May 24, 2016, 8:03 pm
Last edit by: Prospero
Check in online (OLCI) for an international and/or a mixed carrier itinerary
OLCI may be inhibited for flights over 24 hours out.
OLCI may be inhibited for final destinations you must have a visa for.
OLCI may be inhibited by some other destinations, even when a visa is not necessary, e.g. Hong Kong.
OLCI may be inhibited when you have a mixed carrier itinerary or codeshare.
OLCI is not available at all airports.
OLCI may be inhibited for flights over 24 hours out.
OLCI may be inhibited for final destinations you must have a visa for.
OLCI may be inhibited by some other destinations, even when a visa is not necessary, e.g. Hong Kong.
OLCI may be inhibited when you have a mixed carrier itinerary or codeshare.
OLCI is not available at all airports.
Can't check in online (OLCI) for int'l., mixed carrier etc. itinerary (merged)
Jul 14, 2015, 11:02 am
#151
Join Date: Oct 2014
Location: SNA
Posts: 928
While it doesn't appear OP is entering any visa-required countries, this has certainly been my experience when traveling to countries with such a requirement. Airlines can be subject to large fines if they let a visa-less pax fly. Visa verification at airport check-in is the catch-point.
Feb 2, 2016, 8:10 am
#154
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Frustration of Denied OLCI with Mixed AA - AS Itinerary
I am flying ANC/SEA today on AS and then SEA/DFW, DFW/MIA on AA. I tried OLCI (and mobile/kiosk) checking in for my AA flights but aa.com tells me that I must first check in with AS. Of course I already have. The AA counter at ANC is closed and the EXP desk can't help. IIRC this problem was occurring before with mixed AA/US itineraries and only an actual agent could check you in. Anyone know of a workaround? AS gave me its BP for my AA flights but I'm not sure that actually checked me in with AA.
Mar 29, 2016, 10:10 pm
#156
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
Code share OLCI inhibited?
This is my first time with a LA ticket (on 045 ticket stock) where the first segment is on AA (LA codeshare). I have the AA conf. #, all my data is in the AA res, it is viewable on the website and on the app and offers check in, and it won't let me check in (even after verifying passport info again).
(The LAN website will not permit me to check in for the AA segment either.)
Is this a common thing, or am I just "special."
(The LAN website will not permit me to check in for the AA segment either.)
Is this a common thing, or am I just "special."
Feb 9, 2017, 7:21 pm
#157
Join Date: Aug 2011
Location: DCA | DEN
Programs: AA EXP/2.9mm | Marriott LT Titanium 1.6k nights | NEXUS
Posts: 981
My trip tomorrow wasn’t mixed, it was DCA->DFW->LHR, all AA metal. I could not check in online this afternoon.I hadn’t done a TATL since last summer. I tried checkin on the mobile app - no joy. Went online same story. While still online, updated settings with my same US Passport info as before. I shut down the safari browser and 2 minutes later checked successfully in on the mobile iPhone app.
Mar 22, 2017, 1:12 pm
#158
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
My trip tomorrow wasn’t mixed, it was DCA->DFW->LHR, all AA metal. I could not check in online this afternoon.I hadn’t done a TATL since last summer. I tried checkin on the mobile app - no joy. Went online same story. While still online, updated settings with my same US Passport info as before. I shut down the safari browser and 2 minutes later checked successfully in on the mobile iPhone app.
Apr 23, 2017, 7:25 am
#159
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
OLCI Possible for Canada?
Hi,
First time flying AA to Canada (MCO-LAX-YVR). Is it possible to OLCI without having to go to the ticket counter on the day of departure? Thanks.
First time flying AA to Canada (MCO-LAX-YVR). Is it possible to OLCI without having to go to the ticket counter on the day of departure? Thanks.
Apr 24, 2017, 8:15 am
#160
Join Date: May 2002
Location: Trinidad & Tobago
Posts: 437
Unless there is some problem with your passport details there should be no reason for you to stop at the ticket counter for this. OLCI for a US to Canada flight has always worked the same as other flights for me. You can print your boarding pass and go straight to bag drop or security.
Apr 24, 2017, 8:39 am
#161
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Unless there is some problem with your passport details there should be no reason for you to stop at the ticket counter for this. OLCI for a US to Canada flight has always worked the same as other flights for me. You can print your boarding pass and go straight to bag drop or security.
Jun 3, 2017, 5:41 pm
#162
Join Date: Sep 2014
Location: NYC
Programs: AA EXP, 1865 Voyager, *G
Posts: 112
Could not OLCI for an itinerary that ended up in HKG (JFK/DFW/LAX/HKG) and spoke to the desk staff when I got to the airport.
