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Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

Old Jul 27, 2015, 9:19 pm
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Last edit by: Prospero
Please feel free to add to or correct the information herein.
NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).

Ordinarily, one must call to request or make changes to award tickets.

Award changes, ordinary

NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on

Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.

E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.

If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged

or

MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.

Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.

Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)

Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.

An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).

Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.

Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)

As JonNYC posted:

This document was current as of December 2014:
For permitted changes and fees, see this post in the airline partner award thread.

If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.

Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.

Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html

Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)

Changes that require different award type -

Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.

Changes to your outbound travel date, resulting in a departure within 21 days -

Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).

Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.

Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)

AAdvantage® mileage will be reinstated for unused and unexpired awards upon payment of a processing fee. For tickets booked on or after November 1, 2018, AAdvantage®mileage will be reinstated upon payment of a processing fee for unused and unexpired awards canceled prior to departure. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card.

Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).

Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.

Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.

Please see: State of the award reinstatement fee (Nov 2015 - clarifying)
FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)
Link to ARCHIVE 2017: Award Change for date, time, routing, co-terminal, cost, all changes.
Link to ARCHIVE 2015-2016: Award Change for date, time, routing, co-terminal, cost, all changes.
Link to ARCHIVE 2012-14: Award Change for date, time, routing, co-terminal, cost, all changes.
Print Wikipost

Voluntary Award Change / changes: date, time, routing, airline, co-terminal, etc.

Old Apr 1, 2019, 9:47 pm
  #226  
 
Join Date: May 2012
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"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this.
Will this reset the 12 month award validity?
Will the entire ticket be redeposited even if only upgrading one-way of the round trip?
I need to rebook a flight outside the 12 month window and trying to avoid the $150 redeposit fee.
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Old Apr 19, 2019, 3:11 pm
  #227  
 
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<successfully drop 1st leg of flight in a 3 min call to AA>
thanks for this thread


Last edited by gnomey; Apr 19, 2019 at 4:20 pm
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Old Apr 23, 2019, 10:10 am
  #228  
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I tried to change my award booking. Previous award is PHL-SEA-SFO (SEA - SFO is using alaskan airlines). The new flight is all AA. PHL-CLT-SFO. When I called them, they told me they need to re-deposit the miles and it will cost me $200. Is this correct?
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Old Apr 23, 2019, 10:28 am
  #229  
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Originally Posted by 9Benua
I tried to change my award booking. Previous award is PHL-SEA-SFO (SEA - SFO is using alaskan airlines). The new flight is all AA. PHL-CLT-SFO. When I called them, they told me they need to re-deposit the miles and it will cost me $200. Is this correct?
Unfortunately yes, changing from an All-Partner award (or whatever it's technically called) to an all-AA award will incur the fee, even if the O&D stay the same.
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Old Apr 23, 2019, 11:04 am
  #230  
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Originally Posted by JJeffrey
Unfortunately yes, changing from an All-Partner award (or whatever it's technically called) to an all-AA award will incur the fee, even if the O&D stay the same.
Thanks, fortunately for me, AA cancels the first flight AA-SEA and put me on earlier flight which made this case goes to Involuntary award change. I'm able to get them to change it without incurring fee.
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Old Apr 24, 2019, 7:56 pm
  #231  
 
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MileSaaver to AAnytime

For some reason, I didn't realize---or had forgotten---that I could change a MileSAAver to an AAnytime Award with no fee, until a rep told me that this morning (I thought I could only change within the same category fee-free). I checked the WIKI and see MileSAAver to AAnytime changes being fee-free mentioned, as well.

Am I correct that if I purchase an Economy MileSAAver with AA on Iberia + AA (Iberia from AMS-MAD, the rest back to the US on AA), in hopes of a Business MileSAAver opening up, and then if it doesn't, decide later to change to an Economy AAnytime on a different date, that I am able to do this change without a fee? (This would be same origin and destination, but the AA would be straight from AMS to the US without a European layover).

THANKS!

Last edited by miles4sheli; Apr 24, 2019 at 8:19 pm
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Old Apr 25, 2019, 10:01 am
  #232  
 
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Originally Posted by miles4sheli
Am I correct that if I purchase an Economy MileSAAver with AA on Iberia + AA (Iberia from AMS-MAD, the rest back to the US on AA), in hopes of a Business MileSAAver opening up, and then if it doesn't, decide later to change to an Economy AAnytime on a different date, that I am able to do this change without a fee? (This would be same origin and destination, but the AA would be straight from AMS to the US without a European layover).

THANKS!
This is correct.
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Old Apr 28, 2019, 3:21 pm
  #233  
 
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Need clarification on awards including FJ and switching "other" carriers

Hi, I read the wiki in this thread and the other thread on AA award rules (AA oneworld & Other Airline Partner Award information, rules (master thd)) but I was not sure whether FJ still is considered a non-OneWorld (OW) partner now that Fiji is a "OneWorld Connect" airline, and / or if fees apply for changing to different OW or non-OW airline within a ticket. I also looked at aa.com, and they still show FJ in the list of "Other airline partners".

This is what is in the wiki:
Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).
I currently am considering booking the following flights:
1) IAD-SFO (AS) -> SFO-NAN (FJ) -> NAN-AKL (FJ)
2) AKL-NAN (FJ) -> NAN-LAX (FJ) -> LAX-IAD (AA)

If FJ still is considered an "Other" partner, would any of the following carrier changes be allowed without incurring the award change fee:
A) Changing FJ to TN in either of my flights above (assuming FJ still is considered an "other partner", this would remain a ticket with "other partners" but I was not sure if other partner airlines could be changed)?
B) Changing AS to AA in my flight 1 scenario?
C) Changing AA to AS in my flight 2 scenario?

