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Executive Platinum / oneworld Emerald privilege: AA & BA LHR Arrivals Lounges (et al)

Executive Platinum / oneworld Emerald privilege: AA & BA LHR Arrivals Lounges (et al)

Old Aug 30, 19, 9:33 am
  #166  
 
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 994
Has this policy changed?

Resurrecting this old thread, because one of my co-workers (AA EXP flying SYD-LHR in WT+) was denied access to the T5 arrivals lounge a couple of weeks ago. He was told that only BAEC Gold members receive status-based access.

Sure enough, there's no mention of EXPs having access on BA.com, even though both AA.com and BA.com show access for BA Golds at the AA T3 arrivals lounge.

#GoingForGrate
PlatinumScum is offline  
Old Sep 3, 19, 5:42 am
  #167  
 
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 2,947
Thanks for mentioning. I experienced issues with this published benefit back when it was first introduced. See here and here for links (which no longer work). It took a number of messages to (and apologies from) BA before the access books at T5 Galleries Arrivals were updated to correctly reflect BA policy.

Notably, today, AA's website doesn't mention anything about BA's lounge, and BA's website doesn't mention anything about AA's lounge.

Here is what the BA website says today:

The Galleries Arrivals Lounge in London Heathrow Terminal 5 is available for passengers who are:
  • flying on a scheduled British Airways flight in First or business (Club World)
  • a Gold Member of the British Airways Executive Club arriving on a British Airways long haul flight
The American Airlines Arrivals Lounge at London Heathrow Terminal 3 is available for passengers who are:
  • flying on a scheduled British Airways flight in First or Club World
  • a Gold Member of the British Airways Executive Club arriving on a British Airways long haul flight
  • travelling in first or business class on an American Airlines operated flight.

Capacity restrictions apply so you won't be able to bring guests into these lounges.
And here is what the AA website says today:

Arrivals Lounge

London Heathrow (LHR)

Access

Flying American Airlines?

You can enter the Arrivals Lounge if you flew on American to LHR on a same-day flight and are*:
  • Flying in Flagship First or Flagship Business
  • AAdvantage Executive Platinum
  • AAdvantage ConciergeKey
  • oneworld Emerald
  • British Airways Premier
Flying on British Airways, Cathay Pacific or Qantas?

British Airways

You can enter the Arrivals Lounge if you flew on British Airways to LHR on a same-day, long-haul international flight arriving in Terminal 3 and are**:
  • Flying in First or Business Class
  • oneworld Emerald
  • British Airways Premier
Qantas

You can enter the Arrivals Lounge if you flew in First or Business Class to LHR on Qantas on a same-day, long-haul international flight.***

Cathay Pacific

You can enter the Arrivals Lounge if you flew to LHR Terminal 3 on a same-day, long-haul international flight marketed and operated by Cathay Pacific and are:
  • Flying in First or Business Class
  • oneworld Emerald
*Flights must be marketed and operated by American, or marketed by British Airways and operated by American. Customers traveling on airline industry non-revenue tickets can't access.
**Flights must be marketed and operated by British Airways or marketed by American and operated by British Airways.
***Flights must be marketed and operated by Qantas, or marketed by British Airways and operated by Qantas.
It would be great to know if any other AA travellers have experienced any problems lately. I still keep a copy of BA's letters in my travel bag, ready to show at T5 Galleries Arrivals if there is any problem getting in.

Last edited by ExpatExp; Oct 2, 19 at 12:34 am Reason: Formatting
ExpatExp is offline  
Old Oct 2, 19, 12:41 am
  #168  
 
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 2,947
Originally Posted by PlatinumScum View Post
…one of my co-workers (AA EXP flying SYD-LHR in WT+) was denied access to the T5 arrivals lounge a couple of weeks ago. He was told that only BAEC Gold members receive status-based access.
Originally Posted by ExpatExp View Post
I experienced issues with this published benefit back when it was first introduced… It took a number of messages to (and apologies from) BA before the access books at T5 Galleries Arrivals were updated to correctly reflect BA policy… I still keep a copy of BA's letters in my travel bag, ready to show at T5 Galleries Arrivals if there is any problem getting in.
Arrived at T5 this morning on BA, PHL-LHR, also in WT+. No issues entering the BA arrivals lounge at T5. The chap at the entrance scanned my boarding pass and immediately allowed me inside without even a word.

Outside, the sign on the wall says (to paraphrase from memory -- will try to get a photo and add it later):
  • First
  • Club
  • Gold card holders arriving on a longhaul flight
  • "Priority" with the OneWorld globe and the green circle

Seems like no changes to this policy. Long may it endure!

Also because my return ticket LHR-PHL, WT out, WT+ return, was 2,600 booked four hours before departure… Still cringing at paying that… At least I got a full English out of it
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Old Oct 9, 19, 8:36 pm
  #169  
 
Join Date: Nov 2001
Location: EXP 2.9MM
Posts: 135
Does Canada fit into AA's definition of "international" as it relates to EXP accessing the Flagship lounge at O'Hare?
chet is offline  
Old Oct 10, 19, 12:37 am
  #170  
 
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, AS MVP, HH Diamond
Posts: 565
Originally Posted by chet View Post
Does Canada fit into AA's definition of "international" as it relates to EXP accessing the Flagship lounge at O'Hare?
No. Check out https://www.aa.com/i18n/travel-info/...hip-lounge.jsp:

Executive Platinum, Platinum Pro and Platinum customers traveling solely on North American itineraries do not qualify for Flagship Lounge access.**

**North America is defined as the United States (including Hawaii and Alaska), Canada, Mexico (except MEX), Bermuda, the Bahamas and the Caribbean.
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