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-   -   GUIDE: LHR / London Heathrow Connection, MCT inc. AA T3 <--> BA/IB T5 (https://www.flyertalk.com/forum/american-airlines-aadvantage/1321109-guide-lhr-london-heathrow-connection-mct-inc-aa-t3-ba-ib-t5.html)

gateH15 Feb 22, 19 2:58 am


Originally Posted by Ldnn1 (Post 30808604)
You definitely can at LHR and it's standard procedure. As I say best just to confirm with the agent at TXL that they've done it (the bag tag will show both LHR and ORD). And for peace of mind you can check with a customer service/lounge/gate agent at LHR in the morning to confirm they see your bag in the system/loaded. There shouldn't be any issue.

thanks!

hmsflyer Apr 8, 19 6:27 pm

Any updated tips - arriving terminal 5 and departing terminal 3
 
All: Later this month, I am scheduled to arrive at 15:45 at LHR Terminal 5 on the daily BA flight from Sofia (no opportunity to take an earlier flight). I then depart on AA flight 135 at 17:15 for LAX from Terminal 3. I am aware the MCT at LHR is 90 minutes for a transfer from terminal 5 to terminal 3. This is exactly a 90 minute connection and I am concerned that any delay - even a minor one - may make the connection a problem. Any tips on minimizing transfer time from Terminal 3 to Terminal 5? I am travelling in J so I should be one of the first off the BA flight.

Related question, should I miss my connection, is this a BA problem or an AA problem (i.e., should I visit with AA or BA on re-ticketing and overnight accommodations)? I booked this trip via AA. Also, is there any compensation due for a missed connection, assuming this is not caused by a weather-related event? I believe AA 135 is the last flight of the day for AA so I anticipate an overnight should I miss the connection.

Thank you for your collective wisdom.

JJeffrey Apr 8, 19 6:39 pm


Originally Posted by hmsflyer (Post 30979956)
All: Later this month, I am scheduled to arrive at 15:45 at LHR Terminal 5 on the daily BA flight from Sofia (no opportunity to take an earlier flight). I then depart on AA flight 135 at 17:15 for LAX from Terminal 3. I am aware the MCT at LHR is 90 minutes for a transfer from terminal 5 to terminal 3. This is exactly a 90 minute connection and I am concerned that any delay - even a minor one - may make the connection a problem. Any tips on minimizing transfer time from Terminal 3 to Terminal 5? I am travelling in J so I should be one of the first off the BA flight.

Related question, should I miss my connection, is this a BA problem or an AA problem (i.e., should I visit with AA or BA on re-ticketing and overnight accommodations)? I booked this trip via AA. Also, is there any compensation due for a missed connection, assuming this is not caused by a weather-related event? I believe AA 135 is the last flight of the day for AA so I anticipate an overnight should I miss the connection.

Thank you for your collective wisdom.

No real new tips other than the usual, i.e. get off your flight at T5, follow the signs to flight connections, take the bus to T3, clear boarding pass check and security, and then go your gate. While 90 mins doesn't leave much room for error you should have plenty of time if things are on time.

If you were to get delayed and miss it, while it would technically be BA's fault as the late arriving carrier, both AA or BA will be able to rebook you. Assuming you would just want to be rebooked on one of the next day's AA flights, I would just go to the AA transit desk at T3.

ijgordon Apr 9, 19 2:21 pm

This should be an easy connection at that time of day (perhaps depending on day of week as well though). It shouldn't take you more than 45 minutes to get to your departure gate in T3, depending on where the arrival/departure gates are in T5 and T3. Could be as quick as 30 minutes.

Also note that if you do misconnect, you could route through JFK - there are several flights later in the evening, you'd still have to overnight at JFK, but there are early-AM departures to LAX so you could get to your destination much earlier than taking the morning nonstop the following day from LHR. AA offers flat beds in business class on JFK-LAX as well, so the service is fine.

carlosdca Apr 9, 19 3:20 pm


Originally Posted by hmsflyer (Post 30979956)
All: Later this month, I am scheduled to arrive at 15:45 at LHR Terminal 5 on the daily BA flight from Sofia (no opportunity to take an earlier flight). I then depart on AA flight 135 at 17:15 for LAX from Terminal 3. I am aware the MCT at LHR is 90 minutes for a transfer from terminal 5 to terminal 3. This is exactly a 90 minute connection and I am concerned that any delay - even a minor one - may make the connection a problem. Any tips on minimizing transfer time from Terminal 3 to Terminal 5? I am travelling in J so I should be one of the first off the BA flight.