In the event that FJ is considered a OW partner, would I be able to change FJ flights to QF or AA flights if they release any sAAver business awards?

Thanks!
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Old Apr 28, 2019, 3:25 pm
  #234  
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I've read the FAQ and I think that this should not incur a fee, but I'm not sure...

Currently I have MLA-LGW (BA), LHR-JFK-SFO (AA) all in J as a single award. If I change to MLA-LGW / LHR-SFO in F on BA, is there a change fee for that? Or is it just miles difference + any fees (BA fuel surcharge)?

Does the fact that there was a schedule change increasing my layover in JFK by several hours make any difference? Does the schedule change allow me to just cancel and rebook?

Do I need to call in for this it is it all possible to do online?
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Old Apr 28, 2019, 4:20 pm
  #235  
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Originally Posted by needtoescape
Hi, I read the wiki in this thread and the other thread on AA award rules (AA oneworld & Other Airline Partner Award information, rules (master thd)) but I was not sure whether FJ still is considered a non-OneWorld (OW) partner now that Fiji is a "OneWorld Connect" airline, and / or if fees apply for changing to different OW or non-OW airline within a ticket. I also looked at aa.com, and they still show FJ in the list of "Other airline partners".

This is what is in the wiki:
Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).
I currently am considering booking the following flights:
1) IAD-SFO (AS) -> SFO-NAN (FJ) -> NAN-AKL (FJ)
2) AKL-NAN (FJ) -> NAN-LAX (FJ) -> LAX-IAD (AA)

If FJ still is considered an "Other" partner, would any of the following carrier changes be allowed without incurring the award change fee:
A) Changing FJ to TN in either of my flights above (assuming FJ still is considered an "other partner", this would remain a ticket with "other partners" but I was not sure if other partner airlines could be changed)?
B) Changing AS to AA in my flight 1 scenario?
C) Changing AA to AS in my flight 2 scenario?

In the event that FJ is considered a OW partner, would I be able to change FJ flights to QF or AA flights if they release any sAAver business awards?

Thanks!
As far as I know FJ is still an "Other" partner. As long as at least one segment of the itinerary is on an "Other" partner then the award will remain an All-Partner award (or whatever AA calls it now). So in your above scenarios all should be no-fee changes as the award will remain All-Partner.
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Old Apr 28, 2019, 4:24 pm
  #236  
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Originally Posted by VegasGambler
I've read the FAQ and I think that this should not incur a fee, but I'm not sure...

Currently I have MLA-LGW (BA), LHR-JFK-SFO (AA) all in J as a single award. If I change to MLA-LGW / LHR-SFO in F on BA, is there a change fee for that? Or is it just miles difference + any fees (BA fuel surcharge)?

Does the fact that there was a schedule change increasing my layover in JFK by several hours make any difference? Does the schedule change allow me to just cancel and rebook?

Do I need to call in for this it is it all possible to do online?
Should not be a fee as you're keeping same O&D just changing to a higher class of service. If you happen to get a bad agent that tries to charge the fee just HUCA. Schedule change doesn't matter but it would allow you to just cancel and get the miles refunded without fee if you wanted. And yes, you have to call to make changes to awards or to have the miles refunded, etc.
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Old Apr 28, 2019, 4:37 pm
  #237  
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Originally Posted by JJeffrey
Should not be a fee as you're keeping same O&D just changing to a higher class of service.
Also changing carriers (from BA only on a short hop and AA the rest of the way to BA the whole way)
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Old Apr 28, 2019, 4:49 pm
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Originally Posted by JJeffrey
As far as I know FJ is still an "Other" partner. As long as at least one segment of the itinerary is on an "Other" partner then the award will remain an All-Partner award (or whatever AA calls it now). So in your above scenarios all should be no-fee changes as the award will remain All-Partner.
Thanks for the quick and concise response to my convoluted post :-) I have booked many AA awards and there always seems to be some new twist with their rules.
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Old Apr 29, 2019, 7:39 pm
  #239  
 
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I think I understand this correctly, but just want to make sure.

Originally Posted by Wiki
Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).
So if I make a booking for more than 21 days out today, I pay no fee. Let us say I book an award on CX for Aug 4.

Then on Aug 2, a better CX flight on the same date, Aug 4, opens up. My understanding from the above quote and the rest of the thread is that I would pay no close-in fee to change to that flight since the new travel date is not within 21 days of the original booking date (even though it is within 21 days from when I make the change)?

Similarly, let us say on July 25, CX releases award space for a more convenient flight on Aug 1. Can I change my Aug 4 flight to the new flight on Aug 1 without a fee since it is not within 21 days of the original booking date (even though it is within 21 days from when I make the change on July 25)?

That is, basically you can use last minute award seat availability without paying a close-in fee as long as you already have an award booked more than 21 days before? (Obviously subject to same carrier and origin and destination rules as changing any of that would trigger the $150 fee.)

I have no status on AA and am trying to front-run the 10% rebate going away by booking some awards which I can use now or later, but the only thing is perfect flight times and dates aren't available/my dates aren't totally certain, so I'm hoping to be able to tweak the awards as we get closer to the date of the flight, though I am also happy to use them as is if I really had to.
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Old Apr 29, 2019, 7:50 pm
  #240  
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As long as you do not change to a date within 21 days of original booking date, there is no fee
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