Last edit by: JDiver
LHR / London Heathrow International Airport Terminal 3 AA First Class / Flagship Check-In
American Airlines Flagship First Check-in has moved and now operates in a facility shared with British Airways in Terminal 3, Zone D, effective 27 Nov 2019. Use rules now conform to usual Flagship First Check-in rules, so this thread will be archived.
For the current thread, please see GUIDE: AA Flagship Check-In at JFK, LAX, LHR, MIA, ORD (rev) — link
(The First Class Check-In facility was originally situated outside Terminal 3 in Zone H. This facility was previously called Flagship Check-in, then Premium Check-in, before being rebranded in late 2016 to First Class Check-in. It then moved from Zone H to Zone B 12 Jul 2017.)
Once you have completed your check-in process, you will progress through to the expedited security lane which offers easy access through airport security check points.
The Zone B Flagship First Class Check-In position is available for:
- First Class customers travelling on American Airlines (Business customers previously had access but this has gone away)
- ConciergeKey members
- Five Star Service customers
- AAdvantage® Executive Platinum or oneworld Emerald customers
ARCHIVE: First Class Check-in London Heathrow LHR, formerly Premium / Flagship
#91
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,849
I'd be surprised if the Check-in formerly known as Park Avenue stays open to EXPs and J pax much longer… Seems like they would want all of them to work the same way eventually.
On the other hand, is a shortcut to security screening a feature of all other Flagship Check-in locations? Maybe that will keep LHR from changing… I don't see how they could build that kind of facility at T3 without a huge amount of work.
I liked Park Avenue much better, because (1) you could stop the car right in front of the door, (2) the doorman would help with your bags, and (3) you could take the lift up to the bridge and come out close to Fast Track, without ever having to enter the scrum downstairs.
On the other hand, is a shortcut to security screening a feature of all other Flagship Check-in locations? Maybe that will keep LHR from changing… I don't see how they could build that kind of facility at T3 without a huge amount of work.
I liked Park Avenue much better, because (1) you could stop the car right in front of the door, (2) the doorman would help with your bags, and (3) you could take the lift up to the bridge and come out close to Fast Track, without ever having to enter the scrum downstairs.
#92
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
I'll be traveling to London soon. First time there, so I don't know anything about LHR and what is where in relationship to other things. I see a lot of talk about how convenient the Flagship Check-in really is.
When departing London, I'll be arriving via the Heathrow Express. Is Flagship Checkin check-in convenient? I really don't want to do a lot of extra walking just to save a few minutes checking in. I will have bags to check. I am EXP and flying in J LHR-DFR.
What sayeth the FlyerTalkers? Use the Flagship ? I kinda want to, just because I can. But if it's a hassle, I can mingle with the others. I'm used to it.
When departing London, I'll be arriving via the Heathrow Express. Is Flagship Checkin check-in convenient? I really don't want to do a lot of extra walking just to save a few minutes checking in. I will have bags to check. I am EXP and flying in J LHR-DFR.
What sayeth the FlyerTalkers? Use the Flagship ? I kinda want to, just because I can. But if it's a hassle, I can mingle with the others. I'm used to it.
#93
Join Date: Dec 2012
Programs: AA
Posts: 58
Flagship Check-in LHR
When you take the heathrow express you end up having to take the elevator or escalator that eventually empties you into the t3 courtyard for airline checkins. From here you can walk down to fll or use normal depending on status and class of service. Virgin Atlantic checkin is the closest unfort...
#94
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
I know you said you'll be on the HEX, but for the Tube, Flagship Check-in is probably more convenient as you're already outside.
#95
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
Looking at the maps, it seems the Tube and Heathrow Express and Heathrow Connect all come together in the same place with the busses. From there, it appears you exit from that area into a covered area, outside, in front of the terminal. From there, the Flagship Checkin is to the right, all the way at the end. And it appears if it's in a separate building.
Do I have that right? Looking at the maps, it seems the normal checkin for AA is not too far away.
Do I have that right? Looking at the maps, it seems the normal checkin for AA is not too far away.
#96
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,849
Looking at the maps, it seems the Tube and Heathrow Express and Heathrow Connect all come together in the same place with the busses. From there, it appears you exit from that area into a covered area, outside, in front of the terminal. From there, the Flagship Checkin is to the right, all the way at the end. And it appears if it's in a separate building.
Do I have that right? Looking at the maps, it seems the normal checkin for AA is not too far away.
Do I have that right? Looking at the maps, it seems the normal checkin for AA is not too far away.
Here's how I decide whether or not to use Flagship Check-in or regular F check-in:
- Do I want to try for an IAU? If so, the only place they are offered (in my experience) is at Flagship Check-in, so I go to Flagship Check-in.
- Is there a queue at Flagship Check-in? If so, I go inside to normal F check-in.
- If the queue at normal F check-in is even longer, then I go back outside to Flagship Check-in.
