ARCHIVE: 2018 HELP DESK: MileSAAver / SAAver award questions, assistance
Jul 27, 2018, 8:00 pm
#406
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,532
I just called and placed an AA+BA award on hold. The reason I called was the exact combination of flights wasn't available online. Is that a good enough reason to have the phone fee waived, since while AA and BA could be booked online the flights I wanted couldn't be?
The agent suggested I use multi-city to force the option, but I had tried that. It never said the correct price on the initial screen (after selecting the flights, where you fill in your name). And after that screen I'd get an error message saying the page can not be found.
Thought I could just ticket it online after being placed on hold, but I guess they closed that loophole since it requires me to call in.
The agent suggested I use multi-city to force the option, but I had tried that. It never said the correct price on the initial screen (after selecting the flights, where you fill in your name). And after that screen I'd get an error message saying the page can not be found.
Thought I could just ticket it online after being placed on hold, but I guess they closed that loophole since it requires me to call in.
If aa.com is not letting you hold a multi-city itinerary (even one that is incorrectly priced), inform an agent of the problem. If the agent is not willing to be waive the phone-booking fee because of malfunction of aa.com, ask to be transferred to Internet support, where an agent should be able to help you out.
Jul 27, 2018, 10:06 pm
#407
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,205
Use the multi-city award-booking engine to place your desired flights on hold. Note the PNR, and then call AA to have an agent re-price the itinerary as a single award. Then, go back to the held award -- which should now be priced correctly -- at aa.com, and purchase the award.
If aa.com is not letting you hold a multi-city itinerary (even one that is incorrectly priced), inform an agent of the problem. If the agent is not willing to be waive the phone-booking fee because of malfunction of aa.com, ask to be transferred to Internet support, where an agent should be able to help you out.
If aa.com is not letting you hold a multi-city itinerary (even one that is incorrectly priced), inform an agent of the problem. If the agent is not willing to be waive the phone-booking fee because of malfunction of aa.com, ask to be transferred to Internet support, where an agent should be able to help you out.
I already have it on hold and took the last seat on one of the flights, not ready to ticket it quite yet but I'll try your advice about internet support if the first agent is unable to waive it.
Last edited by alphaeagle; Jul 27, 2018 at 10:13 pm
Jul 28, 2018, 12:45 am
#408
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
I tried looking for an award from AUS-MCO in the first week of October and some of the flights had a 12 hr layover in DFW. Is this normal now?
Jul 28, 2018, 4:01 am
#409
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,663
Jul 28, 2018, 10:41 am
#410
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
Jul 30, 2018, 5:29 pm
#411
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Increasingly so when you're looking for domestic saver awards. Of course as Platinum you would get free standby so if you can't find anything else you want you can book what they're offering and hope for a schedule change or just go standby that day.
Jul 31, 2018, 3:42 pm
#412
Join Date: Jan 2013
Posts: 1,435
Looking at LAX-CPH next year on either May 5 or May 29, 2019. Is AA typically stingy in the month of May? I've never seen so few LAX-LHR nonstops, even when willing to spend more miles and willing to consider the BA surcharge if absolutely needed.
I though Finnair might have better options to Denmark, but they don't. Any other One World partners to try?
thanks
I though Finnair might have better options to Denmark, but they don't. Any other One World partners to try?
thanks
Jul 31, 2018, 4:53 pm
#413
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,442
Looking at LAX-CPH next year on either May 5 or May 29, 2019. Is AA typically stingy in the month of May? I've never seen so few LAX-LHR nonstops, even when willing to spend more miles and willing to consider the BA surcharge if absolutely needed.
I though Finnair might have better options to Denmark, but they don't. Any other One World partners to try?
thanks
I though Finnair might have better options to Denmark, but they don't. Any other One World partners to try?
thanks
Jul 31, 2018, 5:20 pm
#414
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Looking at LAX-CPH next year on either May 5 or May 29, 2019. Is AA typically stingy in the month of May? I've never seen so few LAX-LHR nonstops, even when willing to spend more miles and willing to consider the BA surcharge if absolutely needed.
