Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Oct 23, 2015, 4:33 pm
#391
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Nope this was booked this morning and it's all LUS metal.
Oct 23, 2015, 6:57 pm
#392
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
AA.com seems to be melting down....I just got sent a booking confirmation for some girl Brooke S. And it's not a phising email it's a legit AA.com booking confirmation. I also spent time on the phone with Web Services and even they couldn't explain the issues I am having.....I made sure they were passing it all along because this is starting to feel like United/Continental a la a few years ago.
Oct 25, 2015, 10:44 pm
#393
Join Date: Dec 2011
Location: PHL / SFO
Programs: free agent
Posts: 797
We couldn't display trip details
Got an upcoming (3 days from now) domestic segment-int'l segment r/t. I have waitlisted SWUs on both int'l segments.
Tried to check the website for the last 2 days - get message "we cannot display trip details".
The iPhone app displays the trip fine. I called the EXP line, and the automated phone system read back the legs and seat assignments fine, but with the addition of both int'l segments again at the end WITHOUT seat assignments (so, a total of 6 segments for a 4 segment trip). I guess these "phantom" two at the end are the SWU requests?
Anyone else seen this error message? Anything to worry about do you think? I'm kinda loath to speak to an agent just in case they mess something up with the SWU request timestamps (as I've seen happen reading here more than once).
UPDATE: Called EXP reservations, asked if anything was wrong. She said nothing wrong, just that the upgrade had cleared and needed to be applied to the reservation. 5 mins later, I have a seat assignment for the int'l segment, and the agent cleared the domestic segment too with the same SWU. ^.
Tried to check the website for the last 2 days - get message "we cannot display trip details".
The iPhone app displays the trip fine. I called the EXP line, and the automated phone system read back the legs and seat assignments fine, but with the addition of both int'l segments again at the end WITHOUT seat assignments (so, a total of 6 segments for a 4 segment trip). I guess these "phantom" two at the end are the SWU requests?
Anyone else seen this error message? Anything to worry about do you think? I'm kinda loath to speak to an agent just in case they mess something up with the SWU request timestamps (as I've seen happen reading here more than once).
UPDATE: Called EXP reservations, asked if anything was wrong. She said nothing wrong, just that the upgrade had cleared and needed to be applied to the reservation. 5 mins later, I have a seat assignment for the int'l segment, and the agent cleared the domestic segment too with the same SWU. ^.
Last edited by AlphaTango; Oct 26, 2015 at 9:27 am
Oct 26, 2015, 9:30 am
#394
Join Date: Mar 2015
Location: ORD
Programs: AA ExPlat, Hilton Diamond, Hyatt Plat
Posts: 71
I had flights to/from ORD/MSP this weekend and as soon as I opted for standby on an earlier flight, AA.com lost all of my info and displayed the same message, but I could see my original flight, BP, and standby ranking on my phone. I tried to print a standby card at the MSP kiosk this morning, and it couldn't find me by FF#, but the record locator worked just fine.
Oct 26, 2015, 1:49 pm
#395
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,950
Login credentials rejected in iPhone app
I'm unable to log in to the AA iPhone app; have been for about a month now. Has anyone else had the same issue?
I am/was able to log in to AA.com, USairways.com, and the US Airways app without trouble, but the AA app started rejecting my credentials about a month ago. I've quintuple-checked the login (using my AA FF#), last name, and password are the same. When I try to log in, I get the error message "Login Error. We're unable to log you in with the information you entered...."
I tried deleting the app and reinstalling on my old iPhone (4S). I bought a new iPhone today and it still doesn't work. (A rather drastic solution!
) Same error continues with them all.
ETA: The timing of it stopping working is about right to have been when I updated from iOS 8 to iOS 9, but I don't recall for sure.
I called Web Support. They say they have a compatibility issue with iOS 9 that will be fixed in an update later this week.
ETA (for the record) Nov 13, 2015: The issue appears to be special characters in my password, which apparently don't work in the app. See post in the app thread.
I am/was able to log in to AA.com, USairways.com, and the US Airways app without trouble, but the AA app started rejecting my credentials about a month ago. I've quintuple-checked the login (using my AA FF#), last name, and password are the same. When I try to log in, I get the error message "Login Error. We're unable to log you in with the information you entered...."
I tried deleting the app and reinstalling on my old iPhone (4S). I bought a new iPhone today and it still doesn't work. (A rather drastic solution!
) Same error continues with them all.ETA: The timing of it stopping working is about right to have been when I updated from iOS 8 to iOS 9, but I don't recall for sure.
I called Web Support. They say they have a compatibility issue with iOS 9 that will be fixed in an update later this week.
ETA (for the record) Nov 13, 2015: The issue appears to be special characters in my password, which apparently don't work in the app. See post in the app thread.
Last edited by ashill; Nov 13, 2015 at 12:21 pm
Oct 26, 2015, 1:54 pm
#396
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
Got an upcoming (3 days from now) domestic segment-int'l segment r/t. I have waitlisted SWUs on both int'l segments.
Tried to check the website for the last 2 days - get message "we cannot display trip details".
The iPhone app displays the trip fine. I called the EXP line, and the automated phone system read back the legs and seat assignments fine, but with the addition of both int'l segments again at the end WITHOUT seat assignments (so, a total of 6 segments for a 4 segment trip). I guess these "phantom" two at the end are the SWU requests?
