Mar 4, 2014, 11:03 am
Last edit by: Prospero
International satellite-based Wi-Fi is available on the Boeing 777-200ER, 777-300ER and 787 Dreamliners
International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space). Note, the latest batch of 787-8s have Viasat high speed satellite wifi
Link to WiFi page on AA.com.
International Wi-Fi is currently only available for purchase once onboard the aircraft at the following prices:
. . . . . . . . 2 Hour Pass – $12
. . . . . . .. .4 Hour Pass – $17
. . . . . . . . Duration of Flight Pass – $19
Which aircraft are equipped with international Panasonic WiFi?
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER (all, "out of the box")
Boeing 777-200ER (added during refurbishment, all flying have it)
Boeing 787-8 (first batch only)
Boeing 787-9 all, ("out of the box")
Adding
134 Airbus A320 family (319, -20 and -21) according to member tdedj1
International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space). Note, the latest batch of 787-8s have Viasat high speed satellite wifi
Link to WiFi page on AA.com.
Originally Posted by arollins
From AA.com upper right corner there is a search box, enter WIFI, scroll through the info, and you get the following.
For international and select domestic flights, contact the service provider
Panasonic
Call 1-866-924-3715 (toll-free)
Email [email protected]
For Panasonic equipped aircraft:
The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
For international and select domestic flights, contact the service provider
Panasonic
Call 1-866-924-3715 (toll-free)
Email [email protected]
For Panasonic equipped aircraft:
The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
. . . . . . . . 2 Hour Pass – $12
. . . . . . .. .4 Hour Pass – $17
. . . . . . . . Duration of Flight Pass – $19
Which aircraft are equipped with international Panasonic WiFi?
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER (all, "out of the box")
Boeing 777-200ER (added during refurbishment, all flying have it)
Boeing 787-8 (first batch only)
Boeing 787-9 all, ("out of the box")
Adding
134 Airbus A320 family (319, -20 and -21) according to member tdedj1
International (Panasonic satellite) WiFi: availability, experiences
Mar 10, 2018, 1:24 am
#257
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
This year I used Panasonic satellite WiFi 5 times, and all failed and I got a refund 5 times already....
I was hoping it would work each time, but it just didn't work...
I signed up for a flight duration pass. I was able to use it under 30 minutes, then the system signed me out.
After that happened I was not able to sign in back anymore even aainflight.com showed "connected".
I heard many people complained on those flights, so I know it wasn't just me.
I was hoping it would work each time, but it just didn't work...
I signed up for a flight duration pass. I was able to use it under 30 minutes, then the system signed me out.
After that happened I was not able to sign in back anymore even aainflight.com showed "connected".
I heard many people complained on those flights, so I know it wasn't just me.
Mar 11, 2018, 2:05 pm
#258
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,145
The Panasonic product really has been noticeably worse the past year or so. On a recent LHR-DFW, I was barely able to send / receive email, let alone load any normal web pages.
I wonder if this is due to more pax being online, or what?
I wonder if this is due to more pax being online, or what?
Mar 14, 2018, 8:58 am
#259
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I just returned from HKG-LAX and on both legs I couldn't access the screen to buy/join a session. Is there something special that needs to be done for the iPhone? I was expecting a launch page to pop up when I opened the browser after enabling the WiFi connection. But I grew skeptical when even aa.com didn't work. Gave up after several tries and noting few others trying as well.
Tomorrow I'm back on A332 (SFO-PHL) and am expecting the same issues I have when on this bird in January... WiFi sucked!!
May 5, 2018, 6:01 pm
#260
Join Date: Jun 2016
Location: CID/ORD
Programs: AA EXP
Posts: 66
But be warned even when you get to the splash page, you're still not out of the woods. To buy or login, you are redirected to panasonic's authentication server (inflight.pacwisp.net). For about 90% of the flight, your browser will either timeout trying to reach it, or the server will flat out return a "connection refused" response. The only time it will work reliably is for the first hour of the flight, giving you enough time to pay and tell think "Hey! This time will be different!" At least that's been my experience on the last three trans-pac flights.
Utter garbage. They once had the nerve to refuse refunds because their data said that a connection was available for most of the flight. Yea, like if that matters when your authentication server can't handle jack-%$*&. The only time I've ever done a charge back. And yet I've paid three times. Fool me once and all that.... -_-
Last edited by andresmdn; May 5, 2018 at 6:10 pm Reason: edited out vulgarity..
May 5, 2018, 6:08 pm
#261
Join Date: Jun 2016
Location: CID/ORD
Programs: AA EXP
Posts: 66
Should mention, I'm on a flight now and it's working. You need to ask the FA to "reset the wifi". Not sure what all they do, but the wireless access point will stop broadcasting for a bit. When it comes back, you are able to login again. Not all FA's know this is possible to do, because I've been told before that they have no access to that system. Go figure.
May 5, 2018, 11:17 pm
#262
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
I used it on a flight from PHL to LAX last month. Maybe I had that reversed, I was the one who felt used.
