Apr 28, 2015, 9:22 am
Last edit by: JDiver
Do you need to read the detailed fare rules associated with your trip?
Do you need a receipt for reimbursement, proof of purchase? Do you need the total fees and taxes vs air fare on your ticket?
As an alternative, once you secure your fare basis using above, you can use ExpertFlyer to search for and find detailed fare rules. See posts 121-124.
The German AA site uses Amadeus rather than Sabre. If purchasing via AA Germany, you can see the detailed fare rules presented in an easy to read format as you’re purchasing. Link.
(With thanks to QueenOfCoach for pointing out the new link and website tab)
When you are booking:
As you near completion of your booking, near where it says “complete reservation “, you will be offered a link to review the Detailed Fare Rules.
These are worth looking over, if not actually printing or copying them for future reference (as this is often the only opportunity you’ll be able to do this).
Note that different segments may be coveted by different rules. Normally the most restrictive rules will actually apply to the entire ticket.
As you near completion of your booking, near where it says “complete reservation “, you will be offered a link to review the Detailed Fare Rules.
These are worth looking over, if not actually printing or copying them for future reference (as this is often the only opportunity you’ll be able to do this).
Note that different segments may be coveted by different rules. Normally the most restrictive rules will actually apply to the entire ticket.
Securing a receipt:
1) If the itinerary is still active, go to aa.com, bring up the booking and click on "Print Receipt"; you should be able to print a receipt with ticket number. Or,
2) Using your e-ticket / ticket number, (begins with "001" on AA stock) you can find the receipt on the AA refunds page - click on "Request a Receipt" tab instead of "Request a Refund".
Determining fees and taxes, or detailed fare rules:
1) Request a refund, but prior to actually requesting the refund (use the Cancel button).
2) You can determine the fees and taxes paid, or see the detailed fare rules associated with that itinerary (for constructed tickets, the most restrictive fare rules apply to all segments).
Go to: https://prefunds.aa.com/refunds/
You can also check on the status of a requested refund using this page.
Note: with some tickets, Request a refund might only yield
1) If the itinerary is still active, go to aa.com, bring up the booking and click on "Print Receipt"; you should be able to print a receipt with ticket number. Or,
2) Using your e-ticket / ticket number, (begins with "001" on AA stock) you can find the receipt on the AA refunds page - click on "Request a Receipt" tab instead of "Request a Refund".
Determining fees and taxes, or detailed fare rules:
1) Request a refund, but prior to actually requesting the refund (use the Cancel button).
2) You can determine the fees and taxes paid, or see the detailed fare rules associated with that itinerary (for constructed tickets, the most restrictive fare rules apply to all segments).
Go to: https://prefunds.aa.com/refunds/
You can also check on the status of a requested refund using this page.
Note: with some tickets, Request a refund might only yield
Due to the status of your itinerary we are unable to complete your refund request. Your itinerary needs to be cancelled prior to requesting a refund. Please click here to cancel your reservation and return here to submit your request. You may also contact AA Reservations at 1-800-433-7300 or your Travel Agency to cancel.
Saudia site Manage My Booking: though some claim to have used it, it has not worked (Aug 2015) for this member.
GUIDE to get Detailed Fare Rules, receipt, taxes & fees, for ticket (master thread)
Aug 13, 2018, 3:39 pm
#106
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Not really... it’s one thing to display what the live fare rules are at the time of booking. Entirely another to pull up a snapshot of what they were at some historical date when you were ticketed. Factor in any number of reasons why your ticket might have been reissued along the way (such as schedule changes) and it’s nowhere near as trivial.
Aug 13, 2018, 4:42 pm
#107
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 310
All kahdgar was asking for was fare rules at the time of booking. AA supplying the fare rules that you paid for and are readily available immediately prior to booking isn't a tall order to ask for. Neither should the fare rules that your current ticket abides by at the moment of user generation - since those are the very rules that the ticket is following. But I agree, a slider going through every instance and change throughout ticket history is impractical.