#97
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
That helps a lot. Now that I noticed the photo in the Wiki at the top of this thread, I know what to look for. Of course, I'll probably just proceed directly to the Flagship Check-in, as it seems it's equally convenient. Maybe only if there is a huge queue would I try the main checkin. FWIW, this will be on a Monday morning for AA 51 (LHR-DFW) which is a 9:45 AM departure.
Once I checkin and get boarding passes, do I have to go back outside to get to security? I assume "elite" or FastTrack security is well signed and easy to find? I'll ask about lounge access in the appropriate thread.
Once I checkin and get boarding passes, do I have to go back outside to get to security? I assume "elite" or FastTrack security is well signed and easy to find? I'll ask about lounge access in the appropriate thread.
#98
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,849
No prob! Yes, after checking in, you have to go back outside and then into the "normal" terminal and make your way upstairs and then look for the Fast Tack signs (easy to find). I suppose this might mean that using regular F check-in is slightly quicker, all things being equal.
#99
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
No prob! Yes, after checking in, you have to go back outside and then into the "normal" terminal and make your way upstairs and then look for the Fast Tack signs (easy to find). I suppose this might mean that using regular F check-in is slightly quicker, all things being equal.
#100
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
I've always had good luck at T3 fast track security, and I would definitely suggest it. Furthermore, I think SquareDanceGuy may not have been to T3 in a while, as you actually will walk by the Fast Track entrance before getting to general security; whether you use Flagship Check-in or normal check-in, you'll go up the escalators inside the terminal and when you get to the top you turn right--the first security entrance will be fast track, which EXP, F and J passengers are all entitled to, and after that is regular security.
I also would rather wait for one or two parties in front of me at Flagship Check-in than go into the madhouse that is T3 check-in inside the terminal. At least at the Flagship Check-in hut it's relatively quiet and not frantic, while inside I instantly am reminded of the stress most people equate with intercontinental air travel. Maybe I'm overstating it a bit, but I always use Flagship Check-in and am happy to do it.
As a quick reminder, the check-in agents will usually tell you how to find the AA lounge. Smile, nod, and forget their instructions; use the BA or CX lounges instead.
I also would rather wait for one or two parties in front of me at Flagship Check-in than go into the madhouse that is T3 check-in inside the terminal. At least at the Flagship Check-in hut it's relatively quiet and not frantic, while inside I instantly am reminded of the stress most people equate with intercontinental air travel. Maybe I'm overstating it a bit, but I always use Flagship Check-in and am happy to do it.
As a quick reminder, the check-in agents will usually tell you how to find the AA lounge. Smile, nod, and forget their instructions; use the BA or CX lounges instead.
#101
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Thanks for this info, very helpful. The last time I departed Heathrow we definitely walked PAST all the other security checkpoints to get to Fast Track. Perhaps we went up a different escalator.
My viewpoint on "Fast Track doesn't necessarily mean Fast" could be based on the fact that at EVERY airport, EXP spouse and I get into two different queues. The first one to an AAgent motions for the second one to come on over. For years, the First Class queue was almost always faster. Then we went through an era when it was a 50-50 tossup. Nowadays, the coach line is almost always faster than the FC line.
My viewpoint on "Fast Track doesn't necessarily mean Fast" could be based on the fact that at EVERY airport, EXP spouse and I get into two different queues. The first one to an AAgent motions for the second one to come on over. For years, the First Class queue was almost always faster. Then we went through an era when it was a 50-50 tossup. Nowadays, the coach line is almost always faster than the FC line.
I've always had good luck at T3 fast track security, and I would definitely suggest it. Furthermore, I think SquareDanceGuy may not have been to T3 in a while, as you actually will walk by the Fast Track entrance before getting to general security; whether you use Flagship Check-in or normal check-in, you'll go up the escalators inside the terminal and when you get to the top you turn right--the first security entrance will be fast track, which EXP, F and J passengers are all entitled to, and after that is regular security.
#102
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
A year or two ago AA moved from one end of the T3 check-in hall to the other, so if you checked in inside before the move then you definitely would have gone past standard security to reach fast track. At that time the AA check-in zone was as far as it could be from Flagship Check-in, but now it's right inside the door from Flagship Check-in. Perhaps that is the difference?
#103
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
A year or two ago AA moved from one end of the T3 check-in hall to the other, so if you checked in inside before the move then you definitely would have gone past standard security to reach fast track. At that time the AA check-in zone was as far as it could be from Flagship Check-in, but now it's right inside the door from Flagship Check-in. Perhaps that is the difference?
Now that they have a better location for check-in, I wonder if their actual departure gates are still the furthest gates from the lounges?
#104
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Departure gates are usually determined when they see the manifest; if my name is on it, you can bet your bottom dollar it'll be gate 40 or 42.
#105
Join Date: Sep 2008
Location: Racine, WI/VCE
Programs: AA EXP, MR LT PPE, Arise Mucci des Hommes de Fer
Posts: 1,047
+1! Before we land, I usually ask the FA to ask the captain for a mid 20's arrival gate. They have a good laugh. On more than one occasion, we have spent a little too much time in the BA F lounge, which led to a very aerobic and sobering dash to the gate.