Nov 29, 2013, 10:01 pm
Last edit by: JDiver
LHR / London Heathrow International Airport Terminal 3 AA First Class / Flagship Check-In
American Airlines Flagship First Check-in has moved and now operates in a facility shared with British Airways in Terminal 3, Zone D, effective 27 Nov 2019. Use rules now conform to usual Flagship First Check-in rules, so this thread will be archived.
For the current thread, please see GUIDE: AA Flagship Check-In at JFK, LAX, LHR, MIA, ORD (rev) — link
(The First Class Check-In facility was originally situated outside Terminal 3 in Zone H. This facility was previously called Flagship Check-in, then Premium Check-in, before being rebranded in late 2016 to First Class Check-in. It then moved from Zone H to Zone B 12 Jul 2017.)
Once you have completed your check-in process, you will progress through to the expedited security lane which offers easy access through airport security check points.
The Zone B Flagship First Class Check-In position is available for:
- First Class customers travelling on American Airlines (Business customers previously had access but this has gone away)
- ConciergeKey members
- Five Star Service customers
- AAdvantage® Executive Platinum or oneworld Emerald customers
ARCHIVE: First Class Check-in London Heathrow LHR, formerly Premium / Flagship
Feb 25, 2011, 1:50 pm
#17
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,823
It's great when it works. But the cases of "please see an agent" are fairly frequent, and the web services folks still have not been given information on troubleshooting (as of last week). They're still in data gathering mode.
The fact that many will say "it worked for me" doesn't change the fact that it still fails in many cases.
Cheers.
The fact that many will say "it worked for me" doesn't change the fact that it still fails in many cases.
Cheers.
Feb 25, 2011, 1:51 pm
#18
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,823
Feb 25, 2011, 1:52 pm
#19
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,848
Absolutely. I do this all the time.
Feb 25, 2011, 2:00 pm
#20
Join Date: Jul 2004
Location: LAX, CA
Programs: UA, AA, Delta, Marriott and Starwood
Posts: 350
You clearly weren't at LHR during the pre-Christmas snowgate saga then. The Flagship check-in was closed and the main F/J check-ins were around thirty or forty people deep at one point. This was after you'd got past the door-trolls who were only letting in people with a confirmed seat on a confirmed operating flight leaving within three hours.
Feb 25, 2011, 2:05 pm
#21
Join Date: Nov 2010
Programs: AA PLT 3MM
Posts: 1,135
Sorry - the fact that I was being sarcastic clearly didn't come across. I would like to know why they closed the Flagship check-in entirely over that period though, since that's when it would have been at its most valuable to EXPs and F/Js.
Feb 25, 2011, 3:20 pm
#22
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Indeed, it would certainly have been nice to have the Flagship Check-in staffed, although it's got so little floor space the queues may have run out the door into the bitter cold... Not sure if that's the reason they closed it, but I could certainly understand that if that indeed was the case. So having those folks go inside may have made sense--of course that would have necessitated adding staff to the F/J area inside, which in any case was also a zoo. Lose-lose situation.
Feb 25, 2011, 3:28 pm
#23
Join Date: Nov 2010
Programs: AA Lifetime Gold
Posts: 162
I have brought in a non EXP to the Flagship checkin at LHR with no problem. However, I am not sure if they will let them in the Flagship lounge. You can definitely take them in the other lounge. BA does allow emeralds to bring a guest in their version of the flagship lounge (can't remember the name) at LHR..
Feb 25, 2011, 3:33 pm
#24
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
Actually, I am a people person and love interacting. I just don't like waiting for things (comes from growing up in New York, I guess). Standing in lines annoys me. Then I can't really talk to that person because there are people behind me waiting, and I don't want to make them wait. I do OLCI just because it cuts out a step and a possible wait. Any uncertainties I can remove leave me more time to talk to people.
Cheers.
Feb 25, 2011, 3:37 pm
#25
Join Date: Nov 2010
Programs: AA PLT 3MM
Posts: 1,135
I have brought in a non EXP to the Flagship checkin at LHR with no problem. However, I am not sure if they will let them in the Flagship lounge. You can definitely take them in the other lounge. BA does allow emeralds to bring a guest in their version of the flagship lounge (can't remember the name) at LHR..
Feb 25, 2011, 5:02 pm
#26
Join Date: Jan 2004
Location: EXT, LHR & ORD
Programs: AA EXP MM, HH Diamond
Posts: 1,613
Feb 25, 2011, 5:16 pm
#27
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
AAdvantage Executive Platinum®
Equivalent to oneworld Emerald
Lounge access benefits: When travelling internationally* on any of the oneworld member airlines, regardless of the class of service, an Emerald equivalent member and one guest will be welcome in any of the oneworld airline pre-flight lounges, including First Class, Business Class and Frequent Flyer lounges.
Equivalent to oneworld Emerald
Lounge access benefits: When travelling internationally* on any of the oneworld member airlines, regardless of the class of service, an Emerald equivalent member and one guest will be welcome in any of the oneworld airline pre-flight lounges, including First Class, Business Class and Frequent Flyer lounges.
Feb 25, 2011, 6:08 pm
#28
Join Date: Dec 2010
Location: Michigan
Programs: AA EXP(4mm), DL Gold, UA Gold (1mm), HH Diamond, Bonvoy Amb(l/t Titanium). Former EA/PA elite
Posts: 993
In spite of multiple trips to LHR, I have never been able to find the Flagship checkin and I always end up checking in at the normal T3 check-in desk. Where is it exactly and why is it so hard to find?
I will be in LHR again on Monday next week looking for the mysterious Flagship Check-in. Does it really really exist? Help!!
I will be in LHR again on Monday next week looking for the mysterious Flagship Check-in. Does it really really exist? Help!!
Feb 25, 2011, 6:14 pm
#29
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
In spite of multiple trips to LHR, I have never been able to find the Flagship checkin and I always end up checking in at the normal T3 check-in desk. Where is it exactly and why is it so hard to find?
I will be in LHR again on Monday next week looking for the mysterious Flagship Check-in. Does it really really exist? Help!!
I will be in LHR again on Monday next week looking for the mysterious Flagship Check-in. Does it really really exist? Help!!
Can't answer why it's hard (for you) to find
Cheers.
Feb 25, 2011, 6:19 pm
#30
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 11,794
In spite of multiple trips to LHR, I have never been able to find the Flagship checkin and I always end up checking in at the normal T3 check-in desk. Where is it exactly and why is it so hard to find?
I will be in LHR again on Monday next week looking for the mysterious Flagship Check-in. Does it really really exist? Help!!
I will be in LHR again on Monday next week looking for the mysterious Flagship Check-in. Does it really really exist? Help!!
