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HELP DESK: MileSAAver / SAAver award questions, assistance

HELP DESK: MileSAAver / SAAver award questions, assistance

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Old May 24, 20, 1:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion
Some of you might have found your thread merged into this "consolidated" thread. If your desire is to become thoroughly familiar with the knowledge that has been accumulated about the process for acquiring MileSAAver awards feel free to read this entire thread. If you only want the assistance from those who have the knowledge your request has been merged at the end. Feel free to wait for a forthcoming answer.

If you have reached this thread by using the search process you have the same choices as above. Read the thread and become knowledgeable or post at the end and wait for a forthcoming answer.

thanks
~magic111


NOTE: for more detailed fare rules, see AA oneworld & Other Airline Partner Award information, rules (master thd)

Two award search systemsTWA884

There are two search systems, legacy and new. The new one shows award availability which does not appear when searching with the old system.

See:

New Award Booking / Search / Calendar on aa.com 2019link (FT thread)

The Insider Trick to Getting More American Airlines Saver Award Availability

***

If you want to make sure that you’re seeing results from both award searching systems, you’ll want to perform an award search starting on each of these:


NOTE: “Married segment” issues exist, wherein AA may make a IAH-DFW-XXX award available, but not DFW-XXX; or STL-PHL-LHR, but PHL-LHR May not be available in conjunction with ORD- and others. See

More award availability restricted by married segments / connections

Award hold period: Awards can generally be held for five days; five day extensions require continued availability of your flights and generating a new award booking and five day hold.

Though AA can start releasing awards 331 days from the desired flight date (even though some other airlines might make award seats available to their members 355 days out), it’s very likely award seats may be released a few days after that. If seats aren’t sold and Revenue Management algorithms signify slow sales, more seats might be released going forward.

Within 14 days the hold period changes from 5 days to 1 day. And AA has periodically played the game in the past whereby within certain timeframes, usually 7 or 14 days before, they eliminate all sAAver space. Completely route specific. — JJeffrey


="3"%Airlines that can be booked for award travel on aa.com

oneworld alliance airline partners
  • AA - American Airlines
  • BA - British Airways (awards incur significant YQ surcharge
  • AY - Finnair
  • IB - Iberia
  • JL - Japan Airlines
  • QF - Qantas
  • QR - Qatar Airways
  • RJ - Royal Jordanian Airlines (joining 31 Mar 2020)
  • S7 - S7 Airlines
  • UL - Sri Lankan Airlines
="3"%other airline partners
  • AS - Alaska Airlines* (ended 29 Feb 2020, to be restored upon joining oneworld in 2021 )
  • 9K - Cape Air (but only certain cities)
  • TN - Air Tahiti Nui
  • EY - Etihad
  • HA - Hawaiian Airlines (only certain routes

* Mileage redemption on Alaska Airlines is ending effective February 29, 2020. All award travel must be booked and ticketed by February 29, 2020. Travel is valid for 1 year after ticketing date and must be flown no later than February 28, 2021. Ticket changes will not be allowed after February 29, 2020.
All others must be requested by telephone; see Note below.

NOTE: To search for partner awards, go to advanced search from the awards search or home page and select all airlines.


="3"%Full list of oneworld airline partners (and their affiliates)
  • AA - American Airlines
  • BA - British Airways (Cityflyer, Comair, OpenSkies, Sun-Air of Scandinavia)
  • CX - Cathay Pacific (Dragonair)
  • AY - Finnair (Flybe)
  • IB - Iberia (Air Nostrum, Iberia Express)
  • JL - Japan Airlines (JAL Express, J-Air, Japan Transocean Air)
  • LA- LAN Airlines (LAN Argentina, LAN Ecuador, LAN Express, LAN Colombia, LAN Peru only, ending 1 Oct 2020)
  • MH - Malaysia Airlines
  • QF - Qantas Airways (QantasLink, Jetconnect)
  • QR - Qatar Airways
  • AT - Royal Air Maroc (as of 31 Mar 2020)
  • RJ - Royal Jordanian Airlines
  • S7 - S7 Airlines (Globus) (excludes Siberia / far eastern Russia awards)
  • UL - SriLankan Airlines
  • JJ - TAM Airlines (LATAM Airlines will no longer operate using the airline code JJ for flights on or after October 27, 2019.)

When you do call, you might want to search for award space on the flights you want and tell the agent about those flights; sometimes AA agents won't find award seats unless they search by segment.

