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ARCHIVE: First Class Check-in London Heathrow LHR, formerly Premium / Flagship

ARCHIVE: First Class Check-in London Heathrow LHR, formerly Premium / Flagship

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Old Nov 28, 19, 2:46 am   -   Wikipost
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LHR / London Heathrow International Airport Terminal 3 AA First Class / Flagship Check-In


American Airlines Flagship First Check-in has moved and now operates in a facility shared with British Airways in Terminal 3, Zone D, effective 27 Nov 2019. Use rules now conform to usual Flagship First Check-in rules, so this thread will be archived.

For the current thread, please see GUIDE: AA Flagship Check-In at JFK, LAX, LHR, MIA, ORD (rev) — link


(The First Class Check-In facility was originally situated outside Terminal 3 in Zone H. This facility was previously called Flagship Check-in, then Premium Check-in, before being rebranded in late 2016 to First Class Check-in. It then moved from Zone H to Zone B 12 Jul 2017.)

Once you have completed your check-in process, you will progress through to the expedited security lane which offers easy access through airport security check points.

The Zone B Flagship First Class Check-In position is available for:
  • First Class customers travelling on American Airlines (Business customers previously had access but this has gone away)
  • ConciergeKey members
  • Five Star Service customers
  • AAdvantage® Executive Platinum or oneworld Emerald customers
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Old Feb 25, 11, 10:37 am
  #1  
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ARCHIVE: First Class Check-in London Heathrow LHR, formerly Premium / Flagship

I'm flying from LHR JFK I'm EXP my friend no status is traveling LHR DFW on same date with me We are getting to LHR together I'm on a paid ticket hes using my miles on a free ticket can we both check in together at the premium check in?
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Old Feb 25, 11, 10:52 am
  #2  
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I've never been turned away from a premium check-in counter by AA or any other airline when checking in with a non-status travel companion. I don't think they'd turn your friend away just because he's going to a different destination, but I don't make their rules. (Too bad. I'd change some if I did.)

I checked in at the LHR Flagship area around 9 am this past Wednesday (Feb. 23) for AA 109, 10:30 am LHR-BOS. I was the only passenger in the place. There were one greeter, two security checkers and three agents there to serve me, plus perhaps others behind the scenes whom I didn't see. If it's that quiet when you're there, I suspect they'd be grateful for something to do!
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Old Feb 25, 11, 11:04 am
  #3  
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If it were me, I would use the dedicated F/J check-in counters between zones B and C inside, just to be sure... I've heard the Flagship Check-in is rather well defended by staff there, although I've never used it when not entitled myself so cannot speak firsthand as to how fierce they may be.
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Old Feb 25, 11, 11:51 am
  #4  
 
Join Date: Aug 2010
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I have never had a problem checking in with a friend who has no status. I've even taken friends to JFK and taken them into the FC line to check in to their flight when I was not flying.
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Old Feb 25, 11, 11:56 am
  #5  
 
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I've never used the Flagship check-in. I've always found the F check-in counter is empty; service is prompt and efficient.
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Old Feb 25, 11, 11:58 am
  #6  
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Originally Posted by alawrencenyc View Post
I have never had a problem checking in with a friend who has no status. I've even taken friends to JFK and taken them into the FC line to check in to their flight when I was not flying.
It's worth noting that the Flagship Check-in area at Heathrow is even more limited in access rights than the premium check-in area at JFK, open only to EXPs, and pax already confirmed in F or J. I have read stories that it is well defended, but for those not averse to being sent away it may be worth giving it a whirl. I do find that it is usually empty or nearly empty, but it's not like there's a cornucopia of finger food or free massages in there either.

