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[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)

Old Feb 27, 2015, 9:38 pm
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Last edit by: JDiver
2015 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)


Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or [U]http://www.isitdown.us, http://www.doj.me[/U{

Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com

If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.

LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

"Flight / Fare selected no longer available; please modify your request" common booking error

For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkeywith the "Allow Password Remembering".

N.B. Older posts have been archived to: http://www.flyertalk.com/forum/ameri...g-fix-etc.html

/AA Forum Moderator Team
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[Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)

Old Aug 4, 2015, 10:20 am
  #286  
FlyerTalk Evangelist
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
It seems to be back up now. At least for the moment.
cmd320 is offline  
Old Aug 4, 2015, 2:56 pm
  #287  
 
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,208
INTL Web Checkin - Australia

This probably could be in a thread of its own, but here goes: Does anyone know if AA still plans to allow for online INTL check-in (to AU) where an electronic visa check must be made. For a U.S. citizen to go to Australia, and ETA is required. Agents at the AP always have to do an electronic check manually before they are supposed to issue the BP and complete the check-in. (Apparently they are prompted to perform the check.) For this reason (I assume) web check-in is inhibited. Long ago, I was told they were working on integrating this check so online check-in was possible. With the apparent off-shore web support now, I can't get them to even understand the issue. Any "insider knowledge" here?
Madison Guy is offline  
Old Aug 8, 2015, 8:42 pm
  #288  
 
Join Date: Jul 2012
Posts: 5
can't find flights

I'm having trouble finding flights out of MCO. I am tryig MCO to DCA 11/11 to 11/17 and it says there is an error no flights available. I try other city pairs and it list one or two flights.

Anyone else having trouble? I tried kayak, orbitz, etc and can't seem to find any AA flights. Is this an error or is AA really popular on these dates? I wanted to book my trip today
djneph is offline  
Old Aug 8, 2015, 9:29 pm
  #289  
 
Join Date: Dec 2003
Location: DEN
Programs: AA EXP 1MM, UA 1K 1MM, Hyatt Globalist, Marriott Plat
Posts: 400
ExPlat Redeposit of Mileage Award

aa.com gives me this message when I try to cancel a mileage award: "In order to have the AAdvantage miles reinstated into your account, you must also contact AAdvantage Reservations. A reinstatement processing charge applies."

Other airlines where I have status and a redespoist fee does not apply, I do not have to call in...wonder if they will fix this.

I am obviously logged in in order to cancel, so it knows I am ExPlat.
US @ DEN is offline  
Old Aug 9, 2015, 4:05 am
  #290  
 
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,100
Originally Posted by djneph
I'm having trouble finding flights out of MCO. I am tryig MCO to DCA 11/11 to 11/17 and it says there is an error no flights available. I try other city pairs and it list one or two flights.

Anyone else having trouble? I tried kayak, orbitz, etc and can't seem to find any AA flights. Is this an error or is AA really popular on these dates? I wanted to book my trip today
I'm having the same difficulty. Trying to book LGA-MIA flights and aa.com is coming up with one nonstop flight per day. I'm pretty sure that's wrong.
justforfun is offline  
Old Aug 9, 2015, 7:47 am
  #291  
 
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,100
And like magic the flights are back. Methinks it was some Saturday night website maintenance.
justforfun is offline  
Old Aug 10, 2015, 12:06 pm
  #292  
 
Join Date: Oct 2011
Location: LGA/JFK
Programs: AA PL, DL Gold, Hyatt Dia, SPG Gold, HH Gold
Posts: 220
AA eats miles and status?

Anyone else notice after logging in today that their mileage balance is at zero and their status is completely gone? Tech issue or something else?
heatheresq is offline  
Old Aug 10, 2015, 12:13 pm
  #293  
 
Join Date: Aug 2011
Location: TN
Programs: US Airways, Hilton, Marriott
Posts: 99
Just logged in an all is fine for me.
shedberg is offline  
Old Aug 10, 2015, 12:21 pm
  #294  
Moderator: American AAdvantage
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
This may occur during batch processing periods; these are most common on weekends, but can extend into Monday. It could happen with greater frequency or more sporadically during the "drain down" period.

My account displays normally; if yours does not, try clearing cookies and cache.
JDiver is offline  
Old Aug 10, 2015, 1:59 pm
  #295  
 
Join Date: Oct 2011
Location: LGA/JFK
Programs: AA PL, DL Gold, Hyatt Dia, SPG Gold, HH Gold
Posts: 220
Originally Posted by JDiver
This may occur during batch processing periods; these are most common on weekends, but can extend into Monday. It could happen with greater frequency or more sporadically during the "drain down" period.

My account displays normally; if yours does not, try clearing cookies and cache.
It's back now. Thanks for your comments!
heatheresq is offline  
Old Aug 15, 2015, 12:46 pm
  #296  
 
Join Date: May 2007
Location: RNO
Programs: AA EXP
Posts: 100
Trying to reserve RNO-LAX-CGK and return. I got a System Error, but the itinerary showed up "Held" in My Reservations with a record locator. Selecting the itinerary then cancels it.

First time, I didn't think much of this when I got the System Error screen. I just restarted the reservation process. System Error repeatedly. When I checked My Reservations there were four held itineraries.

All this after I successfully reserved the same itinerary for my wife and daughter.

On the phone now with Web Services and after five minutes it doesn't seem to be a known error with this rep.
ferriswren is offline  
Old Aug 15, 2015, 3:28 pm
  #297  
 
Join Date: May 2007
Location: RNO
Programs: AA EXP
Posts: 100
An update after hanging up and calling again:

This rep said the System Error is another manifestation of the fare not being available. Glad I got the $749 tickets for my wife and daughter since Orbitz says:

We're sorry, the fare for that itinerary is no longer available. The fare for that trip is now $1,502.19
ferriswren is offline  
Old Aug 23, 2015, 1:39 pm
  #298  
 
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,741
aa.com glitch

I have been trying to look at the aa award charts. Keep getting the following message "Page not found - error 404". Anybody else having this problem?
jmj9905 is offline  
Old Aug 29, 2015, 6:23 pm
  #299  
 
Join Date: Apr 2005
Location: Iowa
Programs: AA PLT, (AC)
Posts: 116
AA.COM - No Eagle flights coming up at all Aug 29 2015

Is there an issue bringing up Eagle flights from mid-west cities on AA.COM (flights after Nov 22). I'm getting no flights from any mid-west orgin cities served by Eagle after Nov 22, 2015.

Last edited by Jim Hogan; Aug 29, 2015 at 6:33 pm
Jim Hogan is offline  
Old Aug 29, 2015, 6:57 pm
  #300  
 
Join Date: Sep 2008
Posts: 15
I'm seeing the same thing. Trying to get in and out of BUF Dec 11 and 14.
KRainesalo is offline  

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