Dec 4, 2015, 12:52 pm
Last edit by: JDiver
What's the stupidest, least substantive thing you can complain about?
Thread founder Blumie had the following dedicatory post to kick off the original thread in June of 2010 to guide us, so we will take our cues from that to continue this hallowed FT-AA|A tradition. (FT Rules still apply.)
What's FT if not a place to complain about the small stuff? After all, we've seen threads in which people have complained about virtually everything, from the ceiling height at JAX to the font, ink and paper used to print boarding passes. So I thought I'd start what I hope will become the one of the most valuable and important threads in the history of FT, one in which we consolidate all of our complaints about stuff that just doesn't matter and that validates AA's decision not to have an official presence on this board.
I'll go first: I find it really annoying the way the napkins are fanned before being put out at the Admirals Clubs. Is this supposed to make us feel like the place is uber-fancy? Why don't they just forget about the fanning and put out some real napkins instead of the flimsy cocktail napkins they use?
I'll go first: I find it really annoying the way the napkins are fanned before being put out at the Admirals Clubs. Is this supposed to make us feel like the place is uber-fancy? Why don't they just forget about the fanning and put out some real napkins instead of the flimsy cocktail napkins they use?
What's the stupidest, least substantive thing you can complain about?
Aug 19, 2022, 5:46 pm
#1606
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,667
Not fair to do this kind of teasing. Oh please elaborate in great detail including how the GA's and FA's unraveled this one.. I'll start popcorn.
Aug 30, 2022, 4:44 am
#1607
Suspended
Join Date: Sep 2019
Posts: 2,094
Having to click on “US” or “Canada” when booking a ticket
When I book a ticket, the screens are generally pre-populated with information from my profile.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Aug 30, 2022, 5:20 am
#1608
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
The AA website doesn't have a button to switch the From and To cities (the iPhone app does, but not the website). Very annoying when booking one-ways.
Aug 30, 2022, 6:54 am
#1609
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM EXP, DL Diamond, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Aeroplan 75K
Posts: 1,144
Somehow the FAs didn’t notice, but likely didn’t care. The shuffling happened after the GA passed through for the final count. The cocktail napkins were definitely not enough to soak up what spilled though.
Aug 30, 2022, 7:34 am
#1610
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
When I book a ticket, the screens are generally pre-populated with information from my profile.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Aug 30, 2022, 12:30 pm
#1611
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
When I book a ticket, the screens are generally pre-populated with information from my profile.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Aug 30, 2022, 10:10 pm
#1613
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
When I book a ticket, the screens are generally pre-populated with information from my profile.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.
The US/Canada box is relatively new. I'm guessing the booking product manager and the account/user product manager didn't talk about the changes happening. Assuming AA has product managers and that they don't just code blindly (which is the impression that you get by using the product).
I also cannot get additional passengers KTN to populate. It's in their profile, but if I book them as a second pax on a ticket with me, it won't come through.
Aug 31, 2022, 5:55 am
#1614
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
This is a valid complaint. It's annoying as heck.
The US/Canada box is relatively new. I'm guessing the booking product manager and the account/user product manager didn't talk about the changes happening. Assuming AA has product managers and that they don't just code blindly (which is the impression that you get by using the product).
I also cannot get additional passengers KTN to populate. It's in their profile, but if I book them as a second pax on a ticket with me, it won't come through.
The US/Canada box is relatively new. I'm guessing the booking product manager and the account/user product manager didn't talk about the changes happening. Assuming AA has product managers and that they don't just code blindly (which is the impression that you get by using the product).
I also cannot get additional passengers KTN to populate. It's in their profile, but if I book them as a second pax on a ticket with me, it won't come through.
Having to constantly fill in my wife's KTN is a pain as well. I am not sure why it doesn't automatically come over from her account when I choose her as the 2nd passenger. Having to fill it in each time can lead to a user error.
Both of these inconveniences probably don't belong in this thread.
Aug 31, 2022, 8:09 am
#1615
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
Aug 31, 2022, 8:13 am
#1616
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
they also seem to load in entirety on each instance. If I have weak signal or slow mobile internet, it doesn't load.
Why it doesn't appear to cache a largely static thing? Ż\_(ツ)_/Ż
Aug 31, 2022, 1:01 pm
#1618
Join Date: Apr 2004
Location: PHL
Programs: AA EXP, Hilton HHonors Gold, Hertz #1 Gold
Posts: 161
There seems to be no way to cancel an automatic Complimentary Upgrade request before the upgrade comes through. Sometimes I don't mind Y on a short flight. But after 40 minutes with an agent, it seems they can't override the computer.
Aug 31, 2022, 11:04 pm
#1619
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,486
To be fair, a few other airlines use those same maps. I used to think they were pretty good, but there was a significant change maybe 1-2 years ago now in the graphics and how the maps were formatted, and ever since then I don't find them as easy to use now.
What I really don't like is that I have to zoom in really close before the gate numbers become visible.
What I really don't like is that I have to zoom in really close before the gate numbers become visible.
Sep 1, 2022, 4:12 am
#1620
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
Maybe HUACA?