Aug 13, 2018, 4:47 pm
#108
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
Not really... it’s one thing to display what the live fare rules are at the time of booking. Entirely another to pull up a snapshot of what they were at some historical date when you were ticketed. Factor in any number of reasons why your ticket might have been reissued along the way (such as schedule changes) and it’s nowhere near as trivial.
Aug 13, 2018, 11:33 pm
#109
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
I agree, they don’t want to do it. In general, airlines don’t want to spend time and money doing things for a minute set of power users. The dollars spent delivering features will always go elsewhere.
Aug 14, 2018, 6:41 am
#110
Join Date: Apr 2001
Location: Austin
Posts: 4,629
I really don't believe that's the issue. They have decided its not in their economic interests for customers to have easy access to that information after purchase (which is the time they are compelled to provide it).
Aug 14, 2018, 12:34 pm
#111
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 310
The less transparent you can get away with being, the more shifty things you can pull behind the scenes. Their online support (email) is also unable to supply this information when asked.
Nov 27, 2018, 4:36 am
#113
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Where to find the detailed fare rules when booking?
Other airlines provide a link, during bookings to see the detailed fare rules for the reservation being made. Things like min,max stay, change fees, etc. can’t seem to locate the hyperlinks for these booking on aa.com. Wasn’t it there in the past?
Nov 27, 2018, 5:59 am
#114
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,481
When you're booking a ticket at aa.com, at the bottom of the very last page where you would click "complete reservation" you'll see a link just above that for "detailed fare rules"...
Jun 19, 2019, 11:18 am
#115
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Fare Rules Not Available After Putting a Flight on Hold
Just wanted to post another brief rant. I put flights on hold, and when I go to purchase the flights, there's no fare basis and fare rules listed, I get the error in the attached image. Of course I know my flight is non-refundable and has a $200 change fee because I'm super familiar with American, but many do not. They already do a really poor job making the fare rules available, by hiding the link in small font in an obscure place and not showing this info after flights are purchased or on the receipt. I feel like this should be illegal. Is anyone else really bothered by this?
This was discussed in the now closed legacy forum and it's unbelievable that this hasn't been fixed over the years:
Hidden Fare Rules
This was discussed in the now closed legacy forum and it's unbelievable that this hasn't been fixed over the years:
Hidden Fare Rules
Jun 19, 2019, 12:14 pm
#116
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Just wanted to post another brief rant. I put flights on hold, and when I go to purchase the flights, there's no fare basis and fare rules listed, I get the error in the attached image. Of course I know my flight is non-refundable and has a $200 change fee because I'm super familiar with American, but many do not. They already do a really poor job making the fare rules available, by hiding the link in small font in an obscure place and not showing this info after flights are purchased or on the receipt. I feel like this should be illegal. Is anyone else really bothered by this?
This was discussed in the now closed legacy forum and it's unbelievable that this hasn't been fixed over the years:
Hidden Fare Rules
This was discussed in the now closed legacy forum and it's unbelievable that this hasn't been fixed over the years:
Hidden Fare Rules
Jun 19, 2019, 2:06 pm
#117
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Quick Question, if someone had a Sabre Travel Agent Terminal that wasn't associated with AA, would they be able to pull up my PNR and see the fare basis code and details? Or is it restricted to AA only Sabre profiles?
After 24 hours, you can always get the fare basis from prefunds, but then you would need Expert Flyer to get the details.
Jun 19, 2019, 5:14 pm
#118
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
Do you think this is worth complaining to CS and/or a DOT complaint? Would a bunch of people from FT want to do this en mass? In fairness, this isn't my personal biggest priority...I pay for ExpertFlyer (though I don't think I should have to, AA should provide me all that info for free), but it just really pissed me off today because I needed the info for my records and I also ended up having a hard time finding it in ExpertFlyer.