Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Mar 23, 2018, 3:23 pm
#226
Join Date: Jun 2011
Posts: 3,528
I use this portal a lot, and it seems like these issues come and go. A couple years ago, I routinely had issues with lots of vendors posting. Then it got better. Now it seems to be worse again.
I've been wondering if maybe it's the result of all these browser updates meant to stop cross-site tracking, and Cartiera and all the vendors need to make updates to work around. But who knows.
I've been wondering if maybe it's the result of all these browser updates meant to stop cross-site tracking, and Cartiera and all the vendors need to make updates to work around. But who knows.
Mar 23, 2018, 4:08 pm
#227
Formerly known as billinaz
Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
Programs: US Airways Dividend Miles, American AAdvantage, Avis Preferred, Budget Rapid Rez, Hilton Honors
Posts: 1,145
I moved in November, and spent thousands at Lowe's, Home Depot and at other stores buying tools and outfitting my new place. Cartera didn't award even one single mile and cheated me out of promotional bonus miles as well. This morning I had to catch up with them and filed 18 claims (not including March's purchases).
Cartera was pretty good for a while, but this this a massive failboat. Apparently you have to watch them like a hawk to ensure your miles get credited, but who has time? Anyone else having problems with them lately?
Cartera was pretty good for a while, but this this a massive failboat. Apparently you have to watch them like a hawk to ensure your miles get credited, but who has time? Anyone else having problems with them lately?
But all in all, they are improving. I still have been ripped off miles from them in the past.
I also make sure that the checkout is the first thing after going thru the portal. I set up the order and make sure the cart is set up, then go through the portal and complete the checkout.
Mar 25, 2018, 12:34 pm
#228
Join Date: Jan 2003
Location: poughkeepsie NY USA
Posts: 157
I saw a great offer from The AA shopping portal (Cartera)...Since I had been cheated out of points in the past,I inquired as to what I should do to guarantee my points' Their answer was that it was not their responsibility to award the points. Unless you enjoy a long frustrating unproductive exchange of emails, I suggest you avoid doing business with them
Mar 26, 2018, 7:59 am
#229
Join Date: Jun 2012
Location: JFK, LGA
Programs: AAdvantage, Miles & Smiles (TK0) and others
Posts: 217
I saw a great offer from The AA shopping portal (Cartera)...Since I had been cheated out of points in the past,I inquired as to what I should do to guarantee my points' Their answer was that it was not their responsibility to award the points. Unless you enjoy a long frustrating unproductive exchange of emails, I suggest you avoid doing business with them
What's a better alternative to the AA mall if you want miles?
Mar 29, 2018, 9:16 am
#230
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
As described in AA AAdvantage Shopping (via Cartera) Button Available for Desktop Now, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Jun 3, 2018, 1:43 am
#231
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Are there any AAdvantage estores that accept non-USA based credit cards? I tried to make a FandangoNow purchase but it won't accept my non-USA issued credit card. I am trying to stop my miles expiring on the 10th of this month (I have the UK credit card and used it, but I don't think the statement is produced until the 10th...so the miles won't credit until the same day as my expiry date).
Following a redemption nearly 18 months ago I only have a few thousand miles left, so not worth paying too much to extend, but enough not to loose.
Following a redemption nearly 18 months ago I only have a few thousand miles left, so not worth paying too much to extend, but enough not to loose.
Jun 3, 2018, 3:33 am
#232
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
Are there any AAdvantage estores that accept non-USA based credit cards? I tried to make a FandangoNow purchase but it won't accept my non-USA issued credit card. I am trying to stop my miles expiring on the 10th of this month (I have the UK credit card and used it, but I don't think the statement is produced until the 10th...so the miles won't credit until the same day as my expiry date).
Following a redemption nearly 18 months ago I only have a few thousand miles left, so not worth paying too much to extend, but enough not to loose.
Following a redemption nearly 18 months ago I only have a few thousand miles left, so not worth paying too much to extend, but enough not to loose.
Aug 16, 2018, 7:47 am
#233
Join Date: Apr 2005
Location: Chicago
Programs: AA ExecPlat, UA Silver, Marriott Titanium, Hyatt Globalist
Posts: 1,446
Anyone tried to book hotel using the shopping portal? When is the credit date for hotel booking? When you book (say it's prepaid rate) or when you stay?
Aug 17, 2018, 8:03 am
#234
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,199
After your stay, even on prepaid. Takes a week or two? I don't check it that closely.
Aug 17, 2018, 8:17 am
#235
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
Booking.com has either been seamless to get posted, or an act of congress with the help desk. But it was a solid 3 weeks after the stay completed that it showed up.
DoubleTree usually takes 2-3 weeks. For example, booked a room 7/24 for 8/1 stay. Miles have not posted yet, but the transaction was recorded in my profile. That was a prepaid rate as well.
