Dec 4, 2015, 12:52 pm
Last edit by: JDiver
What's the stupidest, least substantive thing you can complain about?
Thread founder Blumie had the following dedicatory post to kick off the original thread in June of 2010 to guide us, so we will take our cues from that to continue this hallowed FT-AA|A tradition. (FT Rules still apply.)
What's FT if not a place to complain about the small stuff? After all, we've seen threads in which people have complained about virtually everything, from the ceiling height at JAX to the font, ink and paper used to print boarding passes. So I thought I'd start what I hope will become the one of the most valuable and important threads in the history of FT, one in which we consolidate all of our complaints about stuff that just doesn't matter and that validates AA's decision not to have an official presence on this board.
I'll go first: I find it really annoying the way the napkins are fanned before being put out at the Admirals Clubs. Is this supposed to make us feel like the place is uber-fancy? Why don't they just forget about the fanning and put out some real napkins instead of the flimsy cocktail napkins they use?
I'll go first: I find it really annoying the way the napkins are fanned before being put out at the Admirals Clubs. Is this supposed to make us feel like the place is uber-fancy? Why don't they just forget about the fanning and put out some real napkins instead of the flimsy cocktail napkins they use?
What's the stupidest, least substantive thing you can complain about?
Apr 26, 2019, 1:37 pm
#1261
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,662
Many of us probably received an email from AA describing new routes to Europe starting this summer.
My least substantive complaint is that the email went to my MIL (who has zero status) first and then to me (EXP) about four hours later.
My least substantive complaint is that the email went to my MIL (who has zero status) first and then to me (EXP) about four hours later.
Apr 26, 2019, 4:45 pm
#1262
Original Poster
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Two complaint from the AA Planes chart:
1) How come they indicate the "Version 1" for the newer 778?
2) Why do the PE seats have different seat widths for essentially the same plane?
Boeing 787-8Expand
1) How come they indicate the "Version 1" for the newer 778?
2) Why do the PE seats have different seat widths for essentially the same plane?
Boeing 787-8Expand
Version 1 – 239 seats
Premium Economy 38"18.5"Version 2 – 226 seats
Boeing 787-9Expand
285 seats
Premium Economy 38 19"
Premium Economy 38"18.5"Version 2 – 226 seats
Boeing 787-9Expand
285 seats
Premium Economy 38 19"
Last edited by teemuflyer; Apr 26, 2019 at 4:50 pm
Apr 26, 2019, 4:52 pm
#1263
Original Poster
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Two complaints from the AA Planes chart:
1) How come they indicate the "Version 1" for the newer 778?
2) Why do the PE seats have different seat widths for essentially the same plane?
Boeing 787-8Expand
Boeing 787-9Expand
1) How come they indicate the "Version 1" for the newer 778?
2) Why do the PE seats have different seat widths for essentially the same plane?
Boeing 787-8Expand
Version 1 – 239 seats
Premium Economy 38" 18.5"
Version 2 – 226 seats
Premium Economy 38" 18.5"
Version 2 – 226 seats
Boeing 787-9Expand
285 seats
Premium Economy 38" 19"
Premium Economy 38" 19"
Last edited by teemuflyer; Apr 26, 2019 at 4:59 pm
Apr 26, 2019, 4:54 pm
#1264
Join Date: Aug 2009
Location: SLC
Programs: AA EXP, Marriott Plat
Posts: 616
Took a early morning flight today from Texas on a American Airlines Embraer ERJ-175 (E75). The FA announced the front latrine was broke, and everyone needed to use the rear latrine. Found this a bit weird the E75 sat all night, but no repair was executed.
When I arrived at LAX (we arrived 30 minutes early), discovered I would be on the same E75 for my final destination. When I re-boarded 45 minutes later, the front latrine was still out of service. No announcement this time. Soon after takeoff PAX in rows 3 and 4 rushed for the front latrine at the same time. I was able to tell the PAX in row 4 the latrine was broke, he did a 180 and wen.t to the rear latrine. I was unable to pre-warn the PAX in row 3 I was in 3A, as I did not know for sure why he was heading to the front of the plane.
Surprised they were not able to service the issue at LAX, with the high density of Eagle aircraft all at the same remote terminal.
When I arrived at LAX (we arrived 30 minutes early), discovered I would be on the same E75 for my final destination. When I re-boarded 45 minutes later, the front latrine was still out of service. No announcement this time. Soon after takeoff PAX in rows 3 and 4 rushed for the front latrine at the same time. I was able to tell the PAX in row 4 the latrine was broke, he did a 180 and wen.t to the rear latrine. I was unable to pre-warn the PAX in row 3 I was in 3A, as I did not know for sure why he was heading to the front of the plane.
Surprised they were not able to service the issue at LAX, with the high density of Eagle aircraft all at the same remote terminal.
Apr 29, 2019, 7:13 am
#1265
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
Waiting for narrow body (738) flight to board. As a lowly Group 1 (not CK), in my typical bulkhead seat but with a rollaboard and backpack (rare for me to travel with anything other than a small travel pouch which I slot next to my person on the seat), I was sheepishly waiting by the Priority lane, against a pillar to keep the path clear for preboards and CKs.
Three in-uniform FAs had been clustered around the GA podium. I assumed crew for flight, waiting to board. GA calls for CKs (none board), which is when I realize the FAs are non-revving. GA then calls Group 1 and the three non-revs, without hesitation, board, and take their multiple large carryons ahead of them. On some A321s, above bulkhead seats, storage is occupied by safety equipment. It had been a long while since I was on a 738, so my concern of not having storage was without merit, but I still found it entertaining that in-uniform FAs charge to board prior to paying First passengers. The optics aren’t good. I work in a service industry and stress to my team all the time that optics matter. You (as an employee) may have not gotten to eat all day long, but customers / clients do not know that. So don’t let them see you eat because they will assume it’s at their “expense”. No idle chatter in front of clients. Etc. Maybe I am too hard nosed and not compassionate enough.
