Feb 18, 15, 5:57 pm
Last edit by: Mr. BoH
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
Jan 29, 14, 10:52 am
#1
Original Poster
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,516
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
So I made a purchase during the bonus period (magazines.com), and the miles that posted were without the bonus. I know other people who purchased at a similar time and got the bonus, following the same process for making the purchase.
I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
Jan 31, 14, 9:36 am
#3
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
I made 6-7 purchases over the holidays and only got credit for 1... Which I did return and the points were removed. Nothing for the other purchases. I definitely went through the eShopping portal. I looked at the eShopping transactions today and, of course, the only transaction showing in the last 90 days was the one I returned and they took back the points I contacted Aadvantage shopping and now I have to supply them with all the receipts, etc. Has anyone gotten their points after sending in the receipts? Thanks
Last edited by slhansen219; Feb 1, 14 at 8:00 am
Feb 1, 14, 6:03 pm
#4
Join Date: Jan 2007
Posts: 2,905
You don't. AA totally disavows any responsibility with regard to Cartera and their unreliability - and that's how its been for years. People have threatened, sued, and still never were made whole from Cartera.
Feb 2, 14, 3:40 am
#5
Original Poster
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,516
A Cartera representative on FT saw my post and contacted me to look into it. Hopefully they're able to resolve it soon.
Feb 3, 14, 2:47 pm
#6
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 978
This might have been answered previously, but does Cartera still offer miles for in-store purchases? There used to be a limited list of places that one could earn miles for in-store purchases (Jos Bank, PF Changs, Sunglass Hut).
When I check the website now, they don't appear to be available anymore.
When I check the website now, they don't appear to be available anymore.
Feb 8, 14, 5:53 pm
#7
Join Date: Mar 2007
Location: Central PA
Posts: 77
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.
Thanks.
Thanks.
Feb 8, 14, 9:29 pm
#8
Moderator: Travel Buzz, Chase Credit Cards
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,066
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.
Thanks.
Thanks.
Feb 15, 14, 8:43 am
#12
Join Date: May 2010
Posts: 58
My Dec-promo purchase has just this week gone to "pending"--as "Spend $[xx] and get [x],000 miles". I would've thought that the original "shop til you drop" promo name would've been slightly less vague, but whatever...
Feb 18, 14, 6:16 pm
#14
Join Date: Aug 2012
Location: SEA
Programs: Back to 0
Posts: 1,904
This looks to be the DEC promo. And it looks like Cartera once again under-counted my spend in the promo period. Pestering emails to follow...