When using other airline web sites or tools to search for award availability, it’s best to do so by segment rather than by trip. E. g. BA may show availability SAN-LHR and LHR-AMS, but not SAN-AMS. And in some instances (EY, FJ, etc.) AA US may not see availability that AA Australia or New Zealand might see.

="3"%Full list of additional airline partners offering award redemptions
  • 9K - Cape Air
  • AS - Alaska Airlines/Horizon Air (end 29 Feb 2020, to begin upon joining oneworld in 2021)
  • CZ - China Southern Airlines
  • EY - Etihad Airways
  • FJ - Fiji Airways
  • HA - Hawaiian Airlines
  • TN - Air Tahiti Nui

="3"%NOTE: Ticketing charge


Code:
oneworld Partners Award Fare Codes First-Business-Economy
 --------------------------------------------------------
 AA - American Airlines Z U T
 --------------------------------------------------------
 AY – Finnair U X
 --------------------------------------------------------
 BA – British Airways Z U X
 --------------------------------------------------------
 CX – Cathay Pacific Z U T
 KA - DragonAir
 --------------------------------------------------------
 IB – Iberia U X
 --------------------------------------------------------
 JL – Japan Airlines (Intl) Z U T
 JL – Japan Airlines (Dom) Z D S
 --------------------------------------------------------
 LATAM Group
 JJ - TAM Airlines O I X
 LA – LAN Chile Z U T
 XL - LAN Ecuador
 LP - LAN Peru
 4M - LAN Argentina
 --------------------------------------------------------
 MH - Malaysia Airlines P U X
 --------------------------------------------------------
 QF - QANTAS Airways P U X
 --------------------------------------------------------
 QR - Qatar Airways Z U X
 --------------------------------------------------------
 RJ – Royal Jordanian U X
 --------------------------------------------------------
 S7 – S7 Airlines U E
 --------------------------------------------------------
 UL - SriLankan Airlines
 --------------------------------------------------------
 
 Other Partners First Business Economy
 --------------------------------------------------------
 CZ– China Southern Airways (unknown)
 --------------------------------------------------------
 FJ – Fiji Airways U X
 --------------------------------------------------------
 TN – Air Tahiti Nui F for Business U for Economy
 --------------------------------------------------------
 AS – Alaska Airlines A W
 --------------------------------------------------------
 LY – El Al Israel P X E
 --------------------------------------------------------
 EY - Etihad O I N
 --------------------------------------------------------
 HA – Hawaiian Airlines D T
 --------------------------------------------------------
Effective February 16, 2015, a Reservations Ticketing Service Charge of $30.00 for domestic itineraries and $40.00 for international itineraries will be applied by AA Reservations when ticketing award reservations that can be booked on aa.com. The charge is waived for award reservations that cannot be booked on aa.com including reduced mileage awards, and for Executive Platinums. N.B. Executive Platinums booking award for non-EP will pay the service charges.
NOTE: Rather than release SAAver Awards at 330 days out, AA generally delays 48 hours after the 330 day time period has begun, at or about midnight Central time.

="3"%Other rules that may affect your awards="3"%:

="3"%Award Rules

American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com.

oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Some of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online.
Up to four one-way awards can be booked on a single PNR. Codeshares are not bookable as Awards.

MPM or Maximum Permitted Miles: A Fare or award may not exceed the most direct routing by more than 25% (unless the fare routing includes a ticketed point deduction (essentially a miles allowance that extends MPM). See MPM / Maximum Permitted Mileage & Ticketed Point Deductions (merged threads).

Stopovers and Connections

Stopovers are no longer allowed on AA awards. Stopovers will require multiple awards.

Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards as of Aug 2017. Link

Domestic Connections must be under 4 hours for domestic flights (except Hawaii), with some exceptions: "LIFO" (Last In - First Out connections are generally allowed.

Hawaii itinerary: Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii. NOTE: Hawaii interisland connections must be separate awards and can not be included as part of a mainland-island award.

International Connections must generally not exceed 23:59 hours. Some leeway has occasionally been granted when connecting flights are not daily. If the itinerary includes an international flight, the rules for international connections apply. Link to these courtesy of JonNYC.

If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It may be difficult getting some agents to book this.

"Most Significant Carrier" rule: To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.

Constructed fares: Another rule disallows awards where the fare must be constructed (also referred to as "YY"): Using a partner, the trip will require two awards if the governing carrier (e,g. airline operating on the major route, such as transpacific carrier) doesn't publish a through fare that includes the award's proposed origin and destination that allows the carriers proposed.

