AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
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#1
Original Poster
Join Date: Oct 2009
Location: OSL
Posts: 4,473
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
So I made a purchase during the bonus period (magazines.com), and the miles that posted were without the bonus. I know other people who purchased at a similar time and got the bonus, following the same process for making the purchase.
I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.
How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
#3
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 660
I made 6-7 purchases over the holidays and only got credit for 1... Which I did return and the points were removed. Nothing for the other purchases. I definitely went through the eShopping portal. I looked at the eShopping transactions today and, of course, the only transaction showing in the last 90 days was the one I returned and they took back the points I contacted Aadvantage shopping and now I have to supply them with all the receipts, etc. Has anyone gotten their points after sending in the receipts? Thanks
Last edited by slhansen219; Feb 1, 14 at 8:00 am
#4
Join Date: Jan 2007
Posts: 2,905
You don't. AA totally disavows any responsibility with regard to Cartera and their unreliability - and that's how its been for years. People have threatened, sued, and still never were made whole from Cartera.
#5
Original Poster
Join Date: Oct 2009
Location: OSL
Posts: 4,473
A Cartera representative on FT saw my post and contacted me to look into it. Hopefully they're able to resolve it soon.
#6
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 970
This might have been answered previously, but does Cartera still offer miles for in-store purchases? There used to be a limited list of places that one could earn miles for in-store purchases (Jos Bank, PF Changs, Sunglass Hut).
When I check the website now, they don't appear to be available anymore.
When I check the website now, they don't appear to be available anymore.
#7
Join Date: Mar 2007
Location: Central PA
Posts: 67
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.
Thanks.
Thanks.
#8
Moderator: Travel Buzz, Chase Credit Cards
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 2,996
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.
Thanks.
Thanks.
#12
Join Date: May 2010
Posts: 58
My Dec-promo purchase has just this week gone to "pending"--as "Spend $[xx] and get [x],000 miles". I would've thought that the original "shop til you drop" promo name would've been slightly less vague, but whatever...
#14
Join Date: Aug 2012
Location: SEA
Programs: Back to 0
Posts: 1,785
This looks to be the DEC promo. And it looks like Cartera once again under-counted my spend in the promo period. Pestering emails to follow...