Related question, should I miss my connection, is this a BA problem or an AA problem (i.e., should I visit with AA or BA on re-ticketing and overnight accommodations)? I booked this trip via AA. Also, is there any compensation due for a missed connection, assuming this is not caused by a weather-related event? I believe AA 135 is the last flight of the day for AA so I anticipate an overnight should I miss the connection.

Thank you for your collective wisdom.

BA should be the one re-accommodating you. But I assume there is an AA and a BA desk at T3 "airlines desk" as soon as you get off the transfer bus from T5, so I would go to the one that is the least crowded.

Tip: If your BA flight is delayed and time gets tight, it will help if you already have a boarding pass for the continuing flight. If you are under 90 mins, and you don't have a BP, even if you can make it to the gate on time, you may be denied a boarding pass. So, make sure you have a boarding pass for the next flight.
Having a checked bag might also be an issue even if you run and make it to the gate.

TIP: If you do have a BP, don't stop at the airline desks and just head straight to the gate. At gate, you will go through security questions before boarding.

TIP: Run. The AA gates can be at the very end of T3, so walking fast can save you a few mins of transfer time.

As far as weather delays, you are protected by EU law. You will get a bus voucher, a hotel and an a voucher for an airport meal.

My husband had recently a delay issue (BA flight from Germany delayed due to weather and subsequent runway congestion delays) and missed his AA LHR-LAX flight.
He had separate tickets and was not able to check-in online for the LHR-LAX flight, so he did not have the US bound boarding pass. When he arrived to the airline desk, he was denied a BP, even though it was perfectly possible to get to the gate on time and had no checked bags. He was rebooked on the first BA flight next day and was given hotel, meal vouchers, etc.

ijgordon Apr 9, 19 6:02 pm


Originally Posted by carlosdca (Post 30983150)
BA should be the one re-accommodating you. But I assume there is an AA and a BA desk at T3 "airlines desk" as soon as you get off the transfer bus from T5, so I would go to the one that is the least crowded.

Tip: If your BA flight is delayed and time gets tight, it will help if you already have a boarding pass for the continuing flight. If you are under 90 mins, and you don't have a BP, even if you can make it to the gate on time, you may be denied a boarding pass. So, make sure you have a boarding pass for the next flight.
Having a checked bag might also be an issue even if you run and make it to the gate.

TIP: If you do have a BP, don't stop at the airline desks and just head straight to the gate. At gate, you will go through security questions before boarding.

Before boarding the bus at T5 for T3, AA customers need to go into a separate line, which I think is where they ask you the security questions. Not sure how easy it is to bypass this (I was flying VS so I ignored). Further, if you can't get your boarding pass, I don't think there's any way through security at the flight connections centre in T3 -- they scan the BP before you enter the queue (which will probably be very short) for "conformance" to make sure you have enough time to get to your gate (conformance used to be a T5 only thing but I believe it's expanded). If you miss the conformance check (I think ~35 minutes), you are automatically offloaded from your flight and rebooked, and there's not much you can do. That being said, since we're talking about AA, even 35m may not be enough if they decide to leave early, like at T-30m. But in that case, you'll be owed EU 261 delay compensation (likely €600), but you'll have to fight (see the thread about MAN here).

carlosdca Apr 9, 19 6:48 pm


Originally Posted by ijgordon (Post 30983551)
Before boarding the bus at T5 for T3, AA customers need to go into a separate line, which I think is where they ask you the security questions. Not sure how easy it is to bypass this (I was flying VS so I ignored). Further, if you can't get your boarding pass, I don't think there's any way through security at the flight connections centre in T3 -- they scan the BP before you enter the queue (which will probably be very short) for "conformance" to make sure you have enough time to get to your gate (conformance used to be a T5 only thing but I believe it's expanded). If you miss the conformance check (I think ~35 minutes), you are automatically offloaded from your flight and rebooked, and there's not much you can do. That being said, since we're talking about AA, even 35m may not be enough if they decide to leave early, like at T-30m. But in that case, you'll be owed EU 261 delay compensation (likely €600), but you'll have to fight (see the thread about MAN here).

