Aug 27, 2015, 12:56 pm
Last edit by: JDiver
FAQ: Cancel / canceling an award ticket
Time frame, miles redeposit fees, refund of fees and taxes, permitted changes, etc.
Time frame, miles redeposit fees, refund of fees and taxes, permitted changes, etc.
In progress. Please feel free to add.
Q. Will I incur a cost to cancel my award and redeposit my miles?
Maybe. Executive Platinum members are redeposit fee exempt if they're redepositing awards, and significant changes in flight scheduling may also allow fee-free redeposit.
One award from one account incurs a $150 redeposit fee; every other award re deposited to the same account will additionally cost $25. For a family of four with awards from one account, that means $225; from separate accounts, $600.
Q. Don't I have 24 hours to cancel my award flight without charge (like paid tickets)?
Yes. You now have the option of putting an award on five day hold, and once you purchase there's a (strictly 24 hours) 24 hour free cancellation period for award tickets.
Q. What if the airline canceled my flight / changed my schedule / changed my equipment?
If the airline or partner canceled a flight, or changed equipment, you can negotiate for / agree to reaccommodation, or ask to cancel the award and redeposit the miles free.
If there is a significant change, over 120 minutes or more internationally, for example, you may also be able to redeposit your miles free of charges. ANY Equipment Swap counts as significant change per this thread wiki: http://www.flyertalk.com/forum/american-airlines-aadvantage/945200-aa-schedule-changes-free-flight-change-cancelation-refund-consolidated.html
Q. What if my plans necessitate the cancellation?
If you think you'll be taking this trip in the future (within the award expiration period), you could change the dates without penalty. If an airline cancels a flight or the trip affected by is significant changes in the future, you can cancel without redeposit fees.
Q. How long are awards good for?
Awards are good for one year after they are taken out.
You can request to have your AAdvantage mileage reinstated for an unused AAdvantage flight award if your ticket has not expired. Partially used awards cannot be reinstated.
Changes other than cancellations/ miles redeposit
Please see: Award Change for date, time, routing, co-terminal, cost, etc. all changes
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Jan 6, 2017, 12:18 am
#91
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
I haven't flied AA for a while. I booked an award flight and thought it has the 24-hour free cancellation. I need to cancel it but just found out there is a redeposit fee. This is so stupid. I would have been more careful if I had knew this policy. The flight costs me only 7500 miles, so it is not even worth the $150 fee. What is my option now? Just let it be wasted? United doesn't charge anything like this.
For a single redeposit AA is more expensive, but not by much for travel within 2 months. For multiple tickets, UA can be easily more expensive
There is no fee for date changes. Are you able to do the trip on another date within a year?
Jan 6, 2017, 12:26 am
#92
Join Date: Aug 2011
Posts: 21
United does charge fees though https://www.united.com/web/en-US/con...ticketing.aspx , though is to a max of $125
For a single redeposit AA is more expensive, but not by much for travel within 2 months. For multiple tickets, UA can be easily more expensive
There is no fee for date changes. Are you able to do the trip on another date within a year?
For a single redeposit AA is more expensive, but not by much for travel within 2 months. For multiple tickets, UA can be easily more expensive
There is no fee for date changes. Are you able to do the trip on another date within a year?
I called AA and was told that I need to email the headquarter to see if they can waive the fee. Anyone tried before or is there some other ways? Any successful story? Thanks.
Jan 6, 2017, 7:34 am
#93
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Each program has plus and minuses. UA charges on any type of change once ticketed.
AA lets your change date/routing/carrier (if original award is oneworld).
UA charges $200 to redeposit. AA - $150. If re-depositing multiple awards back to same AA account during the same call, each subsequent redeposit fee is $25 after the first $150. With UA, it adds up quickly if $200 per ticket.
AA lets your change date/routing/carrier (if original award is oneworld).
UA charges $200 to redeposit. AA - $150. If re-depositing multiple awards back to same AA account during the same call, each subsequent redeposit fee is $25 after the first $150. With UA, it adds up quickly if $200 per ticket.
Jan 6, 2017, 11:05 am
#94
Join Date: Feb 2013
Location: DTW-DCA
Posts: 60
Who do I contact to get mileage reinstated for an award flight where the schedule change results in the first leg of my flight missing?
I had booked VCE-PHL-DTW and VCE-PHL is canceled, leaving my reservation just PHL-DTW. I called reservations and the rep canceled the flight and told me to go online and request a refund.
I filled out the form here, https://prefunds.aa.com/refunds/. My status lists as pending a week later. Now I notice the bottom of the page says "If you have an AAdvantage Award ticket, do not use this form for refunds. To reinstate mileage from AAdvantage Award tickets, please visit the AAdvantage section of AA.com or call 1-800-882-8880."
So was the rep wrong and I need to call again or is the webpage wrong?
