ARCHIVE: All About AA Flagship Check-In at JFK, LAX, MIA, ORD (master thread)
#166
Join Date: Jan 2006
Location: Arizona
Programs: BA Gold, AA Plat, Hilton Diamond, Hyatt Explorist, National EE, Hertz PC
Posts: 473
Myself and two of my business partners all EXP traveling FRA-LHR-JFK-LAX paid business we're just rudely denied Flagship Check-in at JFK. We arrived from LHR on AA101 so this wasn't an issue of arriving on a partner flight. We simply wanted to drop our bags after customs and get our onwards boarding passes. Now sitting in The Flagship Lounge where the AAngel agreed we should have been given access but I highly doubt anything will change with JFK.
#167
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Myself and two of my business partners all EXP traveling FRA-LHR-JFK-LAX paid business we're just rudely denied Flagship Check-in at JFK. We arrived from LHR on AA101 so this wasn't an issue of arriving on a partner flight. We simply wanted to drop our bags after customs and get our onwards boarding passes. Now sitting in The Flagship Lounge where the AAngel agreed we should have been given access but I highly doubt anything will change with JFK.
I've also gone as an EXP flying in J to GRU before (definitely had access anyway), and the agent just said, "Where are you flying?" I just responded GRU and without consulting a list, or looking at an EXP card or anything, just waved me in. So the lack of training swings both ways, it seems.
#168
Join Date: Jan 2006
Location: Arizona
Programs: BA Gold, AA Plat, Hilton Diamond, Hyatt Explorist, National EE, Hertz PC
Posts: 473
The issue with JFK is that the staff monitoring access to Flagship First Check-In is contract staff, not AA staff. They are trained to look at their list, not to know AA policy. Which is not OK, of course.
I've also gone as an EXP flying in J to GRU before (definitely had access anyway), and the agent just said, "Where are you flying?" I just responded GRU and without consulting a list, or looking at an EXP card or anything, just waved me in. So the lack of training swings both ways, it seems.
I've also gone as an EXP flying in J to GRU before (definitely had access anyway), and the agent just said, "Where are you flying?" I just responded GRU and without consulting a list, or looking at an EXP card or anything, just waved me in. So the lack of training swings both ways, it seems.
#169
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Interesting. The AA website says access on qualifying international itineraries...I wonder if the policy is that the qualifying flight must be the departure, not arrival for a connection? Or if that's what the agent understood the policy to be.
#170
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Myself and two of my business partners all EXP traveling FRA-LHR-JFK-LAX paid business we're just rudely denied Flagship Check-in at JFK. We arrived from LHR on AA101 so this wasn't an issue of arriving on a partner flight. We simply wanted to drop our bags after customs and get our onwards boarding passes. Now sitting in The Flagship Lounge where the AAngel agreed we should have been given access but I highly doubt anything will change with JFK.
Nonetheless you should probably write AA for clarification.
#171
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,486
I've not had any issues using JFK Flagship Check-In on maybe 8-10 trips from there in the last few months when accessing by virtue of being OW Emerald.
I have my BAEC Gold card ready in my pocket and when I approach the podium and I'm asked where I'm flying to I say where and then note I'm oneworld Emerald holding the card out. Nobody has ever even looked closely at it and they've either moved the rope apart or escorted me to the next available check-in agent.
I have my BAEC Gold card ready in my pocket and when I approach the podium and I'm asked where I'm flying to I say where and then note I'm oneworld Emerald holding the card out. Nobody has ever even looked closely at it and they've either moved the rope apart or escorted me to the next available check-in agent.
#172
Join Date: Oct 2009
Location: Chicago O'Hare
Programs: AA EXP, LT PLT 2.6MM, HHonors Lifetime Diamond, Hertz Presidents Circle
Posts: 678
I've not had any issues using JFK Flagship Check-In on maybe 8-10 trips from there in the last few months when accessing by virtue of being OW Emerald.
I have my BAEC Gold card ready in my pocket and when I approach the podium and I'm asked where I'm flying to I say where and then note I'm oneworld Emerald holding the card out. Nobody has ever even looked closely at it and they've either moved the rope apart or escorted me to the next available check-in agent.