At T5, airlines desk is BEFORE security. Boarding pass is scanned before going through security. There is no AA desk at the T5 airline desks area.

At T3, there is no boarding pass scan that I can recall. Are you sure they scan the BPs before security?
t does not make sense as the airlines desk is AFTER security (contrary to T5) and there are lots of people that fly on separate tickets, are foreigners and can't OLCI on flights to US. There would be a lot of people stuck behind security there.

There is no AA personnel (or AA contracted) at all in T5 (anywhere). Upon arriving in T5, follow flight connections and go to bus waiting area. No checks of any kind or lines other than the line to the bus.

AA security questions can be done:
- At AA desk right after security at T3
- At the T3 AA lounge entrance
- At the Gate.

ijgordon Apr 10, 19 12:43 pm


Originally Posted by carlosdca (Post 30983639)
At T5, airlines desk is BEFORE security. Boarding pass is scanned before going through security. There is no AA desk at the T5 airline desks area.

At T3, there is no boarding pass scan that I can recall. Are you sure they scan the BPs before security?

I'm 80% sure they scanned it. 20% chance I just showed it. :/


It does not make sense as the airlines desk is AFTER security (contrary to T5) and there are lots of people that fly on separate tickets, are foreigners and can't OLCI on flights to US. There would be a lot of people stuck behind security there.
I'm almost certain there were also desks before security, off to the side - I remember seeing a sign. I didn't need to head there because I already had my VS boarding pass, but then when I got through security, there was a sign directing all VS/DL pax to re-check at the desks there.


There is no AA personnel (or AA contracted) at all in T5 (anywhere). Upon arriving in T5, follow flight connections and go to bus waiting area. No checks of any kind or lines other than the line to the bus.
I'm 98% sure that there was a little booth/kiosk at ground level where the queues for the shuttle buses are and a sign directing all AA passengers to check with the agent, where presumably they were doing the security questions. I remember a couple was annoyed because they missed the first bus while they were doing this and she said how much she hates flying AA. :)
But there was no BP check to ensure that AA pax stopped there, as you note, it probably is possible to do the security questions elsewhere -- perhaps this was a new location added to the list.

UKtravelbear Apr 10, 19 1:18 pm

Yes there are AA representatives in T5 in the connections part where you get the intra terminal connection buses. They may not be there all the time though (no need to be there once the last AA flight has left for example!)

They try and do the additional security questions there as people are waiting for the buses to T3 to ease some of the pressure in T3.

Not sure if they can do any more such as rebook in case of irrpos or change seats etc or if you have to go to the AA area in T3 for that

KARFA Apr 10, 19 2:33 pm


Originally Posted by hmsflyer (Post 30979956)
All: Later this month, I am scheduled to arrive at 15:45 at LHR Terminal 5 on the daily BA flight from Sofia (no opportunity to take an earlier flight). I then depart on AA flight 135 at 17:15 for LAX from Terminal 3. I am aware the MCT at LHR is 90 minutes for a transfer from terminal 5 to terminal 3. This is exactly a 90 minute connection and I am concerned that any delay - even a minor one - may make the connection a problem. Any tips on minimizing transfer time from Terminal 3 to Terminal 5? I am travelling in J so I should be one of the first off the BA flight.

Related question, should I miss my connection, is this a BA problem or an AA problem (i.e., should I visit with AA or BA on re-ticketing and overnight accommodations)? I booked this trip via AA. Also, is there any compensation due for a missed connection, assuming this is not caused by a weather-related event? I believe AA 135 is the last flight of the day for AA so I anticipate an overnight should I miss the connection.

Thank you for your collective wisdom.

You may want to have a look at the connection guide on the BA board which covers arriving in to T5 on BA and connecting on to T3 https://www.flyertalk.com/forum/brit...lhr-t5-30.html

Have a look at the post on the new flight connections centre in T3 as well.

Also bear in mind if you come in to a B or C gate you can get the airside bus to T3 from T5B - no need to go all the way to T5A.


Originally Posted by carlosdca (Post 30983639)
At T5, airlines desk is BEFORE security. Boarding pass is scanned before going through security. There is no AA desk at the T5 airline desks area.

