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GUIDE: AA Flagship Check-In at JFK, LAX, LHR, MIA, ORD (rev)

GUIDE: AA Flagship Check-In at JFK, LAX, LHR, MIA, ORD (rev)

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Old Mar 25, 22, 8:51 pm   -   Wikipost
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GUIDE to Flagship® First Check-In - Who, When, Where

Flagship First Check-in locations and policies as of May 2021 (link):

What is Flagship Check-in? (From previous AA description)

"Let our Flagship® Check-In service help you start your journey on the right foot. This exclusive service offers customers a private check-in experience, including:
  • [Customer service representatives who can personally assist with your individual travel requirements - from check-in and baggage check to seat or itinerary changes as well as dedicated self-service kiosks
  • An expedited security line, offering you premium access through security checkpoints" (does not include TSA PreCheck unless you’re qualified)

Where You'll Find It - Airport, Location

Chicago O'Hare International Airport (ORD): Near the First Class Check-In at Checkpoint 8 on upper level of Terminal 3

London Heathrow Airport (LHR): Terminal 5, zone J, look for signage. (Previously Terminal 3, Zone D, shared space with British Airways. Look for signage. (as of 27 Nov 2019; access rules now the same as all other Flagship First Check-in facilities.)

Los Angeles International Airport (LAX): Curbside entrance, exclusive to Flagship Check-In customers, in Terminal 4, just east of American Priority.

Miami International Airport (MIA): Look for designated signage in Concourse D of the North Terminal

New York John F. Kennedy International Airport (JFK): Departure level closest to the AirTrain access and look for a sign right outside the entrance

These offer kiosk and personal services, and expedited TSA security access.

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For previous posts, please see: ARCHIVE: All About AA Flagship Check-In at JFK, LAX, MIA, ORD (master thread) — link





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Old Oct 17, 17, 12:32 pm
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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Join Date: May 2000
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Flagship First Check-in rev. May 2021

Flagship First Check-in locations and policies as of May 2021 (link):




JDiver is offline  
Old Jan 3, 20, 6:11 pm
  #2  
 
Join Date: Jun 2016
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Had a silly situation today in MIA where I tried to use flagship checkin for my family of four (all on same pnr) and was firmly told that I could bring just one guest. Clearly logic did not prevail here.
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OldNewYorker is offline  
Old Jan 4, 20, 4:04 am
  #3  
 
Join Date: Jul 2009
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Originally Posted by OldNewYorker View Post
Had a silly situation today in MIA where I tried to use flagship checkin for my family of four (all on same pnr) and was firmly told that I could bring just one guest. Clearly logic did not prevail here.
I get the frustration, but the logic follows explicitly from the published rules.
DMPHL is offline  
Old Jan 4, 20, 1:23 pm
  #4  
 
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Glad they turned you away. Really sick of people bringing their entire families with them to the lounges, etc. during the holiday. The FL in Miami was zoo yesterday kids running around everywhere. Not the experience I want.
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chicagoflyer1976 is offline  
Old Jan 4, 20, 1:29 pm
  #5  
 
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Originally Posted by chicagoflyer1976 View Post
Glad they turned you away. Really sick of people bringing their entire families with them to the lounges, etc. during the holiday. The FL in Miami was zoo yesterday kids running around everywhere. Not the experience I want.
And this is relevant to flagship check in how?

I agree that the +1 rule for lounge access makes sense and should be enforced. But why on earth would this apply to check in. If everyone is on the same PNR/together, then they would check in together.
Antarius is offline  
Old Jan 5, 20, 1:42 pm
  #6  
 
Join Date: Jun 2016
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To make you feel better, lounge access wasn’t an issue. We all got in. It was just the flagship checkin.
OldNewYorker is offline  
Old Jan 5, 20, 4:37 pm
  #7  
 
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Originally Posted by chicagoflyer1976 View Post
Glad they turned you away. Really sick of people bringing their entire families with them to the lounges, etc. during the holiday. The FL in Miami was zoo yesterday kids running around everywhere. Not the experience I want.
Originally Posted by Antarius View Post
And this is relevant to flagship check in how?