I had booked VCE-PHL-DTW and VCE-PHL is canceled, leaving my reservation just PHL-DTW. I called reservations and the rep canceled the flight and told me to go online and request a refund.
I filled out the form here, https://prefunds.aa.com/refunds/. My status lists as pending a week later. Now I notice the bottom of the page says "If you have an AAdvantage Award ticket, do not use this form for refunds. To reinstate mileage from AAdvantage Award tickets, please visit the AAdvantage section of AA.com or call 1-800-882-8880."
So was the rep wrong and I need to call again or is the webpage wrong?
Jan 6, 2017, 11:09 am
#95
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
For tickets issued from Oct 6, UA charges $125 for cancellations within 60 days of departure and $75 otherwise for general members.
Jan 6, 2017, 11:11 am
#96
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
Who do I contact to get mileage reinstated for an award flight where the schedule change results in the first leg of my flight missing?
I had booked VCE-PHL-DTW and VCE-PHL is canceled, leaving my reservation just PHL-DTW. I called reservations and the rep canceled the flight and told me to go online and request a refund.
I filled out the form here, https://prefunds.aa.com/refunds/. My status lists as pending a week later. Now I notice the bottom of the page says "If you have an AAdvantage Award ticket, do not use this form for refunds. To reinstate mileage from AAdvantage Award tickets, please visit the AAdvantage section of AA.com or call 1-800-882-8880."
So was the rep wrong and I need to call again or is the webpage wrong?
I had booked VCE-PHL-DTW and VCE-PHL is canceled, leaving my reservation just PHL-DTW. I called reservations and the rep canceled the flight and told me to go online and request a refund.
I filled out the form here, https://prefunds.aa.com/refunds/. My status lists as pending a week later. Now I notice the bottom of the page says "If you have an AAdvantage Award ticket, do not use this form for refunds. To reinstate mileage from AAdvantage Award tickets, please visit the AAdvantage section of AA.com or call 1-800-882-8880."
So was the rep wrong and I need to call again or is the webpage wrong?
Jan 6, 2017, 7:14 pm
#97
Join Date: Aug 2011
Posts: 21
Each program has plus and minuses. UA charges on any type of change once ticketed.
AA lets your change date/routing/carrier (if original award is oneworld).
UA charges $200 to redeposit. AA - $150. If re-depositing multiple awards back to same AA account during the same call, each subsequent redeposit fee is $25 after the first $150. With UA, it adds up quickly if $200 per ticket.
AA lets your change date/routing/carrier (if original award is oneworld).
UA charges $200 to redeposit. AA - $150. If re-depositing multiple awards back to same AA account during the same call, each subsequent redeposit fee is $25 after the first $150. With UA, it adds up quickly if $200 per ticket.
Jan 6, 2017, 7:18 pm
#98
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Was it less then 24hrs from booking that you canceled? If so that's the reason.
Jan 6, 2017, 8:02 pm
#99
Join Date: Aug 2011
Posts: 21
Jan 7, 2017, 7:11 am
#100
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
-FlyerBeek
Jan 7, 2017, 9:23 am
#101
Join Date: Feb 2013
Location: DTW-DCA
Posts: 60
Thanks! I called and the AAdvantage rep was much more helpful. The points have be reinstaged. Although, when I asked about the taxes being refunded, the rep said he had to check the code for it and put me on hold. Then I was disconnected. I'm hoping the refund is processed without having to make another call.
Feb 12, 2017, 8:35 am
#102
Join Date: Feb 2003
Location: Southern Europe/USA
Posts: 661
Award reservation modification procedure?
Have business class award reservation for a TATL trip in summer using my award miles. Two passengers are on the itinerary. One suddenly passed away. The remaining person still wants to make the trip. Is there a particular number to call or service desk to contact to modify the reservation & get associated miles re-deposited?
Feb 12, 2017, 8:52 am
#103
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,466
Have business class award reservation for a TATL trip in summer using my award miles. Two passengers are on the itinerary. One suddenly passed away. The remaining person still wants to make the trip. Is there a particular number to call or service desk to contact to modify the reservation & get associated miles re-deposited?
Apr 13, 2017, 9:04 pm
#104
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Not really a big deal, but just curious...
I had a DTW-PHL-DOH-DEL award booked for later this month, and recently called to drop the DTW-PHL segment. I was expecting to get $5.60 in taxes back, but instead had to pay an extra $4. Any reason why?
I had a DTW-PHL-DOH-DEL award booked for later this month, and recently called to drop the DTW-PHL segment. I was expecting to get $5.60 in taxes back, but instead had to pay an extra $4. Any reason why?
Apr 14, 2017, 6:27 am
#105
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,466
The extra $4 could be due to exchange rate differences in the Qatari or Indian taxes levied in the local currencies, or it could be a tax increase or add'l tax that was levied since you originally booked it.