At T3, there is no boarding pass scan that I can recall. Are you sure they scan the BPs before security?
t does not make sense as the airlines desk is AFTER security (contrary to T5) and there are lots of people that fly on separate tickets, are foreigners and can't OLCI on flights to US. There would be a lot of people stuck behind security there.

There is no AA personnel (or AA contracted) at all in T5 (anywhere). Upon arriving in T5, follow flight connections and go to bus waiting area. No checks of any kind or lines other than the line to the bus.

AA security questions can be done:
- At AA desk right after security at T3
- At the T3 AA lounge entrance
- At the Gate.

There are AA agents at the bottom of the escalators just before you get on the airside bus to T3 - but you can ignore them and do the questions at T3 as you noted.

At T3 there are BA and AA airline desks on the left just before security. There are also airline service desks after security just after you go down the escalator. As you enter security at T3 there is a bp scan.


Originally Posted by UKtravelbear (Post 30986287)
Not sure if they can do any more such as rebook in case of irrpos or change seats etc or if you have to go to the AA area in T3 for that

I don't think the ones just before the airside bus in T5 can do any rebooking either tbh.

hmsflyer Apr 10, 19 4:16 pm

Thank you much for all of your comments!

gateH15 Apr 10, 19 4:44 pm


Originally Posted by ijgordon (Post 30983551)
Before boarding the bus at T5 for T3, AA customers need to go into a separate line, which I think is where they ask you the security questions. Not sure how easy it is to bypass this (I was flying VS so I ignored). Further, if you can't get your boarding pass, I don't think there's any way through security at the flight connections centre in T3 -- they scan the BP before you enter the queue (which will probably be very short) for "conformance" to make sure you have enough time to get to your gate (conformance used to be a T5 only thing but I believe it's expanded). If you miss the conformance check (I think ~35 minutes), you are automatically offloaded from your flight and rebooked, and there's not much you can do. That being said, since we're talking about AA, even 35m may not be enough if they decide to leave early, like at T-30m. But in that case, you'll be owed EU 261 delay compensation (likely €600), but you'll have to fight (see the thread about MAN here).

they do indeed ask you before your board the bus at t5 where are you flying to. If you say you are flying on AA, they force you to go thro questioning before you board the bus to T3. Easy way to avoid it is to say you are gonna do questioning at the lounge or say you are flying on BA to Prague or whatever other flight BA has from T3. I never been asked to show boarding pass. I highly recommend to avoid questioning in T5 to make sure you go thru security in T3 before cut off time

KARFA Apr 10, 19 11:10 pm


Originally Posted by gateH15 (Post 30986935)
they do indeed ask you before your board the bus at t5 where are you flying to. If you say you are flying on AA, they force you to go thro questioning before you board the bus to T3. Easy way to avoid it is to say you are gonna do questioning at the lounge or say you are flying on BA to Prague or whatever other flight BA has from T3. I never been asked to show boarding pass. I highly recommend to avoid questioning in T5 to make sure you go thru security in T3 before cut off time

They usually just ask anyone flying on AA rather than forcing everyone to confirm where they are flying in my experience - so easily avoided as you say.


I highly recommend to avoid questioning in T5 to make sure you go thru security in T3 before cut off time
T5 has Ready to Fly so a 35 minute cut-off to get to security. T3 doesn't have Ready to Fly so there isn't a cut-off time to pass through security at T3, but I agree best to get to T3 first and do the questions there.

gateH15 Apr 10, 19 11:17 pm


Originally Posted by KARFA (Post 30987805)
They usually just ask anyone flying on AA rather than forcing everyone to confirm where they are flying in my experience - so easily avoided as you say.



T5 has Ready to Fly so a 35 minute cut-off to get to security. T3 doesn't have Ready to Fly so there isn't a cut-off time to pass through security at T3, but I agree best to get to T3 first and do the questions there.

I didn’t know ReadyToFly ams cut off time are the same thing. I though Heathrow in general has a cut off time regardless of terminal.

KARFA Apr 10, 19 11:19 pm


Originally Posted by gateH15 (Post 30987819)
I didn’t know ReadyToFly ams cut off time are the same thing. I though Heathrow in general has a cut off time regardless of terminal.

No general cut-off across all terminals at LHR. Just T5 a formal cut-off which is called Ready to Fly.


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