availability SAN-LHR and LHR-AMS, but not SAN-AMS. And in some instances (EY, FJ, etc.) AA US may not see availability that AA Australia or New Zealand might see.

="3"%Full list of additional airline partners offering award redemptions
  • 9K - Cape Air
  • AS - Alaska Airlines/Horizon Air (end 29 Feb 2020, to begin upon joining oneworld in 2021)
  • CZ - China Southern Airlines
  • EY - Etihad Airways
  • FJ - Fiji Airways
  • HA - Hawaiian Airlines
  • TN - Air Tahiti Nui

="3"%NOTE: Ticketing charge


Code:
oneworld Partners Award Fare Codes First-Business-Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LATAM Group
 JJ - TAM Airlines O I X
 LA – LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 CZ– China Southern Airways (unknown)
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS – Alaska Airlines A W
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------
Effective February 16, 2015, a Reservations Ticketing Service Charge of $30.00 for domestic itineraries and $40.00 for international itineraries will be applied by AA Reservations when ticketing award reservations that can be booked on aa.com. The charge is waived for award reservations that cannot be booked on aa.com including reduced mileage awards, and for Executive Platinums. N.B. Executive Platinums booking award for non-EP will pay the service charges.
NOTE: Rather than release SAAver Awards at 330 days out, AA generally delays 48 hours after the 330 day time period has begun, at or about midnight Central time.

="3"%Other rules that may affect your awards="3"%:

="3"%Award Rules

American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.

oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Some of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
Up to four one-way awards can be booked on a single PNR. Codeshares are not bookable as Awards.

MPM or Maximum Permitted Miles: A Fare or award may not exceed the most direct routing by more than 25% (unless the fare routing includes a ticketed point deduction (essentially a miles allowance that extends MPM). See MPM / Maximum Permitted Mileage & Ticketed Point Deductions (merged threads).

Stopovers and Connections

Stopovers are no longer allowed on AA awards. Stopovers will require multiple awards.

Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards as of Aug 2017. Link

Domestic Connections must be under 4 hours for domestic flights (except Hawaii), with some exceptions: "LIFO" (Last In - First Out connections are generally allowed.

Hawaii itinerary: Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii. NOTE: Hawaii interisland connections must be separate awards and can not be included as part of a mainland-island award.

International Connections must generally not exceed 23:59 hours. Some leeway has occasionally been granted when connecting flights are not daily. If the itinerary includes an international flight, the rules for international connections apply. Link to these courtesy of JonNYC.

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It may be difficult getting some agents to book this.

"Most Significant Carrier" rule: To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Constructed fares: Another rule disallows awards where the fare must be constructed (also referred to as "YY"): Using a partner, the trip will require two awards if the governing carrier (e,g. airline operating on the major route, such as transpacific carrier) doesn't publish a through fare that includes the award's proposed origin and destination that allows the carriers proposed.

See this thread about examples using TN.

Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

See Award with available segments not bookable? (Married Segment issues)
="3"%Resources

NOTE: New award charts are posted on AA.com from time to time. See the American Airlines charts here and the oneworld and partner award charts here.
Some airlines or areas have different, extra or special characteristics for securing awards. See

aa.com Basic (front page) vs Advanced Award Search Results (abbreviated results for front page search vs. Advanced award search)

AAdvantage awards to / from Australia, New Zealand link

AAdvantage awards to the Galápagos Islands, Ecuador link

AAdvantage awards on Air Tahiti Nui link

AAdvantage awards using British Airways incurring (avoiding) high fees link

AAdvantage award on Cathay Pacific (and Cathay Dragon) link

AAdvantage awards using Etihad Airways link

AAdvantage awards using Fiji Airways link

AAdvantage awards using Japan Airlines link

AAdvantage awards using Qantas Airways link

AAdvantage awards on S7 (Siberian) Airlines link
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. BA in particular is prone to show "phantom" availability.

  • See this article by the Points Guy on BA and Qantas for award searching.

  • See this article to new online tool from Japan Airlines by Australian Frequent Flyer

  • Award booking services - list and reviews (FT thread)

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination. Or use this link to use with your FT login: https://awardnexus.com/user/login?url=%2F.


    Originally Posted by sdsearch
    ...Award Nexus is free (up to a point) for FlyerTalk users. Click "more signup options" under the green Purchase button to sign up for free as a FlyerTalk member.


    “What I like about Award Nexus is it has a much nicer user interface than BA and lets you choose whether to search through BA and/or QF, and as you can see each of those may give somewhat different results.”


    The "cost" to do all these searches once was a total of 12 points, and you get 200 points free when you signup, and then every 90 days you can reload 100 more points for free (once you're below 10 points). So that gives an idea of how many searches could do free...


  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog


Also see:

aa.com Basic (front page) vs Advanced Award Search Results

Phantom / false AA award availability with AA partners (consolidated)

oneworld and Other Airline (Partner) Awards info, rules 2014 on

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated) (Awards using BA incur significant "YQ" surcharges.)

