AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
Jun 19, 22, 4:00 am - Wikipost
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Jan 29, 14, 10:52 am
#1
Original Poster
Join Date: Oct 2009
Location: OSL
Posts: 4,473
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
So I made a purchase during the bonus period (magazines.com), and the miles that posted were without the bonus. I know other people who purchased at a similar time and got the bonus, following the same process for making the purchase.
I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
Jan 31, 14, 9:36 am
#3
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 660
I made 6-7 purchases over the holidays and only got credit for 1... Which I did return and the points were removed. Nothing for the other purchases. I definitely went through the eShopping portal. I looked at the eShopping transactions today and, of course, the only transaction showing in the last 90 days was the one I returned and they took back the points I contacted Aadvantage shopping and now I have to supply them with all the receipts, etc. Has anyone gotten their points after sending in the receipts? Thanks
Last edited by slhansen219; Feb 1, 14 at 8:00 am
Feb 1, 14, 6:03 pm
#4
Join Date: Jan 2007
Posts: 2,905
Originally Posted by ung1
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
Feb 2, 14, 3:40 am
#5
Original Poster
Join Date: Oct 2009
Location: OSL
Posts: 4,473
Originally Posted by Ritz
You don't. AA totally disavows any responsibility with regard to Cartera and their unreliability - and that's how its been for years. People have threatened, sued, and still never were made whole from Cartera.
Feb 3, 14, 2:47 pm
#6
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 970
This might have been answered previously, but does Cartera still offer miles for in-store purchases? There used to be a limited list of places that one could earn miles for in-store purchases (Jos Bank, PF Changs, Sunglass Hut).
When I check the website now, they don't appear to be available anymore.
When I check the website now, they don't appear to be available anymore.
Feb 8, 14, 5:53 pm
#7
Join Date: Mar 2007
Location: Central PA
Posts: 67
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.
Thanks.
Thanks.
Feb 8, 14, 9:29 pm
#8
Moderator: Travel Buzz, Chase Credit Cards
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 2,996
Originally Posted by nittfan
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.
Thanks.
Thanks.
Feb 15, 14, 8:43 am
#12
Join Date: May 2010
Posts: 58
Originally Posted by EkekoBWI
...and still waiting on the bonus miles from Dec's promo...
Feb 18, 14, 6:16 pm
#14
Join Date: Aug 2012
Location: SEA
Programs: Back to 0
Posts: 1,785
Originally Posted by songbird
My Dec-promo purchase has just this week gone to "pending"--as "Spend $[xx] and get [x],000 miles". I would've thought that the original "shop til you drop" promo name would've been slightly less vague, but whatever...
This looks to be the DEC promo. And it looks like Cartera once again under-counted my spend in the promo period. Pestering emails to follow...