Originally Posted by Abidjan View Post
I've never used the Flagship check-in. I've always found the F check-in counter is empty; service is prompt and efficient.
Same experience here. Never been in a line more than 1 person deep at either Flaship Check-in or the F/J area between zones B and C.
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Old Feb 25, 11, 12:31 pm
  #7  
 
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Why not just check in online? Did it again yesterday. If you have a mobile device, even easier, you will get an email with the boarding pass.
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Old Feb 25, 11, 12:53 pm
  #8  
brp
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Originally Posted by chanp View Post
Why not just check in online? Did it again yesterday. If you have a mobile device, even easier, you will get an email with the boarding pass.
It's great when it works. But the cases of "please see an agent" are fairly frequent, and the web services folks still have not been given information on troubleshooting (as of last week). They're still in data gathering mode.

The fact that many will say "it worked for me" doesn't change the fact that it still fails in many cases.

Cheers.
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Old Feb 25, 11, 1:02 pm
  #9  
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Originally Posted by chanp View Post
Why not just check in online? Did it again yesterday. If you have a mobile device, even easier, you will get an email with the boarding pass.
Because we will be on a cruise ship where internet is expensive I will try FL checkin if not will go to first class checkin
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Old Feb 25, 11, 1:11 pm
  #10  
 
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Originally Posted by chanp View Post
Why not just check in online? Did it again yesterday. If you have a mobile device, even easier, you will get an email with the boarding pass.
As a leisure traveler, I actually still like the "routine" of flying. The line of desks with (sometimes) smiling agents and the ever present "Where you are flying today?" is still an enjoyable part of the experience for me, so I avoid checking in online whenever I can. As a business traveler, I'm sure I'd be printing my boarding pass as often as possible.
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Old Feb 25, 11, 1:12 pm
  #11  
 
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Originally Posted by Microwave View Post
Same experience here. Never been in a line more than 1 person deep at either Flaship Check-in or the F/J area between zones B and C.
You clearly weren't at LHR during the pre-Christmas snowgate saga then. The Flagship check-in was closed and the main F/J check-ins were around thirty or forty people deep at one point. This was after you'd got past the door-trolls who were only letting in people with a confirmed seat on a confirmed operating flight leaving within three hours.
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Old Feb 25, 11, 1:19 pm
  #12  
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Originally Posted by dmsdfw View Post
You clearly weren't at LHR during the pre-Christmas snowgate saga then. The Flagship check-in was closed and the main F/J check-ins were around thirty or forty people deep at one point. This was after you'd got past the door-trolls who were only letting in people with a confirmed seat on a confirmed operating flight leaving within three hours.
IRROPs obviously throws all normal experience out the window. I suppose I should have said that is my experience during normal operations, but then again I believe that should be understood unless expressly stated otherwise for pretty much every post.
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Old Feb 25, 11, 1:20 pm
  #13  
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This might be heresy, but while I enjoy the LHR Flagship check-in, if I were an AA bean-counter (and I am convinced there's no shortage of same) I would strongly consider it a potential chicken neck, axe-wise. If memory serves I have had the company of one other passenger on two occasions there; in all cases the staff outnumbered the pax. Maybe I've just missed the throngs, but to me this facility has "featherbedding" written all over it.
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Old Feb 25, 11, 1:22 pm
  #14  
brp
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Originally Posted by EXP4ME View Post
As a leisure traveler, I actually still like the "routine" of flying. The line of desks with (sometimes) smiling agents and the ever present "Where you are flying today?" is still an enjoyable part of the experience for me, so I avoid checking in online whenever I can. As a business traveler, I'm sure I'd be printing my boarding pass as often as possible.
As a leisure traveler, I still avoid the desks of smiling agents and do OLCI whenever possible. Then again, I have (on purpose) a bank account that only allows me to use the ATM for all transactions that can be done that way. Maybe I just don't like %$&*#@ people

Cheers.
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Old Feb 25, 11, 1:26 pm
  #15  
 
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Originally Posted by brp View Post
As a leisure traveler, I still avoid the desks of smiling agents and do OLCI whenever possible. Then again, I have (on purpose) a bank account that only allows me to use the ATM for all transactions that can be done that way. Maybe I just don't like %$&*#@ people

Cheers.
I'm a people person, so I'll take a a conversation over a terminal any day
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