I though Finnair might have better options to Denmark, but they don't. Any other One World partners to try?
thanks
I though Finnair might have better options to Denmark, but they don't. Any other One World partners to try?
thanks
Aug 3, 2018, 3:37 pm
#415
Join Date: Jan 2013
Posts: 1,435
Thanks, 3C. I hadn't thought of Tahiti. They have great itineraries that work for me via CDG, but No award seats available on Expert Flyer, but it won't hurt to call and ask AA.
Aug 5, 2018, 1:10 pm
#416
Join Date: May 2013
Programs: AA PLT, HH Gold, Marriott Silver
Posts: 282
This may be related to "phantom" availability, but EF is showing "Yes" to Business sAAver seats on IB 6274 ORD-MAD on May 17, 2019 but I can't find it bookable online anywhere. Phone agents have also been unable to find this availability either. Any tips or something else I can try? Ultimately trying to end up in FLR (which is also showing "Yes" in business on IB)
Currently have this itinerary booked in coach but want to avoid that on the TATL segment if at all possible. Not really concerned about any connecting domestic legs.
TIA!
Currently have this itinerary booked in coach but want to avoid that on the TATL segment if at all possible. Not really concerned about any connecting domestic legs.
TIA!
Aug 5, 2018, 3:29 pm
#417
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,122
This may be related to "phantom" availability, but EF is showing "Yes" to Business sAAver seats on IB 6274 ORD-MAD on May 17, 2019 but I can't find it bookable online anywhere. Phone agents have also been unable to find this availability either. Any tips or something else I can try? Ultimately trying to end up in FLR (which is also showing "Yes" in business on IB)
Currently have this itinerary booked in coach but want to avoid that on the TATL segment if at all possible. Not really concerned about any connecting domestic legs.
TIA!
Currently have this itinerary booked in coach but want to avoid that on the TATL segment if at all possible. Not really concerned about any connecting domestic legs.
TIA!
Aug 5, 2018, 8:22 pm
#418
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
I thought I just read something the other day (in some thread on this forum) where someone was unable to do an award booking on some OW airline using AA's domestic agents, and then reached AA agents in another country where they're using Amadeus and there they were able to book it (because the OW airline they were trying to book uses Amadeus instead of Sabre which is what AA uses).
FYI: Sabre and Amadeus are two different airline reservation systems. I don't know why AA agents based somewhere else have access a different airline reservation system than AA uses, but apparently they do.
But sorry, I don't know the trick to getting AA agents using Amadeus vs agents using Sabre.
Aug 7, 2018, 10:31 am
#419
Join Date: May 2013
Programs: AA PLT, HH Gold, Marriott Silver
Posts: 282
Phone agents in which country?
I thought I just read something the other day (in some thread on this forum) where someone was unable to do an award booking on some OW airline using AA's domestic agents, and then reached AA agents in another country where they're using Amadeus and there they were able to book it (because the OW airline they were trying to book uses Amadeus instead of Sabre which is what AA uses).
FYI: Sabre and Amadeus are two different airline reservation systems. I don't know why AA agents based somewhere else have access a different airline reservation system than AA uses, but apparently they do.
But sorry, I don't know the trick to getting AA agents using Amadeus vs agents using Sabre.
I thought I just read something the other day (in some thread on this forum) where someone was unable to do an award booking on some OW airline using AA's domestic agents, and then reached AA agents in another country where they're using Amadeus and there they were able to book it (because the OW airline they were trying to book uses Amadeus instead of Sabre which is what AA uses).
FYI: Sabre and Amadeus are two different airline reservation systems. I don't know why AA agents based somewhere else have access a different airline reservation system than AA uses, but apparently they do.
But sorry, I don't know the trick to getting AA agents using Amadeus vs agents using Sabre.
Aug 9, 2018, 9:24 pm
#420
Join Date: Jan 2005
Posts: 387
AA Miles
Hi,
I am trying to book 4 coach award tickets to Venice.
i was online at 331. There was nothing on AA only a combination of BA with AA. But if I go forward to Sunday they do have. Will they open flights? Trying to fly on a Wednesday of June 2019.
thank you!
I am trying to book 4 coach award tickets to Venice.
i was online at 331. There was nothing on AA only a combination of BA with AA. But if I go forward to Sunday they do have. Will they open flights? Trying to fly on a Wednesday of June 2019.
thank you!