Feb 27, 2015, 9:38 pm
Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html
/AA Forum Moderator Team
[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
Sep 5, 2015, 3:56 pm
#316
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,597
Apparently AA.com doesn't want to sell tickets today.
Widespread pricing errors today on multi-city itineraries.
Tried to "Select" a fare on numerous dates and city pairs.
Got an Error message and a higher fare. "The price of this itinerary has changed since you selected your flight(s). This happens because seat availability often changes based on demand for a particular flight. The lowest available total price, including taxes and fees, is now: XXX
When I click "Continue" on the higher fare, the same error message appears but with the old lower fare.
Click Continue, error message and lower fare.
Click Continue, error message and higher fare.
And so on and so on.
GoingForGreat. Ha.
Widespread pricing errors today on multi-city itineraries.
Tried to "Select" a fare on numerous dates and city pairs.
Got an Error message and a higher fare. "The price of this itinerary has changed since you selected your flight(s). This happens because seat availability often changes based on demand for a particular flight. The lowest available total price, including taxes and fees, is now: XXX
When I click "Continue" on the higher fare, the same error message appears but with the old lower fare.
Click Continue, error message and lower fare.
Click Continue, error message and higher fare.
And so on and so on.
GoingForGreat. Ha.
Sep 7, 2015, 9:22 am
#317
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
I can't log in from phone or laptop today. it has gotten to be normal that I can't get in the first few tries in the morning (for the last month or so), but this is the first time that I can't log in at all and it gives me a link to "Contact AA." Harumph.
Sep 7, 2015, 9:49 am
#318
Join Date: Dec 2004
Location: Selma, Fort Hay, Oregon
Posts: 38
Price switched AFTER CC authorization
Just got baited and switched by AA for R/T LAX-FOR. Price quoted on successive pages, including seat selection, stayed the same. Only AFTER CC was authorized notification came that price was actually charged $197 higher. Two AA supervisors unhelpful (one rude). No non-auto reply yet from customer service. I have carefully documented this by repeating the exact itinerary with a different name right up to the CC authorization link. Ready to take this to small claims.
Sep 7, 2015, 2:10 pm
#319
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Just got baited and switched by AA for R/T LAX-FOR. Price quoted on successive pages, including seat selection, stayed the same. Only AFTER CC was authorized notification came that price was actually charged $197 higher. Two AA supervisors unhelpful (one rude). No non-auto reply yet from customer service. I have carefully documented this by repeating the exact itinerary with a different name right up to the CC authorization link. Ready to take this to small claims.
Sep 7, 2015, 3:01 pm
#320
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Just got baited and switched by AA for R/T LAX-FOR. Price quoted on successive pages, including seat selection, stayed the same. Only AFTER CC was authorized notification came that price was actually charged $197 higher. Two AA supervisors unhelpful (one rude). No non-auto reply yet from customer service. I have carefully documented this by repeating the exact itinerary with a different name right up to the CC authorization link. Ready to take this to small claims.
Sep 8, 2015, 5:32 pm
#321
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,922
Ick; less than 24 hours to my flight to Europe, 12B and 12H open on the 763 and when I try to change seats I get the message "Your reservation is confirmed, but you will need to obtain your seat assignment from a gate agent at the airport. Please check in at a Self-Service Check-In machine at the airport and obtain your seat assignment at the gate."
Do I still have the seat I had? Will I make it to the mini-cabin? Is AA software about as bad as possible?
Do I still have the seat I had? Will I make it to the mini-cabin? Is AA software about as bad as possible?
Sep 8, 2015, 8:27 pm
#322
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,423
Ick; less than 24 hours to my flight to Europe, 12B and 12H open on the 763 and when I try to change seats I get the message "Your reservation is confirmed, but you will need to obtain your seat assignment from a gate agent at the airport. Please check in at a Self-Service Check-In machine at the airport and obtain your seat assignment at the gate."
Do I still have the seat I had? Will I make it to the mini-cabin? Is AA software about as bad as possible?
Do I still have the seat I had? Will I make it to the mini-cabin? Is AA software about as bad as possible?
Sep 9, 2015, 7:37 am
#323
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,922
On prior attempts I noted that the seats appeared to be free (unblocked at T-24 I believe) and I could select them but the selection would not "take" when I exited.
Sep 14, 2015, 9:03 pm
#324
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
Error code: ssl_error_inappropriate_fallback_alert
I basically cannot access the AA website with Firefox anymore.
I basically cannot access the AA website with Firefox anymore.
An error occurred during a connection to www.aa.com. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports.
Sep 15, 2015, 8:27 am
#325
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,423
Sep 16, 2015, 5:26 am
#326
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Is it just me or has pre meal selection disappeared? Can't see for upcoming trips
Sep 16, 2015, 5:34 am
#327
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,428
Sep 16, 2015, 9:02 am
#328
Join Date: Apr 2008
Posts: 2,358
With AA, the site occasionally does not function the way it is intended. I find that waiting a while, then trying again, often clears up any issues.
Today, there does not seem to be an issue for me with AA.
-
Sep 16, 2015, 10:32 am
#329
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
But in the not-too-distant future, you'll be living in a world where Firefox can't log you in to either aa.com or usairways.com, because both are using outdated, insecure SSL/TLS setups and Firefox will disallow the connection (or you can be like me, using the developer edition of Firefox, and already live in a world where Firefox can't log you in on either site; that stuff trickles into the preview and dev editions before it goes to full public release).
Sep 16, 2015, 10:41 am
#330
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,423
Restarting the browser can fix that specific error; it typically results from a failed TLS handshake, and the failure is "remembered" until the browser restarts.
But in the not-too-distant future, you'll be living in a world where Firefox can't log you in to either aa.com or usairways.com, because both are using outdated, insecure SSL/TLS setups and Firefox will disallow the connection (or you can be like me, using the developer edition of Firefox, and already live in a world where Firefox can't log you in on either site; that stuff trickles into the preview and dev editions before it goes to full public release).
But in the not-too-distant future, you'll be living in a world where Firefox can't log you in to either aa.com or usairways.com, because both are using outdated, insecure SSL/TLS setups and Firefox will disallow the connection (or you can be like me, using the developer edition of Firefox, and already live in a world where Firefox can't log you in on either site; that stuff trickles into the preview and dev editions before it goes to full public release).