I have my BAEC Gold card ready in my pocket and when I approach the podium and I'm asked where I'm flying to I say where and then note I'm oneworld Emerald holding the card out. Nobody has ever even looked closely at it and they've either moved the rope apart or escorted me to the next available check-in agent.
#173
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,486
#174
Join Date: Jan 2006
Location: Arizona
Programs: BA Gold, AA Plat, Hilton Diamond, Hyatt Explorist, National EE, Hertz PC
Posts: 473
We originated in FRA with a BA contract (Menzies) check in agent who can't issue BPs with Precheck. Either way though, my reading of AA.com is that the only situation in which we where not entitled to the flagship check-in facilty is if traveling solely within North America. So I'm just barking up the tree to get clarification on a policy which isnt clearly stated.
#175
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
Any ideas if curbside baggage dropoff is available for LAX Flagship check-in on an international itinerary? I'll have two heavy checked bags and was wondering if I could check-in/drop my bags curbside and then return my rental car (or if I'll have to carry the bags on the rental car shuttle to the terminal)...
#176
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Any ideas if curbside baggage dropoff is available for LAX Flagship check-in on an international itinerary? I'll have two heavy checked bags and was wondering if I could check-in/drop my bags curbside and then return my rental car (or if I'll have to carry the bags on the rental car shuttle to the terminal)...
You might be better off parking at closest short term garage, check the bags, return to garage and then return vehicle.
#177
Join Date: Oct 2014
Location: Brooklyn
Programs: AA
Posts: 104
How about this scenario:
Traveling JFK-LAX-MEL, in October on Qantas after QF has moved from JFK T7 to T8.
Outbound on the QF 787 from JFK-LAX (technically in business since there is no F), then F LAX-MEL.
We would check in at the JFK QF desk, of course, and not expecting Flagship check-in. But...
1). Anyone know if QF will have its own version of fast-tracking security?
2). Will we get access to the AA Flagship Lounge (neither of us has AA or OW status)?
3). Will we get access to Flagship Dining?
Then on the way back we will be on QF into LAX, but AA metal from LAX-JFK, in F, though on a QF ticket
After we go through customs at LAX and re-check the bags, would we have access to Flagship checkin at LAX? Would it even be worth seeking out? I've never flown internationally into LAX, but I think I've read you're sort of in the "basement" of TBIT and to get from there through security to T4 is fairly easy? (Through the connector?) Or do I have that wrong?
Traveling JFK-LAX-MEL, in October on Qantas after QF has moved from JFK T7 to T8.
Outbound on the QF 787 from JFK-LAX (technically in business since there is no F), then F LAX-MEL.
We would check in at the JFK QF desk, of course, and not expecting Flagship check-in. But...
1). Anyone know if QF will have its own version of fast-tracking security?
2). Will we get access to the AA Flagship Lounge (neither of us has AA or OW status)?
3). Will we get access to Flagship Dining?
Then on the way back we will be on QF into LAX, but AA metal from LAX-JFK, in F, though on a QF ticket
After we go through customs at LAX and re-check the bags, would we have access to Flagship checkin at LAX? Would it even be worth seeking out? I've never flown internationally into LAX, but I think I've read you're sort of in the "basement" of TBIT and to get from there through security to T4 is fairly easy? (Through the connector?) Or do I have that wrong?
#178
Join Date: Oct 2014
Location: SNA
Posts: 928
Any ideas if curbside baggage dropoff is available for LAX Flagship check-in on an international itinerary? I'll have two heavy checked bags and was wondering if I could check-in/drop my bags curbside and then return my rental car (or if I'll have to carry the bags on the rental car shuttle to the terminal)...
#179
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
The attendant that controls access to the Flagship check-in stands at a podium that's literally on the sidewalk outside the door. I've never tried it myself, but I would imagine that person would allow you to drop your bags just inside the door (or somewhere else) while you return your car.
#180
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
The attendant that controls access to the Flagship check-in stands at a podium that's literally on the sidewalk outside the door. I've never tried it myself, but I would imagine that person would allow you to drop your bags just inside the door (or somewhere else) while you return your car.
Last edited by seawolf; Mar 3, 2018 at 8:04 am Reason: typo