UK APD / Air Passenger Duty charged for UK departures[/quote] (Flights originating in the UK other than INV or BFS - or connections 24:00 or over - incur UK Air Passenger Duty excise taxes.)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Older posts from 2018 have been archived to this archive thread.

Older posts from 2017 have been archived to: this archive thread

Older posts from 2016 have been archived to: this archive thread

Older posts through 2015 have been archived to: this archive thread











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ARCHIVE: HELP DESK: 2019 MileSAAver / SAAver award questions, assistance

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Old Mar 29, 2019, 11:24 pm
  #106  
 
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 468
I haven’t noticed a problem on putting SFO-LAX-JFK on hold (might be temporary) but it does seem like the website favors AS over AA for the short flights.

As for bug vs feature, for BOS-LAX-SFO using a 3-class 32B, if you connect to a AS flight then the cost is only 25K (rather than 32.5K for connecting to AA, or just BOS-LAX — 1st to SFO isn’t an option at any price, besides a multi-city booking).
armus is offline  
Old Mar 30, 2019, 8:12 am
  #107  
 
Join Date: Jun 2002
Posts: 551
Originally Posted by Happy
Isn't that BA site shows LATAM availability?

Though I am not hopeful finding LATAM award seats which seem to be very erratic and often completely zeroed out during the high season, i.e. late Nov to early Feb. I have never found anything in Dec nor Jan on either direction and that foils our plan to take advantage of repositioning cruise to and from South America.
Good luck to the OP who tries to find that if his travel time is during South America's Summer months.
I've found LATAM award seat availability to be very erratic. 6+ seats will be available one day (economy) and then gone the next, only to return a week later. I think their systems are even more fouled up than AA's.

Was recently able to book four economy seats as a sAAver award for the return home just after New Year's - SCL-JFK-CVG.
dc10forlife is offline  
Old Mar 30, 2019, 8:28 am
  #108  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Originally Posted by DVDBob
Does anyone know if the 18 hour rule for connections still applies for flights from Hawaii?
I believe it is still in effect. AA.com was happy to present me a 15-hr layover at DFW on a quick test search.

Don't forget about married segment availability, though. You may not be able to construct your own OGG-LAX-CLT timing.
3Cforme is offline  
Old Mar 30, 2019, 10:26 am
  #109  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Originally Posted by dc10forlife
I've found LATAM award seat availability to be very erratic. 6+ seats will be available one day (economy) and then gone the next, only to return a week later. I think their systems are even more fouled up than AA's.

Was recently able to book four economy seats as a sAAver award for the return home just after New Year's - SCL-JFK-CVG.
Agree.
The issue is, all the to / from flights are in the middle of the night, departing and arriving at small hours. No way the spouse would take this without a bed. So no go for us. For that reason I gave up a very very nicely priced reposition cruise from Los Angeles to Valparaiso in Dec 2017 with the arriving date on Dec 25. Tried as I might, I could not find anything from Chile, Argentina and Brazil, even via Colombia with a possible itinerary that avoid red-eye flights incl using Avianca and Azul (UA program). A few years ago when AA still had the "free" flight in award booking, we had a "free" last segment MIA-SCL with a dummy date which for 6 months I watched for availability to change it, never saw anything that worked. So that "free" flight was wasted.
Happy is offline  
Old Mar 31, 2019, 1:16 am
  #110  
 
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,942
I understand the 10% rebate on redeemed miles when having the Citi CC will be discontinued at the end of April. I have 35.8k miles now and am looking to book 3x 12.5k for this winter. I was considering first redeeming 2x 12.5k, which will earn a 2.5k rebate that will put me over the top for the 3rd 12.5k award. What's the average time between spending the miles and the rebate posting? Do I jeopardize the entire itin by splitting the redemptions for a single flight?
EkekoBWI is offline  
Old Mar 31, 2019, 6:48 am
  #111  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,529
Originally Posted by EkekoBWI
I understand the 10% rebate on redeemed miles when having the Citi CC will be discontinued at the end of April. I have 35.8k miles now and am looking to book 3x 12.5k for this winter. I was considering first redeeming 2x 12.5k, which will earn a 2.5k rebate that will put me over the top for the 3rd 12.5k award. What's the average time between spending the miles and the rebate posting? Do I jeopardize the entire itin by splitting the redemptions for a single flight?
The rebate tends to post immediately. Put an award reservation for one passenger on a free, five-day hold, and note the PNR. Then, book and purchase the award flight for the other two passengers. Check your AAdvantage account as soon as you receive the ticketing email; if the rebate has not already posted, check your balance the next day. As soon as you see sufficient miles in your account, purchase the award ticket for the third passenger.
guv1976 is offline  
Old Mar 31, 2019, 10:16 am
  #112  
 
Join Date: Feb 2003
Location: PHL
Programs: HH Lifetime Diamond, AA EXP, Marriott Titanium
Posts: 583
Originally Posted by EkekoBWI
I understand the 10% rebate on redeemed miles when having the Citi CC will be discontinued at the end of April. I have 35.8k miles now and am looking to book 3x 12.5k for this winter. I was considering first redeeming 2x 12.5k, which will earn a 2.5k rebate that will put me over the top for the 3rd 12.5k award. What's the average time between spending the miles and the rebate posting? Do I jeopardize the entire itin by splitting the redemptions for a single flight?
Put them on hold as two separate bookings. Do the 2, then the 1. The miles are required to book, but are instantly credited back.