Aug 17, 2018, 10:02 am
#236
Join Date: Apr 2005
Location: Chicago
Programs: AA ExecPlat, UA Silver, Marriott Titanium, Hyatt Globalist
Posts: 1,446
k, thanks for the data.
Aug 21, 2018, 7:42 am
#237
Join Date: Dec 2017
Location: New York, NY
Posts: 70
Quick question about the using the airline portals to generate miles from Magazines.com (currently 50 pts/$ on AA as well as UA)
Anyone have experience cancelling subscriptions right after 90 days? Terms indicate you'd get to keep all the points from the referring portal and youd' be refunded for all remaining issues, which seems to generous to be true. In other words, for a 2 year subscription of a monthly magazine, you'd be refunded at least 7/8 of your initial purchase (but likely higher since these magazines often take a few weeks to begin a subscription).
Just wondering if Cartera (or Magazines.com) has a history of taking back miles or blocking you from future portal usage if you do it too much? I'm sure this is YMMV but any data points would be helpful.
Anyone have experience cancelling subscriptions right after 90 days? Terms indicate you'd get to keep all the points from the referring portal and youd' be refunded for all remaining issues, which seems to generous to be true. In other words, for a 2 year subscription of a monthly magazine, you'd be refunded at least 7/8 of your initial purchase (but likely higher since these magazines often take a few weeks to begin a subscription).
Just wondering if Cartera (or Magazines.com) has a history of taking back miles or blocking you from future portal usage if you do it too much? I'm sure this is YMMV but any data points would be helpful.
Aug 22, 2018, 7:45 am
#238
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
Quick question about the using the airline portals to generate miles from Magazines.com (currently 50 pts/$ on AA as well as UA)
Anyone have experience cancelling subscriptions right after 90 days? Terms indicate you'd get to keep all the points from the referring portal and youd' be refunded for all remaining issues, which seems to generous to be true. In other words, for a 2 year subscription of a monthly magazine, you'd be refunded at least 7/8 of your initial purchase (but likely higher since these magazines often take a few weeks to begin a subscription).
Just wondering if Cartera (or Magazines.com) has a history of taking back miles or blocking you from future portal usage if you do it too much? I'm sure this is YMMV but any data points would be helpful.
Anyone have experience cancelling subscriptions right after 90 days? Terms indicate you'd get to keep all the points from the referring portal and youd' be refunded for all remaining issues, which seems to generous to be true. In other words, for a 2 year subscription of a monthly magazine, you'd be refunded at least 7/8 of your initial purchase (but likely higher since these magazines often take a few weeks to begin a subscription).
Just wondering if Cartera (or Magazines.com) has a history of taking back miles or blocking you from future portal usage if you do it too much? I'm sure this is YMMV but any data points would be helpful.
Example: Placed a home depot order for half a dozen items. Come to find out, 1 of the items was in inventory but they couldn't locate it. So I had them remove that single item from the order, and then complete it. Bought a replacement item in the same visit, but an separate instore transaction. The order initially posted in full, but about 3-4 weeks later they clawed back the points on the item that was removed.
Lowes on the other hand:
In the middle of a big renovation. Had 8+ online orders of $300 or more with dozens of items, spread out over 3-4 weeks. At the end of the project, maybe 45 days after the initial online order, returned items from various orders. Miles are still posted and have not been clawed back.
So, YMMV depending on the store.
Aug 31, 2018, 10:35 pm
#239
Join Date: Dec 2016
Location: CA
Posts: 304
Saw AAdvantage pop up for Marriott, 2miles/dollar.
Dec 16, 2018, 10:45 am
#240
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Target is basically worthless if you check out the T&C! In addition to the standard "no gift cards, no other coupons", these exclusions apply:
Not eligible on grocery (including bakery, produce, deli, and liquor), flowers, baby care items (diapers, wipes, food, and toiletries), household commodities and essentials, pets, electronics, electronic services, computer software, automotive accessories, hardware, toys, sporting goods, fan central, books and magazines, digital entertainment, movies, music, video games and consoles, Apple products, contract mobile and non-contract mobile, imaging and office, Target Pharmacy and OTC, Target Photo (lab and nonlab), Target Optical, Target Café, SweetJOJO, Target Registry Programs (which include Baby, Wedding, and College Registry), and products listed under the "Target Company Store" section of Target.com.
I can't think what's left!
Not eligible on grocery (including bakery, produce, deli, and liquor), flowers, baby care items (diapers, wipes, food, and toiletries), household commodities and essentials, pets, electronics, electronic services, computer software, automotive accessories, hardware, toys, sporting goods, fan central, books and magazines, digital entertainment, movies, music, video games and consoles, Apple products, contract mobile and non-contract mobile, imaging and office, Target Pharmacy and OTC, Target Photo (lab and nonlab), Target Optical, Target Café, SweetJOJO, Target Registry Programs (which include Baby, Wedding, and College Registry), and products listed under the "Target Company Store" section of Target.com.
I can't think what's left!