A small thing, but the mentality of “us first, passengers later”, is not really customer-service focused. Hardly surprising, I suppose.
Trivial rant over.
Three in-uniform FAs had been clustered around the GA podium. I assumed crew for flight, waiting to board. GA calls for CKs (none board), which is when I realize the FAs are non-revving. GA then calls Group 1 and the three non-revs, without hesitation, board, and take their multiple large carryons ahead of them. On some A321s, above bulkhead seats, storage is occupied by safety equipment. It had been a long while since I was on a 738, so my concern of not having storage was without merit, but I still found it entertaining that in-uniform FAs charge to board prior to paying First passengers. The optics aren’t good. I work in a service industry and stress to my team all the time that optics matter. You (as an employee) may have not gotten to eat all day long, but customers / clients do not know that. So don’t let them see you eat because they will assume it’s at their “expense”. No idle chatter in front of clients. Etc. Maybe I am too hard nosed and not compassionate enough.
A small thing, but the mentality of “us first, passengers later”, is not really customer-service focused. Hardly surprising, I suppose.
Trivial rant over.
Apr 29, 2019, 7:37 am
#1266
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,662
Waiting for narrow body (738) flight to board. As a lowly Group 1 (not CK), in my typical bulkhead seat but with a rollaboard and backpack (rare for me to travel with anything other than a small travel pouch which I slot next to my person on the seat), I was sheepishly waiting by the Priority lane, against a pillar to keep the path clear for preboards and CKs.
Three in-uniform FAs had been clustered around the GA podium. I assumed crew for flight, waiting to board. GA calls for CKs (none board), which is when I realize the FAs are non-revving. GA then calls Group 1 and the three non-revs, without hesitation, board, and take their multiple large carryons ahead of them. On some A321s, above bulkhead seats, storage is occupied by safety equipment. It had been a long while since I was on a 738, so my concern of not having storage was without merit, but I still found it entertaining that in-uniform FAs charge to board prior to paying First passengers. The optics aren’t good. I work in a service industry and stress to my team all the time that optics matter. You (as an employee) may have not gotten to eat all day long, but customers / clients do not know that. So don’t let them see you eat because they will assume it’s at their “expense”. No idle chatter in front of clients. Etc. Maybe I am too hard nosed and not compassionate enough.
A small thing, but the mentality of “us first, passengers later”, is not really customer-service focused. Hardly surprising, I suppose.
Trivial rant over.
Three in-uniform FAs had been clustered around the GA podium. I assumed crew for flight, waiting to board. GA calls for CKs (none board), which is when I realize the FAs are non-revving. GA then calls Group 1 and the three non-revs, without hesitation, board, and take their multiple large carryons ahead of them. On some A321s, above bulkhead seats, storage is occupied by safety equipment. It had been a long while since I was on a 738, so my concern of not having storage was without merit, but I still found it entertaining that in-uniform FAs charge to board prior to paying First passengers. The optics aren’t good. I work in a service industry and stress to my team all the time that optics matter. You (as an employee) may have not gotten to eat all day long, but customers / clients do not know that. So don’t let them see you eat because they will assume it’s at their “expense”. No idle chatter in front of clients. Etc. Maybe I am too hard nosed and not compassionate enough.
A small thing, but the mentality of “us first, passengers later”, is not really customer-service focused. Hardly surprising, I suppose.
Trivial rant over.
Apr 29, 2019, 7:52 am
#1267
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
The first lav in the LGA AC has been broken for weeks if not months now. That leaves two lavs in the men's room only. Completely ridiculous.
Also, where is the avocado toast station these days?
Also, where is the avocado toast station these days?
Apr 29, 2019, 9:05 am
#1268
Join Date: Jun 2018
Posts: 170
Mrs. Thinsters (rebranded to just "Thinsters" now) chocolate chip cookies have made their way back into the domestic First snack basket, but in contrast to their prior appearance it's now a dinky little 0.75 oz bag.
My research thus far indicates this is only 4.2 cookies on average, which just does not satisfy.
My research thus far indicates this is only 4.2 cookies on average, which just does not satisfy.
May 1, 2019, 6:31 pm
#1269
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,031
Mrs. Thinsters (rebranded to just "Thinsters" now) chocolate chip cookies have made their way back into the domestic First snack basket, but in contrast to their prior appearance it's now a dinky little 0.75 oz bag.
My research thus far indicates this is only 4.2 cookies on average, which just does not satisfy.
My research thus far indicates this is only 4.2 cookies on average, which just does not satisfy.
And for my newest addition to this thread: We're now 41 minutes into a Compass/Eagle flight and 1 FA is serving the back passengers drinks, nearly complete. The FC attendant is hanging in the galley. She's been back to the rear FA twice, but still no drinks offered in first.
May 5, 2019, 7:28 am
#1271
Join Date: Aug 2007
Location: NYC
Programs: AA EXP/OWE, Marriott Ambassador
Posts: 880
Seated in 1A on an ERJ175 from PHL to PWM the other day and the jerk face across the aisle put his loser brand empty backpack in the itty bitty overhead bin above me and I couldn't fit my laptop case. When I boarded he smiled at me, and it made me want to take his empty backpack and punt it up the jetway.
May 6, 2019, 11:24 am
#1274
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
"Due to recent budget cuts, this is all I was able to rustle up. Here you are sir." as they hand you a CLT-branded pretzel snack.
My AA 'fiction' novels just never seem to sell for some reason. Maybe they're just too close to future reality