As long as you have two separate bookings you will be fine. If you already have on hold the three as one, then you are gambling it will be put back into inventory.
Dad to Rei is offline  
Old Mar 31, 2019, 10:38 pm
  #113  
 
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,942
Originally Posted by guv1976
The rebate tends to post immediately. Put an award reservation for one passenger on a free, five-day hold, and note the PNR. Then, book and purchase the award flight for the other two passengers. Check your AAdvantage account as soon as you receive the ticketing email; if the rebate has not already posted, check your balance the next day. As soon as you see sufficient miles in your account, purchase the award ticket for the third passenger.
Thanks, will let you know how it works out!
EkekoBWI is offline  
Old Mar 31, 2019, 11:00 pm
  #114  
 
Join Date: Mar 2012
Posts: 314
Is there a URL for the old AA search? The new one is horrible with a lot of options "coming soon." Thought I saw once you can still search the old one if you know how... Thanks
qofmiwok is offline  
Old Apr 1, 2019, 12:13 am
  #115  
FlyerTalk Evangelist
 
Join Date: Oct 2014
Posts: 10,904
Originally Posted by EkekoBWI
I understand the 10% rebate on redeemed miles when having the Citi CC will be discontinued at the end of April. I have 35.8k miles now and am looking to book 3x 12.5k for this winter. I was considering first redeeming 2x 12.5k, which will earn a 2.5k rebate that will put me over the top for the 3rd 12.5k award. What's the average time between spending the miles and the rebate posting? Do I jeopardize the entire itin by splitting the redemptions for a single flight?
Rebate posts as part of the same transaction as the payment. It shows as "bonus miles".'

Attached is a screenshot of a round trip saver business class trip to Europe that I redeemed last year. I get a 10% rebate on the outbound, and slightly less on the return due to the 10k cap. It was all instantaneous -- it looked like this as soon as I booked.
Attached Images  
VegasGambler is offline  
Old Apr 1, 2019, 9:40 am
  #116  
 
Join Date: Nov 2012
Location: Los Angeles, CA
Programs: SPG, AA, UAL, Hyatt, Amex Plat
Posts: 38
Is the rebate capped at 10k miles per trip?

Not the end of the world but odd to see that a booking I just made posted as base miles 120k, bonus miles 10k, net total 110k. Looking traveler by flight showed as 3 at 30k (with 3k promo each) and the least one at 30k with only a 1k promo.
KParks is offline  
Old Apr 1, 2019, 9:43 am
  #117  
 
Join Date: Aug 2017
Programs: AA PLT, IHG Spire
Posts: 550
Originally Posted by KParks
Is the rebate capped at 10k miles per trip?

Not the end of the world but odd to see that a booking I just made posted as base miles 120k, bonus miles 10k, net total 110k. Looking traveler by flight showed as 3 at 30k (with 3k promo each) and the least one at 30k with only a 1k promo.
It's actually capped at 10k per YEAR not just per trip. Looks to be working as expected, no rebate on the additional mileage.
MathMusic is offline  
Old Apr 1, 2019, 9:49 am
  #118  
 
Join Date: Nov 2012
Location: Los Angeles, CA
Programs: SPG, AA, UAL, Hyatt, Amex Plat
Posts: 38
Originally Posted by MathMusic
It's actually capped at 10k per YEAR not just per trip. Looks to be working as expected, no rebate on the additional mileage.
Makes sense, never paid close enough attention I guess. I'll just be glad I squeezed in one last reward trip with the rebate before it goes away!
KParks is offline  
Old Apr 1, 2019, 9:56 am
  #119  
 
Join Date: Feb 2003
Posts: 8,135
Originally Posted by qofmiwok
Is there a URL for the old AA search? The new one is horrible with a lot of options "coming soon." Thought I saw once you can still search the old one if you know how... Thanks
Same old Advanced Search interface comes up fine for me.
beltway is offline  
Old Apr 8, 2019, 10:34 am
  #120  
 
Join Date: Jul 2016
Posts: 17
Using AA miles to get to Bolivia

Hello all,

Newbie to the miles game here. I am looking to sign up for the Aviator card by Barclays which comes with 60k pts. I thought this might be useful for a trip we are planning on taking to Bolivia early next year. According to AA miles chart, this is zone 1 and should be 20,000 miles. So I could potentially get at least one of the two tickets. However I can't see to find award availability at all. I gather th best would be to find a LATAM flight and then call in to AA to book as they don't show up on AA awards portal. And to find LATAM award flights I need to look through British airways, but British airways shows no flights even when looking at the regular book site let alone awards. What am I missing? Is there a better way to get to Bolivia with AA miles? Thank you so much for your help guys.

And I realize next year is a long way to look I mostly just wanted to be sure I could do this before getting the card.
lizzie472 is offline  


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