Apr 6, 2014, 7:48 pm
Last edit by: JDiver
AA.com 24 Hour Cancellation Policy is 24 Hour Hold, DOT OK / 26 Jan 2012
AA has cancelled this policy effective 1 April 2016
AA has cancelled this policy effective 1 April 2016
See HOLD ticket WILL change 1 Apr 2016 - 24 hr hold or / & cancel for current thread.
PREVIOUS POLICY:
●
● Bookings made within seven days of flight are not required to offer 24 hour cancellation or holds; AA.com does not offer cancellation options in those cases, nor does it do so on partner airline flights. (Still in force.)
●
See:
http://www.dot.gov/airconsumer/notic...ur-reservation
http://www.dot.gov/sites/dot.dev/fil...al20130530.pdf
(Award flights on AA can still be held for five days.)
Also see: Extended Hold: Pay to hold reservation longer than 24 hours (consolidated)[/FONT][/COLOR]
AA's Customer Commitment states: "When you make a telephone reservation with American Airlines or when you make a reservation via AA.com, the reservation can be held and the fare quoted will be guaranteed for 24 hours or until 11:59 p.m. Central Time the following day, whichever allows you more time to purchase your ticket. If you elect to make changes to the itinerary within this timeframe, the ticket price may change and once payment is received, normal refund policies apply to the ticket."
Note this foot note on AA.com. * Actual "Hold" period depends on fare rules. Some fares require purchase by a specific time.
Note this foot note on AA.com. * Actual "Hold" period depends on fare rules. Some fares require purchase by a specific time.
In some cases, the 24 hour hold may actually expire in less than 24 hours if ticketing conditions (e.g. advance purchase requirements) supersede the 24 hour period. Nonetheless, as brp states below: "Web Services (800-222-2377) within the 24 hours and they will reinstate the original fare."
24 hour hold is not available for codeshares and partner airlines marketed flights when combined with AA travel, nor to those using discount codes. Nonetheless, under DOT regulations, the airline must allow 24 hour cancellation without fees.
[FONT="Arial"]
Refunds Within 24 Hours of Booking Within 7 Days of Flight No Longer Offered
The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure time.
If one is booking for travel within seven days, there is no "hold" option given during the booking process. Though one may have previously gotten refunded within 24 hours of booking fewer than seven days out by AA, it is not required by USDOT and AA is now denying refunds in these instances as of 12 June 2015. The change was not announced to AA flyers or AAdvantage members.
Per JonNYC below:
Originally Posted by Previous policy
Updated 10 Feb 2016
ARCHIVE: AA 24 Hour Cancellation Policy: Offer 24 Hour Hold (obsolete)
Mar 2, 2012, 6:21 pm
#46
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
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Also note, the "midnight tomorrow" is as of the departure city, so if you are putting one-way tickets on hold, they must be purchased before THAT midnight, and not where you are.
Mar 2, 2012, 6:27 pm
#47
Join Date: Nov 2000
Location: HPN
Posts: 777
I think you are mixing your airlines. AA offers a hold option and therefore does not offer a refund window. Of course, you might be able to get an agent to "fix" an error, but doubt you'll get a refund.
Also note, the "midnight tomorrow" is as of the departure city, so if you are putting one-way tickets on hold, they must be purchased before THAT midnight, and not where you are.
Also note, the "midnight tomorrow" is as of the departure city, so if you are putting one-way tickets on hold, they must be purchased before THAT midnight, and not where you are.
Mar 2, 2012, 6:30 pm
#48
Join Date: Jan 2008
Posts: 468
I think you are mixing your airlines. AA offers a hold option and therefore does not offer a refund window. Of course, you might be able to get an agent to "fix" an error, but doubt you'll get a refund.
Also note, the "midnight tomorrow" is as of the departure city, so if you are putting one-way tickets on hold, they must be purchased before THAT midnight, and not where you are.
Also note, the "midnight tomorrow" is as of the departure city, so if you are putting one-way tickets on hold, they must be purchased before THAT midnight, and not where you are.
Mar 2, 2012, 6:35 pm
#49
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
However, AA does have an oops rule. Within 24-hours of ticketing, you can make changes to an itinerary without a change fee but you would liable for any fare difference. But AA will not refund a fare after ticketing.
Mar 2, 2012, 8:24 pm
#51
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Join Date: Mar 2004
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Incorrect. The fact that they will extend the hold, if called, in violation of their own written policy (posted above) does not mean that the system adhering the the rules is a bug. It just means that they're willing to make this exception when called.