See this thread about examples using TN.

Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable.

See Award with available segments not bookable? (Married Segment issues)
="3"%Resources

NOTE: New award charts are posted on AA.com from time to time. See the American Airlines charts here and the oneworld and partner award charts here.
Some airlines or areas have different, extra or special characteristics for securing awards. See

aa.com Basic (front page) vs Advanced Award Search Results (abbreviated results for front page search vs. Advanced award search)

AAdvantage awards to / from Australia, New Zealand link

AAdvantage awards to the Galápagos Islands, Ecuador link

AAdvantage awards on Air Tahiti Nui link

AAdvantage awards using British Airways incurring (avoiding) high fees link

AAdvantage award on Cathay Pacific (and Cathay Dragon) link

AAdvantage awards using Etihad Airways link

AAdvantage awards using Fiji Airways link

AAdvantage awards using Japan Airlines link

AAdvantage awards using Qantas Airways link

AAdvantage awards on S7 (Siberian) Airlines link
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
  • Check this oneworld interactive map and timetable by Innosked to see potential routes.

  • British Airways Executive Club: You can sign up for British Airways Executive Club, Japan Airlines JAL Mileage Bank or Qantas Frequent Flyer to use their sites to find awards (look for the lowest level awards) you can't see on aa.com. BA in particular is prone to show "phantom" availability.

  • See this article by the Points Guy on BA and Qantas for award searching.

  • See this article to new online tool from Japan Airlines by Australian Frequent Flyer

  • Award booking services - list and reviews (FT thread)

  • Award Nexus: It's easy to do your experiments for some free browsing (click "more signup options" under the green Purchase button to sign up with your FlyerTalk login info). You might want to run each segment rather than origin to destination. Or use this link to use with your FT login: https://awardnexus.com/user/login?url=%2F.


    Originally Posted by sdsearch View Post
    ...Award Nexus is free (up to a point) for FlyerTalk users. Click "more signup options" under the green Purchase button to sign up for free as a FlyerTalk member.


    “What I like about Award Nexus is it has a much nicer user interface than BA and lets you choose whether to search through BA and/or QF, and as you can see each of those may give somewhat different results.”


    The "cost" to do all these searches once was a total of 12 points, and you get 200 points free when you signup, and then every 90 days you can reload 100 more points for free (once you're below 10 points). So that gives an idea of how many searches could do free...


  • AwardAce: Compare Award Redemptions Across Airlines In Seconds

  • AwardHacker: "a tool we build to tell you how to travel with the least miles"

  • Award Nexus: which can search availability but can't determine cost, with FT member free limited use

  • Economical Excursionist's Tools: compare Frequent Flyer Mile Redemptions

  • ExpertFlyer is a common tool used on FT. There is a $99.99 annual fee, monthly fee and five day trial

  • Great Circle Mapper is useful for calculating distance and MPM (Maximum Permitted Mileage)

  • You can try PEX+ (currently in beta), which will even tell you how many miles you'll need, though it draws data from aa.com and S7 so it can't reveal awards that can not be seen on those sites.

  • Travel Codex Award Maximiser commercial blog


Also see:

aa.com Basic (front page) vs Advanced Award Search Results

Phantom / false AA award availability with AA partners (consolidated)

oneworld and Other Airline (Partner) Awards info, rules 2014 on

Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated) (Awards using BA incur significant "YQ" surcharges.)

UK APD / Air Passenger Duty charged for UK departures[/quote] (Flights originating in the UK other than INV or BFS - or connections 24:00 or over - incur UK Air Passenger Duty excise taxes.)

MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated)

Older posts from 2018 have been archived to this archive thread.

Older posts from 2017 have been archived to: this archive thread

Older posts from 2016 have been archived to: this archive thread

Older posts through 2015 have been archived to: this archive thread


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Old Feb 27, 19, 3:21 am
  #76  
 
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus
Posts: 394
SYD-HKG mixed cabin changing to F

I've been looking back through this thread, and I think I have this right, but want to be certain that I won't screw up. This is a surprise trip for the wife, so you know what's at stake. .The goal is QF first class for at least some part of SYD - HKG.

I don't think QF offers F award space for SYD - SIN without adding LHR (at least, I can't find it), and SYD - HKG F won't be announced until summer, if at all. I feel very confident that MEL-SIN F space will be available for my dates, and that is acceptable combined with CX J. But CX business award space opens sooner than QF first for AA, correct? So I will need to book CX before QF, if necessary.