I agree that the +1 rule for lounge access makes sense and should be enforced. But why on earth would this apply to check in. If everyone is on the same PNR/together, then they would check in together.
What if the families in the FL are all on F/J tickets, or paid AC members in the AC? Letting an elite with more than +1 is a different story.

Not allowing a family to check in together is silly however.
knit-in and Antarius like this.
miamiflyer8 is offline  
Old Jan 24, 20, 3:02 pm
  #8  
 
Join Date: Apr 2014
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LAX-SFO-JFK (LAX-SFO domestic first, SFO-JFK flagship first) with 2-hr layover at SFO.

Can I use flagship check-in at LAX?
uclacolumbiaunc is offline  
Old Jan 25, 20, 8:25 am
  #9  
 
Join Date: Jul 2009
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Originally Posted by uclacolumbiaunc View Post
LAX-SFO-JFK (LAX-SFO domestic first, SFO-JFK flagship first) with 2-hr layover at SFO.

Can I use flagship check-in at LAX?
Yes, although you should fully expect the agent guarding FF Check-In to not know that. Just tell him/her that you are flying First Class to JFK.
DMPHL is offline  
Old Jan 27, 20, 3:16 pm
  #10  
 
Join Date: Mar 2011
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Flagship check in at MIA with BA Emerald

Hi,

Flying Miami to Las Vegas, Can I use it as a BA Emerald member? Flying coach on a 2 class aircraft!
Rogue1Trader is offline  
Old Jan 27, 20, 3:22 pm
  #11  
 
Join Date: Mar 2011
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Flagship check in at MIA with BA Emerald

Hi,

Flying Miami to Las Vegas on AA, Can I use it as a BA Emerald member? Flying coach on a 2 class aircraft!
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Old Jan 27, 20, 4:14 pm
  #12  
 
Join Date: Jul 2009
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Originally Posted by Rogue1Trader View Post
Hi,

Flying Miami to Las Vegas, Can I use it as a BA Emerald member? Flying coach on a 2 class aircraft!
Yes, although, as above, be prepared to have to tell the agent that you are entitled to access as an Emerald through BA, and be ready with the access requirements pulled up on your phone.

Fortunately, unlike the inconsistency in agents' knowledge of access rules at Flagship Check-in, you'll be admitted to the Flagship Lounge without question and without hassle.
DMPHL is offline  
Old Jan 27, 20, 5:17 pm
  #13  
 
Join Date: Mar 2011
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Originally Posted by DMPHL View Post
Yes, although, as above, be prepared to have to tell the agent that you are entitled to access as an Emerald through BA, and be ready with the access requirements pulled up on your phone.

Fortunately, unlike the inconsistency in agents' knowledge of access rules at Flagship Check-in, you'll be admitted to the Flagship Lounge without question and without hassle.

thanks for the anwser!
Rogue1Trader is offline  
Old Jan 27, 20, 5:18 pm
  #14  
 
Join Date: Mar 2011
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Originally Posted by DMPHL View Post
Yes, although, as above, be prepared to have to tell the agent that you are entitled to access as an Emerald through BA, and be ready with the access requirements pulled up on your phone.

Fortunately, unlike the inconsistency in agents' knowledge of access rules at Flagship Check-in, you'll be admitted to the Flagship Lounge without question and without hassle.

thanks for the anwser!
Rogue1Trader is offline  
Old Jan 27, 20, 9:07 pm
  #15  
 
Join Date: Sep 2011
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Originally Posted by DMPHL View Post
Yes, although, as above, be prepared to have to tell the agent that you are entitled to access as an Emerald through BA, and be ready with the access requirements pulled up on your phone.

Fortunately, unlike the inconsistency in agents' knowledge of access rules at Flagship Check-in, you'll be admitted to the Flagship Lounge without question and without hassle.
I never have issues when I show them my card or the BA app on my phone.
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