She definitely thought I needed a visa to enter Hong Kong from what it sounded like, I think she had to look it up on Timatic, but I ended up explaining to her that HKG did not, but mainland China does (and showed her my Chinese visa anyways)...
... so we're presuming that AA has coded OLCI badly and it registers HKG as China, and not a SAR not requiring visas for US Passport holders?
She definitely thought I needed a visa to enter Hong Kong from what it sounded like, I think she had to look it up on Timatic, but I ended up explaining to her that HKG did not, but mainland China does (and showed her my Chinese visa anyways)...
... so we're presuming that AA has coded OLCI badly and it registers HKG as China, and not a SAR not requiring visas for US Passport holders?
Jun 4, 2017, 4:03 am
#163
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Been this way for years.
Could not OLCI for an itinerary that ended up in HKG (JFK/DFW/LAX/HKG) and spoke to the desk staff when I got to the airport.
She definitely thought I needed a visa to enter Hong Kong from what it sounded like, I think she had to look it up on Timatic, but I ended up explaining to her that HKG did not, but mainland China does (and showed her my Chinese visa anyways)...
... so we're presuming that AA has coded OLCI badly and it registers HKG as China, and not a SAR not requiring visas for US Passport holders?
She definitely thought I needed a visa to enter Hong Kong from what it sounded like, I think she had to look it up on Timatic, but I ended up explaining to her that HKG did not, but mainland China does (and showed her my Chinese visa anyways)...
... so we're presuming that AA has coded OLCI badly and it registers HKG as China, and not a SAR not requiring visas for US Passport holders?
Jun 10, 2017, 10:03 am
#164
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Can't check-in on-line for AA flight on BA ticket
Bought a J ticket (I, to be precise) from BA on an all AA metal roundtrip to Europe, to take advantage of the AARP discount.
Everything fine on outbound: Went to aa.com, checked in under AA PNR.
Now trying to check-in on-line for return home tomorrow. At aa.com, I am sent to ba.com. At ba.com I am sent to aa.com. Ditto with spouse's ticket, which is a separate PNR.
Called local AA number. Got a bunch of nonsense about ticket stock. I say it is nonsense because were it true ("You have to check in via ba.com!), then (a) how was it I could check in on aa.com on outbound?; and (b) why is ba.com, even with their PNR, pushing me back to aa.com? Went around on this for a while, then asked to be transferred to Executive Platinum desk.
Executive Platinum desk could not give me a straight story either. Lots of stuff that was internally inconsistent (see above). Asked to be transferred to aa.com web support.
Here things got interesting. After being assured that nothing was wrong with my (our) reservation(s), I was told that this was not the first time (today?) that the aa.com rep had heard about this. The rep further told me, unbidden, that on the aa.com website, what showed as "Operated by Marketed By British Airways" was the problem: That of course it should say "Operated by American Airlines, Marketed By British Airways," and the fact that it didn't was indicative of a (systemwide?) glitch that is current for those of us trying to check-in on-line for AA flights using (at least, but probably other airlines, too) BA ticket stock.
Groovy. If someone doesn't fix it soon, means must check-in at airport, which is always fun (i.e., makes you have to leave for airport that much sooner).
Anyone else seeing this?
Everything fine on outbound: Went to aa.com, checked in under AA PNR.
Now trying to check-in on-line for return home tomorrow. At aa.com, I am sent to ba.com. At ba.com I am sent to aa.com. Ditto with spouse's ticket, which is a separate PNR.
Called local AA number. Got a bunch of nonsense about ticket stock. I say it is nonsense because were it true ("You have to check in via ba.com!), then (a) how was it I could check in on aa.com on outbound?; and (b) why is ba.com, even with their PNR, pushing me back to aa.com? Went around on this for a while, then asked to be transferred to Executive Platinum desk.
Executive Platinum desk could not give me a straight story either. Lots of stuff that was internally inconsistent (see above). Asked to be transferred to aa.com web support.
Here things got interesting. After being assured that nothing was wrong with my (our) reservation(s), I was told that this was not the first time (today?) that the aa.com rep had heard about this. The rep further told me, unbidden, that on the aa.com website, what showed as "Operated by Marketed By British Airways" was the problem: That of course it should say "Operated by American Airlines, Marketed By British Airways," and the fact that it didn't was indicative of a (systemwide?) glitch that is current for those of us trying to check-in on-line for AA flights using (at least, but probably other airlines, too) BA ticket stock.
Groovy. If someone doesn't fix it soon, means must check-in at airport, which is always fun (i.e., makes you have to leave for airport that much sooner).
Anyone else seeing this?
Jun 10, 2017, 2:16 pm
#165
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
There are similar reports over on the BA forum:
http://www.flyertalk.com/forum/briti...-operated.html
http://www.flyertalk.com/forum/briti...-operated.html