So my plan is: get CX J for SIN - HKG at open, with SYD - (MEL -) SIN in QF Y, making this a J ticket. Then, at open for F, upgrade the QF MEL - SIN to F, and pay the extra fees (ticket moves from J to F) and extra miles. Then, if the direct F opens, change to that flight for no extra cost. Would this work?
SightseeMC is offline  
Old Feb 27, 19, 4:54 am
  #77  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,849
Originally Posted by SightseeMC View Post
I've been looking back through this thread, and I think I have this right, but want to be certain that I won't screw up. This is a surprise trip for the wife, so you know what's at stake. .The goal is QF first class for at least some part of SYD - HKG.

I don't think QF offers F award space for SYD - SIN without adding LHR (at least, I can't find it), and SYD - HKG F won't be announced until summer, if at all. I feel very confident that MEL-SIN F space will be available for my dates, and that is acceptable combined with CX J. But CX business award space opens sooner than QF first for AA, correct? So I will need to book CX before QF, if necessary.

So my plan is: get CX J for SIN - HKG at open, with SYD - (MEL -) SIN in QF Y, making this a J ticket. Then, at open for F, upgrade the QF MEL - SIN to F, and pay the extra fees (ticket moves from J to F) and extra miles. Then, if the direct F opens, change to that flight for no extra cost. Would this work?
Yes, that should work, assuming availability falls into place like you're anticipating.
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Old Feb 27, 19, 8:29 am
  #78  
 
Join Date: Apr 2008
Posts: 132
Reward redemption- MAD-DOH-SIN-NRT

Hi guys and girls -

I’ve been a platinum pro for a couple of years now and it’s time to make my first redemption.

I had tried to redeem for (QR) MAD-(QR)DOH-(JAL) SIN-NRT

The reward is pricing out at 82k miles instead of 75k. Is this right or is the agent not doing something properly?!

Would be grateful for any input

Last edited by Bochis; Feb 27, 19 at 8:29 am Reason: spelling
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Old Feb 27, 19, 8:49 am
  #79  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,849
Originally Posted by Bochis View Post
Hi guys and girls -

I’ve been a platinum pro for a couple of years now and it’s time to make my first redemption.

I had tried to redeem for (QR) MAD-(QR)DOH-(JAL) SIN-NRT

The reward is pricing out at 82k miles instead of 75k. Is this right or is the agent not doing something properly?!

Would be grateful for any input
Most likely QR/JL doesn't publish a fare that allows that routing, so the computer has to split it into 2 awards, MAD-DOH (42.5k) + DOH-SIN-NRT (40k).
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Old Feb 27, 19, 9:14 am
  #80  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,540
See AA oneworld & Other Airline Partner Award information, rules (master thd), particularly the Wikipost at the top of the page, for the rules governing awards.

As JJeffrey states, your proposed award trip must conform to

To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards.
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Old Feb 28, 19, 2:37 pm
  #81  
 
Join Date: Apr 2008
Posts: 132
Originally Posted by JJeffrey View Post
Most likely QR/JL doesn't publish a fare that allows that routing, so the computer has to split it into 2 awards, MAD-DOH (42.5k) + DOH-SIN-NRT (40k).

Thank you all for your replies. QR seems to publish a fare between MAD and NRT according to ExpertFlyer. I guess the problem might be tha this routing is not allowed under the published fare? Is this actually a thing?
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Old Feb 28, 19, 4:32 pm
  #82  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,849
Originally Posted by Bochis View Post
Thank you all for your replies. QR seems to publish a fare between MAD and NRT according to ExpertFlyer. I guess the problem might be tha this routing is not allowed under the published fare? Is this actually a thing?
Yep, as mentioned above the published fares on QR do not allow a routing through SIN, they require a straightforward MAD-DOH-TYO routing. Most AA partner awards require that the main overwater carrier have a published fare that permits the routing you're trying to book as an award.

So you can keep that routing but it will be the 82.5k miles and 2 awards (instead of 75k and 1 award).
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Old Mar 3, 19, 11:33 pm
  #83  
 
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus
Posts: 394
Following up on my question from a few days ago, thanks for the help on that one..