My particular recollection is a game I play, not a very complicated one as far as data transmission, I occasionally lose connection and it can take a few minutes to complete a move. This one took me 45 minutes.
They did give me a refund. I plan on flying this bird every other month, so doubtless I'll try each time and hope they've fixed it.
What stinks is that I have free Gogo passes, but I can't really use them. I can't use them on this plane westbound, and my eastbounds are almost all red-eyes when I don't want internet.
My particular recollection is a game I play, not a very complicated one as far as data transmission, I occasionally lose connection and it can take a few minutes to complete a move. This one took me 45 minutes.
They did give me a refund. I plan on flying this bird every other month, so doubtless I'll try each time and hope they've fixed it.
What stinks is that I have free Gogo passes, but I can't really use them. I can't use them on this plane westbound, and my eastbounds are almost all red-eyes when I don't want internet.
May 6, 2018, 3:38 am
#263
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
No, nothing special you should have to do. But in reality, the developers really screwed up driving redirects to the splash page. So it's better to go directly to aainflight.com, the sever where the splash page is hosted.
But be warned even when you get to the splash page, you're still not out of the woods. To buy or login, you are redirected to panasonic's authentication server (inflight.pacwisp.net). For about 90% of the flight, your browser will either timeout trying to reach it, or the server will flat out return a "connection refused" response. The only time it will work reliably is for the first hour of the flight, giving you enough time to pay and tell think "Hey! This time will be different!" At least that's been my experience on the last three trans-pac flights.
Utter garbage. They once had the nerve to refuse refunds because their data said that a connection was available for most of the flight. Yea, like if that matters when your authentication server can't handle jack-%$*&. The only time I've ever done a charge back. And yet I've paid three times. Fool me once and all that.... -_-
But be warned even when you get to the splash page, you're still not out of the woods. To buy or login, you are redirected to panasonic's authentication server (inflight.pacwisp.net). For about 90% of the flight, your browser will either timeout trying to reach it, or the server will flat out return a "connection refused" response. The only time it will work reliably is for the first hour of the flight, giving you enough time to pay and tell think "Hey! This time will be different!" At least that's been my experience on the last three trans-pac flights.
Utter garbage. They once had the nerve to refuse refunds because their data said that a connection was available for most of the flight. Yea, like if that matters when your authentication server can't handle jack-%$*&. The only time I've ever done a charge back. And yet I've paid three times. Fool me once and all that.... -_-
Thanks for the update. I just complete my monthly LAX-HKG-LAX runs and again I was discouraged with buying WiFi. Ultimately I'll meet someone before boarding the flight in the lounge and they'll grip about the WiFi service after my questioning them about their experience. With that being said, I've yet tried it and really am resolved with using the flight time as time well spent not being connected to the Internet.
May 6, 2018, 3:44 am
#264
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I used it on a flight from PHL to LAX last month. Maybe I had that reversed, I was the one who felt used.
My particular recollection is a game I play, not a very complicated one as far as data transmission, I occasionally lose connection and it can take a few minutes to complete a move. This one took me 45 minutes.
They did give me a refund. I plan on flying this bird every other month, so doubtless I'll try each time and hope they've fixed it.
What stinks is that I have free Gogo passes, but I can't really use them. I can't use them on this plane westbound, and my eastbounds are almost all red-eyes when I don't want internet.
My particular recollection is a game I play, not a very complicated one as far as data transmission, I occasionally lose connection and it can take a few minutes to complete a move. This one took me 45 minutes.
They did give me a refund. I plan on flying this bird every other month, so doubtless I'll try each time and hope they've fixed it.
What stinks is that I have free Gogo passes, but I can't really use them. I can't use them on this plane westbound, and my eastbounds are almost all red-eyes when I don't want internet.
Stay tuned!!
May 6, 2018, 1:40 pm
#265
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,145
Utter garbage. They once had the nerve to refuse refunds because their data said that a connection was available for most of the flight. Yea, like if that matters when your authentication server can't handle jack-%$*&. The only time I've ever done a charge back. And yet I've paid three times. Fool me once and all that.... -_-
May 6, 2018, 7:31 pm
#266
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Just flew LHR-DFW and the Panasonic internet worked great. It would never win any speed awards, but it does work. The biggest disadvantage is that you can only have one device logged on at a time. To use a different device, you have to log off and then back on.
I woulda swore that GoGo let you send and receive SMS texts. Panasonic does NOT handle texts. Perhaps I was mistaken about being able to send texts while aloft.
I woulda swore that GoGo let you send and receive SMS texts. Panasonic does NOT handle texts. Perhaps I was mistaken about being able to send texts while aloft.
May 6, 2018, 10:03 pm
#267
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,145
After using their’s, I was happy to go back to AA’s where I could at least switch from iPhone to MacBook.
May 7, 2018, 6:10 pm
#269
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
Just got refunded by Panasonic for 2 out of my last 3 TPAC flights. Was expecting a song and dance about how it was my fault but they admitted there were long bouts of outages on my flights.