Cheers.
Cheers.
Mar 2, 2012, 8:42 pm
#52
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
AA has a 24-hour fare guarantee that supersedes the website lingo. I think we have had this conversation before. Not to mention, the impact of the aa.com bug means AA would be liable to refund a ticket that didn't offer a hold time of 24-hours.
Mar 2, 2012, 8:46 pm
#53
FlyerTalk Evangelist
Join Date: Mar 2004
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The unpublished rules that you quote aside, it is completely reasonable for their website to function consistently with their published rules. Definitely not a "bug" from any normal definition in the software field. Just because you don't like it, or think it should be otherwise doesn't make it a "bug"
And,yes, holds less than 24 hours would subject them to liability for a refund during the remaining hours.
Cheers.
Mar 2, 2012, 8:55 pm
#54
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Actually, I believe that that conversation was about fee-free "up-cabining" of awards.
The unpublished rules that you quote aside, it is completely reasonable for their website to function consistently with their published rules. Definitely not a "bug" from any normal definition in the software field. Just because you don't like it, or think it should be otherwise doesn't make it a "bug"
And,yes, holds less than 24 hours would subject them to liability for a refund during the remaining hours.
Cheers.
The unpublished rules that you quote aside, it is completely reasonable for their website to function consistently with their published rules. Definitely not a "bug" from any normal definition in the software field. Just because you don't like it, or think it should be otherwise doesn't make it a "bug"
And,yes, holds less than 24 hours would subject them to liability for a refund during the remaining hours.
Cheers.
Anyway, we will have to agree to disagree on this matter.
I just think it does not make sense from a business point of view when the same reservation can be made with an agent and it would allow a 24-hour hold, but when using aa.com it may only allow the hold until midnight.
Mar 2, 2012, 8:58 pm
#55
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The website lingo exists to prevent AA from being liable for aa.com's limitations.
Anyway, we will have to agree to disagree on this matter.
I just think it does not make sense from a business point of view when the same reservation can be made with an agent and it would allow a 24-hour hold, but when using aa.com it may only allow the hold until midnight.
Anyway, we will have to agree to disagree on this matter.
I just think it does not make sense from a business point of view when the same reservation can be made with an agent and it would allow a 24-hour hold, but when using aa.com it may only allow the hold until midnight.
Cheers.
Mar 2, 2012, 9:01 pm
#57
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May 24, 2012, 12:04 am
#58
Original Poster
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
It has been a few months and I would like to post an update. Unfortunately, AA still does not give a 24 hour cancellation with refund on tickets it does not hold.
For AS flights, even if I lose access to the EXP desk, I now book directly from AlaskaAir.com.
For AS flights, even if I lose access to the EXP desk, I now book directly from AlaskaAir.com.
Jun 13, 2012, 7:38 pm
#59
Join Date: Aug 2006
Location: Los Angeles, CA
Posts: 522
Cancel fee for award ticket canceled within 24 hours
Hello
For a general AAdvantage member, is there a fee for an award reservation cancelled WITHIN 24 hours?
I am Exec Platnium, but my partner has no status.
I booked an award ticket on CX with his mile from his account less than 24 hours ago, and I now would like to cancel.
Is there a $150 or is it waived within 24 hours?
Thanks!
For a general AAdvantage member, is there a fee for an award reservation cancelled WITHIN 24 hours?
I am Exec Platnium, but my partner has no status.
I booked an award ticket on CX with his mile from his account less than 24 hours ago, and I now would like to cancel.
Is there a $150 or is it waived within 24 hours?
Thanks!
Jun 14, 2012, 12:58 am
#60
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Hello
For a general AAdvantage member, is there a fee for an award reservation cancelled WITHIN 24 hours?
I am Exec Platnium, but my partner has no status.
I booked an award ticket on CX with his mile from his account less than 24 hours ago, and I now would like to cancel.
Is there a $150 or is it waived within 24 hours?
Thanks!
For a general AAdvantage member, is there a fee for an award reservation cancelled WITHIN 24 hours?
I am Exec Platnium, but my partner has no status.
I booked an award ticket on CX with his mile from his account less than 24 hours ago, and I now would like to cancel.
Is there a $150 or is it waived within 24 hours?
Thanks!
The only way to avoid this is to just put the award on hold (up to 5 days hold for Awards), as opposed to booking it. Once you book you're locked in to the fees per status of the account from which miles were withdrawn (With only EXP being exempt from re-deposit fees).