Anyone else seen this error message? Anything to worry about do you think? I'm kinda loath to speak to an agent just in case they mess something up with the SWU request timestamps (as I've seen happen reading here more than once).
UPDATE: Called EXP reservations, asked if anything was wrong. She said nothing wrong, just that the upgrade had cleared and needed to be applied to the reservation. 5 mins later, I have a seat assignment for the int'l segment, and the agent cleared the domestic segment too with the same SWU. ^.
Tried to check the website for the last 2 days - get message "we cannot display trip details".
The iPhone app displays the trip fine. I called the EXP line, and the automated phone system read back the legs and seat assignments fine, but with the addition of both int'l segments again at the end WITHOUT seat assignments (so, a total of 6 segments for a 4 segment trip). I guess these "phantom" two at the end are the SWU requests?
Anyone else seen this error message? Anything to worry about do you think? I'm kinda loath to speak to an agent just in case they mess something up with the SWU request timestamps (as I've seen happen reading here more than once).
UPDATE: Called EXP reservations, asked if anything was wrong. She said nothing wrong, just that the upgrade had cleared and needed to be applied to the reservation. 5 mins later, I have a seat assignment for the int'l segment, and the agent cleared the domestic segment too with the same SWU. ^.
I have this problem when international miles & copay upgrades clear. My reservation just dies on aa.com until I call. Then they ask me to confirm the credit card for the copay, and my reservation magically works again on aa.com. I think it's some sort of mechanism for them to make sure you pay when using a copay (and since SWU's work on the same inventory, it probably sticks the same way).
Oct 29, 2015, 4:34 pm
#397
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Well this is a brand new glitch for me! Went to check in online and got a message that said I was unable to checkin online as I am an unaccompanied minor. Checked all details like birthdate, nope I am definitely not a minor. :-)
Oct 30, 2015, 4:12 am
#398
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
You really shouldn't be posting here without parental consent either. 
Oct 30, 2015, 11:20 am
#399
Join Date: Jan 2014
Location: ONT/FRA
Programs: AA EXP
Posts: 878
Website glitch, I think: Booked a multi-city trip spanning Nov 2-4 via corporate online travel. One segment on Nov 2, one on Nov 3, two on Nov 4.
All shows correct on my corporate online travel website.
All shows correct on AA iPhone app.
AA.com My Trips shows the first Nov 4 flight as taking place on Nov 3, and no seat assignment. Anyone else seen similar issues with multi-city trips? Should I be concerned?
All shows correct on my corporate online travel website.
All shows correct on AA iPhone app.
AA.com My Trips shows the first Nov 4 flight as taking place on Nov 3, and no seat assignment. Anyone else seen similar issues with multi-city trips? Should I be concerned?
Oct 30, 2015, 11:34 am
#400
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
App has not been working for me at all today
Oct 31, 2015, 3:37 pm
#401
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
It appears with the new website roll-out, this option is only available during the booking process. Once the booking process is left, that option disappears for me.
The aa.com FAQ still shows that option is available.
I wish aa.com would bring that option back. Since none of my originating flights are from a hub, there is no differentiation under "My Trips" in any of my reservation names. They all show AEX/DFW as the name of the reservation.
The aa.com FAQ still shows that option is available.
I wish aa.com would bring that option back. Since none of my originating flights are from a hub, there is no differentiation under "My Trips" in any of my reservation names. They all show AEX/DFW as the name of the reservation.
Oct 31, 2015, 4:14 pm
#402
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 964
Can't change seats on the app or the website. Shows seats are available but when you try to change to them it says they are unavailable. Currently assigned a middle seat.
It's a fare class O, I wonder if the new AA competition with ULCCs has begun and you can't get a window or aisle on an O fare?
It's a fare class O, I wonder if the new AA competition with ULCCs has begun and you can't get a window or aisle on an O fare?
Oct 31, 2015, 9:52 pm
#403
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,579
Website glitch, I think: Booked a multi-city trip spanning Nov 2-4 via corporate online travel. One segment on Nov 2, one on Nov 3, two on Nov 4.
All shows correct on my corporate online travel website.
All shows correct on AA iPhone app.
AA.com My Trips shows the first Nov 4 flight as taking place on Nov 3, and no seat assignment. Anyone else seen similar issues with multi-city trips? Should I be concerned?
All shows correct on my corporate online travel website.
All shows correct on AA iPhone app.
AA.com My Trips shows the first Nov 4 flight as taking place on Nov 3, and no seat assignment. Anyone else seen similar issues with multi-city trips? Should I be concerned?
I even got text alert from AA that my flight had departed (1 day too early from the actual date). Melt down is what I sensed here.
Nov 2, 2015, 10:09 am
#404
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
I also wanted to rename an itinerary. I selected change flight, saw I couldn't, and backed out. Since then the flight has disappeared from My Trips both on the main page and the flight page. Also doesn't show on the App. I can bring it up with the record locator. I called and they assured me everything was OK. Transferred to web services and spent 30 minutes trying to figure it out. They were also stumped and suggested I call back during normal business hours...
Nov 2, 2015, 12:24 pm
#405
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
This is a new one on me. It had all the correct information for me but I received this error when trying to check in today.
Pretty sure I'm not a minor although I will be unaccompanied as usual.
Pretty sure I'm not a minor although I will be unaccompanied as usual.