I have an award on hold exactly as planned to HKG, but have run into an issue: there's no award space from HKG to Seoul at all. Which, OK fine: CX can be temperamental. But there is award space to Tokyo, and yet no JAL flights from Tokyo to Seoul. This seems odd: I'm 3 or 4 days past Chinese New Year 2020, and there are award seats available on other airlines. I thought JAL opened partner space very early now, am I missing something?
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Old Mar 4, 19, 12:21 am
  #84  
 
Join Date: Jan 2012
Location: NYC, SFO
Programs: AY+ Plat, AA Plat, Marriott Titanium, Hyatt Discoverist
Posts: 2,840
Originally Posted by SightseeMC View Post
Following up on my question from a few days ago, thanks for the help on that one..

I have an award on hold exactly as planned to HKG, but have run into an issue: there's no award space from HKG to Seoul at all. Which, OK fine: CX can be temperamental. But there is award space to Tokyo, and yet no JAL flights from Tokyo to Seoul. This seems odd: I'm 3 or 4 days past Chinese New Year 2020, and there are award seats available on other airlines. I thought JAL opened partner space very early now, am I missing something?
Have you checked HND-GMP?
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Old Mar 4, 19, 1:45 am
  #85  
 
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus
Posts: 394
Originally Posted by flyingeph12 View Post


Have you checked HND-GMP?
Yeah I did. But I just saw the JAL award thread that I somehow missed, so I will try those options before asking again. thanks for the response.
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Old Mar 4, 19, 6:59 am
  #86  
 
Join Date: Jan 2012
Location: NYC, SFO
Programs: AY+ Plat, AA Plat, Marriott Titanium, Hyatt Discoverist
Posts: 2,840
Originally Posted by SightseeMC View Post
Yeah I did. But I just saw the JAL award thread that I somehow missed, so I will try those options before asking again. thanks for the response.
I’m not exactly sure how far in advance JL opens its schedule, but if you’re booking with AA miles you can only do so 331 days in advance, which means January 29, 2020, is the furthest out you can book right now. I see 2 J seats on HND-GMP on plenty of days in January 2020, including the 28th and 29th.

I don’t think JL even flies NRT-ICN any more.

The issue could be one of timing; given the arrival of the HKG-TYO flights, you might have to overnight in Tokyo.
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Last edited by flyingeph12; Mar 4, 19 at 7:05 am
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Old Mar 4, 19, 7:23 am
  #87  
 
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus
Posts: 394
Originally Posted by flyingeph12 View Post


I’m not exactly sure how far in advance JL opens its schedule, but if you’re booking with AA miles you can only do so 331 days in advance, which means January 29, 2020, is the furthest out you can book right now. I see 2 J seats on HND-GMP on plenty of days in January 2020, including the 28th and 29th.

I don’t think JL even flies NRT-ICN any more.

The issue could be one of timing; given the arrival of the HKG-TYO flights, you might have to overnight in Tokyo.
Where do you see GMP availability? Qantas? I'll keep looking
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Old Mar 4, 19, 7:26 am
  #88  
 
Join Date: Jan 2012
Location: NYC, SFO
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Posts: 2,840
Originally Posted by SightseeMC View Post
Where do you see GMP availability? Qantas? I'll keep looking
I am searching via BA.
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Old Mar 5, 19, 9:36 am
  #89  
 
Join Date: Jul 2005
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Posts: 1,815
I am looking at Summer TATL inventory and was surprised to see that ORD-DUB NS RT Y Milesaaver on a 787 calendar is wide open.
On top of that I was able to book a web special fare for 20Kpp, 40K RT on AA metal with minimal taxes. It is an 8 hour flight and I can select MCE extra seats, so Y is acceptable.
The warnings about Web Special Fares are that redeposit fees apply (just like any other award).
In addition no changes can be made. Does that mean that absolutely no date changes, and if I need to make a date change, I will have to cancel, pay redeposit fees and then book again on whatever inventory is available day of booking? - Thanks! -
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Old Mar 5, 19, 9:53 am
  #90  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,849
Originally Posted by ORD-TGU View Post
I am looking at Summer TATL inventory and was surprised to see that ORD-DUB NS RT Y Milesaaver on a 787 calendar is wide open.
On top of that I was able to book a web special fare for 20Kpp, 40K RT on AA metal with minimal taxes. It is an 8 hour flight and I can select MCE extra seats, so Y is acceptable.
The warnings about Web Special Fares are that redeposit fees apply (just like any other award).
In addition no changes can be made. Does that mean that absolutely no date changes, and if I need to make a date change, I will have to cancel, pay redeposit fees and then book again on whatever inventory is available day of booking? - Thanks! -
Yea, not a lot of data points yet on these web specials, but presumably no changes mean no changes, if you needed to change dates you would have to cancel and rebook.
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